T.VService

I sent Menards a letter (copy of the complaint) including photos of the injuries suffered to my child along with photos of the failure of the cabinet doorsI included ALL of the information (the name/sku of the medicine cabinet), date of purchase, place of purchase and stated that I did NOT have the receipt (January 29th, I received a letter from them LAST WEEK asking me to send them a copy of my receipt (didn't I send them a letter stating that I DO NOT have the receipt?!) along with the name/sku of the medicine cabinet, date of purchase, place of purchaseI STATED all of the requested information when I submitted the letter/complaint to them already! Menards has a copy of the complaintCopies of the photos of the injuries caused by the product that was sold by their store - and they have the audacity to say that they sent me a letter that I did not comply with? I complied BEFORE they even 'replied' to my letter! Menards needs to READ their mail! I have sent in ALL of the information that they requested (sans the receipt) but I supplied the DATE of purchase!The reply that Menards had is just a stalling tacticThey are trying to ignore their responsibility! [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The local store manager and head of the cabinets department have all of this informationThe person that sent this letter can reach out to them for all the information that they need to see what issues I have hadI named them in my complaintI should not have to waste anymore time gathering information they already have.Thank you[redacted]

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] did not receive a rebate receipt for the car mats she purchased.Please ask her to send a readable copy of his cash register receipt to my attention at theaddress listed belowWe will then be able to checkout her situation to make sure shereceives any rebate she is due.We value Ms [redacted] 's business and appreciate her cooperation in this matter

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] is unhappy with the proposed resolution of her claimBecausethere was a visible defect in the carpet, labor is not covered under the warrantyAs agoodwill gesture, we offered a Sin- store credit to hclp defray their labor charges.Keeping in mind the stated allowable return dale on the original cash register reccipt, Ms[redacted] may return the carpet for a fu ll retail value refund to her credit card ending in 0244,if the return is done before the date stated on her receiptSince the labor allowance was agoodwill gesture, that portion of the offer will not be altered.We value Ms [redacted] 's business and appreciate her understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have read menards responce to this matterWhen I ordered the garage the store told me it would be a one truck deliveryI paid for the one truck delivery and had a set up a delivery date (i can not set up a delivery date without it being paid for) In no way did the store tell me that it was a truck deliveryIf I would have known it was a truck delivery I would have taken my business to a closer location to my houseThe fact of the matter is the store called me on the delivery date stateing I would have to pay additional delivery cost because they could not fit the material on one truckI told the store manager at this time that I am not consenting to an additional charge because I already paid for the delivery the store had all of the measurement to the garage I purchased and should absolutely know how to quote out a billThey also had all of the special order parts in store for about a monthI did not give consent nor sign anything for them to charge an account an additional timeI told the store manager I wanted to speak to someone about this issue before anything happenedHe gave me a corporate number with no responce from anyoneI Have my phone records where I called the corporate office numerous times on the delivery date trying to get a responseI also did not sign any paper work for a second deliveryI also absolutely did not tell them to go ahead an run a credit card nor did I sign for itI also have all of my paper work for the contract stating the amount of the garage and the delivery costI am not satisfied with menards reaponce because I also sent them numerous emails in the beginning stating I needed to speak to someone about this situation on the day of delivery (without responces) I would like them to resolve this issue for there mistakes and non contented charges

I am sorry that Mr [redacted] is unhappy with the paint he purchasedWe have a very liberalreturn policy and, with his receipt, any unsatisfactory paint could have been returnedPleaseask Mr [redacted] to send a readable copy of the receipt for the third quart of paint, and thecolor coding labels from all three quarts of paint, to my attention at the address shown below,so we can investigate further.Regarding the % rebate, the cash register receipt prints a separate "rebate receipt ," so theoriginal can be retained for the consumer's records.We value Mr [redacted] ' business and appreciate his cooperation in this matter

