Two Men and A Truck

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the response from Two Men and A Truck, however, there are some errors with their response.  Yes, the contractor could have come at 7:00 in the morning, but both my husband and I leave at 7:30 for the standard work day beginning at 8:00.  We were not comfortable leaving a stranger in our home by himself.  Yes, I did end up being at home with my premature, newborn infant while the repair man was there.  We had to move the baby and I, as well as his medical equipment, to the basement for the day to remove us from the chemical fumes.  I hadn't planned on being home that day, as his birth was early and unexpected.  My husband, however, had been the one planning on being home that day and was there also, having had to rearrange his schedule the week prior and take off work for the repairs.The issue of the dirt and fraying on the couch was not pushed further with the repair man, as he made it clear that he could only repair wood furniture damage.  It would have been a silly to carry on about it to him, as he wasn't the correct person to address the situation.  I did mention the missing box to two separate people at Two Men and A Truck.  I'm sorry if my complaint wasn't acknowledged.  I didn't push the issue of the missing box as hard as the furniture damage, as I have no good explanation of what may have happened to the box and didn't want to make false accusations.Ultimately, all I wanted was a response from the company.  They state that they will replace the grill cover, but then never call back to make arrangements, despite numerous phone calls.  Had they ever returned my call, this would have been avoided.
Regards,
[redacted]

Revdex.com:At this time, I have not been contacted by Two Men and a Truck regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], Thank you for bringing the issues on your move to our attention, and for the...

opportunity to work together toward a resolution. We apologize for the delay in communication; reaching our vendor was a challenge and we could have done a better job in keeping you informed during that process. We’re glad you were able to make the necessary repairs, which we will be refunding you for as discussed today. If you have any questions, please do not hesitate to contact our office directly at 858-877-2100. Sincerely, 
[redacted]
Sales Manager

These guys worked their tails off. Big time. I highly recommend this company. They moved us in one day using two trucks with four guys during cold weather with snow on the ground. They were courteous and did their best to protect the floors of both houses as well as our possessions. They were very professional. It was worth every penny.

My previous moving experience with another local moving company was absolutely horrible. I used the services of Two Men and A Truck and the experience I had was a completely different experience all together . The crew was very professional and polite. They took very good care of my things. Their attention to detail was on point and they helped me with all my needs. I highly recommend Two Men And A Truck to anyone who needs a move completed. A++

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  While I still believe that money was made on the furniture that was deemed to not fit in the truck, and the movers at the back end of the process (also professionals) stated that the truck was packed very poorly.  I have no evidence of any benefit derived.  I only have my gut feeling, which is strong but I can't prove it.  So, I have no alternative but to move on.  I will, however, never use this company again, and I will tell others that I know not to use them as well.

We apologize that Mr. [redacted] is not satisfied with the resolution provided. Based on the fact that Mr. [redacted] received a $236 the day of the move and the timeliness in which the  damaged items were repaired(outside of the wall, our vendor would have repaired however the time frame did not meet Mr. [redacted]s acceptance).If Mr. [redacted] at any point in the future would like to accept the proposed resolution we will still honor it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The organization was notified on December 15th 2016 about the damaged wall . Jarred B[redacted]  told me over the phone they would contact me in 2 business days and advise when it will get repaired. On December 22nd, I had to email them because nobody was returning my phone calls. This was 7 days after our move  and they had more than enough time to fix the damaged wall. Because they forgot to schedule a vender to repair the wall is 100% on them. We had to repair the wall ourselves because the organization was not responding to my inquires. We had a deadline to move out of our apartment and could afford waiting on the company any longer.   Please see attached email. I provided a lot of examples about the poor service and how our personal belongings got damaged. The company was selective in what they wanted to repair and stop communicating with us.   I provided very detailed notes about our experience and the company's responses were all weak with missing information. To justify the the horrible experience, we need a full refund. The $236 credit was only for the crew taking way longer than quoted, so the company still came out ahead invoicing us the original quote. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This  contractor or John is not telling the truth,  the contractor  did not asked me one thing about his work or I would have told him I needed to get the owner ok. I do not own this property so how can I say that it is or is not acceptable. There has been so many unturth's told in this situtation that it is unreal. I have tried to be fair with this company and work with this company from the first  day  and only thing that they   do is drag me under the rug and make me seam like the bad person in reality it is the company and the contractor which has not been fair .  I do not care how many compaines the contactor has worked for and is still working for. You can still see the damage on the closet door,and the  paint on the baseboard does not completely match. I was not asking anyone from Two men and a truck to come to my home and inspect anything  I was waiting for the owner's to  say it was ok.  If John can just give me a credit on my bill I will take care of the rest, I let them off the hook by having my funiture repaired myself, what more do they want This company is as sorry as All my sons and the rest of the bad moving companies. they damage your funitures and damage your property and make excuses. MAN UP AND TAKE RESPONSIBILITY.

