U-T San Diego

Review: I'm really glad that I stopped my subscription with UT San Diego because now I see that not only was the delivery service awful but the customer service is horrendous. I requested a refund after not receiving my newspaper for over one week and was told that it could take up to three weeks to process. That was at the beginning of November. I had to call a couple more times and send an email before receiving a response on November 14th that I needed to give it another three weeks to process. On December 14th I sent an email that I had not yet received my refund and did not receive a response. Today I called and a representative told me that she "saw in the system" that the refund was just processed today and that a check is being mailed to me. She said to give it another 7 to 10 days. This is incredulous! A simple transaction that could have easily been taken care of in a few business days has taken almost two months!! To add insult to injury the refund is not being given by the same tender used for purchasing the subscription, it is being sent by a check. This is very distasteful and disappointing. I expected professionalism but it is not what I received.Desired Settlement: I want my refund in the same form of tender that I provided not a check. I have already waited so long. I have been verbally told three times by three different representatives that I would receive a refund. I don't believe that I will EVER get this refund as it has been verbally promised but not honored.

Business

Response:

We contacted Ms [redacted] directly to advise her that her refund check had been processed and was being mailed out on Friday the 20th. We also explained to her that her payment was taken by credit card at the point of sale by one of our 3rd party vendors. The vendor submits the various payments to us via one check and therefore the refund is processed as tendered to us. In the event a customer requests a credit card refund we must contact the vendor and they will issue the refund back to the card. We provided Ms. [redacted] this option when we contacted her but she agreed to a check if it was to be mailed immediately.

We regret the inconvenience to the consumer as this particular request took longer than our normal process which is 'up to 21-days'. Since this order came in via a solicitor and involved a complaint of non-delivery our policy is to research the complaint in an effort to resolve and save the customer. ThIs can take up to 2-weeks and was a contributing factor with this account.

Ms. [redacted] expressed to us that she felt the delays were not customer friendly. We are taking her feedback and suggestions under consideration to look for ways to expedite the research process as well as improve the refund process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like to add that this company made no attempt to retain my business as a customer. As a first-time subscriber to the newspaper, I expected a greater deal of professionalism and a stronger attitude towards keeping me as an ongoing customer for years to come, but that did not happen. Although the resolution might be satisfactory to me, I am confident that if this business continues in this same manner that this will not be the only complaint that you receive.

Regards,

Review: on December 20,2012 The Paper person approached our home and offered us a 6 months of the paperWe paid $47.92 the newspaper. Our service lasted only 2 months and the office billed us again saying that is all they would allow. We have a receipt showing that it was good for 6 months.Desired Settlement: We would like the UT to honor their carriers promise to supply the newspaper for 6 months.

Business

Response:

We were able to locate the original order submitted by our solicitor and it did not match the receipt provided to Mr. [redacted]. We started the order based on the information submitted by our sales vendor and therefore were not aware of the agreement to honor that rate for 6-months. We regret the misrepresentation and will honor the terms as sold.

Please note that the information on the order form and in our database is for a [redacted] at [redacted] St. [redacted]. This is a different name and address than that of the person filing the complaint. I personally called [redacted] and apologized for the misunderstanding and told her that we would honor the six month offer as it was sold to them.

The adjusted paid to date is now July 9, 2013.

In addition, we will follow up with the sales vendor regarding the misrepresentation and the problems it caused for the [redacted]s.

thank you for bringing this matter to our attention and allowing us to resolve it.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It was nice of [redacted] to contact my wife and the original account was in her name, howverer, the new account was written in my name and the check was from my account.

Since you have gone ahead and continued the account we have had problems with the newsperson. Yestereday we received a LA Times newspaper not the UT.

Today it rained and he tossed a paper on the driveway with a bag so the paper is wet.

I understand that you are the only major newspaper in San Diego so you have a responsibility to produce a quality product.

So far you have failed to provide this.

