Triole Auto Sales / Triole Auto Service

I purchased a leather sectional from La-Z-BoyIt was delivered over weeks ago When it was brought in from the truck I noticed it was not setting level on the floor The delivery personnel said it wasn\'t level in the truck but they couldn\'t do anything about itI immediately called my sales person and he told ME to call the 1-number Well three weeks later there has been no resolution Finally a man from Quality Services came out a week ago and said he was making a report He said the condition of the frame of the furniture was not acceptable Now a week later I have not been contacted about a resolution I just called my sales person againHe said he just came into the store and would try to find out something and call me right backI have been sitting here for hours with no contact I don\'t know what it takes to get customer service from this store.\r\nI love the furniture but customer service is horrible!!!!!!!\r\nSomeone help!!!

(From my email to them)I am upset and considering not purchasing lazy boy in the futureI had a service call setup and PAID for in advance (which is suspect to begin with and a red flag) I was notified at 4pm yesterday by the tech that he would be here between 8-only to get a call from you all cancelling this morningWhile I hope nothing is seriously wrong with the technician this does not reflect on him it reflects on Lazyboy and the inability to stand behind your promisesYou need to find another way to operatePeople who can afford your product generally work for a living and must do so to purchase these items so asking them to give that up for a day is not acceptableYou need a dedicated store in each area that can take in items for repair and stop making the customer pay additional with their time
Very unhappy customer who will pass ** the experience to others
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I bought a leather sectional from Lazy Boy and was sold a year warranty plan.After years the sectional is cracking and separating
The warranty does not cover the cheap leather that Lazy Boy uses in it's productsWe have not pets or children and do not do anything except sit on itI would not recommend this company to anyoneWe have had many pieces of furniture in our lifetime and Lazy Boy is by far the worst
The warranty is not cheap and covers literally nothingI can not believe this company can stay in business with the poor quality of furniture that they sell
I thought the name stood for quality but no longer.If I hear Lazy Boy again I will only think of inferior products and service

Stay away from Bloomington, IL store.....After taken cash to buy a recliner for my mother with an injured back, she still has no chair! They refused to sale her the chair on the floor & sent my family to the Springfield store to get that same chair.....Two trips (over miles one way), she still was not given that recliner! Family goes back to the Bloomington store & NOW the original recliner is gone!!! Wow, just incredible!!!! The staff told her that they could order it but would take at least weeks!!!!!! Anyone that does NOT like the "run around" best just stay away from the LaZboy brand!

I work for a city fire department in Texas (I won't say which one so I don't get anyone in trouble)We purchased recliners for our brand new fire station less than years agoI believe each recliner was almost $per chairSince opening the station these recliners have fallen apartIn less than two weeks over half of these chairs needed work to the frame and the tension coils that hold the back of the chair in placeWe contacted La-Z-Boy warranty since they have the famous lifetime warrantyThis is one of the main reasons that we purchased these recliners from this companyWe were told numerous times that we are classified as a business and that this classification voids the warrantyCan someone please explain to me how an emergency service like the fire department is a for-profit entity like a business?! Needless to say we are not happy with how this company sold us these chairs under pretenses in regards to the warrantyNow we will have to come up with over $to fix chairs that haven't worked correctly since the first month of buying them...I will never buy from this company again for professional or personal use

I have purchased a recliner from Lay Z Boy in Mishawaka, Indiana I have been waiting for weeks for the repair pieces to come but Lay Z Boy cancelled my order the same day the repair man cameI called and they told me the order was cancelled and to talk to the store I purchased it from they had know explanations on why I wasn't contacted weeks ago I was also told it would be here in days now it's next weekIf you buy something from Lay Z Boy BEWARE be very BEWARE they are happy to take your money but don't follow through on communicating with their customersMy advice go somewhere else

I went to the Lazy Boy Furniture Gallery, in Roseville, at the suggestion of my interior decorator, to look at their 44" dining room table and a Kennedy sectional A middle-aged sales representative, with long, dark hair, approached me and, at first, was friendly and helpful For some unknown reason, when I mentioned that I was working with a decorator in Davis, the sales rep closed the catalog we were looking through, stood up and walked away I stood there, dumbfounded, as I watched her move across the room My decorator had specifically sent me to Lazy Boy for two specific items I was there to spend money!
The next morning, still feeling insulted, I called the store and asked to speak with ***, the manager Once again, this woman was kind and understanding at first She listened carefully to my account of the night before and agreed that the sales representative's behavior was inappropriate That's when I mentioned that it would be nice if Lazy Boy had extra color samples for customers to try in their homes, like Pottery Barn and Restoration Hardware Before I could mention that I would have returned with samples of my floor, paint, and carpeting she too became defensive I was told in a very curt tone that Lazy Boy was a private business and did not operate like the other stores mentioned The call ended, and once again, I was left wondering why
I shared this story with a friend, who immediately said, "Well then, I will never shop at Lazy Boy, you should send a letter to their corporate office, and leave a review on Yelp."
That's exactly what I am doing right now

