TruConnect Communications Reviews (%countItem)
TruConnect Communications Rating
Address: 1149 S Hill St #400, Los Angeles, California, United States, 90015-2894
Phone: |
Show more...
|
Fax: |
+1 (214) 492-4795 |
Web: |
www.internet-go.com
|
E-mails: |
Sign in to see
|
Add contact information for TruConnect Communications
Add new contacts
ADVERTISEMENT
TruConnect's service and phone didn't function properly.Tried to fix it with them,but they did not help;had to switch and I need my number back.
I signed up for TruConnect, I believe in March. I had a problem with the phone the minute I first touched it. I called their customer service several times, but they did not help or did not try to help. I asked for it to be replaced, but they did not want to do it. Only at one point did they offered to fix it, only if I paid to mail it to them and go without a phone for that period. I do not know why they would think it would be okay for a customer to pay for a phone that was clearly malfunctioning or make it inconvenient for them when it is their malfunctioning phone at fault. I sent this message through their website April 22 or 23, and I did not receive a reply. I have a copy of the message sent, if need. Too big to add to this message.
The phone that I received from them, I assume, is a brand new NUU_A3. It does not make calls when you input the number and send it, for around 70% of the time. When a call would go through, it would drop the call; or around a minute and a half mark, the other caller would not be able to hear me anymore. Essentially, I had no phone. I would more or less use it to see that someone was calling and call them back using anyone else's phone. The text messages would not send often, and I would have to resend it. The phone was preprogrammed with an ad service that would randomly pop up often. I was eventually able to disable that by myself because the customer service department did not know/want to help me remove it. The phone is also preprogrammed with a hidden/disguised feature or app that keeps adding apps on its own. I would uninstall them, but something keeps reinstalling them. I have disabled anything possible that could be it but was not able to successfully fix that problem. Up to this day, it is still doing it. I would just shut off the data so it would not syphon my data and I would use wi-fi instead, but it manages to still do it. I do not even have a Google Play account added, yet it still adds apps whenever it wants.
I am a student at CSUSB and did not have time to call the lifeline people or the Revdex.com because I have a demanding schedule. I am now off for the summer and have time to deal with this problem. I switched companies because of this problem and lack of customer service. I had tried to port over my number from their company before I disconnected, but for some reason they do not want to cooperate and now they are holding my number and will not port it over. This company has been nothing but problems and I just want to be done with them and have my number. I have tried to fix this with my new company and TruConnect but I do not know where the problem lies because I have done everything they ask from me. I know I am a low-income person now, but it seems that this company is taking advantage because we are low income and they believe we have no choice or rights. Please help. Thank you.
I would like them to refund the lifeline people for the service I was suppose to receive from TruConnect that they charged for. It was nothing but stress with this phone and the customer service people. I whole heartedly believe that my grades suffered this quarter because of this lack of phone service, time wasted calling them trying to fix the issues, and the stress they put me through. I missed out on many things because I did not have continuous and reliable service. Mostly, I want my phone number XXX-XXX-XXXX back. All my accounts and school info is connected to this number that I have had for more than 2 or 3 years. It just feels that because I switched companies, they are holding it and messing with my number just to spite me.
Based on the complaint received, TruConnect has reviewed Mr. account and interactions. We do our best to trouble shoot devices with customers over the phone, but will need to review and inspect devices if trouble shooting does not help resolve a customer's issue. We did not receive the device from Mr. and were unable to verify any issues and replace the device if necessary. We provided Mr. the information to port his number before we received the California Lifeline Administrator's request to cancel the account due to the customer resuming his Lifeline discount with another provider, but the request to port the number from his new provider was made after his account was transferred and the line was disconnected. We apologize for any inconvenience caused and consider this matter closed.
TruConnect's service and phone didn't function properly.Tried to fix it with them,but they did not help;had to switch and I need my number back.
