Ultimate Muscle Black Edition

Review: Company spokesperson contacted me by phone with a trial product and assured me I would receive a confirmation email explaining terms for which I never received. Product arrived with statement of different term spoken of on phone. No response from customer service no. nor sales rep. only leave a message. Promptly sent product back by priority mail and also sent a letter notifying cancellation as in their so called return policy( states you must call or email to cancel, but of course no one answers. I sent an email as well as left message on their phone system. They simply do not acknowledge the contacts since they claim you have to communicate in a specific amount of time or they just don't respond.Desired Settlement: Cancel my order( Product Returned by Priority Mail) Company does not respond to calls or emails. Sent a letter. Would like some communication from company and cancellation of product services.

Business

Response:

We do not have a customer under the name or email address provided. Please have the customer contact our customer service department at 1-855-[redacted]. We are available Monday-Friday, 8am-4pm PST.

Consumer

Response:

The tracking no. for the returned product is USPS. [redacted] shows the product delivered. I'm still expecting to hear from Muscle Black for a confirmation of closing the account.

Review: Get a free trial and pay only shipping but when health supplement comes the fine print in the brochure says if you don't cancel within 9 days they will charge you $90 on the credit card used to make the purchase. When you call the customer service number all you get is a recording so you cannot cancel.Desired Settlement: I don't want them to charge anything else on my credit card, ever. Meanwhile I will keep leaving messages on their voicemail to cancel the "subscription".

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/17/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The consumer contacted Ultimate Muscle: Black Edition on 4/24/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the company in question's explanation in regards to one having to agree to terms and conditions twice during an order is not accurate. they advertise on facebook and when you click to order a "free trial", it says that submitting this order implies that one is 18 years of age and that one agrees to terms and conditions. one can place an order for a "free trial" without seeing terms and conditions.

Regards,

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-[redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1[redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Review: I looked into a free 14 day trial of a muscle supplement and pay shipping only. I didn't want precede online and didn't. The next day I was called about the free trial for this and another product. He said he'd cut the shipping in half and I'd get both for $4. I was told it was an auto shipping thing and after the trial if I didn't cancel I would get charged and shipped a new bottle. He also said along with cutting the shipping he was gonna make it a 21 day trial. I asked and he said I could cancel this at anytime and wouldn't be charged. So I went ahead and did the trial. I got the two bottles of supplements. First thing is that they are pretty much the exact same thing with different names. But the next day I decided to call to cancel the monthly thing. It was then I was informed that after the 14 day trial that if you want to cancel you have to send back the rest of the bottle because they shipped a full 30 day supply. This took me off guard because I never agreed to this and it's so shady. I agreed to pay shipping for a free 21 day trial of 2 different products. That's all I agreed on. I never agreed to pay for extra pills that they didn't tell me they were sending. I do not want to be charged any more by this company and shouldn't be expected to spend more of my own money to ship back something I didn't request.Desired Settlement: I would like to not have to pay to send back extra product that I didn't ask to be sent to me, and I do not want to be charged any more by this company. A free trial is a FREE trial. I paid my shipping that should be it.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted].com. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/07/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The consumer contacted Ultimate Muscle: Black Edition on 4/14/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-[redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-[redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted].com. Please read our terms and conditions for more details.