Regards,

Business

Response:

I have sent an escalation notice out to our Area Manager regarding the delivery issues that occurred over the weekend and asked them to resolve.

In addition, I provided an additional week's credit to the account due to the delivery issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have only lived in California for over a year now. I live in Fallbrook, Ca and have never lived at any other address in Ca. I however have been getting phone calls from U-T San Deigo. I work 12 hour shifts and finally called them back. They state I have a newspaper account at a address in Oceanside, Ca and I have a balance of 38 dollars and some cents. I however have not lived at this address but yet they are getting a paper in my name. I do not recieve any newspapers, nor do I want any so I should not have a past due balcne. I called U-T San Deigo to find out they are having issues with customer service agents who go to your door, falsly saying a customer signed up when they haven't. This is fraud. I was told to contact corporate to only have a customer service agant take my information. She than told me she would fix the problem and hung up on me very rudly and aduptly. I called back again and was on hold for 10 minutes. The next agent I talked to I explained I should not have a past due balance because I do not have a account with U-T San Deigo. I also have not been reciving the paper. I never signed up and am very upset I have a paper in my name in another city I have never lived at. She took my information and told me someone would contact me. I have yet to hear from anyone. I am very disappointed that they are having problems with customer service agents lying and signing people up for newspapers they did not consent to and are not receiving. This is fraud.Desired Settlement: I want my information deleted out of their system. I also want my account cleared of charges that I should not have because I did not order the paper. I want my account balance to be zero because this is fruad. I also have never received the paper. I also want the agent who lied to have action taken aganist because I have never lived in oceanside, Ca. I also want a apology because I have been transfered and on hold all morning trying to resolve a issue I shouldn't had to deal with at all.

Business

Response:

We recently received a signed authorization to start a subscription in the customers name for the address of [redacted]. However it was entered into our system incorrectly. We have taken care of the balance on the account and have attempted to make contact with the customer by phone and email.

thank you

Review: In Sept 2012 I subscribed to 5 Sunday subscriptions of North County Times Newspaper. I paid $100 for one year's subscription. When North County Times became Union Tribune, I've been having problems with their services so I cancelled the subscriptions in April 2013. The customer service rep said that I will be getting back a refund of $45. I never got any refund. When I called to follow up on May 3rd the Union Tribune costumer service said that I'm not getting a refund and that I owe UT money. That was taken cared off, but they don't know about any refund. I called 2 more times and did not get any answer other than "I will report this to higher management for research." I finally emailed customer service and finally got a response saying "I have researched this issue for you, and it show it has been escalated to the higher echelons of management in billing, so please allow up to three weeks to receive your refund." However, that was May 24th and it is now June 27th. I called Union Tribune to see if they have sent the refund check in the mail however the representative said that they don't know anything about it and that they will send this case to higher management. I just want my money/refund back. Is there anything you can do about this?Desired Settlement: Get my refund of $45.

Business

Response:

After researching the account I have found that there was a data entry error . I have processed the refund, once the check has been printed I will get it in the mail immediatlely. Checks will be processed on Friday 7/5/2013.

Thank you

Review: For some unknown reason the U-T has stopped delivering my North County Times version of the U-T, beginning about October 28. I phoned their service center number and was told by their person that he did not know why the delivery had stopped, but that he would have it started the next day. The paper continued not to be delivered. I then emailed them using their contact me address with my complaint, and the web site said that I would be contacted within 48 hours. Over a week later I have not heard from them. I do not know of any other way to contact them. In addition, I have not been notified that my remaining subscription has been refunded.Desired Settlement: I want my paper to be delivered as it was in the past.

Business

Response:

Hello,

Direct action has been taken. Our area Managers have been notified of the delivery issues.

