Uber Technologies

Uber is glad for the chance to look in to these concernsOn August 23rd, one of our agents from our Social Operations team reached out to this rider in order to take care of this concern for themIf there are still issues, we encourage the rider to reach back out on that e-mail

Initial Business Response / [redacted] (1000, 7, 2015/07/29) */ Uber is grateful for the opportunity to respond to any service issues, and we are very sorry to hear about the trouble this rider encountered when requesting a ride with us. Our Community Support Team was unable to locate account information or... any support requests from this rider, so they have reached out to him directly for more information so we can investigate this matter further. We await this rider's response, and again, thank you for the chance to reply.

Initial Business Response / [redacted] (1000, 7, 2015/09/03) */ Uber is grateful for the chance to respond to this issue Uber implements dynamic pricing to ensure that riders always have a ride available when they need itAs we've explained to the complainant, when the supply of cars gets tight, we choose to raise rates incrementally as a means of making sure that enough drivers are available to respond to demand in the areaWe are adamant about being upfront and clear about our fare pricing during these surged periods so that riders can make an informed choice whether or not to use Uber Please find attached a picture of a surge notification in the Uber appDuring periods of surge pricing, it is not possible for an Uber passenger [redacted] take a ride without first approving the current rates and tapping the 'I ACCEPT HIGHER FARE' buttonIn addition, we require all riders to manually type in and confirm the surge rate when it is over 2.0XThe app also has a surge drop feature in place, so riders can choose to be notified when dynamic pricing endsA reminder of the rate increase is also included in the driver's confirmation notice, should the rider choose to cancel the trip at no charge and seek an alternative rideOur records show that the rider confirmed the surge notification, then accepted the surged rate of 4.3X at 11:p.m Uber's fares are determined by the app, not the driverTo ensure that riders are aware of what a trip will cost, the Uber app features a fare estimator, and estimates received during surge periods will always factor in the rate increase in effect at that timeFor this trip, the rider used the estimator prior to riding to get a quote for her ride with UberSUV, our premium, higher-priced vehicle optionShe received an estimate of $336.60-$526.90, which reflected the current surged rate of 4.3X the fareHer final fare was within the range of the quote she received Because it has come to our attention that the account holder is under years of age, this account has been deactivated as our Terms of Service (https://help.uber.com/h/ [redacted] - [redacted] ) state that users of the Uber app must be or overAgain, thank you for the chance to reply

Initial Business Response / [redacted] (1000, 7, 2015/11/29) */ We appreciate the chance to respond to this issue Uber implements dynamic pricing to ensure that riders always have a ride available when they need itWhen the supply of cars gets tight, we choose to raise rates incrementally as a means of making sure that enough drivers are available to accommodate the demand in the areaWe are adamant about being upfront and clear about our fare pricing during these surge periods so that riders can make an informed choice whether or not to use Uber Please find attached a picture of a surge notification in the Uber appDuring periods of surge pricing, it is not possible for an Uber passenger [redacted] request a ride without first approving the current rates and tapping the 'I ACCEPT HIGHER FARE' buttonIn addition, we require all riders to manually type in and confirm the surge rate when it is over 2.0XThe Uber app features a fare estimator, and quotes received during surge periods will always factor in the rate increase in effect at that timeThe app also has a surge drop feature in place, so riders can choose to be notified when the surge pricing endsA reminder of the rate increase is also included in the driver's confirmation notice, should the rider choose to cancel the trip at no charge and seek an alternative rideOur records show that the customer was shown the surge notification, then accepted the surged rate of 4.1X at 1:a.m Our Community Support Team has corresponded with the complainant to explain dynamic pricing and why Uber implements surged fares during especially busy timesBecause this was the rider's first surge experience, we have adjusted the fare down by 25% as a courtesy and refunded the differenceAgain, thank you for the chance to reply

