Ultimate Muscle Black Edition

At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 3/22/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 4/06/as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 4/11/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe have refunded the full amount of $due to this complaintOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountHowever, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.phpBelow is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ultimate Muscle: Black EditionWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted] Please read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 4/28/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/13/as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 5/18/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount, $44.71, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ultimate Muscle: Black EditionWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-326-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-326-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Ultimate Muscle Black Edition, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 8/28/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 9/12/as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 10/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount, $44.71, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the original order date to decide if Ultimate Muscle: Black Edition is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ultimate Muscle: Black EditionWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-326-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-326-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 01/08/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 01/23/as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 01/23/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe have refunded the full amount of $due to this complaint and the delayed deliveryWe apologize for any inconveniencePlease refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions: You will have days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ultimate Muscle: Black EditionWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-326-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-326-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 4/29/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/14/and again on 6/for the continued monthly membership as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 6/15/via email and phone with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount, $from 6/13/2015, due to this complaintHowever, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ultimate Muscle: Black EditionWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-326-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-326-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Ultimate Muscle: Black Edition, every customer is given the right to try their first day supply without charge for the first
daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on ultimatemuscleblackedition.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on ultimatemuscleblackedition.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 01/08/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 01/23/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 01/23/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent issued a 50% partial refund of $on that same dayThe consumer accepted this courtesy credit and the call ended amicablyThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit backWe have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. ultimatemuscleblackedition.com or ultimatemuscleblackedition.com/main/ and below is a brief explanation of our terms and conditions
Terms and Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of Miracle SaffronWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Miracle Saffron is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothiwill bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-326-5712 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for
days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 2/10/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/25/as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 2/27/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of this email, we have refunded the amount of $Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s account.
In regards to the amount of $that the consumer is stating he was charged, that amount has not been charged by Ultimate Muscle Black EditionWe encourage the consumer to check their billing statement and contact the company charging him that amount

At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for
days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 4/17/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe consumer contacted Ultimate Muscle: Black Edition on 4/24/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ultimate Muscle: Black EditionWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-326-5712 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

We located an account under the name of Bruce Poff from 06/11/14. At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for days after
receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 06/11/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 07/04/as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 07/11/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailDuring this original call, the customer was notified we do not have any call records on file to our company, Ultimate Muscle: Black Edition regarding a cancellation We have refunded the full charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ultimate Muscle: Black EditionWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-326-5712 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

The tracking nofor the returned
product is USPS*** *** *** *** *** ** shows the product deliveredI'm still expecting to hear from Muscle Black for a confirmation of closing the account*** ***

At Ultimate Muscle Black Edition, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the
days, if
the customer is not satisfied with their product, they are to contact customer service
via phone or email with a notice of cancellation and the product must be
postmarked for return within those daysIf the customer keeps their day
supply after days from the date of delivery, they are automatically billed
for the product and then billed and shipped a new day supply every days
thereafterThe customer has the ability to cancel at any time by calling
customer service or emailing [email protected] a customer needs to contact customer
service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and
the package the product is shipped inThe terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the productThe
customer also has to click “I agree to the terms and conditions” twice before
the order is processedIf the customer does not click the box to agree with
the terms, the order will not processThe terms and conditions are disclosed
directly on the ordering website, at the bottom of the first page, and also
highlighted in a large white box on the second page where the customer inputs
their billing information, as well as sent out with the product. The customer placed the
order on 2/02/This is when they paid the initial $for shipping and
handling and this began the trial period to sample from the initial day
supply they were sentSince there was no notification of a request for
cancellation and/or a returned product during the allotted time, the customer
was automatically billed for the day supply on 2/17/as explained in the
terms and conditions which they agreed to. Since there was no notification of a request for cancellation and/or a returned product, the customer was again charged for a second bottle of Ultimate Muscle Black Edition on 3/19/as part of the continued monthly membership program. The consumer contacted Ultimate Muscle Black Edition on 3/19/with a request for cancellationThe account was
cancelled immediately as instructed and the customer was sent a cancellation
confirmation via emailBased on the nature of the call, the customer service
agent refunded the amount of $that day for the second charge of the monthly membership productOnce a refund is processed, it
takes 3-business days for it to be credited back to the customer’s
account. We have refunded the remainder of the amount requested, a second charge $87.63, due to this complaint,
however we stand by our policies and we would like to reiterate that our
customers accept the terms and conditions two separate times to process their
orderWe state the terms and conditions clearly, and send a synopsis card with
our contact information, with each orderTerms and conditions are located on
all ordering websites, and should be read as they are there for a reason
Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php

March 6, Revdex.com:
Please see attached document copying the terms and conditions from the websiteWhile I feel the resolution of full refund is acceptable I firmly believe that deceptive marketing is occurring with this companyAlthough the supervisor I spoke with when discussing my complaint noted that they are not offering a free bottle of the product the website clearly has banner graphics throughout the landing page and subsequent detail pages stating "Get your free bottle now.."
Further, if the terms and conditions were started with the paragraph the business submitted to you in the response instead of the version of copy I attached it woudl be clear that this is a time-limited offer that handicaps the consumer and many would not proceed with the trial any furtherIn their information they note that maximum effect takes 60-daysMost supplements will begin to demonstrate an effect in weeksIf the business truly desires to allow a trial then days from purchase date (taking into consideration shipping time) will not even allow a day trialOne can only conclude that the intent of this busines is to "hook" consumers into a purchase that they will then cancel once the charge shows up on their credit card billThe result is $in revenue to the company and a hoodwinked consumerTHIS IS NOT AN ETHICAL BUSINESS PRACTICE and should be addressedFinally I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action, evidenced by the refund appearing on my credit card ledger and, if it does, will consider this complaint resolved
Thank you for your assistance in this matterSincerely,
*** *. ***

At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for
days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 2/4/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/19/as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 3/2/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $44.71, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Ultimate Muscle: Black EditionWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

At Ultimate Muscle: Black Edition, every customer is given the right to try their first day
supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on ultimatemuscleblackedition.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on ultimatemuscleblackedition.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 11/21/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 12/06/as explained in the terms and conditions for which they agreed toThe monthly membership recurred on 01/05/for a second bottle of Ultimate Muscle: Black Edition at $The consumer contacted our company on 01/09/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded the charge of $89.43 on that same dayThe consumer accepted this on a recorded phone call and the call ended amicablyThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit back. We have refunded the remainder of the amount, another charge of $89.43, a total of $credited back to the consumer due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. ultimatemuscleblackedition.com or ultimatemuscleblackedition.com/main/ and below is a brief explanation of our terms and conditions
Terms and Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of Miracle SaffronWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Miracle Saffron is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothiwill bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-326-5712 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Ultimate Muscle: Black Edition, every customer is given the option to try their first day supply without charge for
days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 12/01/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 12/16/as explained in the terms and conditions which they agreed toThe consumer contacted Ultimate Muscle: Black Edition on 12/20/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe received a chargeback notification on 01/09/regarding his chargeWe provided all of the terms and conditions from our website, including the notification that consumers accept all terms before processing the orderThe consumer most likely lost the dispute, due to our terms being provided prior to processing, and is now filing this complaintThe consumer made no attempt to contact us again directly if he was further dissatisfied. We have refunded the full amount $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reason

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10...

days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted].com. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 4/07/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The consumer contacted Ultimate Muscle: Black Edition on 4/14/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-[redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-[redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted].com. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10...

days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 3/22/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 4/06/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 4/11/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the full amount of $89.43 due to this complaint. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.