I purchased my very first Dodge product from Halifax Chrysler in the last month or soI went to Halifax Chrysler mainly due to locationWe negotiated a trade in value and was literally blind sided and in my opinion was *** of my tax savingsWe agreed on a very firm trade value which luckily I had signed off onWhen the final papers were drawn up someone at the dealership basically removed 15% from my trade value so they now had the tax savingsSo instead of me saving $plus tax (Therefore $6900), Mr Dodge man had my trade set at $plus tax savings of 15%
I was caught off guard and basically signed the papers because I was led to beleive this was finalI walked out of the dealership with a sour taste in my mouth to get at the wheel of my NEW vehicle and there is kms on the odometer Being naive I assumed this is a BRAND new vehicle and should not have many kms, my first question was is this a dealer demo?
So after approaching Halifax Chrylser the following day and complaining of these issues, they agreed to give me $back and a credit towards the first oil change at their garageFor me questioning the kilometers I was told this is normal, "Not like it had kms on it I was told"The vehicle they guessed must of come from another dealership when dealers make trades of new inventory I purchased many new vehicles over the years and have never seen anything like thisWhen I pay the hefty delivery charge approaching $one would expect the vehicles comes on a truck to a location alot closer then kms from the dealership If my new vehicle has a problem up to kms over warranty, who is left to loose?
This was my first purchase at Halifax Chrysler and will be my last *** ***? It can't be that I lucked out for all these years of buying new cars that my trade values were always before tax and that my NEW vehicles always had less then I would guess 50kms on the odometerThe morale of the story, if you buy from Halifax Chrysler ask to see the final numbers before you pick up your vehicle and ask to know the odometer reading when your salesperson selects your VIN number to secure your vehicle

10/30/14, my husband and I purchased furniture for the total of $We applied for credit, was approved for the total sale, signed the papers, and ended our transaction being told delivery would be 4-weeks and they would contact when readyAlmost weeks out, 12/2/14, we randomly checked the status of delivery and was told the order had never been processed, because "WE" never put 25% down to start the process of "building the furniture"Today, they told us we would need to shell out over $to have our order from 10/processed, AND it would be an additional 1-weeks
Upon further discussion, their final compromise was we would "charge $to process the order", then they would "credit that $500, and apply it back on our approved credit"AND...they would also send us to an expensive steak houseNo, no, and just NO! First...we should have been told upfront about the 25% downSecondweeks, not one phone call stating there was a hold upThird...La-z-boy dropped the ballThis was their screw-up, and I wasn't going to accept differentConclusion: I cancelled my $order due to their corporate customer serviceI basically cancelled this order over $dollars...but hey, we would have gotten a $steak dinner for accepting their wrongLa-z-boy lost a sale, and lifetime customer

I purchased my very first Dodge product from Halifax Chrysler in the last month or soI went to Halifax Chrysler mainly due to locationWe negotiated a trade in value and was literally blind sided and in my opinion was *** of my tax savingsWe agreed on a very firm trade value which luckily I had signed off onWhen the final papers were drawn up someone at the dealership basically removed 15% from my trade value so they now had the tax savingsSo instead of me saving $plus tax (Therefore $6900), Mr Dodge man had my trade set at $plus tax savings of 15%
I was caught off guard and basically signed the papers because I was led to beleive this was finalI walked out of the dealership with a sour taste in my mouth to get at the wheel of my NEW vehicle and there is kms on the odometer Being naive I assumed this is a BRAND new vehicle and should not have many kms, my first question was is this a dealer demo?
So after approaching Halifax Chrylser the following day and complaining of these issues, they agreed to give me $back and a credit towards the first oil change at their garageFor me questioning the kilometers I was told this is normal, "Not like it had kms on it I was told"The vehicle they guessed must of come from another dealership when dealers make trades of new inventory I purchased many new vehicles over the years and have never seen anything like thisWhen I pay the hefty delivery charge approaching $one would expect the vehicles comes on a truck to a location alot closer then kms from the dealership If my new vehicle has a problem up to kms over warranty, who is left to loose?
This was my first purchase at Halifax Chrysler and will be my last *** ***? It can't be that I lucked out for all these years of buying new cars that my trade values were always before tax and that my NEW vehicles always had less then I would guess 50kms on the odometerThe morale of the story, if you buy from Halifax Chrysler ask to see the final numbers before you pick up your vehicle and ask to know the odometer reading when your salesperson selects your VIN number to secure your vehicle

