True View Windows & Glass Block, Inc.

I am truly blessed and honored to have had the opportunity to work with your company to include all staff members I plan to recommend your company to friends and family Thank you for allowing our family to bless you business

Best company I have dealt with in a long time great customer service excellent workmanship I highly recommended them

During the memorial day weekend this year, a window got broken in my homeI called true view who came out and said I would need to get tempered glass to repairI was told my window would be repaired within to daysWe had to pay for half up front and rest upon completionI was called on day five, which I expected as I was told the glass would be in at that time then I would be scheduled for installThe scheduler called at 5:30pm and I advised I have to call right back so I could verify payment could be madeI called back minutes later I was told to call back tomorrow scheduling closes at I was compensated $by a manager, but it is now June and no one has contacted me to finish the jobMy window has been open half a month, which is not safe for me or my two childrenI really regret trusting their my family with their services

The service was excellentFrom beginning to end the staff was courteous, quick and efficient

Everything went as promised I am very happy with the job they did!

True View did a great job on my windows for my homeI had other companies come out for a quote and the salesmen were all very pushy and aggressiveSome didn't even have samples to show meA co worker recommended True View to me and I'm glad they didVince came out to my home and brought samples and also showed me other optionsI liked there hasle free approachThe window installers did a fantastic job and we are happy with our decision to go with True View Windows

My window replacement experience with True View was remarkableJudd and his team were true professionals and delivered on what they promisedI also enjoyed True View is a local businessI have recommended True View to anyone I can tell and will continue to do soMy windows look great

Everything went well, from sales to installersEveryone did a good job

Excellent service, beginning with Melita, who took my original panicked call about my broken window and quickly arranged for the appraisal for the replacement, through to the installation by Saul and Raoul, technicians extraordinaire, who persisted despite all difficulties to a successful and flawless installation!

It was a lengthy process that took multiple visits, and replacement parts had to come from out of state, but everyone I dealt with was polite and professionalWhen it finally came time for the actual repair work, Cory did an exceptional job and the door works perfectly now Very pleased overall Thank you

The only positive comment I can make about this company is that my new window looks greatAside from that, True View Windows lacks customer service skills and professionalismI should have know what I was getting myself into from the moment I spoke to Judd (sales manager), who I contacted for an estimateHe asked if I wanted the estimate via email or a phone callI said bothThe next day, I got my estimate via TEXTYes, the sales manager texted me my quote
After someone came out to my home to measure the window, I waited a week for someone to call me to set up an appointment for the installationI texted Judd that I hadn't heard from anyone and he asked me to call him because he had the paper work for me to signWait, what? He had the paper work and he kept me waiting for a week and now he wants ME to call him?
When my window finally came in, my appointment time was 7-12pmI got a call the day before my installation date, letting me know the installers would be at my home between 10-11amThe day of my appointment, I had to call them times, EVERY HOUR, between 10:30am-12:45pm, to find out when the installers were going to arriveEvery hour they gave me the run around, making me believe the installers were on their wayAt the 12:hour, they finally admitted that the installers hadn't even left the appointment prior to mineThere was an issue with that installation, which carried over into my appointment
Why didn't anyone reach out to me to tell me they were going to be prolonged? Not once did they call me and let me know about the delayI had to call to find out what was going onOverall, they were over hours late
I told the manager I spoke to, that I wanted compensation for the inconvenienceI was led to believe I would be offered a discount, but later in the week - that was retracted
The window coordinator, Stephan, told me they didn't feel a discount was necessary just because they were lateThey were over hours late! That is unacceptableOn top of that, they never called me to tell me they were going to be this late
I'm staying with my family, while my home is being remodeledI took the day off from work, drove over hours to be at my home to meet with the installersMy entire morning was wasted because these people don't know how to communicate with each other and the customerThe lack of consideration for my time and respect for me, as a customer, is evidentWhen the offer of giving me a discount was retracted, they told me, instead, they'd give me a discount on my next service, which I found that to be incredibly insulting
I called the number on their website and when Erin answered the phone, I asked her for the name of the President/CEO of the companyI was asked why, in the rudest tone, by ErinNeedless to say, she wouldn't give me the name I asked for, and so I told her I'd find it elsewhereWhy she wouldn't give me the President's name is beyond me, but Erin's resistance and rudeness only added to my piling list of complaints
I wrote a letter to the President of this company, Jamie R***, and to the Customer Service Manager, Celina G***The response I received was from the Quality Control Manager, Shelly, who did apologize for how my appointment was handled and let me know that certain changes were being made internally, based on the feedback I had written in the letterOnce again, the offer to give me a discount on my NEXT service was an option and nothing pertaining to the previous service - which the complaint was about
Maybe the damage is already done because I'm still not satisfied with the response I received from ShellyI had really, really hoped she would tell me something that would make me feel better and not need to write this review, but after our talk, my feelings haven't changed
Why would I want to give another penny to a business that is trying to get me to come back, when they haven't even compensated me for what they put me through, to begin with? How do I know I'm not going to get screwed over next time? Actions speak louder than wordsI appreciate the apology, even though it wasn't from MrR***, and it's great that they're making changes because they definitely need to, but they have failed AGAIN in keeping me from wanting to do any business with them
Sometimes customers contribute to the problem they're having with a business, that leads the transaction to being escalatedHere's the thing though - I didn't do anything wrongI gave them valid payment, I was at my home to let the installers in, I made sure nothing was blocking the window they replaced and they had full access to my home, without anything or anyone being in their wayThey kept me waiting for over hours, never once called me to say they would be late and with no consideration for the time I wasted waiting for themWhen I did complain, the only compensation I'm offered is an apology and a discount on my next serviceApologies are nice, but they don't pay for the gas that I wasted when I was driving around, trying to kill time, while I waited for the installers
Based on the overall responses I've received from True View, what I take from this experience is them telling me that they don't really value me as a customer, they don't care about my time and since they already have my money - they don't feel the need to appease me in any way, except to give me empty promisesConsider this customer lost and I have told several people about this experience and will continue to do so

