Uber Technologies

Uber is glad for the chance to take another look in to this concernAs a rider myself, I can definitely understand the rider's frustration with this cancellation that happenedAs was previously explained, UberPOOL rates can fluctuate as they are calculated dynamically based on time, distance, as well as the likelihood that you may be matched with another riderBecause of this dynamic pricing, these fares may change in the event of cancellationsIf the rider has any other concerns regarding this trip, or questions about UberPOOL in general, we're more than happy to help if they reach out to us via our in-app support options

Complaint: [redacted] I am rejecting this response because: part of my complaint is that I have requested a reset of my password so I can get into my accountI have requested the password reset twice already and it's been three days and I still cannot log onto my account Also their policy for items left behind is to login and the driver will contact be directlyI cannot login if they do not send me a password reset link At this point I would like to delete all my information and delete the account but I need my password to be reset first Uber, send me a password reset link ASAP! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ When contacted by the writer about this issue, our Community Support Team investigated and found that another Uber user had input their phone number incorrectlyThey corrected the wrong number, then removed the complainant's number from the accountOur sincere apologies for any distress or inconvenience this has caused

Initial Business Response / [redacted] (1000, 7, 2015/07/20) */ Our sincere apologies to this rider for the frustration he encountered with our NESF UberPOOL $Rides promotionOur Community Support Team has been corresponding with him about this problem, and has corrected all the fares where the promotion did not apply properlyThey have also forwarded the rider's feedback to our engineering team to investigate a possible technical issue, and have issued additional ride credit with the sincere hope he will continue Ubering with usAgain, we apologize for the inconvenience, and appreciate the chance to reply

Uber is glad for the chance to look in to this concernOn July 22nd, one of our agents reached out to this rider in order to provide further information about this difference in the fareWe always encourage our riders to use the fare estimator option in app and to ensure that they're always selecting the proper vehicle class before making their request (uberX vs uberSELECT as with this case)We sincerely hope that the outcome of this concern has been to the rider's satisfaction

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Uber is grateful for the chance to respond to this issue Providing reliably safe and pleasant trips to our riders is extremely important to usUnfortunately, this partner driver's account has been deactivated due to repeated issues with trip and service qualityShe was notified that her driver rating had become unacceptably low and that her account was under a four-week quality review periodShe was also informed of classes offered by our Dallas Driver Support Center that are designed to help our partner drivers to provide more professional service and increase their ratingsBecause no improvement was made during this process, and based on previous ratings and feedback, Uber Technologies is no longer able to partner with her Again, we appreciate the chance to reply Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with this reply due to the fact that some information was falseI recited a text message basically informing me of the week review and so forthI still have the screen shotNo where in that small text message was there any information about any classes- That's falseOtherwise I would of went due to the fact when you apply you just go off a video that's a few minutesThat's itNo further training or informationAs far as safety, that's also falseThe 1st day I worked for this company I was sexually harassed by a customer, it was two drunk males and myself a female aloneof the guys grabbed my chest and kept telling me to take off my clothingI didn't know what to do it the situation, why? Because I wasn't and every other employee wasn't trained or told what to do in that situation especially being a femaleIn this situation I still took these two males home, safe and soundImproper training which could cost someone their life and or rapeAfter getting this "week notice" My ratings did go up (: which I also have screen shots and print outs from the beginning and end from each day/night I workedNow being that I only worked days out of days, my rating isn't going to go up as quickly as it would, clearlyBut regardless, it still was improvingI don't think it's fair for not only this company to reply with information but to also treat there drivers like ***, who if it wasn't for us- It wouldn't be making the company a dimeIf in the 4wks and my rating is SLOWLY increasing- And they only give me out of weeks saidThat's not how you treat workers or do businessI was originally going to the Internet and posting my screen shots to show future drivers etcbut decided it could be something possibly worked outNothing can be worked out if this company keeps giving out claims/information Final Business Response / [redacted] (4000, 9, 2015/08/25) */ The safety and security of both our riders and partner drivers is paramount, and we took this report of unruly and inappropriate passengers [redacted] seriouslyWhen the complainant reported an incident, our Community Support Team took immediate action per our policyThe report was escalated to senior managers, who contacted the driver AND the passengers [redacted] a full report of the alleged incidentThe rider's account remains suspended Uber strives to offer a reliably professional experience for our riders, and to maintain a consistently high-quality performance from our partner driversThe driver's account was deactivated because of repeated issues with trip and service qualityAt this time, we consider the matter closed

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Uber appreciates the chance to respond to this issueOur Community Support Team has reviewed this rider's account and found that the usage of this promo code is in violation of Uber's Terms of Service (https://www.uber.com/legal/usa/terms) Unfortunately, we won't be able to honor the value of the promotionAgain, thank you for the chance to reply

Uber is glad for the chance to look in to this concernWe definitely understand that these inspection fees can be frustratingWe always do our best to make this information clear to our partnersAt the following site for Bakersfield, where this partner signed up, they can find out more information about the vehicle inspection: [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/11/29) */ Uber appreciates the chance to respond to this issue, as the security of our customers' account information is of the utmost importance to usWhen this rider initially contacted our Community Support Team, they immediately changed her log-in information so that any unauthorized users were logged outThe support request was then routed to a senior member of our payments team, who found that while the account had been accessed illegitimately, there was no evidence of a systemwide breach at UberThey disabled the rider's payment method across the Uber platform to prevent any further unapproved charges, then completely refunded the unauthorized faresOur sincerest apologies for the hassle and inconvenience, and thank you again for the chance to reply

