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Reviews U-T San Diego

U-T San Diego Reviews (114)

I kept getting the throw away "Local Community Values" from the U-T on my driveway. I called the phone number listed and they assured me that I would be taken off their "delivery" list (claiming that it was due to a previous subscriber at my address). Now, I am getting another throw away "U-T Sunday Best", a cover of news health issues surrounding.... you guessed it: mega advertising pages. This time with no phone number listed. I wonder how much of their advertising revenue they would like to pay for a break-in to my home when I am away and their junk is left on my drive way? There needs to be a city ordinance against this form of advertisement. It wastes paper, it causes pollution by delivery cars driving around throwing out unwanted advertisements and it is a civil nuisance drawing attention to homes that have occupants that are not at home. I will be contacting my city council member regarding this obnoxious behavior.

Review: The UT delivers and adverstiser in my driveway every Saturday. To me this is nothing but trash. I made two phone calls to customer service, each time being assured that the advertiser delivery would stop. When it didn't I made an email request to customer support, they responded saying they would contact their distributor and get it stopped. Next week it did not so I made a 4th request, by email. I asked for the distributors phone number so I could contact them. They told me that they do not have it because it has to go through their system, but they were escalating and would have the distributor call me. No call but it stopped.....well for one week, and it is back again today.

I do not take the paper and simply do not want this trash in my driveway every week. I think four requests is being more than lenient for something so simple.Desired Settlement: UT San Diego stops leaving ........FOREVER............the Saturday advertisement in my driveway.

Business

Response:

We have confirmed with out 3rd party distributor that the Local Community Values product is not longer being delivered. The distributor will continue to monitor the area and provide a GEO Fence around the customer's address which will alert the area manager if the contractor breeches the area.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am not sure what a GEO Fence is but I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Union Tribune keeps delivering the Local Values to my address even though I have never requested it and have twice called the number indicated on the ads and specifically asked to not have them delivered. I have also tried to call the number several other times to make sure delivery stops, but the calls drop as soon as I state that I want delivery of the ads to be stopped.

I consider delivery of these ads littering and they are both unwanted and unsightly.Desired Settlement: I want the delivery of any and all Union Tribune related products, and specifically the "Local Values" ads, to stop permanently.

Business

Response:

We have contacted our 3rd party distributor to ensure that the address is placed our the do not deliver list. The distributor will provide photo confirmation, place a geo-fence around the address which will alert the manager if the contractor enters the area, and will place on the permanent radar hot list.

We have left 2 messages for the customer to provide the details as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have repeatedly and for years requested only that these incompetent [redacted] not litter on my driveway. I don't want any of their stupid papers. This begs the question as to how they can be trusted with any facts, since they are not able to adequately process the most simple fact; "My driveway is mine, I don't want their papers on it". How can these [redacted] be trusted to fact check anything when they can't remember something a 5 year-old can? Also what does it say about a company's integrity or even competence when they completely failed to respect my personal property rights for years. What kind of narcissistic and/or slow-witted individual in charge of the company can't simply not deliver something they've repeatedly been told I don't want?Desired Settlement: Stop littering on my driveway - FOREVER. I'm tired of contracting these is repeatedly about it. FOREVER means until past the time when the SUN burns out.

Business

Response:

This issue has been forwarded to our distribution manager for a resolution. They have provided a photo confirmation that as of 3/14 there has not been another delivery of our ad products to this address. Please see attached.

In addition the distributor will continue to monitor the location and the carrier to ensure that the issue is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I need my driveway to remain free of ALL their products (past, present, and future), not just AD products.

Regards,

Review: I have requested that the delivery of the U-T local community values be stopped on multiple occasions. Every time I call the Union-Tribune I am assured the deliveries will stop, but they continue. My most recent call to the office was on Dec. 8th, I spoke to a supervisor named Omar who again assured me that the delivery would not happen again, yet I received it again today. I have spoken to many supervisors who tell me they will take care of this but it never stops. The newspaper sits in front of my home on the grass or driveway when I go out of town, which can alert people that no one is picking up newspapers. This is a nucence to homeowners! Others in my area have the same problem. Please advise.Desired Settlement: To stop these unwanted deliveries, and follow through on requests made as they say they will. I don't know the exact dates of my calls to the UT office, but there have been many, most recent 12/8/14

Business

Response:

We have taken the resident off of our delivery list for this product. In addition our 3rd party distributor has placed this resident on to their GEO fencing. Which means that the manager will be alerted any time the contractor approaches the residents house. An area manager will also provide follow to the resident up to 4 weeks to ensure no deliveries were made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: We cancelled one subscription and started another on 1/23/2014 at the merchant's booth at an employee fair. The merchant failed to stop the credit card charges for the original subscription, and has charged $60.60 to date on our Chase credit card.Desired Settlement: Refund of the total amount of unauthorized credit card charges $60.60.