I have spoken with the customer and provided him with our direct number here in the office should he have further concerns. In addition I have given him 30 days credit on his account.

thank you

Review: On 20 January, the SD Union-Tribune has imposed an increase in the cost of their daily newspaper by more than double to accommodate an insert for "Health & Fitness". I have been a subscriber for over 35 years, and I object to the "more than double" increase for this minor and generally useless insert, consisting mostly of advertising. I contacted SDUT and requested to opt out of this surcharge. I was informed that I only have the option to either pay the surcharge as imposed, or cancel the newspaper for that day. Those are not acceptable options. I just want to receive the daily newspaper (without the insert) and not have to pay for the excessive surcharge.Desired Settlement: I just want to receive the daily newspaper (without the insert) and not have to pay for the "more than double" surcharge for their worthless "Health & Fitness" insert.

Business

Response:

We contacted the customer directly and addressed his concerns regarding the recent premium content day. He has been opted out of future premium days and was also provided credit on his account.

We clarified the way premium days work and cleared up the miscommunication that if a customer opts out of premium days they will not receive the regular newspaper. This information is incorrect. The opt-out is only for the additional content.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As for myself, the misinformation that I was provided by the UT Supervisor when I first called them has been corrected. However, the fact remains that the UT is increasing the cost of their daily newspaper by more than double on "premium" days, and the "premium" consists of only a small insert (the size of the Sunday Parade insert) consisting of mostly advertising content. For this small "premium" insert, the daily cost is more than doubled. I find this appalling in itself. As I said, I have now been opted out of this gouging practice, but the rest of their customers remain at risk. I only found out about this "premium" cost increase by reading the fine print in an email from UT. I would expect that an upstanding and forthright member business of the Revdex.com would notify their customer base with abundant bold and explicit notice, not just some fine print at the bottom of an email. I consider such business practice totally unethical, underhanded, and unsatisfactory.

Regards,

Business

Response:

Our Premium

Day program is a recently introduced component of our subscription and, as with

many changes we have made along the way, we know that some period of time is

typically required for our customers to adjust. We provide information

regarding Premium Days via multiple channels (in paper daily, new start forms,

easypay debit notices and on our bills). We also strive to make sure that

changes we make serve our customers’ and our business needs, and we regularly

evaluate new initiatives and programs and make modifications along the way. As

part of that process, the customer will be pleased to know that the January 20 premium

content day was reclassified as a Bonus Day and was therefore included at no

cost as part of every subscription. We value our customers’ feedback and will

continue to work with our News and Advertising divisions to ensure that we can

cost effectively provide premium content and valuable savings to our customers

in connection with their subscription.

Review: I had a subscription with the Union Tribune that I purchased outright for a period of a year, when someone came to my home selling subscriptions. My husband and I relocated with our family in June of 2012 out of state to Arizona. On June 8,2012 I called the Union Tribunes customer service and spoke to someone by the name of [redacted] to inform them that we would be moving out of the state and that I wanted to cancel my subscription. At the time, [redacted] informed me that I still had some months left on my subscription, to which I replied that I was moving out of state and would be okay with losing out on the remaining months. On 02/06/2013 I received a call from Union Tribune Customer Service number [redacted] informing me that I had a balance with the Union Tribune of 6.53 that was overdue. I asked them how I had a balance if I had in fact cancelled my subscription 8 months ago. The customer service agent said that she would submit my account as a disputed charge and that the account would be taken care of. Tonight, 02/12/2013 I received another call from the Union Tribune Customer Service number [redacted]. Once again the customer service agent was calling to inform me that as of February, I had an overdue balance of 6.53. I explained to her that I no longer lived in San Dieog, Ca and that I in fact live in Arizona now and have been living here for 8 months now. I informed her that I called back in June of 2012 and cancelled my subscription. She, like the customer service agent that called on 02/06/2013, told me that she would be submitted my account as a disputed charge. I dont understand if I called and cancelled my subscription back in June of 2012, how I could have an outstanding charge of 6.53. It would be safe to assume that if I had not cancelled my subscription, then my balance would be much higher than 6.53. I feel as though the Union Tribune is trying to charge me for a subscription that I cancelled and is attempting to put this amount on my credit report as a defaultDesired Settlement: I would like for this account to be closed out completely and for the balance of 6.53 to be removed and zeroed out. I would like for customer service to call me and confirm that this has in fact been resolved and to apologize for the inconvenience that they are causing me. I have great credit and do not want 6.53 to affect my credit worthiness.

