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Thank you for giving us the opportunity to rcspond to Mr***' concerns.I am sorry that Mr [redacted] was unhappy with the handling fee charged on a special order.Please understand, this is a "per unit" packaging fee, which would cover up to the numbershipped on a pallet from the manufacturerThis fee is to ensure that the product is notdamaged during shipment.The printed advertising very clearly states that the panels may need to special ordered if theyare not carried in stockWe believe the advertising is very clear and not deceptive in anyway.We value Mr***' business and appreciate his understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] was unhappy with the framing material for the shed hepurchasedAccording to Mr [redacted] complaint, the contractor notified him beforeconstruction began that he did not feel some of the framing material was acceptableAnylnacceptable material should not have been in stalled, but rather returned !to be exchanged orthe delivery refusedWe cannot offer compensation for materials Mr [redacted] chose tokeep.We value Mr [redacted] 's business and appreciate his understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11773942, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Richard [redacted] The last date of 9/10/is their last date not the date I mailed the rebate request form I mailed it well before that You are getting double talk

I am sorry that Mr [redacted] was unhap py with our responseAs stated in my letter dated7/22/ 15, I need a readable copy of his cash register receipt, so I Can investigate his concerns.Without this information, I am unable to assist him in any way.I have, therefore, closed Mr [redacted] 's file at this time

I am sorry if Mr [redacted] was unhappy with our previous responsePlease refer to my letterdated 7/ We have thoroughly reviewed his claim and can find nothing that wouldchange our response of that stated previously

I am sorry that Ms [redacted] is unhappy with the refrigerator she purchasedIt is my understanding that the unit is currently covered under the extended warrantyAMT/Warrantech controls the day to day operations of the extended warranty and Ms [redacted] 's claim needs to be processed through them to contact Ms [redacted] immediately regarding the disposition of her claim

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry but Mr [redacted] 's complaint docs not contain enough information for me toinvestigateI am uncertain why he is seeking a copy of the receipt at this timeAlso, Iwould need to know the store location where the purchase was made, the name on the orderand the specific product purchasedIr Mr [redacted] provides the above information, I willattempt to locate the order record for him.We value Mr [redacted] 's business and appreciate his understanding in this matter

To whom it may concern: menards did expedite shipping and the door arrived in time for pick up No refund is required.However, the customer service communication was terrible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]They did nothing to address my complaint Regards, [redacted]

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry if Ms [redacted] 's mother experienced a problem with the freezer she purchasedUnfortunately, we do not have enough information to address her concernsPlease ask Ms [redacted] to send readable copies of her mother's cash register receipt and any other supporting documentation to my attention at the address listed belowWe will then be betterWe value Ms [redacted] 's business and appreciate her cooperation in this matter

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that the composite sleeves Ms [redacted] purchased did not Iii on her treated 4"x4"treated postsI have contacted our supplier and according to their instruction booklet,available at the store, trimming or shimming of "x4" posts may be necessary beforeattaching to the deck structure (sec attached)While I am sorry Ms [redacted] may have had aproblem, we cannot compensate for frustration experienced due to failure to followinstructions.We value Ms [redacted] 's business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry if Mr [redacted] experienced a problem with treated lumberWe are a yourself, self-service store offering the lowest possible prices to our valued guestsWood, being a natural product, sometimes does things we do not want it to do, such as warp, split, shrink, etcMr [redacted] is certainly welcome to exchange the pieces of wood he feels are clearly defective, keeping in mind the natural characteristics of woodHowever, labor would not be covered, since we have no control over these characteristicsWe value Mr [redacted] 's business and appreciate [redacted]

The rebates I have inquired about do not pertain to my last addressThese are all new rebates earned at my current addressI have in fact emailed pictures of over receipts to the rebates international email and thier response was they are not in the systemIf menards would like to contact me directly and discuss the matter I'm willing to help them address the issueRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Neil [redacted]

Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms [redacted] experienced a problem with one of the light fixtures she purchasedPlease understand that the warranty is held and administered by [redacted] and they are responsible for resolving warranty issuesWe are, and always have been, willing to accept the return of the fixture for replacement or an appropriate refundWe are forwarding your correspondence to [redacted] for their review and appropriate action.We value Ms***'s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] has not received his rebateHowever, rebate #had a finalmailing dale of 6/20/ aner which six to eight weeks need to be allowed for processingIfMr [redacted] has not received his rebate by 8/ 15/ 15, please ask him to send readable copies ofhis receipts to my attention at the address listed below, so we can investigate further.We value Mr [redacted] 's business and appreciate his cooperation in this matter

I am sorry that Mr [redacted] experienced a problem with a deliveryUnfortunately, there is not enough information included with his complaint to research his allegationIn order to investigate further, please ask Mr [redacted] to send readable copies of his invoices and cash register receipts to my attention at the address listed belowwe will then be better able to address his concerns

Re: [redacted] Case # [redacted] Dear [redacted] Guest Services Department [redacted] - ManagerThank you for giving us the opportunity to respond to [redacted] 's concerns.I am sorry that [redacted] was unhappy with the gazebo he purchasedAccording to theinformation included with his complaint, he purchased SKU #290-He stated that theweb site did not list any measurements other than 10' x 12'The on-line description clearlystates that the roof dimensions are 144" x 120" ( ' x 10') and the base dimensions are listed131" x 106" (see attached)While we are so rry that [redacted] did not thoroughlyresearch his purchase, the information was readily available to himTherefore, we are notable to issue the refund as he requestedHowever, we will accept the return with thestandard restocking fee.We value [redacted] 's busi ness and appreciate his understanding in this matter.Sincerely, [redacted]