Business

Response:

In response to complaint [redacted]

We have stopped all charges coming from the 1st account that was created at this address. In addition we have processed a refund back to that card in the amount of $68.74 back to the card from which the charges were coming from.

I have attempted to contact the customer and left my direct line for any questions or concerns.

Sincerely,

Review: I have called 3 times to stop the delivery of the U-T San Diego "Community Local Values" advertising. I never asked to receive this and each time I've called they have told me they would remove me. But nothing gets done. I continues to litter my driveway. If I am out of town it would pose an even more serious issue. Why this requires such effort on my part for something I never asked for baffles me.Desired Settlement: I want to be removed from the delivery list of all U-T San Diego products.

Business

Response:

Hello,

I have researched this issue and have sent this information to the manager of our 3rd party distribution company. He has assured me that direct action will be taken to ensure that this issue does not continue.

Please accept our apology. It is not our policy to continue delivery when a customer requests not to receive the product.

Review: I have just been informed that the UT San Diego has a strange vacation hold policy. It has apparently been in place since 2009, but no one has ever informed me about it when I place a vacation hold. I am hoping to influence the UT's business practice which I feel is unfair, to say the least. The UT bills/charges ahead for the paper, which is ok. However, for a vacation hold of less than 28 days, a customer (me) is charged for the paper EVEN if it is not delivered. By asking their Chat line I did find out that the eEdition is available, but if I am on vacation I don't necessarily want to spend time reading the paper. I don't understand how a business can (even when the policy is declared on its website) charge for something it does NOT provide during a vacation hold? I subscribe to the NYT, LATimes and WSJ and NONE of them charge me for not delivering the paper. This is ludicrous!Desired Settlement: Change of business policy.

Business

Response:

We discontinued the practice

of extending subscriptions for vacation or temp holds in the Fall of 2009.

The new policy was brought about due to the steep decline in advertising

revenue – and forced us to rethink our business model. Our current policy was

modeled after other subscription providers such as cable or satellite

TV, cell phones and trade publications. A subscription is for a specific period

or term regardless of whether or not a subscriber utilizes the service or

product. Other newspapers such as the LA Times and Orange County Register have

similar policies in place.

Review: In January 2012 I stopped receiving newspaper delivery from the San Diego Union Tribune; however, they have continued to bill me. I called the cusotmer service number and spoke with [redacted]. He accomplished my primary objective to have the charges stopped. Unfortunately, he could not authorize a refund for the months in which the Union Tribune charged me, but but did not provides goods. Since Customer Service is not authorized to provide a refund, I have turned to the Revdex.com to get the attention of someone who can authorize it. Further, I spent less time submitting this complaint through the Revdex.com than I did on hold with the Union Tribune.Desired Settlement: Refund all the payments I made since January 2012.

Business

Response:

Hello,

We are currently working on a field verification with our area manager and will provide a detailed response once we have conducted our research. In addition I have left 2 messages with the customer to inform him of our actions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Verifying my complaint is not an action for resolution. I will consider this resolved when I receive a refund.

Regards,

Business

Response:

We are deeply sorry for the delay. We have processed a refund in the amount of $164.89. This check will be processed next wednesday on our weekly check processing day.

Thank you for your patience

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: While at the Del Mar Fair, on June 20 2014, I ordered delivery of the newspaper. I told the salesperson that I previously ordered by phone, but he said this was a better deal. I offered my debit card and was charged $30 for service. I received a receipt....order #NZ[redacted]. After 2 weekends no newspapers were delivered. This was also my experience with the previous phone order - no delivery. I called customer service and asked to cancel. I spoke to SERVERO on 6/29 and he said he would cancel service and arrange for a refund. I did not receive a refund or credit or any notices, so I sent an email to customer service on July 7. [redacted] responded by email and said to call customer service. I called customer service, second time, on July 8. I spoke with [redacted]. She apologized for the confusion and confirmed that a refund/credit was being processed. Still no credit received. I recently reviewed my bank statement, and now noticed TWO charges for Union Tribune. One on June 23 and a second on June 24 ?? So far, I have been double billed, for a total of $60....AND....never received a single newspaper.Desired Settlement: I would like a refund for $60 as soon as possible.