Thank you for giving us the opportunity to respond to Ms [redacted] ·s ongoing concerns.I am sorry that Ms [redacted] was unhappy with our responseIf Ms [redacted] did not receive acopy other delivery agreementshe needs to contact the delivery coordinator at the storewhere she made her purchase to obtain contact information for Mr [redacted] and hisInsurance carrierAs stated in my previous letter, her concerns need to be addressed withthem.We value Ms [redacted] ·s business and appreciate her understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below re: [redacted] ( [redacted] ***) case # [redacted] In respose to Menards we reject the companys response.I [redacted] installed this counter top correctlyWhen we first contacted Menards on The counter top and told Menards that the last section would not line upMenards called Midwest manufacturing and told them that the last countertop section would not line up and the last section was a different thickness and asked them to send us anoter section they told us the countertop was made out of the same piece and they match the countertop up before it leaves there plantJerremy from Menards came to look at the countertop he could not line it upthen in anoter letter from Midwest Manufacturing told us that the countertop was made out of seprate piecesthe last section is a different thickness and it will not line up the top is even the front top edge is even the bull nose will not line up I [redacted] ( [redacted] )whant five hundred dollars off and we will try and fix the countertop our selves or Midwest Manufacturing can replace the whole countertop [redacted] payed 2,for this countertop we need some kind of settlement.Midwest Manufacturing if a part of Menards why wont Menard stand behind there own Maufactur of a bad prduct Translate Desired Resolution / Outcome Desired Resolution: Repair select Desired Outcome: [redacted] would like five hundred dollars off and we will try to fix the countertop our selves and not hold Menards responsible how it turns out or they can replace the countertop with another Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Jean [redacted] Menards continues to ignore the portion of my complaint that the store credit was issued because of MISINFORMATION given to me by a MENARDS EMPLOYEE regarding a time limit on when to collect cash for a check.I am NOT satisfied with the response Menards continues to offer; most businesses offer alternative resolutions when their own employees contribute to a misunderstanding about policy.I am no longer going to ask Menards to offer cash back to me as I have sold the store credit to a 3rd party and will not have reason to enter the store in the future I regret that Menards is so inflexible, and hope this little adventure serves as a cautionary tale for future customers

Thank you for giving us the opportunity to respond to Mr***·s concems.I am sorry that Mr [redacted] is unhappy with the purchase of his bedIn order to furtherinvestigate his claim, please ask him to send readable copies of his receipt(s) and specialorder contracts to my attention at the address listed below.We value Mr***·s business and appreciate his cooperation in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In regards to the policy being prominently displayed in store or online -- the statement is falseThe policy is displayed, but again, only at the customer service desk rather than on the actual receipt -- where it should be displayedIn regards to online display, I'm not concerned about online since I did not shop online in this instanceI'm very disappointed in Menards, Inc and how they handled me as a clientAdditionally, another concern I had at the time was the fact that they had an 11% rebate sale going onI have been tracking the rebate that was sent in for my large purchase and it's yet to be processed, yet the small rebate that was sent in weeks later is already processing and getting ready to be sent outAnother business practice from this company that has really lost trust from the publicAccording to the other complaints I see on the Revdex.com [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry if Ms [redacted] did not receive rebates for which she appliedUnfortunately, we do not have enough information to research her requestPlease ask Ms [redacted] to send readable copies of her receipts to my attention at the address shown belowWe will then be better able to address her concerns.We value Ms [redacted] 's business and appreciate her cooperation in this matter.Sincerely [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please review my last response to the business, what I want is a written letter that states "sending the tiller to the service station is a step towards getting the refund, not to get it repaired"I do not want this matter to be labeled as closed until I have received such letter, because I have found it extremely difficult to get any response without the help of Revdex.comI am amendable to taking the tiller to the service station once I have the letter that I requestedThis way, I won't be stuck with service station attempting to pass off a repair instead of a refundTo reiterate, the tiller does not work as advertised, it seems to be a design issue as much as a quality issueAfter attempting to use this tiller grand total of three times, I've since purchased a different tiller, which has served my purposes perfectly, so once I have the letter, I will happily send the tiller to receive diagnostics.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Again, which has become habitual with Menard'sThey have failed to apologize and compensate me for the fact that their employee tried to take and damage my cell phone, he was abusive and the manager was also very rude and confrontationalDenial of their employees actions is not a resolutionThey have video cameras present in their stores, and I requested from the very beginning that these video's be obtained for a full investigationThese video tapes would clearly verify my complaint in its entiretyMenards wanted to make it all about the pricingThe pricing is what initiated the abuse, however disputing a price, should never ever result in a Menards employee becoming abusive, threatening, and hostile towards a customerNow they are using the excuse that my file is closedHow convenient for them to elude responsibilityI never asked for a detailing of employee disciplinary results, and not sure why they even brought that matter upHowever, I do not believe that there was any form of action taken against the employee or manager, because in earlier correspondence they stated that they had completed an investigation and that my allegations were unfounded; which would not result in any form of disciplinary actionIf there would have been a complete and thorough investigation and the video's would have been viewed we would not be continuing on today with this conversationThe video's would fully and completely verify the abuse, attempted assault and total disregard for a customerMenards should fully assess how they treat customersThey owe me an adequate compensation, and an apology for this happeningI do regret not contacting law enforcement immediately, and having this employee arrestedIm still within a time frame to have this employee arrested, and I will be talking to local law enforcement in regards to this matter as wellNo one and I mean no one should be allowed to treat another person the way I was treatedMenards is not going to bully me, and disrespect me to save their own face Regards, Lisa [redacted]