I had a negative customer service experience in dealing with True View Windows & GlassA small component (locking-latch) on my sliding glass door that True View installed for me a few years ago broke
First issue: When contacting True View, they directed me to the manufacturer, even though I have no relationship with the manufacturer, and set manufacturer has been purchased by another companyUpon calling the manufacturer, they referred me back to True View as they were the company I bought the product fromTrue View opened a warranty claim, and referred me back to manufacturerManufacturer referred me back to True ViewBack and forth, fun…
Second issue: While the part (and labor) is covered via Warranty, True View neglected to tell me that it would be 3+ weeks for a repairTrue View blamed the manufacturer of the door for this delay, even though True View boasts a “24-hour service” on their website
Third issue: When asking True View to have their technicians perform the repair themselves, and me saying that it was a security issue for me to be unable to lock my door, they said that I would have to wait for the manufacturerI asked them to fix by a set date as a final deadline, and if they did not, that I would be sharing my frustrationsI also asked to speak to the owner or manager, and the agent took my name/phone, but I never got a call backInstead, I got an email from someone telling me to “not threaten me, my co-workers or this company with what you will do if you don’t get your way in the time frame that you feel is reasonable” NOTE: I never threatened anyone, I simply wanted to give True View a chance to resolve an EASY customer service issue, and probably a min repair jobInstead, they turned around and made me feel like I was to blame for True View’s lack of service
I originally bought from True View, at a higher cost, based on the service that I expected to getInstead, I got no service, I simply got “the run-around”, and a 3+ week delayed service (from a 3rd party) for a simple repair jobBe aware before you buy

Great experience and customer serviceHighly recommended company

Great price, on time installation, good job!

First time I?ve needed to replace a broken window I had no idea how expensive it was or had become I shopped around and found True View True View stood out as as a reputable company with relatively reasonable prices Coupled with a motivated staff which ultimately did a good job within a better than expected time frame If, god forbid, another window replacement became necessary, True View would be the service I?d turn to or recommend to friends and family

Great company to work with and reasonable prices

Special thanks to Kristin for handling both quotes and her quick response and willingness to assist in moving the quotes faster
My experience with True View has been very good as they dispatched a tech the same day to assess the damage to the window and put in temp glass as well as measure for the quotesTrue View is truly customer oriented

The guys at True View were very good Once the color of Low E glass my was determined, everything went smoothly I am very satisfied with the end result

Highly recomended!

I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT THIS COMPANY,THEY DID AGREAT JOB