I would like an update from a manager on the status of this account.

And add me to your DO NOT CALL list.

Business

Response:

Mr. [redacted] signed up with one of our 3rd party vendors at the Del Mar Fair. Since he was already a current subscriber his order was then returned to the vendor for refund. The 2nd charge was created in error. When an agent is in the field and runs a credit card it may not have been picked up or lost due to wifi issues. Both charges have been refunded $50.00 less the amount of the gift premium the customer was given at the point of sale. We have sent an additional gift card to the customer in the amount of $10.00 due to the inconvenience this has caused Mr. [redacted].

I have spoke with the customer and he is satisfied with our resolution and has my direct contact information should he need it in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Actions items have been completed and a representative has contacted me by phone.

Regards,

Review: Since April 2011, I have subscribed to the print edition Thursday - Sunday. Since Febraury 3, 2013, I have not received my paper or a full refund of my money paid for the subscription. Partial refunds or credts have been applied but for each misssed delivery, I am forced to make a continuing complaints, which appears to get ignored. When I pay for a product or service, I expect to receive that product or service in return. I have repeatedly asked for a satisfacory resolution to this problem but have not received one to date; just a run-around. I respectfuly request that they refund my money in full and close my account. Thank you.Desired Settlement: I respectfuly request that they refund my money in full and close my account. Thank you.Current account balance is $13.54 plus I request credit for the missed deliveries for Thursday 2/21, Friday 2/22, Saturday 2/23, and Sunday 2/24/2013.

Business

Response:

Hello,

We have complied with the customers request for cancellation of service and a refund. I have contacted our division manager about the delivery issue. I was informed the customer lives in a gated complex and our carrier does not have access. We have been throwing the paper over the locked gate for the customer. Each time the customer has called we initiated credit as day per day to the customers account.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, for the record I wish to note that I have been at this address almost a year and until late January 2013 the gate, which is only locked on evenings and wekends, was not an issue to the delivery person. For almost a year the paper found its way to my door step. Additionally, during or after any one of my numerous complaints the gate issue was never metioned. It is all about commnication; sadly, this is a FAIL on their part. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I signed up to have UT newspaper delivered to my house. I signed up at a booth during a street fair in Carlsbad. Even though I was given a promotional item I was never given or sent any newspapers. It was a month and a half not one newspaper was delivered to my house. I called multiple times to have my full refund given back to me 06/18/2012 Debit Card TransactionUT *UNION TRB SUBSCR 619 06/16UT *UNION$19.95 However nothing was ever given back. I was even told by a supervisor that I would be able to have a full refund sent to me in a few days. it has now been over a month and I still have not received any of my refund. I am very upset and disappointed. I believe with the help from the Revdex.com I will finally be able to get something accomplished. I truly hope this can be resolved in a timely manner. Thank you very much. [redacted]Desired Settlement: I would like to have my full refund given back to me as promised by Union Tribune. The amount of 19.95. I would also like a formal apology letter written by John T. Lynch Vice Chairman & CEO. I feel its only fair to hold these companies responsible for their actions. If we as consumers let them get a way with this kind of business practice what will prevent them from doing it again to another person? I will not stand for this at all. Please Revdex.com you have always shown to be a loyal company.

Business

Response:

After researching this complaint we authorized a refund for $19.96 back to Mr. [redacted]'s Visa card ending in [redacted] on July 31, 2012. However, the reason for the delay was not intentional or the result of a "business practice". The refund was not processed in a timely manner due to the failure by the customer service agents to process the correct transaction to initiate the refund process. We as a company are very sorry for the unnecessary delay and any anxiety this may have caused Mr. [redacted]. If the agent had followed procedure he would have had a refund within 3-5 business days of his call as promised. In light of this complaint and our research the agents involved have been provided additional feedback and coaching.

