True &

I ordered two items from this company and returned bothI was only credited for one item and I am still owed a credit of $I feel ripped off! [redacted]

I ordered a product from this company in mid April that gave me a ship date of early MayThat date has passedIt has been weeks from my order and I cannot get supportI have attempted to contact the company multiple times- their phone number has a pre-recorded message telling you to email them and hangs up on youI have emailed them times, used their support form three times, and attempted to contact them via their social media accounts on [redacted] The social media accounts have many messages from others that are having the same issues

I ordered several items from this companyOne of the items, the True Body Scoop Neck bra, came apart at the side (the adhesive failed) after only one wash(The other bras of this type I ordered did not fail after multiple washings.) I submitted a compaint and asked for a replacement under their six-month warrantyAfter four attempts to contact them, I have received no responseThe latest was yesterday morning, ticket # [redacted] , but not response has been receivedThis is terrible customer service and makes me concerned they intend to void the warranty

I placed an order online for a couple items as a first time customerI chose [redacted] as my payment methodThen was directed to [redacted] and redirected back to trueandco.com siteOn the order page I noticed my current address was not pulled from [redacted] s siteI opened another tab and logged into my [redacted] to update my address on [redacted] s site and saveI then returned back to the purchasing site and started my order over again and was again directed to [redacted] site and the correct address info was pulled from [redacted] s site onto the order pageI clicked submitOnce the order was submitted I saw the order was being sent to old address although it was successfully updated on [redacted] s site and the correct address was there before order was confirmedThere was a system error/ glitchI immediately call true and co customer support to hear from the operator that they have no customer support and then email hoping to get the correct address updated to the order before it is processedI read ev

I placed my order on May I have emailed three times for a status update, with no responseSince it has been days since my order was originally placed, I tried calling their customer service line during business hours to cancel my order, only to be greeted with a voice recording directing me to contact their support email addressI would like True&Co to cancel and refund my order # [redacted] Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance in this matter.Sincerely, [redacted] ***

Hi, we're so sorry for the disappointing experience! This order has been fully refunded at this time Let us know if we can assist with anything else

Good afternoon, We have contacted Teri and she has been fully refunded for this issue Thanks, [redacted] Customer Service Supervisor

I ordered two dog hats in May totaling $39.98 on line (Facebook) never received from Runsky. Any reports on this company?? I have not had any response from this company!

It looks like this order was one of a handful affected by a major system update that took place at the same time, and never progressed past being placedI have cancelled this order, rest assured you have not been charged I'm terribly sorry for the confusion and inconvenience due to this bizarre mistake I have issued a $store credit to your True&Co account should you ever choose to give us another chanceThis store credit is available immediately, never expires, and is automatically applied to your next order (no code needed)

Our True Guarantee covers a full refund or replacement for any bra within months of delivery This order is over years old and therefore is no longer covered under our policy As a one-time courtesy we have processed a store credit refund for the value of the bra, $to your True&Cocustomer account

Hi, we're so sorry for the delayed response! It appears that your refund has been processed and you have been assisted by a member of our team Let us know if we can assist with anything else!

I returned the two bras I purchased from True and Coa month agoI received an email on 05/02/confirming receipt of the items I sent backThe email said that I would be refunded for the itemsI have not yet received paymentI have emailed them twice, but have not received a responseThey have a support line, but hours of operation are 10am-1pm PSTI have been unable to reach anyone there

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi, we're so sorry for the delayed response It does look like you've since been taken care of with this inquiry Let us know if we can assist further

I have had a very frustrating experience with this companyI ordered two garments after seeing an ad onlineI received over emails about my order, which indicated a glitch in the system and immediately put me on edgeI did receive my order, but one of the garments did not fitThe only way to return your order is to click on the return option associated with your order online; however, my order still says that it is being processed, despite already being fulfilledI cannot return my merchandise due to this issue with the website and have been unable to get a response from customer serviceI have used the "contact us" feature on the website, have written a direct email to their customer service, and have tried to call (i was put on hold and then asked to leave a message because operators were busy)I do not have any faith that my issue will be resolved and that I will get my money backI'm extremely frustrated and worried, based on this customer experience, that the company is a scamI hope they prove me wrong, but I am unsure that will happen at this point

Do Not Recommend this company!!
I purchased bras online for convenience, Over a $purchaseI checked tracking daily and it said in transitI sent a message to customer service when I noticed it appeared to be taking much longer than expected, after days of waiting, I finally get an email stating they received my return!!! I emailed explaining I had never received anything ! No explanation, except to wait days for refund!! Unbelievable!

I placed my order on May I have emailed three times for a status update, with no responseSince it has been days since my order was originally placed, I tried calling their customer service line during business hours to cancel my order, only to be greeted with a voice recording directing me to contact their support email addressI would like True&Co to cancel and refund my order #***Thank you

I ordered a product a couple months ago and when it arrived decided to return based on the fitTrue and Company received the return and sent confirmation that a replacement item was on the wayI never received the replacement item, and filed a complaint with both customer service at true and company and ***The next steps offered by true and Company customer service or to search the perimeter of my home and ask neighbors if the package could be foundAfter completing these steps, and responding back to the customer service email, I have not received any response from customer service and five daysMy desired outcome is that I receive a replacement item, or be refunded for this purchase

I ordered two dog hats in May totaling $on line (Facebook) never received from Runsky Any reports on this company?? I have not had any response from this company!