I signed up for TruConnect, I believe in March. I had a problem with the phone the minute I first touched it. I called their customer service several times, but they did not help or did not try to help. I asked for it to be replaced, but they did not want to do it. Only at one point did they offered to fix it, only if I paid to mail it to them and go without a phone for that period. I do not know why they would think it would be okay for a customer to pay for a phone that was clearly malfunctioning or make it inconvenient for them when it is their malfunctioning phone at fault. I sent this message through their website April 22 or 23, and I did not receive a reply. I have a copy of the message sent, if need. Too big to add to this message.
The phone that I received from them, I assume, is a brand new NUU_A3. It does not make calls when you input the number and send it, for around 70% of the time. When a call would go through, it would drop the call; or around a minute and a half mark, the other caller would not be able to hear me anymore. Essentially, I had no phone. I would more or less use it to see that someone was calling and call them back using anyone else's phone. The text messages would not send often, and I would have to resend it. The phone was preprogrammed with an ad service that would randomly pop up often. I was eventually able to disable that by myself because the customer service department did not know/want to help me remove it. The phone is also preprogrammed with a hidden/disguised feature or app that keeps adding apps on its own. I would uninstall them, but something keeps reinstalling them. I have disabled anything possible that could be it but was not able to successfully fix that problem. Up to this day, it is still doing it. I would just shut off the data so it would not syphon my data and I would use wi-fi instead, but it manages to still do it. I do not even have a Google Play account added, yet it still adds apps whenever it wants.
I am a student at CSUSB and did not have time to call the lifeline people or the Revdex.com because I have a demanding schedule. I am now off for the summer and have time to deal with this problem. I switched companies because of this problem and lack of customer service. I had tried to port over my number from their company before I disconnected, but for some reason they do not want to cooperate and now they are holding my number and will not port it over. This company has been nothing but problems and I just want to be done with them and have my number. I have tried to fix this with my new company and TruConnect but I do not know where the problem lies because I have done everything they ask from me. I know I am a low-income person now, but it seems that this company is taking advantage because we are low income and they believe we have no choice or rights. Please help. Thank you.
I would like them to refund the lifeline people for the service I was suppose to receive from TruConnect that they charged for. It was nothing but stress with this phone and the customer service people. I whole heartedly believe that my grades suffered this quarter because of this lack of phone service, time wasted calling them trying to fix the issues, and the stress they put me through. I missed out on many things because I did not have continuous and reliable service. Mostly, I want my phone number XXX-XXX-XXXX back. All my accounts and school info is connected to this number that I have had for more than 2 or 3 years. It just feels that because I switched companies, they are holding it and messing with my number just to spite me.
Based on the complaint received, TruConnect has reviewed Mr. account and interactions. We do our best to trouble shoot devices with customers over the phone, but will need to review and inspect devices if trouble shooting does not help resolve a customer's issue. We did not receive the device from Mr. and were unable to verify any issues and replace the device if necessary. We provided Mr. the information to port his number before we received the California Lifeline Administrator's request to cancel the account due to the customer resuming his Lifeline discount with another provider, but the request to port the number from his new provider was made after his account was transferred and the line was disconnected. We apologize for any inconvenience caused and consider this matter closed.
Please see complaint under T-Mobil. I was under the impression that TRU CONNECT might be an affiliate of T-Mobil.
Product_Or_Service: cell phone
Order_Number: XXXXXXXX
Account_Number: none
Refund refund
Mr. was having difficulties with his service and returned the phone he purchased. TruConnect spoke with Mr. and is sending a refund check to him. Mr. was satisfied with the resolution and TruConnect considers this matter closed.
Please see complaint under T-Mobil. I was under the impression that TRU CONNECT might be an affiliate of T-Mobil.
Product_Or_Service: cell phone
Order_Number: XXXXXXXX
Account_Number: none
Refund refund
Mr. was having difficulties with his service and returned the phone he purchased. TruConnect spoke with Mr. and is sending a refund check to him. Mr. was satisfied with the resolution and TruConnect considers this matter closed.