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ We appreciate the chance to respond to this issue Uber has procedures and guidelines in place that must be strictly followed when a driver submits a request for a cleaning fee, and before a rider is chargedIn this case, the driver contacted us immediately following this rider's trip on 7/12/at 12:a.mto report that the rider had spilled a significant amount of liquid on the backseat of his vehicleHe also reported an odor in his car that prevented him from accepting any trip requests or picking up any passengers [redacted] the backseat of his car was cleaned and deodorizedHe did not know the rider had brought a beverage into his car and had not given permission to do soHe provided photos documenting the mess in the car, the trip number and a description of the incident per our policyThe rider was immediately sent an updated and itemized receiptWhen he contacted our Community Support team inquiring about the adjustment to his fare, he was promptly provided with photos, a further explanation of the charge and a statement of our Cleaning Fee policy Our partner drivers' personal vehicles are their livelihood and their source of incomeWhen a rider makes a mess in their car, they are out of business until the mess and smell are goneDrivers pay out of their own pocket to have their vehicle cleaned, and they need to be fairly compensated for the cleaning required in order for them to continue to pick up passengers [redacted] the condition expected of an Uber vehicle Uber's policies are in place to protect the drivers we partner with and provide their passengers [redacted] an odor-free, clean and comfortable rideUber's Cleaning Fee policies are clearly stated in our Terms of Service (http://www.uber.com/legal/usa/terms) and on our Rider Support page (https://help.uber.com/h/079c30a4-5bXX-XXXX-b518-3ec9c4310e33)When Uber riders sign up for an account, they agree to abide by the Terms of Service, including our right to assess a discretionary cleaning fee when they accept these TermsThe section header "Repair or Cleaning Fees" states the following: "You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from your use of the Services in excess of "wear and tear" damages and necessary cleaning ("Repair or Cleaning")In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Uber in Uber's reasonable discretion, Uber reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider using your preferred payment method designated in your AccountSuch amounts will be transferred by Uber to the applicable Third Party Provider and are non-refundable." Our Rider Help page states: "The drivers that we partner with work hard to maintain clean vehiclesA clean up fee for cosmetic or physical damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet accidents will be assessed and charged when applicableIn most cases, this fee will be between $and $200, but the exact amount depends on the extent of the damageYou will always receive an updated receipt with an explanation when this fee is being charged." We regret that this situation occurred, and again, thank you for the chance to reply Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) https://p4.zdusercontent.com/attachment/_ [redacted] Attached is a picture of the small amount a liquid that got on the front seat, not the backMy wife and kids are witnesses that the driver said he was on his way home and this was his last pick up for the eveningSo this small amount of liquid would not prevent him to continue to workI received a email on 7/regarding the feeAt that time I immediately responded back to the emailI requested a picture and a copy of the receipt this driver paid to get this small amount of liquid cleaned upI emailed everyday until I finally received a response back on 7/That's when I was provided with a pictureI still haven't received a copy of the receipt for the cleaning this driver had to payAfter researching people have been charged cleaning fee's due to vomit which they were charged $feeI do understand if this small amount a liquid caused the driver to buy a can a upholstery cleaner for $and clean his seatI would understand an adjustment of my fair