Business

Response:

Hello,

I spoke with this customer today. I assured her that her account issues have been taken care of. In addition I have sent her contact number to our 3rd party vendor to delete her number from their call list.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The U-T Spanish language newspaper/ad bundle 'Enlace' won't stop being delivered to our address even though I emailed [redacted] and [redacted] on 5/12/12 requesting it to stop. It was never requested to be delivered here by us in the first place, and we don't even speak Spanish.Desired Settlement: Stop delivering Enlace, or any other newspaper and/or ad bundle we haven't requested, to our address.

Business

Response:

Hello,

I have contacted our 3rd party distributor to ensure that there will be no more deliveries of the Enlace product or any other products that is distributed.

thank you for your patience in this matter

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the business restarts delivery of Enlace or any other publication, as I seem to remember it doing in the past at a previous address after a complaint was filed and closed similarly, I will reopen the complaint.

Regards,

Review: My first newspaper order was a bust. The agent at [redacted] told me I would be paying $3 a week and I had gotten charged $45 so I cancelled it and reversed the charges.

I decided to try them out a 2nd time. I paid $23 for 2 month subscription on November 7th, 2014. I never saw a single paper until Dec 8th, 2014. On December 8th I received two papers and then none.

I had talked to many managers and they told me my refund was being processed. It doesn't take 3 months to give someone a $23 refund!Desired Settlement: Don't lead your customers to believe they will get their papers or refunds. This business should be an honest business to satisfy customers and not be a money hungry greedy company who doesn't deliver.

Business

Response:

We have spoken with our customer and addressed all her concerns. We have processed the refund as requested and our soliciting manager will provide feed back to our 3rd party vendor in regards to the customer's purchase order.

Review: UTSD contacted me in January by mail about a balance due for a delivery subscription . I emailed their customer service department and explained that I ordered online and payed by credit card. I received an email apologizing and stating the issue had been corrected. This is the second time this has happened after buying a subscription online from them and paying in full at time of purchase by credit card.

It is now May and the company customer service has replied to my original email about the billing error. The email stated my account had been in suspension and I still owe a balance.Desired Settlement: I would like Union Tribune San Diego to correct the errors they have made.

1. Change my account to reflect no amount due

2. A letter confirming the correction

3. A letter of apology

Business

Response:

After speaking with Ms.[redacted] she sent me a copy of the email trail that prompted the complaint. After researching the issue and sent date of the email, it appears that the email was sent with the time stamp of January 20, 2014. Which means that the email was possibly hung up in the email server either on our end or the customer's email provider.

The balance on her account had been taken care of on February 15, 2014 as request from the customer and is at a zero balance.

I have attempted to make additional contact with the customer on 3 separate occasions and have left my direct line for return call. I will also send a letter of confirmation to her.

Review: In 2010 I put an ad in the s.d. tribune for boxer puppies for sale. I used my credit/debit card to place the ad. As of today 1/30/2012 they are still taking 17.00 monthly out of my account! I have called them numerous times and am told it will be taken care of. 1/29.2013 I talked to my bank and they said all they can do is close my account and open a new one with a different account number, this would cause me a lot of problems with my mortgage company, direct deposit etc.etc.etc. T he bank manager said this is done to many people by the s.d. tribune and they have complaints all the time. Now I get nothing from these people, not even a newspaper never have and NEVER WILL!! Could you please try and help me. I would like all my money back from the last 2 yrs. I can get all my bank statements if necessary. Thank you [redacted]Desired Settlement: refund of all funds taken out of my account!!!

