U-T San Diego

Review: I have repeatedly requested to be removed from the delivery list of the Tribune. Even though there have been many phone calls and emails, I continue to receive the newspaper in my driveway. I do not want to receive this newspaper. The Tribune uses a sub-contractor for this. They refuse to withhold payment from the vendor and do not seem to have a means of controlling their delivery. I have to pick up the litter on my driveway and dispose of it. I am not paid for this inconvenience and for my time spent on managing their sub-contractor.On 2/6/12, I was informed by [redacted] that she was working with the owner and managers of their sub-contractor to remove me from the list and to monitor my address. However, I again received the paper on 2/19/12. After that point, on 3/4/12, I contacted the Chamber of Commerce for assistance in managing this sub-contractor as I was still receiving the paper (at times receiving 2 papers on the same day). On 4/23/12, I contacted the Tribune again. On top of the paper delivery, there were Tribune employees coming to my residence trying to sell their paper. I submitted a Revdex.com complaint at that point and requested for all contact from the Tribune to stop.This continued throughout the end of 2012 and in January I reached out to [redacted] again to request for all deliveries to stop. I was informed that she had tracked down the error and was working on it. However, today I again received a newspaper.I want this to end now and would also like compensation for my time.Desired Settlement: I DO NOT want to receive any further newspapers from the Tribune. I would like to be compensated $100.00 for my time in corresponding with the Tribune and Chamber of Commerce as well as for picture text messages I have had to send myself as "proof" to the Tribune each time I contacted them.

Business

Response:

Hello,

I assure you UT San Diego has followed all protocol to flag your address as both DO NOT DELIVER and DO NOT SOLICIT as well as taken additional steps to communicate your request. These lapses are a result of human error at some level and not as a result of UTSD's disregard for your request.

Review: I live in Encinitas, CA and on Sundays, UT San Diego distributes plastic bags filled with newspaper advertising a litters them on my driveway.

I have never ordered any services or publications from UT San Diego.

I have requested from UT San Diego to STOP all deliveries to my house. I have given them 2 weeks to comply.

They have not complied.Desired Settlement: Stop delivery of ALL publications from UT San Diego immediately no excuses.

Business

Response:

We have notified our 3rd party vendor that Mr. [redacted] does not wish to receive our advertising products. They have assured us that the deliveries to Mr. [redacted]'s residents has stopped.

I have also confirmed with Mr. [redacted] that he has not received any more deliveries.

Thank you

Review: I am writing concerning a Bait and Switch scheme by the UT representative that sold me an introductory offer at Vons on 10/4/2013. I was lead to believe that the first 4 weeks were $3.96 (offer green sheet on file indicating 99c per week) and that the next 8 or 16 weeks were $20.42 (offer green sheet on file, that I prepaid on a credit card- terms are ambiguous) and thereafter, the next payment due would be $13.96 for the next 8 or 16 weeks (offer green sheet on file - terms are ambiguous). Now the UT is sending final invoice notices of $43.70 due for balances owed, for a paper that I did not want after the initial 16 week commitment, that was prepaid, which I explicitly informed the UT rep of at the time of purchase. According to my calculations, the 16 week term was from 10/4/13 through 2/4/14 and nothing is due. However, I did not receive a paper the week of 10/4. I am requesting an accurate invoice showing $0 due and requesting that UT stop the Bait and Switch schemes with ambiguous terms on offers.Desired Settlement: I am requesting an accurate invoice showing $0 due and requesting that UT stop the Bait and Switch schemes with ambiguous terms on offers.

Business

Response:

The subscription was sold on Friday October 4th and turned in for processing on Monday October 7th. . The customer signed up for Sunday only delivery so the start date was started for the first available Sunday, October 13, 2013.

Attached you will find a copy of the signed order for a minimum subscription period of 16 weeks. Our sales team offers a Sunday only discount of 8 -weeks for $17.92 + a one time $2.50 non refundable activation fee, that includes enrollment in an ongoing auto-debit payment. This requires an upfront payment for the initial 8-week and all future payments are automatically deducted at the 4-week Sunday only rate of $13.96 + tax. Our research indicates other than the initial 8-week payment of $20.42 ($17.92+$2.50 fee) we were unable to successfully obtain any subsequent payments for the duration of the subscription. Therefore, there is a minimum balance still owed of $27.98 for the initial 16-week commitment. The customer received a $10.00 gift premium as part of this minimum commitment.