PAID 40 DOLLARS FOR 5 GB OF PREPAID SERVICE. THIS INFORMATION HAS NOT BEEN PUT ON MY PREPAID SERVICE
ACCOUNT. ALSO UNSOLVED ERROR MESSAGE.
PAID 40 DOLLARS FOR 5 GB OF PREPAID SERVICE. THIS INFORMATION HAS NOT BEEN PUT ON MY PREPAID SERVICE
ACCOUNT. ALSO UNSOLVED ERROR MESSAGE "There are no refills available for your plan, please call customer support at XXX-XXX-XXXX. for assistance. I complained about it around a month without any results. NOT ALLOWING ME ACCESS TO MY OWN ACCOUNT. IT IS TO MY BELIEF THAT THEY ARE DOING NOTHING AT ALL TO RESOLVE ISSUES. I do not think that they are being truthful.
EITHER APPLY THE 40 DOLLARS TO MY PREPAID ACCOUNT. IF NOT, I WANT A FULL REFUND OF THE 40 DOLLARS.
We have reviewed Mr. account and contacted him directly to help address his concerns. The data purchased has been added to his account and Mr. has stated he is no longer experiencing an issue with his account. We apologize for any inconvenience and consider this matter closed.
PAID 40 DOLLARS FOR 5 GB OF PREPAID SERVICE. THIS INFORMATION HAS NOT BEEN PUT ON MY PREPAID SERVICE
ACCOUNT. ALSO UNSOLVED ERROR MESSAGE.
PAID 40 DOLLARS FOR 5 GB OF PREPAID SERVICE. THIS INFORMATION HAS NOT BEEN PUT ON MY PREPAID SERVICE
ACCOUNT. ALSO UNSOLVED ERROR MESSAGE "There are no refills available for your plan, please call customer support at XXX-XXX-XXXX. for assistance. I complained about it around a month without any results. NOT ALLOWING ME ACCESS TO MY OWN ACCOUNT. IT IS TO MY BELIEF THAT THEY ARE DOING NOTHING AT ALL TO RESOLVE ISSUES. I do not think that they are being truthful.
EITHER APPLY THE 40 DOLLARS TO MY PREPAID ACCOUNT. IF NOT, I WANT A FULL REFUND OF THE 40 DOLLARS.
We have reviewed Mr. account and contacted him directly to help address his concerns. The data purchased has been added to his account and Mr. has stated he is no longer experiencing an issue with his account. We apologize for any inconvenience and consider this matter closed.
I recently refilled my internet-on-the-go device with with 5G of data (Feb 9th). Today (Mar 15) I tried to use my device, and saw that all my data was gone.
When I went to try to refill, it said that I had to call customer support (XXX-XXX-XXXX). I called customer support and they said that tru connect/internet-on-the-go had changed their agreement, and data was no longer indefinite. I started by talking with *** and was escalated to Maria. When I asked for more information, e.g. the address of the company they refused to provide it.
They said that data credits now expired after one month. I told them that I had not received any such notification. I asked for documentation or information, and they could not provide any. I looked through all communications from the company with me, my recent receipt, and googled for any such information.
I have been happily using this service for several years, and this interaction seems like some type of scam. Here is a press release from the company talking about the fact that the data never expires, aka "Forever Data" - ***
Product_Or_Service: ForeverData
Refund I asked for a refund and Maria refused. She provide me a 4G credit that would expire after 1 month. The confirmation number she provided was XXXXXXXX. I would like a $40 refund for the recharge I made in Feb. My Customer ID is XXXXXX and the payment ID is XXXXXX. I think the Revdex.com should list this business as questionable, and I consider these interactions with me to be fraudulent at best.
Internet on the Go's policy for new data purchases has recently been updated. Data purchases expire after 30 days. Current Internet on the Go account and data information can be found at, ***. As a courtesy, we have processed a refund for $40. We have reached out to Mr. and left a message with our resolution. We apologize for any inconvenience and consider this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
I recently refilled my internet-on-the-go device with with 5G of data (Feb 9th). Today (Mar 15) I tried to use my device, and saw that all my data was gone.
