True &

Good Morning,
We have been in communication with Jennifer and determined her package was lost in transit.
A full refund was issued on 4/3 along with a shipping credit for a future purchase.
Thank you,
[redacted].
Customer Service Supervisor.

Complaint: [redacted]I am rejecting this response because:
a refund should have been issued 3 weeks ago when they couldn’t tell me where my order was.
Sincerely,[redacted]

We're so sorry for the delay in responding to your inquiry.  We don't currently have this item in stock to send a replacement.  We have issued a full refund for the damaged item.  It may take 2-3 business days for your bank to process and appear on your statement.