T.VService

Thank you for giving us the opportunity to respond to Mr [redacted] 's ongoing concerns.I am sorry that Mr [redacted] is unhappyAfter requesting email records from our on-line sales department and Rebates International, I was able to locate Mr [redacted] 's insulation purchaseWe are sending him a credit in the amount of $as the 11% rebate on his purchase We apologize for the delay in processing the rebate; however, as stated previously, I did not have the necessary information to process his rebateI trust this will resolve Mr [redacted] 's complaint

Dear Mr [redacted] :Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] was unhappy with the delivery of her gazeboAs Ms [redacted] is aware, the delivery service is an independent companyThe contact information for the delivery service is on Ms [redacted] 's delivery agreementAny dissatisfaction concerning the delivery should be addressed to them.We value Ms [redacted] 's business and appreciate her understanding in this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and we are not pursuing anything more at this timeMy mother is dying and I have more important things to think about than Menards ripping off it's customersI hope the next customer to buy a freezer from you will think twice and go somewhere else Regards, Lorraine [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Marcia ***The response that you gave is not what the issue isAs I have repeated myself several timesThe problem is I hired a electrician to install the fixtures (4) and will have to hire again to replace the one that is not working.(To take it down and rehang a new one) This should not be at my expenseIt may be possible to fix the one light that isn't operable without taking it down which would be the easiest way to go for both parties

Thank you for giving us the opportunity to respond to Ms***'s concerns.I am so rry that Ms [redacted] was unhappy with the pricing on the vinyl she purchasedWithout acopy of Ms***' s cash register receipt, I can only speculate that the noaring was on sale at$ and was not on sale during the 11% rebateIf Ms [redacted] would like us to investigatefurther, she will need to send readable copies of her cash register receipt and invoice to myattention at the address listed below,We value Ms***'s business and appreciate her cooperation in this matter

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that the lights 4s [redacted] ordered were not availableIt is my understanding thatthe portion of The purchase That did not ship was refunded on 12/09/15.I trust this will resolve Ms***'s complaint.Sincerely,

Thank you for giving us the opportunity to respond to Mr***'s concerns.Guest Services Department [redacted] - Manageram sorry that Mr [redacted] fee ls that the ad misrepresented the Amp load centerIt is myunderstanding that the Amp load center included five breakers (as pictured) while theAmp did notWe certainly do not want Mr [redacted] to be unhappy, nor was there any intentto misrepresent the offerTherefore, we would like to offer ro·M [redacted] a Scredit to beused toward the purchase o r breakersPlease ask him to send us a readable copy of hisreceipt for the Square D-QO Amp load center, along with his mailing address and wewill send him tbe Scredit.We value Mr***'s business and appreciate his cooperation in this mailer.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, I have gone through the insurance company, have spoken to two different agents-again both very rude- denying my claimMy problem is that I have had two separate managers at this store telling me that yes-the insurance does cover paint claims, and have in the pastSomeone is lying to me, and I would like to get this resolvedBut please, do not ask me anymore to go through the insurance as I will not be spoken to once more in the manner they have spoken to meThe first adjuster hung up on me, and both have told me I have no video evidence of a mistake being made, that all employees are required to mallet the paint cans closedHowever I went to get the paint replaced and watched them mix it and the supervisor did not mallet the can, with the manager standing right behind himIt's been quite a hassle to be told by the store to file a claim, give them my information, etcI was told by the store that it was covered and would be taken care of, so what is the point of having me do all of that for nothingI work in retail as well, but I recognize that this is not how a customer should ever be treated, and if this is not resolved I will not be spending any more of my hard earned money with your company, and will make sure anyone and everyone I know will do the same because of this horrible customer service Ashley [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mefinally I got someone attention and they sent me a check for the whole amount and I am grateful for your help, [redacted]

Thank you for giving us the opportunity to respond to Mr***"s concerns.I am sorry that Mr [redacted] did not receive the rebate he requestedPlease ask him sendreadable copies of his receipts to my attention at the address listed below, so we caninvestigate further.We value Mr***"s business and appreciate his cooperation in this matter.Sincerely,C~~~~