When I went to try to refill, it said that I had to call customer support (XXX-XXX-XXXX). I called customer support and they said that tru connect/internet-on-the-go had changed their agreement, and data was no longer indefinite. I started by talking with *** and was escalated to Maria. When I asked for more information, e.g. the address of the company they refused to provide it.
They said that data credits now expired after one month. I told them that I had not received any such notification. I asked for documentation or information, and they could not provide any. I looked through all communications from the company with me, my recent receipt, and googled for any such information.
I have been happily using this service for several years, and this interaction seems like some type of scam. Here is a press release from the company talking about the fact that the data never expires, aka "Forever Data" - ***
Product_Or_Service: ForeverData
Refund I asked for a refund and Maria refused. She provide me a 4G credit that would expire after 1 month. The confirmation number she provided was XXXXXXXX. I would like a $40 refund for the recharge I made in Feb. My Customer ID is XXXXXX and the payment ID is XXXXXX. I think the Revdex.com should list this business as questionable, and I consider these interactions with me to be fraudulent at best.
Internet on the Go's policy for new data purchases has recently been updated. Data purchases expire after 30 days. Current Internet on the Go account and data information can be found at, ***. As a courtesy, we have processed a refund for $40. We have reached out to Mr. and left a message with our resolution. We apologize for any inconvenience and consider this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Have a MIFI, IMEI #XXXXXXXXXXXXXXX added 1 GB. 3/12/18. Received notice of future monthly charge, not wanted. Customer service won't cancel..
MIFI Cell# (XXX)XXX-XXXX Called customer service immediately to cancel future charges to mycredit card. They will not cancel future charges to my credit card because this MIFI is in sons name.Son is not available.
No future charges on ongoing basis
For security, we do not allow changes to an account without proper verification. We have since made the request to disable future charges to the card used based on the cardholder's authorization. We consider this matter closed.
Have a MIFI, IMEI #XXXXXXXXXXXXXXX added 1 GB. 3/12/18. Received notice of future monthly charge, not wanted. Customer service won't cancel..
MIFI Cell# (XXX)XXX-XXXX Called customer service immediately to cancel future charges to mycredit card. They will not cancel future charges to my credit card because this MIFI is in sons name.Son is not available.
No future charges on ongoing basis
For security, we do not allow changes to an account without proper verification. We have since made the request to disable future charges to the card used based on the cardholder's authorization. We consider this matter closed.
Two years of repeated problems with the actual device and the data expiring without notification from the company.
Owned D-link model dwr-330, in 2016, that unit was deactivated because they changed the the forever data plan to 60 days. They couldn't reactivate the unit after numerous phone calls so they sent us a replacement device on 2/18/17. After many attempts it was found the unit was faulty and couldn't be activated. On 5/3/17 we finally received a replacement MiFi model number 2200. Now it has been over year of owning devices and paying for data and I have not been able to access the internet . I spent many hours on the phone with this company trying to get this resolved. I thought the new unit would solve the problem and I would finally have this resolved. I was told the forever data was changed to usage every 60 days, so I made sure I followed this policy so that I wouldn't lose my data again. On March 1, 2018 I turned on my unit and it wouldn't connect, I went to the website and my 1.9 GB was gone! I had just used it 2 days ago and it was all there. I called the company and a very rude supervisor told me the policy had been changed (again) and that I should have checked the website. I asked why the company wouldn't email their customers and he said they had too many they weren't able to do that. He said that there wasn't anything he could do about it and that there was not anyone in higher authority that I could talk to.
I have spent hours on the phone with these people only to find out that I will never get reliable internet.
I want my 1.9 gigabytes and the plan I originally signed up for (forever data) or at least to be used once every 60 days. Existing customers should not be subjected to policy changes as this company does without any notification.
