TruConnect Communications Reviews (%countItem)
TruConnect Communications Rating
Address: 1149 S Hill St #400, Los Angeles, California, United States, 90015-2894
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+1 (214) 492-4795 |
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www.internet-go.com
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I cannot contact this business at their web site or the two phone numbers they have given I want to cancel and I can't get a hold of them ! Can you help?
We are sorry to hear you are having trouble contacting us. For security, we need to speak to you to cancel your account. We will reach out to you by email to help. You can also try X-XXX-XXX-XXXX or ***@truconnect.com, we are not experiencing any issues helping customers through those contact channels.
I cannot contact this business at their web site or the two phone numbers they have given I want to cancel and I can't get a hold of them ! Can you help?
We are sorry to hear you are having trouble contacting us. For security, we need to speak to you to cancel your account. We will reach out to you by email to help. You can also try X-XXX-XXX-XXXX or ***@truconnect.com, we are not experiencing any issues helping customers through those contact channels.
I am trying to change my phone number and TruConnect will not allow me.
I am trying to change my phone number due to harassment calls. I work in the business sales industry so this is something I am subjected to quite a bit. I. contacted TruConnect live chat on 3/11 and spoke with ***. I requested to change my number and was told I can only change it twice a year. The agent stated I already changed it twice this year and would have to wait until December. This is not acceptable. I have never heard of a phone company refusing to allow a number change.I should have the right to change my number whenever I want and as many times as I want.
I would like my number changed as requested.
TruConnect's policy, as stated in our Terms and Conditions, allows customers to request to change their number two times every twelve months. *** had requested to change his number two times in the previous twelve months before his most recent request. We have processed ***'s request to change his number as a courtesy and consider this matter closed.
I am trying to change my phone number and TruConnect will not allow me.
I am trying to change my phone number due to harassment calls. I work in the business sales industry so this is something I am subjected to quite a bit. I. contacted TruConnect live chat on 3/11 and spoke with ***. I requested to change my number and was told I can only change it twice a year. The agent stated I already changed it twice this year and would have to wait until December. This is not acceptable. I have never heard of a phone company refusing to allow a number change.I should have the right to change my number whenever I want and as many times as I want.
I would like my number changed as requested.
TruConnect's policy, as stated in our Terms and Conditions, allows customers to request to change their number two times every twelve months. *** had requested to change his number two times in the previous twelve months before his most recent request. We have processed ***'s request to change his number as a courtesy and consider this matter closed.
Never recieved a sim card, never used it. I can't apply with another company until they cancel. There customer service number can't be reached.
I have never recieved the sim card, they have an incomplete address. I now have an emergency and a phone for medical reason but cannot apply with a liget company until they cancel. I have email various time but they only tell me to call the 800 # which I've tried over a hundred times and just get a busy signal or a beep sound. There is no way to communicate. I really need help. Government is paying for a service that is not being used and can be proven. I just want to cancel.
I want my alleged account to be canceled. I never received any sim card or letter. I didn't even know the phone# until a chat conversation which resulted in no help. The 800 number does not work. They are a scam.
We have tried contacting ***, but have been unable to speak to her. We shipped a SIM card with TruConnect Lifeline service to the address provided by ***. Lifeline customers can transfer to a different service providers at any time. TruConnect does not prevent customers from applying with other Lifeline service providers or transferring their service. We ask that she contact the company she is applying with for help completing her application. For security, we do cancel accounts through email requests. Based on her request in this complaint, we have cancelled her TruConnect Lifeline account. We apologize for the experience and consider this matter closed.
Never recieved a sim card, never used it. I can't apply with another company until they cancel. There customer service number can't be reached.
I have never recieved the sim card, they have an incomplete address. I now have an emergency and a phone for medical reason but cannot apply with a liget company until they cancel. I have email various time but they only tell me to call the 800 # which I've tried over a hundred times and just get a busy signal or a beep sound. There is no way to communicate. I really need help. Government is paying for a service that is not being used and can be proven. I just want to cancel.
I want my alleged account to be canceled. I never received any sim card or letter. I didn't even know the phone# until a chat conversation which resulted in no help. The 800 number does not work. They are a scam.
We have tried contacting ***, but have been unable to speak to her. We shipped a SIM card with TruConnect Lifeline service to the address provided by ***. Lifeline customers can transfer to a different service providers at any time. TruConnect does not prevent customers from applying with other Lifeline service providers or transferring their service. We ask that she contact the company she is applying with for help completing her application. For security, we do cancel accounts through email requests. Based on her request in this complaint, we have cancelled her TruConnect Lifeline account. We apologize for the experience and consider this matter closed.