The additional charges were for delivery after the 16-weeks of service. Although, based on the customer's complaint he does not seem to be aware of the terms of his order - the receipt he references states that "after the initial 16-weeks your subscription will continue, and you will continue to be charged, unless and until you contact U-T San Diego at 1-800-522-8830 to discontinue service". In addition to the receipt, this information can also be found in our " Subscription Information and Policies" which states: "Your subscription will automatically continue after the promotional or introductory rate period at the then-applicable Subscription Rate for your service". In light of the fact the customer did not understand the terms of the agreement we have revised his bill to only include the 2 $13.99 debits for a total of $27.98 and have written off the remaining balance. We will mail him a revised bill.

Review: I am a 68 year old single retired woman. I was approached by a young man in Von's on 02/20/14 selling subscriptions to the Union Tribune. I told him that I wasn't interested because my budget was very limited. He was very persistent and said he was selling the subscriptions to further his education. I again told him that I wasn't interested. He then offered to give me 2 Von's store credit cards worth $20 if I would take a subscription for just 8 weeks. I accepted thinking I was helping with his education. I told him repeatedly that I could not afford to go beyond the initial 8 weeks and he said it would not be a problem.

It was late and I was tired and I trusted him to be honest with me. When I read the fine print on the form I signed I am still confused as to what it really means. I received a bill/notice stating that U-T San Diego attempted to charge my debit card for a second payment and it was declined. By this time, I had a new debit card. I made a copy of the notice, wrote a note stating that I did not wish to continue the subscription because I couldn't afford it and that I was moving and sent it to U-T San Diego. I assumed that the subscription had been stopped.

I moved from that apartment on April 12 to another apartment in the same complex and checked to see if delivery had stopped. The apartment was vacant and I didn't see any papers by the front door. I checked again several times and never saw a paper. I didn't receive anymore notices until 07/22/14 when I received a final notice for $51.79.

I have a real problem with U-T San Diego planting young men is Von's claiming that they are selling subscriptions to continue their education and targeting older retired single women.Desired Settlement: Adjust the amount due to 0 and stop trying to collect.

Business

Response:

We regret the misrepresentation of our subscription offers by the sales rep. I have forwarded the details of this complaint to our Sales Manager and the vendor contracted to sell for us at Vons. They will address this type of behavior. It is not representative of how we request that our products and services be marketed to consumers. The balance on the account has been written off and is now zero.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Greetings, Months ago I had my phone number changed due to the ridiculous amount of phone calls from the San Diego Union Tribune. I was receiving between 2-3 calls per week from their telemarketers. I was very civil and direct in asking them to not call me again. Sure enough within 2 days the phone would ring it is was them again. I had the number changed. A number I had for many years. Now they're at it again. 3 calls in the past week. I'm not civil with them anymore. My number is on a no call list but that doesn't seem to phase management at U-T. I have grown very weary of this nonsense. I ask your assistance in ridding this organization out of my life. These characters had the nerve to call me at 8:50pm last night. I was less than impressed and made it very clear. Any help would be appreciated. Thank you in advance,[redacted]Desired Settlement: I would appreciate the Revdex.com notifying them to stop. I understand that I did not furnish my phone number to you, but I'm very skittish and I DO NOT trust the U-T one bit. I understand that the newspaper businesses are barely holding on but it's not my problem. Thanks again.

Business

Response:

We contacted our telemarketing vendor and their records show they called 760.723.8995 on August 16, August 20 and August 22. They never made contact with anyone until the evening of August 22. At that time, they were asked not to call again. They put the number on their DNC list and have not called since.

We had the 760.723.8995 phone number associated with a subscriber in our database which was the reason for the calls. The number has been added to our internal DNC list now in addition to the DNC list of our vendor.

We do our utmost to adhere to DNC requests at all times.