Based on Mr. complaint we have reviewed his account and interactions. We value Mr. as a customer and have worked to help resolve issues with his device and service in the past. Internet on the Go's data expiration policy was recently updated. Data on Mr. account has expired based on our current policy. We apologize for any inconvenience caused and provided a credit of 1 GB as a courtesy. Internet on the Go Customer Care management has contacted Mr. to help address his concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
My original agreement with Internet to go was for forever data. They have changed my plan twice now without any advance notice and left me without a working device while I was traveling. They tell me it is my responsibility to check their website for changes because they have too many customers and can not notify us by e-mails. They have added 1 GB to my account but, my device does not work and a warning says I must call them again. I do not feel a company should be able to change a forever data plan to one that MUST be used up each month. Existing customers should be grandfathered in and new policies applied to new customers who understand what they are signing up for.
So, NO I do not accept Internet to go's response and feel they are breaking some laws in their change of policies.
We have worked with Mr. in the past on numerous occasions and provided him an upgraded device to replace a device that was no longer under warranty along with service credits for data. We attempted to reach Mr. again this week and left him a voicemail message and we have not heard back from him; TruConnect now considers this case closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr *** from TruConnect did indeed call my home phone at 5:25 Pm Eastern Daylight Savings time on April 6th. I was not at home and no attempt was made to reach me by cell phone as previously has been our form of communication. I returned his call by 7:00 pm that evening and left a message on the voice mail and never received a call back.
Yes, we have worked with Truconnect over the past 2 years to get this problem solved and at no time did we ever dismiss a phone call from them. As it stands right now I was supposedly "given" some service credits for data that expired under their new policy but I have no way of knowing that for sure as again My upgraded device is not functioning. It appears once again it has been shut off by Truconnect as has happened in the past.
I feel I have co-operated with TruConnect in a respectful manner, don't deserve the implication that I have been remiss in returning calls or trying to settle this matter. I have spent numerous hours on the phone with them while I have been out of state and this device was my only source of internet and it did not work. I sent the original $50 device back in the box it came packed in from the store and the refurbished device was sent in a padded envelope. I asked for the box back for storage and they said they would send it immediately and it's been two years.
This is will not be settled until I receive a working device or possibly a full refund for the
original device I purchased.
Two years of repeated problems with the actual device and the data expiring without notification from the company.
Owned D-link model dwr-330, in 2016, that unit was deactivated because they changed the the forever data plan to 60 days. They couldn't reactivate the unit after numerous phone calls so they sent us a replacement device on 2/18/17. After many attempts it was found the unit was faulty and couldn't be activated. On 5/3/17 we finally received a replacement MiFi model number 2200. Now it has been over year of owning devices and paying for data and I have not been able to access the internet . I spent many hours on the phone with this company trying to get this resolved. I thought the new unit would solve the problem and I would finally have this resolved. I was told the forever data was changed to usage every 60 days, so I made sure I followed this policy so that I wouldn't lose my data again. On March 1, 2018 I turned on my unit and it wouldn't connect, I went to the website and my 1.9 GB was gone! I had just used it 2 days ago and it was all there. I called the company and a very rude supervisor told me the policy had been changed (again) and that I should have checked the website. I asked why the company wouldn't email their customers and he said they had too many they weren't able to do that. He said that there wasn't anything he could do about it and that there was not anyone in higher authority that I could talk to.
I have spent hours on the phone with these people only to find out that I will never get reliable internet.
I want my 1.9 gigabytes and the plan I originally signed up for (forever data) or at least to be used once every 60 days. Existing customers should not be subjected to policy changes as this company does without any notification.