We are sorry to have lost Mr. [redacted]'s business and regret that we did not have an opportunity to try and resolve any delivery issues he had. Our records indicate this is the second subscription that he has started this past year both while living at [redacted]. The first one started at Unit #** November 2011 and this recent account started in May 2012 at Unit #**. There are not records of any calls or emails from Mr. [redacted] to alert us to the fact that he was not receiving the newspaper as ordered. The area distributor advised us that this complex is gated and the manager will not allow our carriers access. Therefore the papers are labeled and delivered over the gate as we can not access individual units. He told us they call new subscribers to advise them of the situation and alert them to look for their paper at the gate. It appears by this complaint that Mr. [redacted] was not aware of the delivery location and why. Normally, if we receive a call for non-delivery the carrier receives an alert and could have called the customer to discuss possible alternative delivery options.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: U-t san diego delivers a free sales ad paper to my residence on Friday mornings. A grey van drives by and a lady throws a paper in my driveway. I dont not want this service. Over the past year I have called repeatedly to be removed from their mailing list and each time I am told that I will be removed and each time I receive a paper the next Friday. They assure me every time that it wont happen again but they continue to throw papers on my property. I have the license number of the vehicle doing it and video surveillance to prove this. There is no care by the company that this is going on and they ask me what do I expect them to do when I tell them my issue. I dont understand how the burden of fixing their problem is placed on me.Desired Settlement: Cease all deliveries to my residence and do not make any deliveries in the future. I would like this is writing from a corporate level. The management does not seem to take this matter seriously. My next step is to contact law enforcement and legal representation .

Business

Response:

We have discussed this issue with our 3rd party distributor who delivers this product. They have confirmed that the deliveries will stop as of 3/12/15. To ensure that the issue is resolved they have placed a GEOFence around the address which will alert the area manager if and when the contractor enters the area.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not completely resolve my complaint. While the offer is a good start to resolving this issue, I am not confident that these deliveries will stop as I have been told that they would take many steps to stop delivery and here we are. I still would like something in writing from the company agreeing to stop deliveries. If they are confident deliveries will be ceased this should be but a formality.

Regards,

Business

Response:

We have confirmed that the distributor who is responsible for the area has compiled a letter to be sent to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would resolve my complaint. However, I still have yet to receive any letters from anyone. This should not be a complicated process. Put I will not deliver to my address on company letterhead with a name of someone accountable and mail it.

Regards,

Consumer

Response:

I have still yet to receive any form of communication from this company. also I am continuing to receive papers from this company delivered to me. they obviously do not take this matter seriously and my next step is law enforcement and legal action

Business

Response:

The letter was created last week and sent to the manager for approval but he was out of the office. We were informed that the requested letter has now been approved and mailed. He apologizes for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Upon my return from the post office to revieve the certified letter from AIC regarding the steps they claim to have taken to prevent them from delivering me a paper, I was greeted with yet another paper in my driveway. It seems their method to prevent delivery have failed.

Regards,

Review: I have called the Union Tribune on 5 separate occasions and asked that my account address be changed as I have not lived at the address on record for three years. Consequently they have delivered my newspapers there for three years and charged me monthly even though I have not seen a newspaper at my current address. I called again yesterday and was assured it was changed in their system. Next I asked that they cancel my service altogether, I was told I would have an e-mailed confirmation or receipt today, December 2, 2014. I have nothing in my e-mail. They have no ability to tell my what my history of account phone calls is or who has done what to my account.

When I went back in and checked my account today by e-mail, my address remained unchanged and the screen says print portion of subscription is cancelled. I want all apps and everything cancelled.Desired Settlement: I should like to be reimbursed for all the monies they have deducted from my bank account for newspapers I have never received. I would like an itemized bill for the services they believe they provided for the last three years and most importantly, I want them to stop deducting money from my account.

Business

Response:

We have researched the customer's complaint and have found that the previous subscription had not been stopped. Phone records indicate that there was communication from the customer in 2012 to request the changes be made to her subscription.I have spoken with [redacted] and she has agreed to the amount of refund.

Review: San Diego Union Tribune litters my driveway with either their newspaper or their "Community News" paper. I don't want either. I politely called SD Union Tribune Circulation Dept, and they promised me that they would stop delivering papers I never requested.

But Community News still comes. The only way I can tell it comes from the San Diego Union Tribune is that company is printed on the plastic wrapper. Yesterday, I stopped the delivery driver, and demand that she not throw trash on my driveway.