Thank you for alerting us to this issue and allowing us an opportunity to address it and take the necessary steps to prevent further calls.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you very much for your help. I am forever grateful.

Regards,

Review: I am a subscriber to the San Diego Union Tribune. today I received and email from them stating the following:

Beyond just saying "thank you," we want to REWARD you. And what better way to be REWARDED than by receiving REWARDS like discounts, savings and other benefits from your favorite places all over town? U-T San Diego is pleased to announce that U-T Rewards is coming soon. As a part of your subscription you will be automatically enrolled in U-T Rewards. U-T Rewards features over 300 San Diego merchant locations that will now provide you with rewards when you make purchases at any of these fine establishments.

Your automatic enrollment begins on August 4, 2013. You can find the Terms and Conditions for U-T Rewards by visiting: utsandiego.com/rewards-terms, and you can find additional information about the program by visiting: utrewards.com.

When I looked at the privacy statement I see that the auto enrollment states that they will send my private debit and credit card numbers to their merchants without my permission. The only way is to opt out, instead of opting in. there is no guarantee that this information will be kept secured according to Visa an Mastercard specificiations only a vague assurance that it they will use it confidential.

Most people do not read their "new privacy statement: and will not know that their credit cards are given out to over 30 merchants.

• As part of your automatic enrollment for U-T Rewards, we will provide our program vendor with the credit or debit card numbers we have on file for you so that you can participate in, and our vendor can administer, the rewards program. Our agreement with that vendor requires that they segregate and generally keep your credit card information confidential, and use and share it only as necessary for the purpose of managing the U-T Rewards program. However, if you choose to create a profile for the U-T Rewards program, the use, disclosure and handing of your credit or debit card number, and other information related to or collected in conjunction with U-T Rewards, will also be subject to the program vendor's privacy policy (a copy of which is available utsandiego.premiumrewards.com/privacy), and may be used by the vendor as described therein, including for marketing purposes.Desired Settlement: this should be rescinded and should be an opt in, not an opt out option.

Business

Response:

Thank you for forwarding the referenced complaint, which

appears to reflect a bit of a misunderstanding of the U-T Rewards

Program. U-T Rewards is intended as a no cost, no obligation benefit to U-T

subscribers, and the administrator of the program is not authorized to use or

share payment information for any other purpose without the consent of the

customer. Also, the merchants participating in the program would not have

access to any of our subscribers’ personal information, including payment

information, unless the subscriber provides it to the merchant him or herself

in a separate transaction. Please note that we do not regularly share

subscriber payment information with our partners, and that we are sensitive to

the privacy concerns of our customers and take precautions to safeguard their

personal information. In that regard, we do observe and comply with

Payment Card Industry (“PCI”) Data Security Standards and any portion of actual

credit card information that we maintain is encrypted in our database.

Our U-T Rewards program administrator is similarly required to be PCI

compliant.

Review: Have requested 3 times (877-730-8232) that UT Sandiego stop delivering" Local Community Values" or advertisements on my block. Despite multiple requests the delivery/litter continues despite being assured it would stop. Last time spoke to a supervisor [redacted] badge # [redacted] I was again misled to believe issue would he addressed and it would stop. SD UT contractor throws what amounts to littering on our street. The advertisements/papers are delivered on a regular basis thrown on sidewalks, driveways and littered throughout the block it creates eyesore for our community. A copy of this message is being provided to the city.Desired Settlement: 1. Immediately stop littering our neighborhood w your advertisements.

2. Provide an explanation why multiple requests for same complaint are not corrected on first call/complaint as promised.

Business

Response:

We have stopped the delivery of the Local Ciommunity Values to the [redacted] in [redacted]. I also spoke with the customer about the ongoing delivery. We do not show any previous contact by this customer, but will search our data base for any phone calls coming from his telephone number to address all agents who may have spoken to him.

Thank you

Consumer

Response:

Hi,

Complaint ID[redacted]

I have a complaint with San Diego Union Tribune. This is going to be the 5th time I have contacted their company to resolve this. Last time was through your company and again they have still failed to resolve issue. They just again threw mailing in the street in front of my home. Have asked them repeatedly to stop littering/throwing their unsolicited mailings on our street and they continue to do so despite promising each time they would stop. Please re-open this complaint.