Initial Business Response /* (1000, 5, 2015/08/10) */
Uber is grateful for the opportunity to respond to this issueA senior manager of our Community Support Team has reached out directly to this rider by phone and the cleaning fee has been completely refundedOur Driver Operations Team will be
following up with the driver for the trip to investigate this matter furtherWhile Uber's Cleaning Fee policies are in place to protect the drivers we partner with and ensure a clean and comfortable ride for their passengers, we are truly sorry for the frustration and inconvenience this rider encountered after her trip, and for the poor support experience she initially receivedAgain, our sincerest apologies, and we appreciate the chance to reply
Initial Consumer Rebuttal /* (2000, 7, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/30) */
Uber is grateful for the chance to respond to this issue
When this rider initially contacted our Community Support Team, they ran an estimate to determine what this ride should typically cost using the most efficient routePer our policy,
they adjusted the fare down by $in accordance with the estimate, promptly refunded the difference and sent an updated receiptThey also forwarded his negative feedback to the driver and our LA Operations Team so that they could address the rider's concerns about a wrong turn taken near the end of the trip and a lack of bottled water in the car (Uber's partner drivers may offer water or other amenities as a courtesy to their passengers)
Uber is always glad to adjust a fare if a driver took an inefficient route, and we truly appreciate our riders' feedback as it helps us ensure that all Uber trips are reliably seamless and professionalHowever, we will not refund this entire fare because of one missed turn which did not significantly affect the duration or mileage of the trip, and we feel the driver should be fairly compensatedWe do apologize if the rider was unhappy with our response, but we believe our team has handled this matter with courtesy and professionalismAgain, thank you for the chance to reply
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The driver was rude and drove mph on a Saturday night of the fwyThe man clearly was milking the fact that we had to pay 1.5x more for the rateHe took his time and didn't even drive us until the doorMade us walk because he didn't want to take his car into a tight spotOnce we arrived we were not let into the event since it took so longFor a billion dollar company, uber refuses to refund anything more than 5$ when they even admit they were at faultNOT OK

Initial Business Response /* (1000, 7, 2015/08/16) */
We appreciate the chance to respond to this issue
Uber has procedures and guidelines in place that must be strictly followed when a driver submits a request for a cleaning fee and before a rider is chargedIn this case, the driver
contacted us immediately following the trip with photos showing an extensive mess in the car, the trip number and a description of the incident per our policyThe driver was unable to resume working until his car was cleanedThe rider was immediately sent an updated and itemized receipt, then upon request provided with documentary photos and a statement of our Cleaning Fee policy
Our partner drivers' personal vehicles are their livelihood and their source of incomeWhen a rider gets sick in their car, they are out of business until the mess and odor are goneDrivers pay out of their own pocket to have their vehicle cleaned, and they need to be fairly compensated for the cleaning required in order for them to continue to pick up passengers ** the condition expected of an Uber vehicle
Uber's policies are in place to protect the drivers we partner with and provide their passengers *** an odor-free, sanitary and comfortable rideUber's Cleaning Fee policies are clearly stated in our Terms of Service (http://www.uber.com/legal/usa/terms) and on our Rider Support page (https://help.uber.com/h/079c30a4-5bXX-XXXX-b518-3ec9c4310e33)When Uber riders sign up for an account, they agree to abide by the Terms of Service, including our right to assess a discretionary cleaning fee when they accept these TermsThe section header "Repair or Cleaning Fees" states the following:
"You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from your use of the Services in excess of "wear and tear" damages and necessary cleaning ("Repair or Cleaning")In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Uber in Uber's reasonable discretion, Uber reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider using your preferred payment method designated in your AccountSuch amounts will be transferred by Uber to the applicable Third Party Provider and are non-refundable."
Our Rider Help page states:
"The drivers that we partner with work hard to maintain clean vehiclesA clean up fee for cosmetic or physical damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet accidents will be assessed and charged when applicableIn most cases, this fee will be between $and $200, but the exact amount depends on the extent of the damageYou will always receive an updated receipt with an explanation when this fee is being charged."
Initial Consumer Rebuttal /* (3000, 9, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, you did not respond to the fact the driver took a joy ride on surge fare pricingThe map of my ride clearly shows the driver was five seconds from my house and diverted and went another minutes, clearly out of the wayHow does this happen when your drivers use Google Maps and an address is provided?
Second, your policy is *** and it allows your drivers to be deceitful, untruthful and consYour response does not address the fact that the driver is lying and there was no mess left in the vehicle requiring clean upYour policy allows drivers to submit fake photos with no evidence of who committed the mess or when the mess was committedAlso uber did not contact me immediately after the driver submitted the claimI was contacted over hours later about the clean up feeNot to mention the fact that I submitted a claim regarding the drivers deceitfulness immediately after exiting the vehicle and receiving my bill
I get it you would rather support your drivers then your customersYou don't care about ***You don't care that I have used your service on several occasions and never had an incidentUnfortunately with this type of *** and your support of untruthful, criminal drivers I will not be using your service any longerMy business will go to Lyft and other cab companies