Uber is glad for the chance to look in to this concernAfter this rider originally let us know about what happened on this trip, $in credits were added to their Uber rider accountThese credits were then used towards the fare of a trip that took place on August 18th at 9:am

Initial Business Response / [redacted] (1000, 7, 2015/09/23) */ Uber is grateful for the chance to respond to this issueOur Chicago Partner Support Team has removed the full amount of fees that were charged to this partner driver's account, and there is no longer an outstanding balance in association with the deviceOur team has advised this partner to return the device to our Partner Support Center should he wish to take an extended break from driving to prevent incurring any chargesThank you again for the chance to reply Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They fixed up everything

Initial Business Response / [redacted] (1000, 16, 2016/02/25) */ Uber is happy to have the chance to look in to thisWe've reached out previously to this partner to address these concerns and provide explanations for themWe hope this matter has been resolved satisfactorily for them Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Matters hasn't been solve, nothing has changed, since day one l've been trying to solve this problem with Uber, they just don't careThe categories must be maintain for the good of our investment, everyone on its place and other things

Revdex.com The complaint has be resolved with uberPlease delete this complaint from your system Thanks [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/11/02) */ Uber is grateful for the chance to respond to this issue Immediately following this ride, the partner driver contacted our Support Team to let them know that there were more than four passengers [redacted] this uberX tripuberX and UberBLACK trips are designed for up to four passengersIf a party has more than four people, uberXL or UberSUV should be selected to ensure that the riders are connected with a car that will accommodate them all When a ride is requested in the Uber app, a poccurs when the vehicle class is selected that shows the rates and maximum number of riders for that vehicle type (please see attached photos)Also, on the Uber vehicle request screen, riders can double-tap on the vehicle slider to see rates and capacity information for each vehicle type (please see attached photo)It is clearly stated that uberX trips are allowed to hold a maximum of four people, which is why this upcharge was addedUber's rates are determined by the app, not the driverBecause this information is listed in the app, drivers are not required to mention it in order for an upcharge to occur This fare was adjusted so that the driver is fairly paid for the services providedIt reflects the rates of the appropriate option for the number of people who were in the car based on the time and distance of a tripTherefore, we unable to make any further adjustments to this fareThank you again for the chance to reply Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although the maximum is clearly stated, the up charge is not stated in the case of more passengersMy issue is with thisIf I was aware of this clearly, I could have asked for two ubers and still saved money on this tripThe uberx trip charge was only $The up charge was $I could have saved $7, if I had requested two UberX cars

Initial Business Response / [redacted] (1000, 11, 2015/08/31) */ We are terribly sorry to hear about this rider's bad experience on a recent trip. Uber is designed to be a safe, comfortable and entirely cashless system, and soliciting tips or cash payments is expressly prohibited for our partner drivers and... will lead to deactivation from the Uber platform. Complaining to passengers [redacted] rejecting a ride as too short are also unacceptable. Please be assured that our Dallas Driver Ops have followed up with this driver to take appropriate action. We are very grateful to our rider for bringing this matter to our attention, and we have issued account credit to her as a sincere apology for her bad experience and a thank-you letting us know about it. We hope this matter has been resolved to her satisfaction and that she will continue to ride with us. We are always grateful for our riders' feedback so we can improve our performance and make all trips reliably pleasant and professional, and we truly appreciate the chance to respond to this issue. Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the fast response and pleased to know that he will no longer be apart of the Uber brand. It's nice to know this matter wasn't taken lightly! Thank you! :-)

Initial Business Response / [redacted] (1000, 8, 2015/09/17) */ Uber is grateful for the chance to respond to this issueWe have verified that our Chicago Support Center has shipped the complainant's phone via FedEx to her home at no chargeWe do apologize for the delay, and we truly appreciate the rider's patience as we resolved the problemAgain, thank you for the chance to reply Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/09/17) */ Uber is grateful for the chance to respond to this issueOur sincere apologies to this rider for the hassle and inconvenience she experienced after her ride on 8/ When she initially contacted our Community Support Team about this fare, which was excessively high due to a technical error, they immediately adjusted it to the correct amount and refunded the difference, along with additional ride credit in the amount of her overdraft feesOur records show a refund of $issued on 8/When the rider reported that the refund hadn't appeared in her bank account, our Payments Team followed up with PayPal and confirmed that the refund had been processed and settledThey advised the rider to follow up with her bank if the funds were still not in her accountAgain, our apologies for the trouble, and thank you for the chance to reply Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I should be refunded all my rides that day because I missed my appointment due this outlandish behaviorUber has showed little accountability and I will file an ADA compliant with the Department of JusticeSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Uber is grateful for the chance to respond to our service issues, and we're truly sorry to hear about this rider's frustrating experience at the StampedeThe reliability of the Uber system depends on drivers being ready and able to accept trips when they are online, so it's important that we know of issues like this so we can address them appropriatelyOur Community Support Team did not find any driver cancellations on this rider's account, so we ask that she please contact us at [redacted] @uber.com so we can investigate this issue furtherAgain, thank you for the chance to reply

Initial Business Response / [redacted] (1000, 7, 2015/11/04) */ Uber's Community Support Team is always happy to adjust a fare that is excessively high due to a poor route taken by the driver. In this case, when the complainant initially contacted us about this fare, our team confirmed the pick up and drop... off locations, then adjusted the fare to reflect an estimate based on the ideal route for the trip and refunded the difference. They then forwarded his feedback to our Driver Ops team, who have followed up with the driver about the inefficient route. We've dropped an additional $10 credit into our rider's account with the sincere hope he'll continue to ride with us. Thank you very much for the chance to reply. Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response but only after having to jump through hoops to get there. Still find this practice unappealing and hope they are monitored for continuous instances.