Thank you for giving us the opportunity to respond to Mr [redacted] "s concerns.I am sorry if Mr [redacted] did not receive the rebate amount he expectedPlease ask him tosend readable copies of his receipts and any documentation he may have to Slipp0lhisrequest for the rebate in the amount of S to my attention at the address li sted below.We value r [redacted] "s business and appreciate his understanding in this mailer.Sincerely, [redacted]

Thank you for giving us the opportunity to respond to ***'s concerns.Guest Services DepartmentI am sorry That [redacted] was unhappy with the pricing at our Cottage Grove location.Unfortunately, there is not enough information provided to address ***'s concernsPleaseask [redacted] send a readable copy of the cash register receipt my attention at the addresslisted below, so we can further investigate.We value ***'s business and appreciate his cooperation in this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I find their refund policy poorly documented and unfair in this instance They never delivered the product and never told me they were unable to delivery the product After many emails, they did mail me a refund check that arrived today so they have finally refunded me my money but it took way too much time and effort on my part I will certainly use a more customer friendly store in the future Regards, Greg [redacted]

Thank you for giving us the opportunity to respond to Mr [redacted] s concerns.I am sorry that Mr [redacted] is unhappy with a merchandise credit check for his refund.Our return policy states that when allowable merchandise is returned within days with thereceipt, a refund wi ll be issued based on the original form of paymentWhen gift cards and acheck or cash are lIscd as payment, allowable returns will be issued to the gift card, up to theoriginal amount of tile gift cards usedThe remaining amount will be refunded in cashIfthe gift cards arc not refundable or if they arc not available at the lime or the return, amerchandise credit check will be issued for that amountAs merchandise credit checkscannot be redeemed for cash, we cannot offer Mr [redacted] a cash refund for the amount ofthe gift cards.We value Mr [redacted] business and appreciate his understanding in this matter.Sincerely,

Thank you for giving us the opportunity to respond to Mr**'s concernsam sorry that Mr [redacted] experienced a problem with hi s shingles orderPlease be advised thathe has contacted us directly and we responded to him on 12/29/15, also contacting the rebateclearinghouse asking them to honor his rebate request.I trust Mr**'s complaint will be resolved shortly

I am sorry that Mr [redacted] is unhappy with our price adjustment policyI apologize if Mr[redacted] was unaware of the policy; however, it is prominently posted at the store and on ourwebsiteSince price adjustments are a goodwill gesture, all price adjustments are given asan in-store merchandise credit check and cannot be refunded to the card used when makingthe purchaseThere is nothing further we can offer.We value Mr [redacted] "s business and appreciate his understanding in this matter.Sincerely,