TungstenFashions.com

Hi ***, Yes of course, we are here to also help you resolve this matter and will work with you. The rings do not show to arrive with the free shipping as indicated until Tuesday September 5th, 2016. Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
You told me that you were going to send me an email with a tracking number because you were sending me a new bracelet back on April and I still haven't received anything nor did I get an email or a tracking number and now you're telling me the same thing again If I get an email with a tracking number and If I receive a bracelet, that will be acceptableIf not, you can return my money.Regards,
*** ***

As per our terms and conditions, we give customers days from date the ring was delivered to get a refund. Mr *** purchased rings, have been refunded in full. Here are the transactions for the full refunds: *** *** Refund Transaction ID # *** Aug 9, $USD *** *** Refund Transaction ID # *** Sep 2, 2016 $USD *** *** Refund Transaction ID # *** June 13, #USD We are not able to give a refund for one customer who purchased a ring over a year ago and not to another. It is not fair to our other customers to bend the rule for some and not others. We have been in business for over years and never have had to close an account with our 20,plus customers. Mr *** is being beyond unreasonable. Thank you, ***CC Legal

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I was not informed that the ring was not in stock. This is the first time reading about "not in stock". Also I have not received a refund as stated.]
Regards,
*** ***

Hi ***, Thank you for the order and I am sorry about the issue you had with the exchange. We received a chargeback from *** *** with this order and that was why the replacement was never sentIf we are mistaken, please let us know I know there was a delay due to the
new size being out of stock, but everything is now in stock and will ship the same day. If you could let us know if this was a mistake on our part, we would be more than happy to send the bracelet out to you right away. Our apologizes if we made an error. We hope to hear from you to resolve this matter right away. Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Not to confuse the issue, and if Tungsten Fashions credits me the $for the ring they failed to provide for me that is the end of this dispute, however they make some claims that are not trueTungsten Fashions did not ship the rings until June 20th 2016, and I did not receive them until June 22nd The order date of June 5th was for an order I canceledActually different timesOn June 7th, June 13th, and finally on June 19thThe reason I canceled the order times was I got different responses from Tungsten FashionsTungsten fashions failed to refund charges for the canceled orderI have documentation for this if Tungsten fashions cares to dispute my claimIt was June 19th that I ordered the rings, and June 20th when the order went outMost vendors charge when the orders go outIt was because Tungsten Fashions charged before shipping, and then failed to refund my account when I canceled the order that I had to turn to my bank’s card holder services to get the money refundedNow they act like it was my fault they failed to return charges they made for rings that I don’t haveI know I was extra trouble for canceling my order, but charging an account before shipping is a bad policy, and most vendors don’t do itTo say that I waited over a year to bring this up is also not trueThe ring was very tight so I didn’t wear it much and then I misplaced itLater when I found it, I had an electronic caliper, and that is when I could tell it was the wrong size and widthI returned the ring to Tungsten fashions on April 21st So, their claim of 12+ months before they knew about this is just not trueThis is just to set the record straight
Regards,
*** ***

The customer should recheck that tracking as it does show scanned into the postal service system.  As stated in our last correspondence, it will arrive next week.Thank you,[redacted]

[redacted] wanted the outside and inside of the ring engraved for one price.  Due to the engraving machine being not able to engrave the outside of the ring, there was a delay, we are sorry about that.  The ring was then shipped - tracking number [redacted] - it will arrive this...

week.Thank you,[redacted]Tungsten Fashions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I don't understand what you're asking. The reason we are here in the first place is because I didn't get a 9"  bracelet as i originally asked. I still don't have a 9" and you're asking me if I want you to send me a 9". Yes. I want a 9". I've been saying that for almost a year now. I need a 9 ".]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 my complaint id is [redacted]. the last time I was on the company had me confused with another customer and I informed them of that. since then I been hospitalized with illness and was unable to continue to follow up but the item still hasn't come and I haven't been reimbursed any money
Regards,
[redacted]

I am so sorry about this mistake.  We have sent you a new bracelet as requested in a larger size.  We will email you the tracking number this afternoon.  If you need anything at all, please let us know. Thank you and sorry again about this. Have a great day,[redacted]Tungsten Fashions

We explained that there was going to be a delay in this ring, due to it being sold out.  The customer was refunded in full.Thank you,[redacted]

Hi [redacted],Refunds take 10-15 days to arrive.  We would also like to offer you a $50.00 Gift Card in hope you come back to us and prove to you that this is not typical. Thank you,[redacted]

Hi [redacted],We show a full refund on 9/3/16 for $44.95, the price you paid for the ring.  Please let us know if you have any questions or concerns about this. Thank you so much and sorry for the hassle you had with this special order that were not able to fulfill for you. We show to have these rings in stock and can email you when they are here to ship out right away to you. Thank you,[redacted]