Couch was not of quality that was advertised and what they told us we would be gettingIt also arrived broken and they had to send a repair guy out times to try and fix the numerous problemsWhen they could not repair the couch we asked for them to take it back and give us a full refundThis took nearly months with the local store saying all sales final so no we will not refundOnly after contacting corporate did they finally give a partial refund, and take the couch back
Then trying to leave a review for the poor quality of the couch on the La-Z-Boy website has taken more than months now and it is still not posted even though they say it meets all their criteria and will be publishedI have been trying to reach them for for months now inquiring as to why it has not been posted yet including filing a complaint with the Revdex.com and they still have not posted it
I can not recommend La-Z-Boy furniture to anyone nowBack years ago they made a quality productOur recliner chairs we purchased years ago are great and still function perfectly and are comfortable and look great with quality leather all aroundThe new couch we purchased in November of that was supposed to be the same leather as our chairs was not and the quality was nowhere the sameIt was cheaper leather and fake pleather on the sides and particle board and poor quality reclining metal
I would not recommend La-Z-Boy to anyone ever againCheap furniture, very poor customer service both at the local independently owned store and at the corporate levelTruly sad

We were pleasantly surprised when Lazy Boy headquarters honored the lifetime warranty on our 19-year old, 7-piece sectional by replacing it for us -- at no cost to us! It's our guess that It was all because 1) there was a lifetime warranty, 2) Two of three recliner seats had mechanical failures in the last couple of years and no longer worked, 3) the parts were no longer available and 4) we had our original receiptFor Lazy Boy to honor this lifetime warranty in this manner is amazing to us We are spreading the word so others know how Lazy Boy's customer service is above and beyond expectations!

Purchase of "Chaise Reclina Rock in Putty" on 7/31/2015 from Lazy Boy in Metairie, Louisiana. This had to be ordered w/estimated arrival date of 4 - 6 weeks. The recliner arrived w/in expected time frame. My NEGATIVE experience is with the OWNER-[redacted] When the recliner arrived in warehouse, arrangements were made for us to pick up the recliner on a Saturday before 7am. Their delivery hours are from 8-3pm 4 days a week and on Saturdays 8-3 but in a different area and could not deliver it to us on a Saturday. Arrangements were made for us to pick the recliner up on a Saturday BEFORE 7am. This was imperative that we be there before 7am per the receptionist who made the appt-"Because no one will be there after 7am". With all good intentions, we tried to be there for 7am, but could not make it. The following week, on either Tuesday or Wednesday I called to inform them my husband would pick it up on Friday before their closing time of 4pm. (Friday 9/4/2015). My husband got there and they could not find the recliner. He waited 45 min to no avail. They told him they would deliver it on Tuesday (today). This am, a girl phone to arrange delivery today---no one is able to be at the house to pick it up. Asked to speak to some one above her because we cannot take off of work again. This is where [redacted] comes on the phone.

[redacted], the owner, is rude and rude. He would be the first one to fire his employees for doing the same thing he did.

[redacted] says he has accommodated me by setting the recliner aside for Saturday pick up-I did not pick it up as promised, therefore I inconvenienced them. He stated this several times. He kept talking over me not allowing me to speak, beyond 1 syllable. He is so full of himself and his rights he was not even listening. When asked to speak to someone higher than him, he said there is no one higher than him. He also said no one would be at the showroom today - I did stop in and inform [redacted] what his boss is like, but I am willing to bet, it is no surprise here.

Another offense, is they charged the last half of the purchase ($300) without our permission. This cold have caused major financial problems. No one gave them permission. This is illegal to access someones account!! The receipt says "COD".
My money was refunded in full. However, no one should be treated with such indigence and disrespect--especially when "SALES" is your life line.

SALESMANSHIP!! [redacted] is BEYOND "Sign on the dotted line." The name of the game is to keep your clients returning!!!

I did speak with [redacted], the showroom manager today at about 340pm. All he could offer is to listen, because the owner is the offender. I have 5 witnesses that heard by side the conversation on the phone today.

No one should purchase via Lazy Boy in New Orleans Area. Social Media may be more powerful than the Revdex.com.