-[redacted]

Business

Response:

We have taken direct steps to ensure that the address does not receive this publication again. Our 3rd party distributor has placed a geo fencing around this street which will alert the management if the carrier enters this area. In addition they will audit the carrier to ensure that the request of the customer is being met.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will keep an eye on my end to ensure they comply with what they are stating they will do.

Regards,

Review: The U-T has had a long history with me of providing or attempting to provide me with services that were not requested.

The most recent example was in early April of 2015 when the company charged my credit card for a digital account and subscription that I did not ask for. When I called customer service about the charge they had no answer. I requested a refund or that charge and also asked for a refund and cancellation on my current subscription which was a Sunday only newspaper that I had set up with them in December of 2014 for a price of $1.00 per week. I had paid for an entire year of this rate and my credit card was charged the full $52.00 back in December. During the phone call in April when I asked for the refund the rep actually told me that their computer system was showing that my payment for the Sunday subscription had not been received. I checked my credit card statement and the charge had indeed showed on my statement. I called back to customer service and spoke with supervisor [redacted] who told me the process was to send proof of the charge to the UT billing department by fax. I did that. After faxing the statement showing the charge, I called and spoke with supervisor [redacted] and verified with him that the charge on my credit card had indeed gone through by having him listen as I spoke with a customer service rep with my credit card company (one on my office phone, one on my cell phone). I have now been waiting for my refund for two weeks and have only been told that "it is in process". My paper delivery immediately ceased and yet they can't refund my credit card quickly in this digital age? They did refund the digital subscription charge.

The unscrupulous practices of this company are highly disturbing.Desired Settlement: I would like a full refund of my current subscription and an apology would be in order.

Business

Response:

Mr. [redacted]'s account was a unique issue. His account had an underlying issue to where certain transactions would not process successfully. We have since resolved the issue and a refund was processed to Mr. [redacted]. I made contact with him today and discussed the issue and the resolution.

Review: The U-T litters the driveways of virtually all San Diego homes and apartment complexes with unsolicited plastic bags weekly stuffed with "Local Values" advertising. This constitutes illegal littering and trespass. It is also a violation of the storm water pollution ordinances and this rubbish gets washed into gutters in rainstorms. Much has been written on this subject (see San Diego Reader) and pages and pages of comments from readers detail attempts to get the UT to stop this illegal littering with very minimal positive results. I have emailed them and continue to get this trash on my driveway (and in our gutters and plants, etc) every week. This is unconscionable behavior and needs to stop.

Business

Response:

We have added Mr. [redacted] address to our do not delivery list. In addition we have stopped the deliveries to the immediate neighborhood except those individual households that specifically opt-in to the Local Community Values product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: continues to all me when I am on DO NOT CALL list. Attempts to get me to try product and tehn witches to subscription later. I DO NOT want a local newspaperDesired Settlement: STOP CONTACTING ME

Business

Response:

We have placed this customer's phone number on our do not call list. In addition we have contacted our 3rd party outbound calling vendors to take the phone number provided off their call file. Please allow 24 hrs for this to take effect.

Review: for 2 months the paper has either not been delivered,thrown in the bushes where we cannot retrieve or been 3-4 hrs late. they have damaged plants, some 20 yrs old ruined and have almost broken stain glass window worth several thousand dollars. I have called 15 times to have a manager contact me to discuss these problems, I have not recieved any call back and the service remains horrible.Desired Settlement: I want full credit for the past 2 months and I want reimbursement for damages to my plants. it is unbelievable that a customer service manager has not called me to rectify this,horrible, horrible service !!!!!

Business

Response:

This complaint was escalated to our Route Manager on Nov 19. They contacted Mr. [redacted] personally and worked out a paper placement for on going deliveries. We were told they also discussed damage and reached an agreement that he was not certain it was caused by the carrier.

The distributor provided Mr. [redacted] her contact information if there are any future issues.

