Ultimate Concrete Coatings

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Thank you for allowing me to respond to Mr. [redacted] letter dated August 6, 2015.I will fax you a copy of the second document I mailed to Mr. [redacted] on July 22, 2015 supporting my dissatisfaction with the end result of the project he did for me in November, 2011.  My first written complaint was dated December 4, 2011, which is included in the fax. From his response, I am not sure what, if anything, he is offering.  The many times I called with no response from him and the few times we did talk he never mentioned anything about redoing the patio.  Since my complaints began February 8, 2012, I was well within the "full" warranty.  At this point I am not willing to have him do anything as the patio has deteriorated to a point it needs to be completely replaced.   I have had opinions from other patio contractors and they all tell me the same, "he didn't know how to apply the coating."  Therefore, the only thing I want from him is to refund my money, since I will have to completely replace my patio.  If the problem with the patio had not began within a few months of install, I would accept his response, but this is unacceptable.  I sent pictures to Mr. [redacted] from 2012 and again recently to support my complaint.Mr. [redacted] references he has "the best customer service" is certainly a falsehood.  The last time we spoke, he said, "I am done with you" and hung up.  To my knowledge this is not customer service.  Since he states he has the "best" customer service, I would hope he would want to get this issue resolved in a respectable manner without legal action. In my letter dated July 22, I asked Mr. [redacted]  to respond to me within five days, but as usual, he did not respond. If  you need any more information, please advise.Thank you,[redacted]

Please see the most recent communication to you from our customer Mr. [redacted] that was cc'd to us.   This complaint has been resolved.  The owners were out of town and upon return immediately contacted Mr. [redacted] and came to a resolution.  We are scheduled to do repairs in early...

November.

Thank you,

Ultimate Concrete Coatings

Please see my reply to the response provided by Ultimate Concrete Coatings in the attached Word document.  If you need anything in addition, please let me know.
Thank you.

I don't know about the kind of work they do, but their customer service is sad. I had an appointment to have someone give me an estimate on Friday 2-29 between 2-4 pm. No one showed, no one called. I am tired of business doing this. From now on I will share my experiences. Too bad, they might do great work. Now I will never know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]

I have reviewed the response made by the business in reference to complaint ID [redacted].  We agree that the issue has been resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Date: August 6, 20l STo: Karina- Dispute Resolution DepartmentRe: Per complaint# [redacted]- [redacted]Good morning Karina. Allow me to respond to the...

Revdex.com complaint. I am the owner of Ultimate Concrete Coatings LLS and r have personally dealt with this issue for many years. The project is complete.Our company offers a Limited lH time warranty which consists of two (2) years materials and labor. We have an additional lifetime warranty on materials only. [redacted] is obviously out of her 2 year timeframe.  This issue consists of Ultimate Concrete Coatings LLC covering materials but we will not cover labor.I have personally discussed this with her. Her response  was that she is unwilling to pay a dime towards this issue. She used profanity to me and immediately hung up the phone on me. She is demanding a full refund.l have repeatedly explained to [redacted] that we have the absolute best customer service and per our warranty will cover all material costs but she will have to cover labor cost incurred with her project.As I stated her response was that she will not, swore at me & hung up the phone on me.Thanks for your timet patience and consideration regarding this matter[redacted]OwnerUltimate Concrete Coatings LLC

As previously stated we have notified the customers of our warranty procedures and policies.  This customer is clearly out of warranty.  We have continuously attempted to rectify this matter with the customer however as previously stated the customer is unwilling to spend any money out of pocket for 'out of warranty' work and simply wants clearly stated 'out of warranty' work done at our expense.  Ultimate Concrete Coatings LLC has done everything within our power in order to rectify this complaint.  As clearly stated in numerous conversations, emails and correspondence we are unwilling to supply both materials and labor in order to fix problems that obviously clearly exist.

Rude service technician. Would not even let him into the house. Do not expect professional service from this business.

This issue was resolved, the homeowner is satisfied & the job is completed. Please update
 
Thank You!

We are currently working with the customer to get this resolved, the customer is on the schedule to get the job completed

I don't have another method to rescind or remove a comment, so I will submit this one for now. [redacted] from UCC call me at 11:30 this morning, the 17th of July. He wants to come out and see for himself what the situation is. We will meet here at the house next Tues. or Wednesday. He states that he was under the assumption that "all was taken care of". We shall see what happens - I want to give him a chance to make it right!

We deeply apologize for the service & issues you did have with communication/Installation. As we previously discussed we would gladly come out & grind up all the coating that was laid by our company. Fix the swirl marks in the garage floor & re coat it with the same 4 layer epoxy...

system. We did have a appointment set to come out & address the garage. However we did have some scheduling issues due to our recent move to a new building. Which when we spoke I advised you and apologized about. We even would be happy to lay down the 1/4in chip size instead of the 1/8in chips size which you initially requested, which typically on any warranty issue it would've been putting down the same coatings that was originally done, but because of the issues that did occur we said we would accommodate & do the 1/4in chips size instead. I deeply apologize about the experience you've had with us thus far but the offer does still stand for us to rectify the problem with the work we did.