Based on Mr. complaint we have reviewed his account and interactions. We value Mr. as a customer and have worked to help resolve issues with his device and service in the past. Internet on the Go's data expiration policy was recently updated. Data on Mr. account has expired based on our current policy. We apologize for any inconvenience caused and provided a credit of 1 GB as a courtesy. Internet on the Go Customer Care management has contacted Mr. to help address his concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
My original agreement with Internet to go was for forever data. They have changed my plan twice now without any advance notice and left me without a working device while I was traveling. They tell me it is my responsibility to check their website for changes because they have too many customers and can not notify us by e-mails. They have added 1 GB to my account but, my device does not work and a warning says I must call them again. I do not feel a company should be able to change a forever data plan to one that MUST be used up each month. Existing customers should be grandfathered in and new policies applied to new customers who understand what they are signing up for.
So, NO I do not accept Internet to go's response and feel they are breaking some laws in their change of policies.
We have worked with Mr. in the past on numerous occasions and provided him an upgraded device to replace a device that was no longer under warranty along with service credits for data. We attempted to reach Mr. again this week and left him a voicemail message and we have not heard back from him; TruConnect now considers this case closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr *** from TruConnect did indeed call my home phone at 5:25 Pm Eastern Daylight Savings time on April 6th. I was not at home and no attempt was made to reach me by cell phone as previously has been our form of communication. I returned his call by 7:00 pm that evening and left a message on the voice mail and never received a call back.
Yes, we have worked with Truconnect over the past 2 years to get this problem solved and at no time did we ever dismiss a phone call from them. As it stands right now I was supposedly "given" some service credits for data that expired under their new policy but I have no way of knowing that for sure as again My upgraded device is not functioning. It appears once again it has been shut off by Truconnect as has happened in the past.
I feel I have co-operated with TruConnect in a respectful manner, don't deserve the implication that I have been remiss in returning calls or trying to settle this matter. I have spent numerous hours on the phone with them while I have been out of state and this device was my only source of internet and it did not work. I sent the original $50 device back in the box it came packed in from the store and the refurbished device was sent in a padded envelope. I asked for the box back for storage and they said they would send it immediately and it's been two years.
This is will not be settled until I receive a working device or possibly a full refund for the
original device I purchased.
Keep changing terms after sale without notification.
I originally purchased my Internet on the Go mobile hotspot in 2012 ... WalmIart was promoting their "Forever Data" advantage. At that time data usage was charged in 0.1 MB increments. Without any customer notification this was changed to 1.0 MB increments. Then, again without any customer notification, a usage requirement of once every 60 days was imposed or the account would be closed and any remaining data balance forfeited. I survived these deceptive and clandestine policy changes and the poor customer service that went with them. However, now, again without any customer notification, they have revoked their "Forever Data" policy ... purchased data now expires monthly. I had 3.7 GB of "Forever Data" in my account when they changed their policy and it expired ... i.e. they stole 3.7 GB of data from my account. My last data was used early in Dec of 2016 I can understand that they may want to change their policy for future data purchases, but to expire data that they sold as "Forever Data" is bad policy in.
Like my time refunded and no longer have expiration date
TruConnect/Internet on the Go Customer Care Management reviewed Mr. ***'s complaint and account to help resolve the issue on his Internet on the Go account based on the complaint received. Due to a glitch, the account was suspended in error and the data was not available on the account. We were able to restore the account and 2.5 GBs of data still under the Forever Data policy. Mr. will need to continue using at least 1 MB of data every 60 days to remain active. We have also reached out to Mr. and made arrangements to credit him the remaining data. We apologize for the inconvenience and consider this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Received 2.5 G of the almost 3.9 g that should be on the account. Have been told to call back after using most of the 2.5 and they will reinstate the balance. It was nice to have someone call me back after all the hang-up and holds. Now have a name of a person.
Wish they could provide this type of service all the time.
Keep changing terms after sale without notification.