Business

Response:

Hello,

I have made contact with customer [redacted] about the charges that he indicated in his complaint on 2/14/2013. [redacted] was supposed to return my call that evening to discuss the exact date and correct amount of the charges, in to locate and stop any further debits to his account.

I have attempted to make contact with the customer on 2 other separate occassions to resolve this issue. As of today 2/20/13 I have not received a return call nor have I been able to make successful contact to resolve the complaint.

Should [redacted] wish to make contact with me to resolve this issue my phone number and name will be listed below.

Thank you

Review: I have called Customer Service numerous times requesting that my paper be placed next to my garage door. My driveway has an incline to it and my elderly mother can not reach down and pick up the paper on an incline because she feels that she might fall over. If she does fall, she will not be able to get up on her own. Customer Service has promised that my request will be fulfilled each time I call and yet, the delivery man has placed it next to my garage door a total of two days. I am not sure why this is a difficult request as the delivery man we had prior had no problem with this placement.Desired Settlement: I want my paper placed NEXT TO MY GARAGE DOOR. If the delivery person can not understand that then please find a new delivery person.

Business

Response:

The placement request complaint was escalated to our contractor for the area and he spoke with the carrier and did follow up service checks. The carrier had confused this address with another on his route. The error was identified and addressed and the service checks have shown the paper is now being left by the garage as requested. thank you for bringing this to our attention and for the opportunity to address the concerns.

Consumer

Response:

This is the second time I have had to ask for Revdex.com assistance with this same issue. My mom is 86 years old and does not feel confident to lean over and pick up the newspaper that is placed on the incline of our driveway. I have asked that the newspaper be placed up next to the garage door where the driveway is flat. If my mom falls picking up the paper, she cannot get up on her own, and it will be a 911 call AND I will consider legal action against UT San Diego for incompetence and failure to follow up on customer requests which resulted in personal injury. I contacted customer service this week and I got their customary email stating that they have sent a message about my message. There has been no change in paper placement, just like the numerous previous times that I contacted customer service. It is so ridiculous that I must go through Revdex.com to get any satisfaction!1) I would like the newspaper placed up next to the garage door on the flat of the driveway. 2) UT San Diego needs to review and/or revise how customer complaints are handled. Right now they are ineffective.

Business

Response:

We escalated this repeat issue to the distributor's attention and their response is below: Spoke with carrier this morning to re-emphasize placement request already on file. Service check @ 5:50 a.m. no paper. I left a paper at garage. Just called the customer, and she DID receive 2 papers this morning, both at the garage door. (I explained the duplicate delivery). She says she is satisfied with our efforts at this time

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I signed up for a trial to the UT San Diego newspaper with a field representative at a local grocery story. He took my credit card information. Six months later after several calls UT San Diego was continuing to charge my credit card for the newspaper delivery but I never saw even one newspaper delivered. Totally ripped off for over $100 for nothing ever delivered. I could not get anywhere with their customer service other than I finally convinced them to discontinue the service I never received in the first place.Desired Settlement: I never received the promised services so my money should be refunded. I also think they should do the same for all other people they are doing this to.

Business

Response:

We regret to hear that the customer had not received service. We contacted the customer and discussed the refund amount and with the his satisfactory we have processed the charges back to his credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My subscription typically costs $24 billed to me every 4 weeks. I noticed my bill was for $32.15 on February 12 so I called to inquire about it. I was told it was a computer billing error and it had been fixed. I would be charged the correct amount on my next bill. I asked if it would reflect my $8.15 credit and they said they weren't able to do that ([redacted], customer service). I would get credit in papers if and when I decide to terminate my delivery service. That is just wrong! An overcharge should result in immediate credit/refund. I am very diligent about checking my bills, could you imagine how many people are unaware that they were even overcharged? Where they ever going to notify their customers of their error? I personally did not get a letter. Multiply the $8 by # of subscribers amounts to hundreds of thousands of dollars. I am awaiting a response from them, but I felt compeled to let you and my fellow UT subscribers know what has happened, perhaps bring this to the attention of the proper agency that can follow up on this fraudulent practice.Desired Settlement: Customers notified and refunded.