Want service disconnected
Applied after was told would only get a sim card. Told agent on phone that I did not want service also sent a message to there customer care link stating I did not want service and still they send me a sim card with active service. So now I applied with assurance wireless I got the phone from assurance and cannot use it because truconnecr activated a service o told them I don't want feel like I'm being scammed by truconnect I don't have a phone to put a sim card in want there service discontinued my rights were violated by them after stating over phone live and message to there costumer care and they still screw me by there actions
Cut service off immediately
signed up for Lifeline service online with TruConnect on 2/22/20. His application was approved and we sent a SIM card he could use with his TruConnect Lifeline service. He contacted us 3/2/20 to request to cancel his service and we disconnected the account based on his request. The Lifeline program allows customers to change providers at any time. *** would have been able to transfer while with TruConnect or after being disconnected. We ask that he reach out to the company he was applying with for help with his application or service and consider this matter closed.
Want service disconnected
Applied after was told would only get a sim card. Told agent on phone that I did not want service also sent a message to there customer care link stating I did not want service and still they send me a sim card with active service. So now I applied with assurance wireless I got the phone from assurance and cannot use it because truconnecr activated a service o told them I don't want feel like I'm being scammed by truconnect I don't have a phone to put a sim card in want there service discontinued my rights were violated by them after stating over phone live and message to there costumer care and they still screw me by there actions
Cut service off immediately
signed up for Lifeline service online with TruConnect on 2/22/20. His application was approved and we sent a SIM card he could use with his TruConnect Lifeline service. He contacted us 3/2/20 to request to cancel his service and we disconnected the account based on his request. The Lifeline program allows customers to change providers at any time. *** would have been able to transfer while with TruConnect or after being disconnected. We ask that he reach out to the company he was applying with for help with his application or service and consider this matter closed.
WELL TOO SUM IT ALL UP IN A NUTSHELL MY PHONE JUST STOPPED WORKING OUT OF NOWHERE NO CALLS NO TEXT NO INTERNET NO NOTHING . THATS PRETTY MUCH IT
NO TEXTING NO INTERNET NO CALLS OUT ARE IN
NEW PHONE WOULD BE NICE
We have reviewed ***'s account, but were unable to contact him. ***s was disconnected and his service was no longer working because he failed to complete his annual Lifeline benefits recertification. ***s has reapplied for service and is approved for a new TruConnect Lifeline account. We consider this matter closed.
WELL TOO SUM IT ALL UP IN A NUTSHELL MY PHONE JUST STOPPED WORKING OUT OF NOWHERE NO CALLS NO TEXT NO INTERNET NO NOTHING . THATS PRETTY MUCH IT
NO TEXTING NO INTERNET NO CALLS OUT ARE IN
NEW PHONE WOULD BE NICE
We have reviewed ***'s account, but were unable to contact him. ***s was disconnected and his service was no longer working because he failed to complete his annual Lifeline benefits recertification. ***s has reapplied for service and is approved for a new TruConnect Lifeline account. We consider this matter closed.
I was billed twice for a data top up purchase. And the data never showed up in my account
Phone number XXXXXXXXXX. My card was billed twice and my data never never showed up in my account
A refund and the data I purchased
We have reached out to *** to help with his billing issue. We were unable to verify charges to an account under his name. Charges for the phone number on the complaint did not match ***'s information. We ask that *** reach out to TruConnect management at the number provided on the voicemail messages we left for further assistance. We are willing to resolve any billing issues, but do not have verified charges from ***. We consider this matter closed.
I WAS GIVEN A CHIP FOR A GOVERMENT PHONE AND NO ACTUAL TELEPHONE TO PUT IT IN AND USE THE PHONE. I LOOKED ON THE SITE TO FIND OUT WHY I WAS'NT SENT
THEY SENT ME A CHIP BUT NO TELEPHONE AND SAID I HAVE TO PUT THE CHIP IN MY OLD PHONE, I DON'T HAVE AN OLD PHONE THATS NOT BROKEN,THEY SAY THE THIS INFO IS CLEAR ON THERE WEBSITE BUT IT IS NOT, I SENT MY PERSONAL INFO TO THIS COMPANY AND FEEL I WAS RIPPED OFF, WHERE IS THE PHONE, I SAW THAT THIS SITE CHARGES AN ACTIVATION FEE OF *** PLEASE HELP ME.
I WANT A PHONE AND NO USE OF MY ID .
We have reached out to ***, but were unable to speak to her. TruConnect provides Lifeline service to eligible consumers. To be approved for Lifeline service an applicant must provide information to verify their identity and eligibility in a qualifying program or meet income eligibility requirements. Consumers receive a SIM card with a Lifeline service plan that meets the Lifeline service standard minimums. Customers can use the SIM card with a compatible device they own, they purchased from a third party or purchase a compatible device from TruConnect. We do not charge consumers an activation fee or other any charges for their Lifeline plan. We apologize for the experience and consider this matter closed.
I was supposed to receive a free phone due to the fact I have zero income and all I was sent was a SIM CARD.. Why wasn't a smart phone sent to me??
I was supposed to receive a free phone due to the fact I have zero income and all I was sent was a SIM CARD.. Why wasn't a smart phone sent to me??
I was supposed to receive a free phone due to the fact I have zero income and all I was sent was a SIM CARD.. Why wasn't a smart phone sent to me??