Initial Business Response /* (1000, 7, 2015/09/03) */
Uber is very grateful for the chance to address our service issues
Our sincerest apologies to this rider for the frustration she experienced after her trip on July On that same day, the partner driver for this ride contacted us to
request a fare adjustment for a different trip due to a GPS problemUnfortunately, he provided us with the incorrect trip number, so this rider's fare was mistakenly adjusted
Uber's Community Support Team has corrected the fare and issued additional ride credit as a sincere apology for the hassle and inconvenienceAlso, our San Diego Driver Ops have also followed up with the partner driver about the errorWe truly hope that this matter has been resolved to our rider's satisfaction, and again, thank you for the chance to reply

Initial Business Response /* (1000, 5, 2015/08/11) */
We appreciate the chance to respond to this issue
Uber has procedures and guidelines in place that must be strictly followed when a driver submits a request for a cleaning fee, and before a rider is chargedIn this case, the driver
contacted us immediately following this rider's trip on 6/28/at 1:a.mto report that the passenger(s) had spilled liquid on the backseat of her vehicleShe also reported an odor in her car that prevented her from accepting any trip requests or picking up any passengers *** the upholstery was cleaned and deodorizedShe provided photos documenting the mess in the car, the trip number and a description of the incident per our policyThe rider was immediately sent an updated and itemized receipt and an explanation of the additional chargePhotos of the mess in the car were provided upon requestWe also reminded her that Uber has a zero-tolerance policy for drinking or substance use on the Uber platform
Our partner drivers' personal vehicles are their livelihood and their source of incomeWhen a rider makes a mess in their car, they are out of business until the mess and smell are goneDrivers pay out of their own pocket to have their vehicle cleaned, and they need to be fairly compensated for the cleaning required in order for them to continue to pick up passengers ** the condition expected of an Uber vehicle
Uber's policies are in place to protect the drivers we partner with and provide their passengers *** an odor-free, clean and comfortable rideUber's Cleaning Fee policies are clearly stated in our Terms of Service (http://www.uber.com/legal/usa/terms) and on our Rider Support page (https://help.uber.com/h/079c30a4-5bXX-XXXX-b518-3ec9c4310e33)When Uber riders sign up for an account, they agree to abide by the Terms of Service, including our right to assess a discretionary cleaning fee when they accept these termsThe section header "Repair or Cleaning Fees" states the following:
"You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from your use of the Services in excess of "wear and tear" damages and necessary cleaning ("Repair or Cleaning")In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Uber in Uber's reasonable discretion, Uber reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider using your preferred payment method designated in your AccountSuch amounts will be transferred by Uber to the applicable Third Party Provider and are non-refundable."
Our Rider Help page states:
"The drivers that we partner with work hard to maintain clean vehiclesA clean up fee for cosmetic or physical damage to the interior or exterior of the vehicle incurred as a result of events such as vomiting or pet accidents will be assessed and charged when applicableIn most cases, this fee will be between $and $200, but the exact amount depends on the extent of the damageYou will always receive an updated receipt with an explanation when this fee is being charged."
We regret that this situation occurred, and again, thank you for the chance to reply
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Above Uber said that they have a strict policy that drivers can report spills AFTER the ride is completeIn my case, Uber indicated that the spilling incident was reported at 1:46AMAccording to the receipt that I have that was when my Uber drive BEGANThe Uber ride ended at 1:50AMI still have this receipt in my email account if it needs to be used
Final Business Response /* (4000, 9, 2015/08/17) */
The ride itself began at 1:a.m., and the incident was reported after the ride was completedWe are unable to adjust this fare, and at this time we consider the matter closed

Initial Business Response /* (1000, 7, 2015/09/09) */
Uber appreciates the chance to respond to this issueOur Community Support Team has retroactively applied the promo code to this rider's fareWe hope that the matter has been resolved to her satisfaction and that she will continue riding with
us