I originally purchased my Internet on the Go mobile hotspot in 2012 ... WalmIart was promoting their "Forever Data" advantage. At that time data usage was charged in 0.1 MB increments. Without any customer notification this was changed to 1.0 MB increments. Then, again without any customer notification, a usage requirement of once every 60 days was imposed or the account would be closed and any remaining data balance forfeited. I survived these deceptive and clandestine policy changes and the poor customer service that went with them. However, now, again without any customer notification, they have revoked their "Forever Data" policy ... purchased data now expires monthly. I had 3.7 GB of "Forever Data" in my account when they changed their policy and it expired ... i.e. they stole 3.7 GB of data from my account. My last data was used early in Dec of 2016 I can understand that they may want to change their policy for future data purchases, but to expire data that they sold as "Forever Data" is bad policy in.
Like my time refunded and no longer have expiration date
TruConnect/Internet on the Go Customer Care Management reviewed Mr. ***'s complaint and account to help resolve the issue on his Internet on the Go account based on the complaint received. Due to a glitch, the account was suspended in error and the data was not available on the account. We were able to restore the account and 2.5 GBs of data still under the Forever Data policy. Mr. will need to continue using at least 1 MB of data every 60 days to remain active. We have also reached out to Mr. and made arrangements to credit him the remaining data. We apologize for the inconvenience and consider this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Received 2.5 G of the almost 3.9 g that should be on the account. Have been told to call back after using most of the 2.5 and they will reinstate the balance. It was nice to have someone call me back after all the hang-up and holds. Now have a name of a person.
Wish they could provide this type of service all the time.
Paid for internet service didn't use told that policy changed I lost my 2GB was told I was give 1gd credited but was charged $20 and lost 3gb
Call Truconnect @ 10:15pm after checking my account for amount of GB I had left could find after calling I was told that my 2GB was lost because I didn't use them in 30 days a new policy that they never informed me about spoke to a manager I'd only as Mr. who said he credited me 1GB as a courtesy my credit card company alerted me they charged me $20 and enrolled me in automatic refill and tried to get another $20 out my card when I called I was told that I used from last night to 8:15am 3GB which is a total lie and they can not show me this. I asked who put me in automatic refill I was told I did if I did I asked why didn't I get GB in October or December only when I go online and buy time which was September and November. They are getting over on consume. My client I'd # XXXXXXX
I want a refund for my GB in the amount of $40 company change policies taking peoples GB and money it went from forever data refill to 30 days use or lose with no notice.
TruConnect/Internet on the Go Customer Care Management has reached out to help resolve Ms.' issue with her account. Unfortunately, we have not been able to contact the customer. Ms. signed up for auto payments and was automatically charged for data. The data she purchased was under our new policy and expired after 30 days. As a courtesy, we have processed refunds for the 2 most recent auto pay purchases and deactivated the auto pay option on her account. Ms. will receive credits for 2 payments of $20 (a total of $40). We apologize for the inconvenience and consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure if they will refund my credit car for this amount and until I see this credit from previous experience with this company company I would like to get my refund before I agree because of the prior changes without property informing customers
We have verified that Ms.' refunds were processed and the payments have been refunded to the debit card used. We were unable to contact Ms. directly, but Customer Care Management has left a voicemail to advise her of the refund status. If she has not received the refunds we advise contacting her financial institution to dispute the charges. TruConnect considers this matter closed.
Paid for internet service didn't use told that policy changed I lost my 2GB was told I was give 1gd credited but was charged $20 and lost 3gb
Call Truconnect @ 10:15pm after checking my account for amount of GB I had left could find after calling I was told that my 2GB was lost because I didn't use them in 30 days a new policy that they never informed me about spoke to a manager I'd only as Mr. who said he credited me 1GB as a courtesy my credit card company alerted me they charged me $20 and enrolled me in automatic refill and tried to get another $20 out my card when I called I was told that I used from last night to 8:15am 3GB which is a total lie and they can not show me this. I asked who put me in automatic refill I was told I did if I did I asked why didn't I get GB in October or December only when I go online and buy time which was September and November. They are getting over on consume. My client I'd # XXXXXXX
I want a refund for my GB in the amount of $40 company change policies taking peoples GB and money it went from forever data refill to 30 days use or lose with no notice.