Mr [redacted], we show a full refund in the amount of $44.99 on September 13th, 2016.  Ref Number:  [redacted]
Please let us know if you have any questions or concerns. Thank you,[redacted]Tungsten Fashions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[I have looked over my checking, saving, and credit card account.  I have monitored my mail and have not received any payment from this company.  I have no reference, no paper work that it was sent.  Only what the Revdex.com has stated by them.  This has been going on far to long.  This is the only company I have had problem with online.  Show me that the money was deposited into my account or that I cashed the check you sent.  Revdex.com is there any other avenue I can look into about getting my money from this company.   ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business, and while I have determined that the response does resolve my issues in reference to complaint # [redacted], I ask that my case not be closed until I have received the rings I ordered, and have determined that they are the sizes I requested. I want to thank you, TungstenFashions.com, for responding so quickly to my claim, and for supplying the [redacted] tracking number. It has been 1 week since I received your response, however, I have not yet received my order. I have checked the shipping status on [redacted]'s tracker and the same message continues to appear: "A shipping label has been prepared for your item at 10:28 am on August 25, 2016 in [redacted], MA [redacted]. This does not indicate receipt by the [redacted] or the actual mailing date." Can you please check the status of the order and let me know where we stand. Thank you.AA shipping label has been prepared for your item at 10:28 am on August 25, 2016 in [redacted], MA [redacted]. This does not indicate receipt by the [redacted] or the actual mailing date. shipping label has been prepared for your item at 10:28 am on August 25, 2016 in [redacted], MA [redacted]. This does not indicate receipt by the [redacted] or the actual mailing date. 
Regards,
[redacted]

Hi [redacted],Since we did not hear from you, we thought this was resolved - our mistake.  We will ship you another bracelet today and also would like to offer you a $50.00 Gift Card for your trouble with this. We will email you the tracking number today.  We are here if you need anything at all. Thank you,[redacted]

Please let us know if you would like us to send you another bracelet with more links or if you would like us to send you a send the bracelet back. The problem before was that we were out of stock, now we have all sizes in stock for you, it was an honest mistake that we shipped you a size 7.5 instead of the 9. Thank You

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
My bank was able to get the refunds that Tungsten Fashions failed to follow through on, so these refunds are a non-issue unless Tungsten Fashions does not have the ring they advertised, and therefore cannot provide me with the ring I ordered.As far as me being unreasonable, all I want is for Tungsten Fashions, is to provide me with the ring I ordered. The ring you advertise, and in the size that I ordered (Cicero 9 mm wide in a size 17). You have a life time guarantee, but apparently it doesn’t cover Tungsten Fashions’ screw ups. You, Tungsten Fashions sent me a different ring in a wrong size (an 8 mm wide ring in a size 16). Once I got an electronic caliper and measured the ring I found out why it fit so tight, and that it was not 9 mm wide. Tungsten Fashions seemed fine about replacing the ring when I returned it on April 21st 2017. But then Tungsten Fashions sent me an even smaller size 12 ring. When I confronted [redacted] at Tungsten Fashions about the ring, I was basically lied to. On June 13th Ryan from billing at Tungsten Fashions contacted my email and told me the Cicero 9 mm rings in size 17 were in. On June 19th I received a size 12 ring from Tungsten Fashions. On June 19th [redacted] from Tungsten Fashions told me the size 17’s wouldn’t be coming in until next month, so he said he sent back the ring I had originally sent back to Tungsten Fashions, but that is not true, I would have known immediately a size 12 was not a size 17, and I would have returned it immediately. It wasn’t until I got my electronic caliper that I was able to find out the size of the ring, and why it fit so tight. This is how our exchange ended on June 19th:[ I had ordered a size 17 in an 9mm width, knowingly sending me a size 12 makes no sense to me.. [redacted]: You are welcome.  We will email or call you when they arrive. [redacted]: Can I help you with anything else? don: No. I will have to see what else I can do about this. ]This is exact quote, and Tungsten Fashions is accusing me of being unreasonable. It appears to me they knowingly sent me a ring that is far too small, and then [redacted] tells me “You are welcome”, and now Tungsten Fashions accuses me of being unreasonable for wanting to have the ring Tungsten Fashions advertises in the size that I ordered. Why did Tungsten Fashions even have me return the ring if they had no intention of replacing it with the ring I ordered? The only reasonable explanation I can come up with is they don’t have the ring, but they don’t want to give me a refund either. They just want me to keep waiting for them to contact me when the rings come in. At his point I have already waited 2 months. This all seems simple to me. Just send me the ring I ordered, or a refund if you don’t have the ring Tungsten Fashions advertises. How unreasonable is that?In my opinion this is not a good way to treat one’s customers. There are plenty of other places where people can buy rings. This is all documented if Tungsten Rings wants to deny it. If they had sent me the correct ring to start with, none of this would be happening. Tungsten Fashions appears to be trying to avoid responsibility for their own failures in this transaction, and they are trying to make me out to be an unreasonable person. I think it is called projection. I think the reason for closing my account was to keep me from getting evidence to support my complaint, but I will have to use what I have, and hope it will suffice. 
Regards,
[redacted]