Initial Business Response /* (1000, 7, 2016/01/03) */
Uber is grateful for the chance to respond to this issue, as our Community Support Team works hard to reunite riders with lost items
When the rider initially contacted us about her missing bags, our Community Support Team responded
immediately offering assistance and asking for more information, but did not receive a replyWe have confirmed that the items were indeed returned to the Atlanta Partner Support Center as the driver statesA Senior Manager of our Atlanta team has reached out to the complainant again in an attempt to finally resolve this matter
Drivers partner with Uber as independent contractorsIf a rider leaves an item behind, Uber does everything it can to help retrieve itIf a rider believes a driver is in possession of their property but will not return it, they have the right to seek formal litigation via the appropriate authorities, and Uber will always comply with any investigationHowever, riders are ultimately responsible for their personal items, and Uber cannot be held responsible for lost property, nor for expenses incurred as a resultThank you again for the chance to reply
Initial Consumer Rebuttal /* (3000, 9, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello still trying to receive my items someone emailed me but when I responded it said the issue has already been resolved in another email which it hasn'tBecause no one asked for my address also I gave my
Number to whom ever emailed me and they were supposed to reach out and never have

Initial Business Response /* (1000, 7, 2015/06/29) */
Uber is grateful for the chance to address this issue, as the security of our customers' account and payment information is of the utmost importance to usWe were unable to locate a support request for this issue, so our Community Support Team
has reached out to directly to this rider to begin an investigation of the unauthorized fares, and prevent any further chargesAgain, thank you for the chance to respond
Initial Consumer Rebuttal /* (3000, 9, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bank has resolved this issue and closed this claim

they are not helping me again by phone or emailthey sent the refund for the last complaint about tolls paid to them without responding to my complaint herei called to get the trace number today for the refund timestheir call center does not want to help me and I am not sure whyi just want
to trace this refundi have not drove for uber in over a year and have fought for this refund for just the same amount of timetheir refund center says it was just a mass generic email and they do not know when the deposit wil be sentin the same email it says the deposit was initiated on 3/31/then they told me I had to contact the citation and tolls departmenti didthey said we dont have that information and transferred me back to their refund centerplease help mediate in any waythanks for helping me get this refund at the least initiatedi appreciate your time

Complaint: ***I am rejecting this response because:
Uber is illegally discriminating against me I have gone over this with Uber many times already I have had problems with their Greenlight and locations so I will not enter them for personal safety and we'll being.
The printed trade dress is not a permanent solution.
Uber provided real plastic stick trade dress to everyone but myself I have asked them multiple times to treat my like the millions of other drivers but they flat out never send the trade dress I will be treated the same as all the other drivers and not be discriminated against and I will have trade dress sent to me in the mail by thenI have followed the link on their website several times but the trade dress never arrivesThere is no problem with my mailbox if I receive all of my mailI am also had people tell me that they would send it to me and I never doI have even spoken to critical response which said they would take care of itI want this fixed and I want my trade dress mailed to me in the mail.Sincerely,*** ***

Initial Business Response /* (1000, 10, 2015/12/14) */
***Document Attached***
We appreciate the chance to respond to this issue
Uber implements dynamic pricing to ensure that riders always have a ride available when they need itWhen the supply of cars gets tight, we choose to raise rates
incrementally as a means of making sure that enough drivers are available to accommodate the demand in the areaWe are adamant about being upfront and clear about our fare pricing during these surge periods so that riders can make an informed choice whether or not to use Uber
Please find attached a picture of a surge notification in the Uber appDuring periods of surge pricing, it is not possible for an Uber passenger ** request a ride without first approving the current rates and tapping the 'I ACCEPT HIGHER FARE' buttonIn addition, we require all riders to manually type in and confirm the surge rate when it is over 2.0XThe Uber app features a fare estimator, and quotes received during surge periods will always factor in the rate increase in effect at that timeThe app also has a surge drop feature in place, so riders can choose to be notified when the surge pricing endsA reminder of the rate increase is also included in the driver's confirmation notice, should the rider choose to cancel the trip at no charge and seek an alternative rideOur records show that the customer was shown the surge notification, then accepted the surged rate of 2.8X at 4:p.mEST
Our Community Support Team has corresponded with the complainant to explain dynamic pricing and why Uber implements surged fares during especially busy timesBecause this was not the rider's first surge experience, we are unable to make any further adjustments to this fare per our policyThank you again for the chance to reply
Initial Consumer Rebuttal /* (3000, 12, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am merely repeating what I stated earlierSimply stated (and you have admitted it above) YOU ARE TAKING ADVANTAGE OF A VULNERABLE SITUATION AND YOUR CUSTOMERSWhat you did was called PRICE GOUGING, PERIOD!