Business

Response:

Hello,

We are sorry to hear that your rate was increased to $32.15. Our agent has placed your account back to the rate of $22.57. A refund in the amount of 8.15.

This was not a computer error this was part of our annual rate increase. Our regular rate customers pay 34.35 and our promotional rates are 23.96. Our system is designed to step our customers up to the next available rate to get them to the regular rate and our published rates.

We are sorry for the miscommunication and will address this with our representative that took the call.

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I was contacted by the Union Tribune and was told the the

representative with whom I had spoken with on the phone had given me the

wrong explanation. To compensate for my overcharges, my next

billing date was moved back two weeks to allow for my papers due.

Although they have resolved my issue, follow up should be made to assure

other customers were properly notified and compensated for their billing error.

Regards,

Review: My paper carrier has not received the tips I have electronically sent along with my subscription amount in over two years. I found out accidentally when I noticed the date on my latest invoice was incorrect, and I called customer service. After a lengthy conversation, it became clear that my carrier was not being forwarded his tips. They had arbitrarily extended my subscription instead. I got up early the next day to speak with him. I was really embarassed especially since his excellent service had not waivered. He did explain that he and other carriers were no longer receiving tips, and that they were charged $10.00 whenever someone called to say they had not received their paper-no matter the reason.Desired Settlement: I would like the UT to give my carrier his tips-$15.00 per subscription period that I paid.

Business

Response:

Hello,

Mrs. [redacted] has been paying her UT subscription through bill pay by her bank. We receive payment in lump sum, which has been applied directly to her subscription. Bill pay does not provide break down of payment with options for carriers. I have spoken with our customer on 2 separte occassions and she does have an understanding of how the payment system operates. I have provided her with options below on how she can tip her carrier.

1)customer can send paper check with detached bill with a place to put tip amount for carrier

2) we have a separate billing portal she can utilize and has option to place tip.

3) she can tip carrier separately and directly to carrier

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that it is what I was told during the telephone conversation. I understand the UT's policy and know the ways I can assure that my carrier will receive his tips.

I still believe the "policy" to apply over-payments to subscriptions rather than as a tip to the carrier is an unfair (to the carrier) business practice. My husband was a carrier when he was a kid and knows first hand that the carrier gets taken advantage of at every opportunity.

I have tipped my carrier two year's worth and realize that it is the only satisfaction I will receive in this matter.

I hope other carriers have been made aware of the "glitch", and will advise their customers on making payments in a way that assures them of receiving their tips.

Regards,

Review: After calling the Union Tribune News Paper Customer Service line (###-###-####) several times to stop delivery, I continue to receive the Local Value Circulars which are thrown on my driveway and lawn. Although the customer service department informs me the delivery will stop, it still continues.

The advertisement circulars are unsolicited. Sometimes the circulars are thrown under the car or end up lying in the street. This practice is downright littering And it obviously invites burglars.

Please help me get these unwanted deliveries stopped.

Thank you for any help you can give me with this issue.

[redacted]Desired Settlement: Please help in getting the Union Tribune to stop these unsolcited adverisements from being thrown on my lawn and driveway.

Business

Response:

We have discussed this issue with our 3rd party distributor. the action they will be taking to prevent any more deliveries: The area manager will follow up weekly until certain the issue has been resolved, address will be added to the hot sheet for additional follow up after the initial 4 week monitoring, and the GEOFENCING will be placed around the address to alert the area manager.

Review: I am tired of this company throwing newspapers in my front yard. Breaking my plants and littering the sidewalk gutters in my neighborhood. This is littering and is against the law. I have called and emailed for it to stop and it persists. I am tired of seeing these lay in the streets of some neighbors for week and months if I don't pick them up for them.