I ordered a custom leather recliner, waited a long time for it, and when I finally got it, it is shabbily made. It cost over $1600 for a single chair. I went to the store the day after delivery with photos, and was turned over to Comfort Care. They, in turn, sent out a so-called technician, and he said the following flaws are "Normal" :
puckered cushion all around the seat
not enough stuffing in the back
back is not aligned in the frame
raw edges and thread hanging off the back, and around the rear legs
noisy reclining mechanism
dents in the arm cushioning where it appears something heavy was put on them

So far I have spoken with Comfort Care, the store, and the so-called technician, and I feel satisfaction from this company is going to be an uphill battle. I would never give La-Z-Boy another chance, nor would I recommend them to anyone looking for a quality product. I saw chairs made in China for less than half what I paid that were better made. I wonder how my chair ever made it past an inspector.

I have written up my complaints, documented with photos and submitted them to Comfort Care. If I don't get any satisfaction from them soon, I will file a formal complaint with the Revdex.com and all other organizations that handle these types of consumer issues. Thank you Revdex.com for the opportunity recount my experience.

On Saturday, December 17, 2016, my wife and I visited your showroom at 5330 E SOUTHPORT RD, INDIANAPOLIS, IN , 46237. My wife was going to buy me a recliner for Christmas. We picked out the one we wanted, called a sales rep over and he checked to see if it was in stock. He indicated that it wasn't and said it'd be 6 to 8 weeks delivery. He then informed us of an additional $40 fee to get it delivered to the store from your warehouse in Columbus, Indiana. At first I thought he might not be serious but then I realized he was very serious. I was utterly dismayed and shocked. Upon recovering from that, I said "Wait, let me get this straight. We, the customer, have to pay to have the chair delivered to the very store we're sitting in, right now?". He confirmed and we left.
I was utterly disgusted. This is the very definition of "hidden cost". You lost a $500 plus sale not because I didn't have another $40 but because this is a cost I should not have to incur. I felt sorry that your stores reps are the ones who have to tell customers about this. This is absurd!!!!!!!!

The $500 plus sale is not the only cost here. Please be reminded that any future dealings with your company are in serious jeopardy.

I purchased a recliner from la-z-boy in Pensacola Fl on AUG 16th 2015. When I received the chair, and got home with it, there were over 20 imperfections on the chair. I contacted my salesperson and was asked to send pictures of all the areas. Emails back and forth for several days, and then they were sent to someone else who would decide if it was in fact in bad shape. The decision was made to send replacement parts for the chair (not replacing the chair). So after more emails about when the parts would come in, I had to go out of town on an emergency for 2 weeks, but was told the parts would come in on Nov 11th. I was home on the 15th. So I started emailing again as to when I wold have to bring the chair in. I was told they would check to see if the parts were in! I haven't had a response yet so I emailed yesterday to say I no longer want to deal with the chair and requested a full refund. That was 2 days ago. I sent another email this morning asking if someone would please let me know and that at this point I am considering getting a lawyer and taking them to small claims court. I haven't even sat in the chair. It's in a corner of my living for over 3 months now. I have bought 2 other pieces of furniture from this store with no problems. I wouldn't buy a dog cushion from this store. STAY AWAY!!!!!!!! Their customer service is non-existent.

La-Z-Boy stood behind their product with no fuss, no muss. Our sleeper sofa was less than a month old and the upgraded mattress was not satisfactory. After a very pleasant exchange with management, the mattress was replaced and in a very timely fashion, hats off to La-Z-Boy. I usually do not positive reviews, because most other companies do not stand behind what they sell. So, thank you La-Z-Boy.

We have had Lazyboy recliners for 20 years. Our last set (purchased only 2 years ago) we decided to go ALL out and get the softest leather. $1600 for each recliner. The burgundy color is wearing off, the stitching is coming out, the padding is flat!!! Horrible quality! To replace the padding is $99 for each area: 2 arms, seat, back....is over $400!! Really? And I still have poor stitching and color coming off! Our neighbors have the same issue.

We purchased a recliner that was delivered about a month ago. When we dropped something on it last week, I dabbed the spot with a cold, damp cloth. The color of the blue chair came off on my cloth. As I kept dabbing, the spot on the chair got lighter and the cloth got bluer. The upholestry fabric was not colorfast! After several phone calls to Lazyboy, they assured me a service man should come look but that won't be for at least another 3 or 4 weeks. Would I like to take pictures and send them in for their review? No one at the store can help us because their job is only sales and they do not deal with customer service. No kidding. I am furious! How in the world this passed any sort of inspection is beyond me. This says volumns about Lazyboys quality control.

We would never, ever again buy or recommend La-Z-Boy to anyone.
Have a problem with or require service for a piece of furniture. Forget it. Every phone call that is made gets referred to another number. When asked by a rep, via telephone, about a stain situation I was informed that she would ask me questions and that I could not change my answers. How's that for concern? There is a seam starting to split. First words of another rep.."It's the manufacturer."
Your customer service STINKS and your uncaring attitude is worse!