True &

My order was the wrong size, so I requested an exchange and mailed to returning items before even receiving the new size itemsTwo weeks later, their website showed that the returned items had been receivedThen another two weeks (weeks after returning the items) they send me an email saying they haven't received the order and charged me full price, again, for the original itemsSo mistakes happen, I get that, but when I tried contacting them it was just radio silence, nothingI reached out through phone, voicemail, email, *** *** no responseI'm wondering if this is a real business or not?

Absolutely the worst customer serviceNo way to contact directly -- you email & they email you back a day or laterI'm currently waiting for them to process a returnThey have had the returned items a month & have not returned my money

I placed an order online for a couple items as a first time customerI chose *** as my payment methodThen was directed to *** and redirected back to trueandco.com siteOn the order page I noticed my current address was not pulled from ***s siteI opened another tab and logged into my *** to update my address on ***s site and saveI then returned back to the purchasing site and started my order over again and was again directed to *** site and the correct address info was pulled from ***s site onto the order pageI clicked submitOnce the order was submitted I saw the order was being sent to old address although it was successfully updated on ***s site and the correct address was there before order was confirmedThere was a system error/ glitchI immediately call true and co customer support to hear from the operator that they have no customer support and then email hoping to get the correct address updated to the order before it is processedI read ev

I had a terrible experience with this businessI ordered a number of items on July 28th, 2017, and received a confirmation email telling me that the items would be shipped in 1-business daysWhen, on August 12, 2017, I still had not received my item, I checked the website and saw that it was still processingAfter a week of attempting to contact the business (emailing, leaving messages through their website, calling to receive only recorded messages during the limited hours when there is supposed to be someone available to address concerns and answer questions), I heard nothingFinally, I posted on their facebook page, with the outcome that they removed my pending order and marked it "returned" although it had never been processed in the first placeI understand that sometimes people and systems screw up orders, but their failure to communicate with me is a sign of extremely poor customer service and business practiceIf there was someone on hand to delete my order, there was someone on hand to reply to my messages

Hi, Your return was received more than days after delivery which is outside of our 30-day return period This causes the items to be non-refundable as noted in our Return Policy We have made an exception and processed a full refund for this order on May In the future,
please be sure to return all items within our 30-Day return period

I am extremely dissatisfied with the customer service of True&COI loved most of my order, returned one item, and one month later there is still no refund on my credit cardPlus there have been no responses to any of my three inquiries about my refundOrder Number: *** Order Placed On: April 12th, According to *** my return was received on May 18th, Today is June 19,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

True&Co sent me my initial order in the beginning of September and one of the bras came without cupsWhen I contacted their customer service (slow to respond) they told me that was an error and to send it back as that must have been from an old batch and they will send me a new one with cupsThis whole process basically took weeks and I just got the exchange this week and again it has no cupsI contacted their customer service once again to discuss the issue there has been no response and there is no way to contact them besides emailI am extremely disappointed with their service and I would not recommend them to others

The support email team has not responded to my email nor contacted me about my lost packageI paid for 3-business day shippingIt’s been Every time I got a different story from DHL or USPS I have emailed True and CoI am at a loss as to what I am to do

Extremely happy with my new bras
The second time I ordered paid extra for shipping
That was a waste of money as it did not come any quicker
The only negative commment too many emails

I placed and paid for my order on 3/and have not received my order as of today, 3/I have sent several messages of inquiry and no one knows where my order is, no tracking infoThis order isn’t even available in my account when I sign in at True&coI requested a refund and was told no, that my order was too far along in the process to cancel, though they can’t tell me where it is or when to expect it

I ordered two items from this company and returned bothI was only credited for one item and I am still owed a credit of $I feel ripped off!
*** ***

Hello,
We are in communication with the customer about a lost package.
A lost package investigation was opened with the carrier about days ago
We must allow up to days for the investigation to be completed
At that time, we will be able to move forward with a resolve
We will update
the complaint with a resolve provided to the customer at that time
Thank you,
*** ***
Customer Service Supervisor

I purchased a produce from True and Co., and returned the item because I did not like the fitI mailed the product back, using the proper packaging and labelingThe "return" form that the company states is on the site was, and still is, not available to me, so I emailed the company about the issue, requesting my money back even though I could not fill out the formAfter weeks, the company emailed back, stating it had an email server problem and was sorry for the delay, stating that, because my email was sent so long ago, it had closed my queryI emailed back again with the same information, requesting my money backI have yet to hear from the company, so now it has my money and my product, and I have no way to contact True and Coother than email because the company provides no other contact method on the website

I love all the bras that were picked for meThe online sizing is a great optionI love this company!

I ordered a t-back bra from True&Cn October 15, It cost $(before tax and shipping)After wearing it only approximately times (since it is a t-back bra only worn with a few shirts that I own), the metal closure in the front of the bra started turning the fabric green and my skin blackThe average lifespan of a bra is about wearsIt is unacceptable that a bra that cost almost $is turning my skin blackThis is an indicator of shoddy quality, not of a well-made bra worth $I have requested assistance from True&Cosupport, first seeking an exchange or refund, only to be told "the order is simply far too old for us to do anything at this point." I then proposed a compromise to adjust the price to what the bra is actually worth, and I estimated $The company's only response was "the order is from too long ago."

The customer service is absolutely terribleI placed an order for a bra and still hadn't received it after several weeksI checked the tracking information, and True&Co shipped it to the wrong addressI had the address corrected with USPS and was charged and additional fee because it showed up as a mail forwardI contacted True&Co multiple times about this and received no follow up responses except that they would not pay the fee if I decided to change the addressI've explained more than times that they shipped it to the address, but they keep closing my ticket and will not respond to me

On 6/13/I ordered items; customer order # ***When I received my order there were only itemsInvoice noted total ordered 3, total shipped There was no explanation as to why only items were shippedI called the customer support number and got a recordingI sent an email on 6/20/I got an automated response advising I would hear back in 2-3daysI called on 6/and left a vmsg, no call back

I submitted an order with True and Co on 3/23/for two (2) items totaling $They charged my card on 03/27/On 3/28/18, I reviewed my order status on their website and noticed it said shipped, but it did not provide a tracking numberI emailed support for a tracking order, and they didn't respond until the next dayThe support person's response in part was 'While I see that the order left our warehouse on the 26th of March, there have been no updates since then (and no tracking information)I will be reaching out to the warehouse today to see what may have happenedShould we be unable to locate it, we will gladly expedite a replacement to you (via FedEx 2day)Kindly confirm the best address to send it to should the need arise.' That is the only response I have received from supportI have emailed times since then (twice responding directly to the support persons email (3/29/and 03/30/18) and again today via their web form for support on their websiteI have asked

I purchased three bras from True Co several years ago and they are still going strong! I usually purchase Wacoal but decided to give this company a try and have been pleased with the results The bras I purchased have withstood hundreds of washings and many days of wear and tearTheir suggested sizing and style were perfect I have purchased new bras from True Coand expect the same quality product