We have reached out to ***, but were unable to speak to her. TruConnect provides Lifeline service to eligible consumers. Consumers receive a SIM card activated with their Lifeline service plan. Customers can use the SIM card with a compatible device they own, purchased from a third party or purchase a compatible device from TruConnect. We apologize for the experience and consider this matter closed.
I was billed twice for a data top up purchase. And the data never showed up in my account
Phone number XXXXXXXXXX. My card was billed twice and my data never never showed up in my account
A refund and the data I purchased
We have reached out to *** to help with his billing issue. We were unable to verify charges to an account under his name. Charges for the phone number on the complaint did not match ***'s information. We ask that *** reach out to TruConnect management at the number provided on the voicemail messages we left for further assistance. We are willing to resolve any billing issues, but do not have verified charges from ***. We consider this matter closed.
I WAS GIVEN A CHIP FOR A GOVERMENT PHONE AND NO ACTUAL TELEPHONE TO PUT IT IN AND USE THE PHONE. I LOOKED ON THE SITE TO FIND OUT WHY I WAS'NT SENT
THEY SENT ME A CHIP BUT NO TELEPHONE AND SAID I HAVE TO PUT THE CHIP IN MY OLD PHONE, I DON'T HAVE AN OLD PHONE THATS NOT BROKEN,THEY SAY THE THIS INFO IS CLEAR ON THERE WEBSITE BUT IT IS NOT, I SENT MY PERSONAL INFO TO THIS COMPANY AND FEEL I WAS RIPPED OFF, WHERE IS THE PHONE, I SAW THAT THIS SITE CHARGES AN ACTIVATION FEE OF *** PLEASE HELP ME.
I WANT A PHONE AND NO USE OF MY ID .
We have reached out to ***, but were unable to speak to her. TruConnect provides Lifeline service to eligible consumers. To be approved for Lifeline service an applicant must provide information to verify their identity and eligibility in a qualifying program or meet income eligibility requirements. Consumers receive a SIM card with a Lifeline service plan that meets the Lifeline service standard minimums. Customers can use the SIM card with a compatible device they own, they purchased from a third party or purchase a compatible device from TruConnect. We do not charge consumers an activation fee or other any charges for their Lifeline plan. We apologize for the experience and consider this matter closed.
I was supposed to receive a free phone due to the fact I have zero income and all I was sent was a SIM CARD.. Why wasn't a smart phone sent to me??
I was supposed to receive a free phone due to the fact I have zero income and all I was sent was a SIM CARD.. Why wasn't a smart phone sent to me??
I was supposed to receive a free phone due to the fact I have zero income and all I was sent was a SIM CARD.. Why wasn't a smart phone sent to me??
We have reached out to ***, but were unable to speak to her. TruConnect provides Lifeline service to eligible consumers. Consumers receive a SIM card activated with their Lifeline service plan. Customers can use the SIM card with a compatible device they own, purchased from a third party or purchase a compatible device from TruConnect. We apologize for the experience and consider this matter closed.
To this day I am still trying to get signed up with Lifeline Truconnect. I have repeatedly gotten stuck at the verification screen. I cannot seem to get in touch with anyone except through their chat portal. And that person is zero help. I keep getting told different things, which all seem like BS to me. And Truconnect will not respond to the problem. Their customer service is beyond horrible. But I contacted the actual Lifeline entity and they told me if necessary, contact them and they will escalate the issue against Truconnect. So it look as if that is what I'll have to do.
To this day I am still trying to get signed up with Lifeline Truconnect. I have repeatedly gotten stuck at the verification screen. I cannot seem to get in touch with anyone except through their chat portal. And that person is zero help. I keep getting told different things, which all seem like BS to me. And Truconnect will not respond to the problem. Their customer service is beyond horrible. But I contacted the actual Lifeline entity and they told me if necessary, contact them and they will escalate the issue against Truconnect. So it look as if that is what I'll have to do.
was told I would recieve a phone with free minutes for govt program and only got a sim card
when I called after buying a new phone they tolkd me it wasnt "compatible" but they could sell me one... this is supposed to help people NOT COST US MONEY
i want my phone i was promised since they are being paid for delivering this by the govt
TruConnect provides Lifeline service. Customers receive a SIM card with 1,000 minutes of talk time, unlimited text messaging and 3GBs of data monthly. Customers can use the SIM card with a compatible unlocked GSM phone. Customers can contact TruConnect to purchase a compatible phone if they do not have a phone that works with the SIM card they are provided.
(The consumer indicated he/she ACCEPTED the response from the business.)
was told I would recieve a phone with free minutes for govt program and only got a sim card
when I called after buying a new phone they tolkd me it wasnt "compatible" but they could sell me one... this is supposed to help people NOT COST US MONEY
i want my phone i was promised since they are being paid for delivering this by the govt
TruConnect provides Lifeline service. Customers receive a SIM card with 1,000 minutes of talk time, unlimited text messaging and 3GBs of data monthly. Customers can use the SIM card with a compatible unlocked GSM phone. Customers can contact TruConnect to purchase a compatible phone if they do not have a phone that works with the SIM card they are provided.
(The consumer indicated he/she ACCEPTED the response from the business.)