Uber is glad for the chance to look in to these concernsIf there are occasions where this rider is not seeing these credits added properly, they can write in using the in app support in order to reach out to us, as this is main way to communicate with our agents as they have done previouslyWe
always want to make sure we're looking in to these cases, and adding credit where it is applicable for riders

Initial Business Response /* (1000, 7, 2015/12/02) */
We appreciate the chance to respond to this issue
Uber implements dynamic pricing to ensure that riders always have a ride available when they need itWhen the supply of cars gets tight, we choose to raise rates incrementally as a means of
making sure that enough drivers are available to accommodate the demand in the areaWe are adamant about being upfront and clear about our fare pricing during these surge periods so that riders can make an informed choice whether or not to use Uber
Please find attached a picture of a surge notification in the Uber appDuring periods of surge pricing, it is not possible for an Uber passenger ** request a ride without first approving the current rates and tapping the 'I ACCEPT HIGHER FARE' buttonIn addition, we require all riders to manually type in and confirm the surge rate when it is over 2.0XThe Uber app features a fare estimator, and quotes received during surge periods will always factor in the rate increase in effect at that timeThe app also has a surge drop feature in place, so riders can choose to be notified when the surge pricing endsA reminder of the rate increase is also included in the driver's confirmation notice, should the rider choose to cancel the trip at no charge and seek an alternative rideOur records show that the customer was shown the surge notification, then accepted the surged rate of 3.3X at 1:a.m
When the rider initially contacted us about this fare, our Community Support Team immediately responded to explain dynamic pricing and why Uber implements surged fares during especially busy timesThey reviewed the trip and found that it was correctly billed for the time and distance travelledThe account was absolutely *not* deactivated by our team membersBecause the rider charged this fare back to her credit card-issuing bank, Uber's payment system automatically suspended the accountWhen a chargeback occurs and the funds are returned to the customer by their bank, the fare still remains as a open balance, and orders may not request a ride when their account is in arrears (https://help.uber.com/h/***)Again, thank you for the chance to reply

Final Consumer Response /* (2000, 6, 2015/08/26) */
After I responded to the CSR that crediting my Uber account was not acceptable, he did reply stating he misunderstood my request, and has in fact refunded my moneyThat part of my complaint is settled at this pointAt this time, we can go ahead
and *** it a wash and consider the matter resolved

Initial Business Response /* (1000, 7, 2015/10/15) */
Uber is grateful for the chance to respond to this issueWhen this rider reached out to us about the bag she had left behind, our Community Support Team provided her with the driver's (anonymized) contact information per our policyWhen she
reported that she was unable to reach him, our Miami Driver Ops team also contacted him and removed his access to our system while awaiting his responseHe reported that he did have the bag, and at the rider's request we provided him with her direct contact informationWe would like to add that the driver in question is a seasoned and highly-rated partner who has gone out of his way on his own time to return lost items to his passengers
Drivers partner with Uber as independent contractors, but if a rider leaves an item behind, Uber does everything it can to help retrieve it and facilitate a returnHowever, riders are ultimately responsible for their personal items, and Uber cannot be held responsible for lost propertyThank you again for the chance to reply
Initial Consumer Rebuttal /* (2000, 9, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)