We are SOLD on Two Men and a Truck. We're in Iowa and had to coordinate a long-distance move for my dad. From the first phone call to [redacted] at the Collinsville office to the goodbye from the movers, it was a great experience. Professional. Very prompt in replying. Available for any and all questions. Eager to help. Did a thorough and quick delivery with everything where we wanted it. We couldn't ask for better!

The day of the move was Saturday March [redacted] we were scheduled to arrive between 2-4pm. Because of weather dely from prior job we were unable to make the desired window. We called to speak with the customer...

regarding our time frame and did not receive a call back. Once we received a call it was very late and our crew rescheduled for another day. The customer was unhappy with this outcome and they called on the next Monday to reschedule for that week. They only had two windows available after 6:30pm on Tuesday or after 6:30pm on Thursday. It was out intention to offer a discount and do the move. After several attempts to contact the customer we never heard back from them even after the complaint was filed.  
 
Please contact me if you have further question.

I hired Two Men and a truck in April 2016 to move me from my home to a storage unit and then from the storage unit to my new home in September 2016. Once we moved into the new house I realized some of my items were missing and 3 of my night stands and an armour that were delivered were now damaged. They did repair the items but it was a hassle, I am still waiting on my armour to be completed. They also damaged a door frame bringing in the refrigerator. Customer Service indicated that if I though my items were stolen to file a police report. The police department stated I could file an incident report, which I did. Since then nothing more has been done.
Their customer service is terrible, condescending and rude.

Initial Business Response /* (1000, 5, 2015/09/22) */
I've recorded 3 points of contact with this customer, trying to resolve the claims in a timely manner. 8/27 LDM, 9/3 LDM, 9/16 emailed. Waiting on customer to respond so we can move forward with resolution. Please call me asap...

XXX-XXX-XXXX ext. [redacted]@twomen.com
Initial Consumer Rebuttal /* (3000, 11, 2016/01/26) */
01/26/16: They paid for the one thing they broke, so this is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com please close out this case and document the event on your website. Thank you, [redacted] 
Regards,
[redacted]

I have already ordered a new light fixture for [redacted] and he has received the item. A vendor by the name Western Furniture Repair has the table for [redacted] and is in the process of refinishing it as we speak.

Complaint: [redacted]
I am rejecting this response because:    I was told by some ,the manager passed the photo's off to when I called, told me the same thing as they told you.  I could not tell her how to reach my son who owns the house, I do not know since he moved.  I told her he has a tendency to dump everything in a dumpster when he sells a house.  He did this to his historical home that I took care of for five years until it sold.  That is how I knew what he would do.  She also said she would try to reach him and call me back in a couple of days.  Three days later she called and informed me she could not return my items nor fix the ones they destroyed.  She ask me what they could do to solve the problem and I told her they either needed to replace what was left and fix what they damaged or a equivalent of a reimbursement.  At that point she refused to say a word that was when I told her I was contacting Revdex.com, Attorney Generals Office and Division of Abuse to the Elderly, without receiving any answer even at this  point and I admit I was and still am upset over this fiasco.  I hung up the phone. 
At the same time I started having  mass confusion with phone transfers due to [redacted] vs. land lines it took me forever to get a  phone.  Internet was installed due to [redacted] phone not until 8th of June.  As if that was not bad enough I end up with a phone bill totaling over 600.00.  It took the Cape Girardeau branch of [redacted] a couple of hours to untangle the confusion and returned my call.  I paid them at [redacted] what I owed them.  They assured me a new bill would be sent out.  Instead of a bill my phone was disconnected. I have yet to receive a bill or email through the internet.  Then last week my pc bit the dust.  Fortunately, I did meet a pc repair man who handled the problem for a small fee.  I may be 70 yrs. old but far from being senile.  People just assume elderly women do not have much intellect.  I'm sure you know,  "never to assume and what it means if you do". 
Thank you for your help it is much appreciated.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I  this resolution. 
This company sent highly UNTRAINED  movers who because of their lack of training and customer care, caused damage to my [redacted] new dresser which is going to cost me more than $129.00 to repair.  The consumer needs to know this company is ripping them off.  They should be shut down for lack of good business practice.  I have seen other reviews on-line where people received the same kind of service I did.  Unacceptable!!
Regards,[redacted]

The two men, [redacted] and [redacted], that moved me into my 2nd story apt at The Vintage on Yale were absolutely remarkable. I have literally never witness individuals with the work ethic, drive and positive attitudes these two guys had. I was truly amazed at the high level of quality work they did with smiles and utmost politeness. Even when begging them to take a break they both pushed on and exceeded even our highest expectations. The move went flawlessly bc of these two and took half the time expected. We were so impressed we tried to convince them to come work at our farm but unfortunately for us they love working for this great company. Best money I have ever spent.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The organization is not being truthful  about the overall experience and did not answer all my questions. They provided weak examples.  For example, they stated that I was contacted promptly for the wall damage. I had to reach out to them  7 days later asking when our wall will be repaired. If they followed their standard process, the wall might have been repaired within  a reasonable time but they didn't. The additional credit is not acceptable and does not fit the poor quality of service. Thank you,
Regards,
[redacted]