They forgot to send us the resoltuion in a timely matter so we could respond. Please advise if anything futher needs to be done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

yes, they have assisned a new carrier, but I was not given an answer on my plant damages and credit for last 2 months service,we discussed both but no assurance was given on damages, I DID NOT say I wasnt sure the carrier did the damage because I am VERY SURE THE carrier did do the damage !! the papers have begun to be put on the porch as requested, that part is ok.

Business

Response:

The Distributor contacted Mr. [redacted] earlier today and we were told that they agreed on a dollar amount to compensate for the plant damages.

In addition, I confirmed that we have credited his account 8-weeks. His adjusted 'paid to' date is now 1/27/13.

Review: I have previously opted out twice before filing this complaint.

The Union Tribune distributes "Local Community Values" in my neighborhood.

These "junk" distributions of newspaper-printed adds bundled inside a plastic bag end up under cars, in gutters, on top of my shrubs and little the public walkways.

Nobody reads this stuff.

I continue to receive this "litter" in my yard.

The UT should stop distributing unsolicited commercial advertising that litters people's yards. They should pay like the rest of the junk mailers and at least have it delivered properly into my mailbox (where I also opt-out as it comes in.)Desired Settlement: Please stop littering my yard with your unsolicited (in fact, actively rejected) newspaper garbage.

Business

Response:

We have discussed this issue with our 3rd party distributor who delivers this product. They have confirmed that the deliveries will stop as of 3/12/15. To ensure that the issue is resolved they have placed a GEOFence around the address which will alert the area manager if and when the contractor enters the area.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I paid for a 365. Day subscription in 2013, which they were reluctant to do. I received a detailed receipt for that via email and I saved it. They cut my subscription off early in July telling me it was not a full year subscription that I paid for. I paid / renewed for another "year", I emailed the service rep twice on July 18 and July 22 for a receipt. I received one in the mail, but it only contained the price and absolutely nothing else. I asked the rep to send me a detailed receipt on July 24 and to send it to me within a week. To date I have not received a detailed receipt. I filed a dispute with my credit card company and they were unable to get more than the same - a receipt with just the amount on it.Desired Settlement: I would like a detailed receipt outlining that I paid for a ONE year subscription. That is EXACTLY how they explained this to me on the phone.

Business

Response:

we have revised the receipt for our customer and provided the details in the receipt has she requested.

Review: Over charged for 2 months (January & February) They corrected this with credit. They have just upgraded my subscription without my permission.Desired Settlement: Money back in the form of a check.

Business

Response:

Hello,

I have processed a refund in the amount of $18.76. This is the difference in the 2 charges from the previous charge. The reason for these charges were our annual rate increase. I attempted to make contact with the customer in order to attempt to process the refund back to their credit card which would only take 3-5 business days for them to receive. Since the customer requested a check refund, the process is a 2-3 weeks for the customer to receive.

Since I was unable to make contact I with the customer I processed the check as requested.

thank you

Review: I complained twice to the UT North County Times Ad Supervisor, [redacted] at [redacted] forrunning an deceptive and misleading ad under "At Your Service" "Cabinet Refinishing [redacted]" in which she has included a false and non existent contractor's license numberfor this advertiser ([redacted]). The UT/NC Times continues to run this fradulent ad, misleading their readers.Desired Settlement: Delete the advertiser's false license number from the newspaper ad.

Business

Response:

Hello,

The advertiser (cabinet refinishing) has changed his ad copy to state that he is unlicensed. Our Ad Supervisor [redacted] has spoken with Mr [redacted] and will again make contact with him.

Thank you

Review: Hi, I cancelled my subscription to the San Diego UT on March 27th. Strange enough the union tribune charged my account for another month of service on the 28th. One day after I called to cancel.I have called them almost every week since they charged my card and I still do not have the money refunded to me. They do agree that the billing was incorrect when I speak to them, but they do nothing to credit the fee back to me. Every time I call they say they have 'expedited my account".It has now almost been two months and I cannot get them to take any action. Their business practice is absolutely horrible. I know this is a small amount, but it is more than that now.Regards,[redacted]Desired Settlement: The fee that they charged me. $14.75.