All I want is the San Diego Union Tribune to do is to permanently never contact me or trash my yard. I don't think that's too much to ask.Desired Settlement: Never ever contact me again or trash my yard.

Business

Response:

We have contacted our 3rd party distribution about the unwanted deliveries. They will provide follow up with the carrier and in addition place the address in their GEO fencing radar. Which means that any time a carrier enters the area around the address the management is alerted.

Review: The UT continues to deliver to my property their free papers (Local Values & Enlace--This time it is the Local Values). I have never asked for them to be delivered. I have repeated called customer service and filed numerous Revdex.com complaints. I always get assurance from the UT that is a contractor problem, not theirs. The paper deliveries do eventually stop for about 6 months and the process starts again. This problem has existed since Jun 2010. My latest Revdex.com complaint about this same issue is from Nov. 2012. I would the UT to own the problem and fix it permanently. The UT only responds to my complaint when I file a Revdex.com complaint. For a recurring problem this shows a lack of care by the UT. They only have to stop the paper delivers for a short time and then respond to the next Revdex.com complaint hoping I will stop complaining.Desired Settlement: Stop all deliveries to my property of ALL UT San Diego products forever!!! If they continue with this practice then a downgrade by the Revdex.com. There should be no slack to allow repeated problems to exist.

Business

Response:

We take Mr. [redacted]'s request very seriously and regret that he received an unwanted delivery. We want to be clear that his address is flagged in our system as DND or Do Not Deliver and we have also communicated this to our various contracted delivery carriers and distribution vendors. This error occurred in spite of the fact his address is flagged as a 'do not deliver'. We do not want our advertisers products delivered to households that do not wish to receive them. Punitive action is taken when a violation occurs.

We requested a thorough investigation and response from the distribution company as to how another lapse could have occurred. Below is their response and the additional steps they will implement to make sure this address does not receive deliveries:

Here is what we found upon

investigating: this was a brand new IC on route (first day). IC given a

hot sheet/ hot stop list and was informed about the importance of this address

and still made the mistake. Our follow up plan is as follows.

-contractor has been terminated

-We will obtain photo

confirmation of no delivery indefinitely moving forward.

-DCM will monitor IC’s gps unit

to be alert to when IC gets close to location to know when to expect photo

-DCM will send out photo

confirmation once received

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

This is the UT's standard response, blame their contractor. Complaint after compliant the same fix for the problem. It does not work. About every six months I start receiving their free unwanted paper. I believe that the UT resets their do not deliver address every six months. This coincides with my complaints. A customer service manager at the UT confirmed that they do reset their do not deliver every six months. It is strange that if the measures the UT claims are implemented that this reoccurs on a regular basis year after year. This needs to stop forever or effect the Revdex.com rating of the UT because of their inability to solve a simple problem and stop the harassment of a citizen of the San Diego. I have tried to use standard methods to solve this problem: using customer service, then the Revdex.com. But if the Revdex.com can not help solve this problem do I next take it to the news organization that have Troubleshooters to publicize the problem. I its sad when a citizen can not have a simple wish respected by a large corporation.

Business

Response:

The following steps are in place to flag and manage opt-out requests such as Mr. [redacted]'s.:

Database flag at address and occupant level.

Email and phone escalation to distribution company when errors occur.

Distribution company then flags the address as "Do Not Deliver" and takes these additional steps:

Electronic geofence set up so carrier can be monitored and manager is aware of activity near the household.

Request to carrier to provide a photo confirmation of non-delivery compliance for 4-weeks in a row to establish the address should not be delivered.

Since there were repeat deliveries made after the initial request and 4-week photo confirmation the following procedure was added:

Photo confirmation of non-delivery was elevated to a permenant requirement instead of just for 4-weeks. The route manager was also provided responsibilities to confirm non-delivery permenantely.

Since routes turn-over and carriers may have occassional substitutes there can be l mistakes made due to the human factor. However, that is different than a willful disregard for the request of a customer or consumer. In addition, we absolutely do not turn-over or recycle addresses or put them back on the opt-in last every 6-months. Once an address is flagged as opt-out it stays that way until the occupant or home owner contacts us to change the status.

Since the standard procedures to prevent delivery have not worked consistently for Mr. [redacted]l's address we have implemented additional steps:

The entire 5300 block of [redacted] Ave. has been added to the DND list to prevent a carrier from making any Local Community Values or ad mail deliveries in or around Mr. [redacted]'s property.