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I just would like the corporate office to personally contact us because of the poor customer service in the store The store tried to get a manager to help with the exchange and they refused to come to the front We waited over an hour to speak to different people just to do the exchange on a toilet that was cheaper at every other store than menards [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Cara ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business did not address the complaints at hand, nor did they provide an acceptable resolution (for me to accept a merchandise return slip) My complaint is that the business failed to honor the written warranty printed on the rake (refused to provide an alternate, similar item after I made trips to the store and was assured by [redacted] that a replacement would be found) The return policy referenced in the letter is irrelevant - my return was a warranty return for exchange under the printed warranty, not a regular return subject to the return requirements The identical product was unavailable (despite their computer system saying that it was), and they refused to exchange for a similar item, as specified in the written warranty.They also failed to address the issue of theft by conversion on the part of returns associate, [redacted] , who discarded half of the rake between my visits without my consent (which prevented me from obtaining an identical item at another Menards and forced me to accept an alternative that I didn't want - a merchandise refund check) As a matter of fact, it should be noted that Menards, Incdoes not provide any means for a customer to retrieve receipts for purchases made on Menards gift cards (which is the likely reason I could not find the receipt among the thousands of dollars worth of receipts from this merchant in the past year).I am asking for a CASH refund of the purchase price (not a merchandise check) to compensate me for x mile round-trip wasted trips to the store, due to incorrect information provided, for failure to honor their written warranty, and as a meager customer service gesture of the atrocious customer service provided by the store associate ( [redacted] ) and the store director Quite frankly, I am surprised that Menards even bothered to respond, as they clearly didn't read or address the intent of my complaint My conclusion is that the store director was correct - there is nobody at Menards corporate that will want to hear from me or do anything to help (and it appears as though store directors are authorized to act contrary to the written terms of warranty on their products and provide atrocious customer service with impunity from their corporate office) Mena5rds is a HORRIBLE company and I am sincerely sorry that I spent as much money as I have in the past decades with them It's Home Depot for me from now on, and I will tell every living soul that I encounter what a rotten, dishonest, unaccountable organization Menards is and encourage them to also shop elsewhere...Regards, [redacted]

Thank you for giving us the opportunity to respond to Ms***'s concerns.I am so rry that Ms [redacted] was unhappy with her experience at our Germantown location.According to our records, we requested an email address for notification purposes and nonewas givenTherefore, Ms [redacted] was not notified when her bathroom tiles came in.However, she could have tracked her order on-line, or called to verify her order status.While we are very sorry if the vendor sent the incorrect screws for the steel roofing, itappears as though the store reordered them for immediate shippingWt:, sincerely apologizefor any inconvenience.We value Ms***'s business and appreciate her understanding in this matter.Sincerely,

I am sorry that Mr [redacted] experienced a problem with the faucet he purchasedWe have thoroughly reviewed his file and have sent the $credit he requested

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am sorry if Mr [redacted] has not received a copy of the resolution otfer by MidwestManufacturingThe offer was scntto [redacted] ***IfMr [redacted] has not received a copy of their offer, we wouldrespectfullysuggest that hecontact Ms***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The add ran from 7-5-to 7-18-2015, on page steel panels, smaller print reads a lin.ft A ten foot piece should be ( 10x1.95=)They have it at Does not sound like much, but on my small roof it's about bucksMultiply that by the volume they do with this product ( well you do the math ).You check the difference between lineal ,linear and square footage and you will see what I am seeing.I don't believe I am being anal about this as some might think, it's just wrong that they and others are getting away with this type of wording.Again, check the difference between lineal , linear and square footage ( Google explains it quite well )Thanks for listening and contact me if needed***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did not receive a copy of a delivery contract from Mr [redacted] He knocked on my door the morning he delivered and left without contacting me and letting me know he was finishedI do not and did not know the name of the delivery company or where they are located [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I will send the requested information to Arlene Krueger at Menards but this was what I originally repeatedly tried to do but Menards refused to do before filing this complaintBy asking me to submit information they previously refused to accept it appears they are trying to confuse the Revdex.com in regards to how they treat their customer complaints.I still expect to be compensated for time lost due to writing letters, emailing and filing complaintsAs of this date Menards has not offered to compensate me for anythingThey have only offered to investigate which they maintained previously they did ( They can check their own files for the numerous emails I sent their company, Rebates International.) and concluded that I was entitled to nothingIt appears to be a stalling action on their part Regards, S [redacted] / [redacted] Style Definitions */

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry if Mr [redacted] was unhappy with the cabinet ordering processIt is my understanding that Mr [redacted] had the option of ordering the cabinets for pick up at the [redacted] storeHowever, he chose to drive to [redacted] to pick them up, where not all the cabinets were availableApparently Mr [redacted] chose to receive a refund rather than wait for the cabinets to be delivered to [redacted] .Since Mr [redacted] 's order has been fully refunded, there is nothing further we can do