This practice needs to stop and I am sure that it happens in your neighborhood to. They are of no value and from what I hear from my neighbors, nobody even reads or opens them. They go straight to the trash or recycle.Desired Settlement: Stop throwing this crap in my neighborhood and San Diego. Your littering. Wasting trees and paper. Your ruining peoples gardens. It needs to stop

Business

Response:

In regards to the free distribution of the Local Community Values being delivered to the 2700 block of [redacted] St. We flag any and all calls requesting to stop delivery of this product. After researching our data base we show that we have not received any requests to discontinue the service to this area. In addition we were unsuccessful in locating any communication from Mr. [redacted].

We have resolved this issue by flagging the 13 homes for non-delivery on the 2700 block of [redacted] St. Secondly, we have escalated this situation to the area manager for continued follow up and monitoring.

I have spoken with Mr. [redacted] and have provided my direct line should he need further assistance.

Review: I had a young man stop by my residence promoting the UT-San Diego news paper. He explained that he was promoting this news paper and in turn was receiving promotional points or some sort of donations from UT-San Diego for a college fund. I dont normally read the news paper, however I wanted to help the young man out for this good cause. I was given a small order form which had options of how many times and what days the news paper could be ordered and the different costs. From that form I decided to purchase the $20.00 option which entailed that the news paper would be delivered 3 times a week "Friday, Saturday, and Sunday". This transaction went on in the Month of October of 2012; with that being said I have received 2 news papers since I put in my order. I have called and complained to UT-San Diego atleast 6 times with no results of this issue being resolved. I also have a neighbor who I can not speak for personally but through friendly conversation have found out they are having the same exact issue. I am not upset so much about the $20.00, however I am very disapointed and disgusted with the unprofesionalism and false advertisement of the product that this very well known news paper company is producing.Desired Settlement: I would simply like a refund and to not ever be bothered with a UT-San Diego solicitor again. I would also hope that this information saves others their time and money before making anymore business transactions with this company.

Business

Response:

Hello,

I have attempted to make contact with customer on 1/8/13, left voicemail for return call. Have not received a return call. Stopped paper and processed a refund back to customer in the form of a check.

thank you

Review: The UT throws unwanted advertising "Local Community Values" on my driveway. I have called them and asked them to not deliver. I have completed their online form requesting that they not deliver to my address. Yet two weeks later it is still happening.Desired Settlement: Please stop throwing your trash "Local Community Values" on my driveway.

Business

Response:

Review: On Aug. 27th I was called by a solicitor offering a 6 month UT subscription (Thur - Sunday home delivery) and online access 7 days a week for the price of $26.00. It was charged to one of the following charge cards [redacted], [redacted] or [redacted].

When I called UT on Aug 30th to find out why the paper had not been delivered, I was told by the person in circulation that she could not find my subscription. 10 minutes later she called me back, and said she found the subscription, but it had not been processed. She said the paper was behind in processing subscriptions.

On 9/4/13 I received another telephone solicitor offering to sell me just the Sunday edition of the SD UT. This solicitor said she represented a different company. I told her I had already subscribed, but my paper was never delivered. She suggested I call UT customer Service as they only sold subscriptions by telephone and had nothing to do with the newspaper.

Again this week I have not received a UT Paper, so on 9/5/13 I called circulation. After waiting for 10 minutes I talked with a person who again told me they had no record of my subscription and could not find the subscription that the person on 8/30/13 found that had been charged but not processed.Desired Settlement: I would like a representative from the U.T. San Diego to call me with an actual date of when I will receive delivery of the newspaper at the price the telephone solicitor stated of $26.00 for 6 month of newspapers (Thursday thru Sunday) and online access to newspaper 7 days/week.

Business

Response:

I have been in contact with the customer on 9/5/2013. And on 9/20/2013 sent an email and attempted to make contact by phone. We need additional information from our customer in order to complete and close the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,