Business

Response:

Hello,

Refund has been processed as of 4/15/2013. Spoke to the customer and he is aware that a refund will show on his credit within 3-5 business days.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I signed up for a trail, 4 week, subscription the U-T to be delivered to my home. I signed up outside of the commissary on Miramar Air Station. This was around the end of June. I started getting the paper about 1.5-2 weeks later. I received a phone call from someone at the U-T, about this same time, asking how the delivery was going and if I thought I was going to renew my subscription. I told this person that I had just started receiving the delivery and we, my wife and I, were not sure if we were going to renew at that time. I was informed that a renewal notice would be mailed to me and if I wanted to renew the subscription to just mail it back in. I was also informed that when I signed up for the trial subscription that it was NOT on automatic billing/renewal since I had to use a debit/credit card.On 27 July $11.92 was charged to my debit/credit card from the U-T for subscription renewal. I called the phone number, 619-299-4141, associated with this billing and informed the person I spoke to that I did not want to renew the subscription and to refund the $11.92. I was told it would be refunded in2 business days. This business refunded $11.08 today. I called them back to asked why the whole amount was not refunded, they informed me that it was billed on 27 July and I spoke to them on 31 July they would keep the 84 cents. I told the person on the phone that my trail subscription was only for Thursday-Sunday and if I contacted them on Tuesday to cancel this subscription why was I charged 84 cents for days I never received a paper. I was informed that a request for the remainder of the refund would be put in.This is shady business in my book. Not informing me that they had my debit/credit card set-up for automatic billing and then not informing me that they wished to prorate something I was not receiving. This is bad customer service no matter how you look at it.Desired Settlement: I wish to have the remainder, 84 cents, refunded. I would also like an apology for being lied to about the automatic billing.

Business

Response:

After researching this account we refunded the additional .84 back to Mr.[redacted] on the Visa card ending in [redacted] August 7,2012.

The order we received from the representative at the commissary was for delivery of Thursday - Sunday and 7 days a week access to our digital products. For a time period of 4 billing cycles, to be automatically dedcuted from the customers credit card. In appreciation of signing up for a subscription the customer received a gift premium of $15.00.

It is not our practice to provide incorrect information to our customers. The representative and this incident has been addressed.

We sincerely apologize for the inconvenience this may have caused,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I continue to receive unsolicited "UT Local Values Advertising" flyers wrapped in plastic on my driveway, despite having e-mailed UT asking them to stop. These are a nuisance. I'm not a UT subscriber and I have no interest in receiving their advertisements or solicitations.Desired Settlement: Please have UT San Diego stop throwing their Local Values flyers on my driveway. I'm at [redacted]

Business

Response:

The Local Community Values 3rd party distributor has confirmed that the deliveries to this particular address have stopped. In addition, we have confirmed with the customer that his request has been resolved.

Review: Despite numerous requests to stop, the UT continues to throw "value" publication in my driveway. I do not want this publication, I do not want the hassle of having to throw it out, it generates trash and makes the neighborhood look trashy, and sometimes it blows away and creates litter. Businesses should not deliver unwanted items that create hassles for residents.Desired Settlement: Stop delivering this item to anyone who hasn't specifically requested it.

Business

Response:

I spoke with [redacted] and the product that is being delivered to her is not the "Local Community Values" but is the "Sunday's Best" . I have placed a stop in the system for this product and alerted out 3rd party distributor. In addition I have provided the resident with our ###-###-#### number for contact.

Review: I have asked for their company to stop leaving "local values" every week in my yard for over one year. Nothing has been done. I travel frequently. When I return, there are piles of these papers on my lawn.Desired Settlement: Stop littering my yard every Friday. If I am robbed due to accumulated "Local Values" litter in my yard while traveling with the US Navy, I hold Union Tribune accountable.

Business

Response:

We have contacted our 3rd party distributor and our area manager to assist in resolving the delivery issue that the resident is experiencing. The carrier will provide photo documentation of the non delivery to the manager once the route has been completed. In addition a field verifier will monitor the home for several weeks to ensure the issue has been resolved.

I have provided my direct line to the resident for contact should they need further assistance.

Sincerely,