TruConnect/Internet on the Go Customer Care Management has reached out to help resolve Ms.' issue with her account. Unfortunately, we have not been able to contact the customer. Ms. signed up for auto payments and was automatically charged for data. The data she purchased was under our new policy and expired after 30 days. As a courtesy, we have processed refunds for the 2 most recent auto pay purchases and deactivated the auto pay option on her account. Ms. will receive credits for 2 payments of $20 (a total of $40). We apologize for the inconvenience and consider this matter closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure if they will refund my credit car for this amount and until I see this credit from previous experience with this company company I would like to get my refund before I agree because of the prior changes without property informing customers
We have verified that Ms.' refunds were processed and the payments have been refunded to the debit card used. We were unable to contact Ms. directly, but Customer Care Management has left a voicemail to advise her of the refund status. If she has not received the refunds we advise contacting her financial institution to dispute the charges. TruConnect considers this matter closed.
Changed terms of service after purchase.
Purchased internet on the go device and forever data under terms that the data never expired. Recently truconnect changed the terms to 30 days for data usage. I am requesting a full refund of all unused data and the cost of the hotspot device (approx $50)
I am requesting a full refund of all unused data and the cost of the internet on the go device (approx $50 total)
Internet on the Go/TruConnect has reviewed Mr. complaint based on the escalation received. Mr. account was disconnected and the data expired due to a system issue, not due to a policy change. TruConnect was able to reactivate the account and restore data to resolve the issue. We have also contacted Mr. to apologize for the experience, provide support for his lost data, and make sure all data is credited properly. Mr. was satisfied with the resolution and we consider the matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has contacted me and the resolution is satisfactory.
Changed terms of service after purchase.
Purchased internet on the go device and forever data under terms that the data never expired. Recently truconnect changed the terms to 30 days for data usage. I am requesting a full refund of all unused data and the cost of the hotspot device (approx $50)
I am requesting a full refund of all unused data and the cost of the internet on the go device (approx $50 total)
Internet on the Go/TruConnect has reviewed Mr. complaint based on the escalation received. Mr. account was disconnected and the data expired due to a system issue, not due to a policy change. TruConnect was able to reactivate the account and restore data to resolve the issue. We have also contacted Mr. to apologize for the experience, provide support for his lost data, and make sure all data is credited properly. Mr. was satisfied with the resolution and we consider the matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has contacted me and the resolution is satisfactory.
I originally purchased my Internet on the Go mobile hotspot in 2012 ... WalmIart was promoting their "Forever Data" advantage. At that time data usage was charged in 0.1 MB increments. Without any customer notification this was changed to 1.0 MB increments. Then, again without any customer notification, a usage requirement of once every 60 days was imposed or the account would be closed and any remaining data balance forfeited. I survived these deceptive and clandestine policy changes and the poor customer service that went with them. However, now, again without any customer notification, they have revoked their "Forever Data" policy ... purchased data now expires monthly. I had 1.7 GB of "Forever Data" in my account when they changed their policy and it expired ... i.e. they stole 1.7 GB of data from my account. I can understand that they may want to change their policy for future data purchases, but to expire data that they sold as "Forever Data" is criminal.
I originally purchased my Internet on the Go mobile hotspot in 2012 ... WalmIart was promoting their "Forever Data" advantage. At that time data usage was charged in 0.1 MB increments. Without any customer notification this was changed to 1.0 MB increments. Then, again without any customer notification, a usage requirement of once every 60 days was imposed or the account would be closed and any remaining data balance forfeited. I survived these deceptive and clandestine policy changes and the poor customer service that went with them. However, now, again without any customer notification, they have revoked their "Forever Data" policy ... purchased data now expires monthly. I had 1.7 GB of "Forever Data" in my account when they changed their policy and it expired ... i.e. they stole 1.7 GB of data from my account. I can understand that they may want to change their policy for future data purchases, but to expire data that they sold as "Forever Data" is criminal.