A gps tracker will monitor to ensure the carrier does not enter or drive the block for any reason. A screen shot capture will be made to confirm that the driver did not enter the block. If for some reason the independent carrier enters the block or a screenshot does not clearly show that the block was not driven then a photo confirmation of non-delivery will be obtained to confirm no delivery was made.

We regret the delivery lapses that have occurred but believe both we and our contractors have shown that we take the request seriously and have made and will continue to make all reasonable efforts to comply with the customers request for non-delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

These are the same promises made each time I file a compliant over the years. The UT continues to deliver their free unwanted newspapers to my residence with breaks of about 6 months. I have filed multiple Revdex.com complaints over the years on this problem without resolution. I would like to believe the UT's promises, but they have proved false in the past even though delivery supervisors, contractor supervisors, and the UT's customer service director made the same promises. I come back to the same issue why are they unable to stop deliver even though I start by making complaints through their customer service? Why only Revdex.com complaints result in the unwanted papers delivery being stopped? Why I have to file 1-2 Revdex.com complaints a year to temporarily resolve the issue? If I dumped trash on their property the UT would have me arrested, but I can not arrest the UT for littering my property. I can only file complaints that generate excuses (our best efforts, we are trying, etc.) and unseen measures that do not stop the problem. I am upset that this problem has continued for years. In 6 months when this whole process starts again, what will be the next step??? As a person trying to get a large corporation to change is tough as the years of complaints has shown the next time this happens a different more public tactic will have to be used.

Review: I stopped my subscription with the San Diego Union Tribune newspaper in early January. I had paid through 1/29/13. I asked for the papers I had paid for be delivered through that date. The delivery of papers ended but the billing has gone on.My subscription began with them in 1988 (or earlier) and I always had the payment automatically deducted from my checking account. On 1/17/13 the tribune deducted $27.46 from my account for February.I called them 3 times in February asking them to refund my account. On 3/15 they billed me for $42.51. I now need a refund of $69.97. This company has disgraceful buisiness practices.Desired Settlement: I want the $69.97 that is owed me to be refunded. Since this has taken a lot of my time I think they should add some money to that amount. $90 would be fair.

Business

Response:

The account [redacted] shows the following history or activity for [redacted]:

1/29/13 a 'temporary stop' was entered. This would have stopped all delivery and charges. However, it would indicate the account or subscriber was going to restart delivery usually within the month.

2/24/13 a billing change was entered to stop the Auto debit.

2/25/13 a permanent stop was entered and a refund request for $27.52 was entered but not processed.

3/25/13 the refund for $27.52 was processed and will go back to Visa ending in [redacted] within the next 3 to 5 business.

I do not show any activity on the account after the 25th of February and are unable to locate the additional charge of $42.51 that occurred on 3/15/13. I searched against the Visa ending in [redacted]. I also searched by her name and address to see if another account had been started but did not find any activity. It would help expedite the research and resolution if she fax or email us a copy of the charge in question. The fax number is [redacted].

My email address is [redacted]@utsandiego.com.

I would like to help resolve this matter as quickly as possible and look forward to receiving any additional information that would help us locate the charge still in question.

In addition, I will mail her out a $20 grocery gift card due to the delay in processing her original refund request. It should have been processed the same week as the stop request and I regret the unnecessary delay. The customer service reps involved will be provided coaching and feedback regarding the proper handling of this type of request.

Sincerely,

Customer Service Manager

Review: I [redacted] have been a customer of the Union Tribune Newspaper for approximately ten years. I also have been a partner to the Union Tribune in the UT Deals. I originally signed up for the newspaper for $15 per month. I recently called the Tribune to get my deliver's name so I could send him a tip and found out the Tribune is charging me $45.99 monthly for the daily newspaper. I was completely shocked to find this out since I haven't received any notice of change over the years. The newspaper is taking this amount out of my bank account monthly and currently I don't know how many months or years they have been doing this. I don't write many checks so I don't check my monthly statements very often. I never agreed to any increases in my payment for the Newspaper. As far as I am concerned this is STEALING and if I ran my business like this I would expect a lawsuit against me. Who gives them the authority to do this? I have never signed anything in writing or agreed to anything verbally to give them the authority to charge me whatever they want to. This is outrageous!Desired Settlement: I desire to get an apology and a refund of all the UNAUTHORIZED PAYMENTS over the original agreement amount of $15 per month for however many months or years the Union Tribune has charged to my bank account.

Business

Response:

Review: I have made four phone requests not to have the "Local Values" packet of advertising flyers thrown into my yard every

Friday. The company has my request in their computer files, but I continue to get the flyer. Today when I called, there

was a 25 minute wait on "hold" to even speak to a representative.

Half the people on my block leave the "Local Values" in their yard or on the sidewalk. It "trashes" the entire neighborhood.

I regularly throw away the "Local Values" in my neighbor's driveway after it has been there for several days. This is a blight on the whole neighborhood.

Do I "own" my yard, or does the newspaper company? Isn't this a form of trespass?Desired Settlement: I want my request (not to have the "Local Values" thrown onto my [private] property) to be honored.

Business

Response:

Our Local Community Values product is delivered by a 3rd party distribution company. We have discussed this issue with them. They have confirmed that the property at [redacted] will be placed on the permanent radar. The address will be added to the GEOFENCING program. This will alert the management any time the carrier enters the area around this address.If you should have any questions please feel let us know.

Review: I had a one year subscription to the San Diego Union Tribune (UT). I paid the subscription fee up front and decided that after the year ran out that I would let the subscription expire (5/11/2014). When the subscription ran out, the UT kept dropping papers off at the house. Last night the UT representative called the house and told me to pay up for the papers or they would send the amount owed to collection and ruin my credit. I told them that I didn’t want the paper and asked them why they would even deliver a paper to someone who let the subscription expire and not renew. I have had many other newspaper and magazine subscriptions over the past 30 years and when the subscriptions ran their course, the publishers stopped sending papers or magazines.

I told the UT representative that their actions were inappropriate, unethical and threatening; also explained that there would be no money sent to them.

Does the newspaper have any right to demand this payment?Desired Settlement: I want them to leave me alone. I never signed a contract to have the paper delivered. I paid for a year subscription and that is all. I also want them to stop delivering the paper at the end of the subscribed time. They are still dropping it off at the house.

Business

Response:

Our records indicate that Mr. [redacted] has been a continual subscriber to the UT since April 2001 and was regularly making yearly payments during that time period. The last yearly payment was received in May 2013 and paid him to May 18, 2014. While researching this complaint we also discovered that a 2nd subscription was started at this address on May 1, 2014. We have confirmed with our distributor that 2 papers were being delivered to this address until June 17th when Mr. [redacted] made a call to our call center cancelling his subscription. The second subscription is still active at this time.

Based on the particulars of this complaint it is apparent that Mr. [redacted] was not aware of our long standing ‘grace’ policy to continue delivering the newspaper for a limited time beyond the paid to date of an account. Therefore, we have written off the balance owed of $53.42 and notated the account.

Since there is still an active subscriber at this address we want to make sure that the customer is aware of the grace policy going forward. The policy states: When signing up for a subscription, you agree to pay for the service, which is billed or charged in advance in periodic installments at the applicable subscription rate (the “Subscription Rate”), as well as any applicable activation fee, which is a one-time, nonrefundable charge associated with the commencement of subscription service. Although different payment options and packages may be available, please note that subscriptions are not for defined or specific terms; service will continue unless and until you notify us that you wish to terminate your subscription or we otherwise discontinue service for any reason. You will be billed and responsible for payment for service through the effective date of termination of your subscription. In addition, complete Subscriber Information and Policies may be found at: utsandiego.com/subscription-information-and-policies. The current subscription is currently paid until April 2015. A renewal notice will go out 28-days prior to the payment expire date next year. If the customer does not wish to continue the service at any time, they may contact us at 800.533.8830 to request it be stopped.

Mr. [redacted] also indicated in his complaint that a UT Representative called his home and told him that "they would send the amount owed to collection and ruin his credit". We were able to pull the recording of the call but did not hear that particular statement although they did tell him that it would be referred to a collection agency. Since we do not report to any credit or collection agencies we believe the reps statement was misleading. We have provided feedback and additional training for the representative on how to better handle calls in which a customer disputes delivery beyond the paid-to date.

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Description: Newspapers

Address: 350 Camino De La Reina, San Diego, California, United States, 92108

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