Review: The company uses deceptive advertising practices to cheat people out of their money. The company charged my credit card once as Jacked Muscle Extreme and another time as Ultimate Muscle Black Edition without my authorization. They advertise a 14 day free trial and tell you that your credit card will be used for shipping and then they charge your credit card $89.00 and $89.43 if you don't contact them by day 14 and then on top of that put you on a monthly membership without clearly indicating that this will occur. Also, although they are obviously the same company I had to call two different number to cancel all future orders. One number to cancel the Ultimate Muscle Black and another number to cancel the Jacked Muscle Extreme . And then after a long wait on the phones (I assume due to other dissatisfied people) and before cancelling your "subscription" they try to sell you the product at a discounted price. Some creatine and BCAA blend is not worth the supposed suggested retail value of $89.99 but their ingredient matrix is also is not disclosed properly on their web site. This company is a scam and is falsely advertising their 14 day trial to people. Full and obvious disclosure would have alleviated this complaint.Desired Settlement: Since I cancelled my credit card to ensure no repeat charges I want a refund of the charges totalling $178.43 sent via check to my mailing address. This will prevent me from blasting this sham of a company on social media and alerting all my gym buddies to avoid them like the plague. This will also keep me from contacting Muscle and Fitness and ESPN magazines and not only cancelling my subscriptions but alerting their advertising departments of the problems I encountered.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 3/22/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 4/06/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 4/11/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the full amount of $89.43 due to this complaint. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a free trial of "Ultimate Muscle Black" through their website "ultimatemuscleblackedition.com" on 1 May 2015 when I saw an offer on the internet for a free trial bottle for supplements. All I had to do was pay shipping and handling. No where on the initial landing page did it say anything about a monthly service. I completed the prompts and I remember that there was a terms and conditions tab. I marked it, but do not recall reading anything about a service of additional fees. Apparently, hidden deep inside it was a reference to a subscription. I never received any e-mails confirming that I had signed up for a service of any kind and no where on the website was this spelled out to what benefits I would receive. Today I see a charge for $89.99 for a service fee and apparently I had to cancel within 14 days to negate this charge. I called the company and requested a refund and they told me that they could only give me 25%. He sent me an e-mail that moment and I continued to tell him that the website wasn't clear and I should be refunded completely. He then came back and said the best he could do was 50%, but looking at his e-mail it was already at a 50% rate. I believe this company is intentionally duping folks into their service and hiding the contractual nature of their service within the fine print to catch folks like myself that haven't read the "terms and agreements" in entirety. Further research into this company has found other folks duped into this service as I was and I believe I have been scammed.Desired Settlement: Full refund of the service fee. The supplement was supposed to be free with a $4.95 shipping charge which I paid.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/28/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 5/13/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 5/18/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $44.72 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $44.71, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: On Oct 24, 2014 I ordered from Ultimate Muscle a bottle of their supplements, with the stipulation that if I did not like for any eason I could contact them within 14 days and we could stop the program an d supplements. On 11/5/14 I called their office to cancel any further shipments. On 11/6/14 one of their sales reps called and said hat I had missed the 14 day time table. I believe that they are wrong because I have a confirmation order in my possession dated 10/24/14. They say I ordered on 10/20/14 but my confirmation order came in right after I ordered ghe supplements. Than k you for any consideration you can help me with. [redacted]Desired Settlement: Just to get my money back that they say I owe them

Business

Response:

This is in reference to the order of Ultimate Muscle Black Edition original 30-day product supply on a 14-day trial basis placed by [redacted] on 10/20/14. We provide this trial for consumers to receive the item and try the product to determine if they wish to continue with the item. The stipulation of the trial period, is to make this decision within 14-days if they chose to cancel. If the item is kept outside of the trial period, they are charged for the original product at the retail price of $89.43.

The original trial order was processed on October 20, 2014 at $4.95 for shipping and handling. His original e-mail confirmation will verify this date, we can provide a copy of his account if necessary to verify when the order originally processed. We shipped the item the next business day, and the trial period was started. There was no attempt to cancel within the trial period and he was charged on November 4, 2014 for the 30-day product supply.

The first attempt to cancel was made on November 5, 2014. He left a voice mail with customer service and we attempted three separate times to get in contact with him to verify the cancellation. We received no call back, and the account was cancelled from any further membership.

Due to the receipt of this letter, and as we are fully invested in customer service we have issued the full refund of $89.43 from November 4, 2014. This refund will take three to seven business days. The customer, Mr. [redacted], will receive an e-mail confirmation for the refund credited to his account.

We confirm on our website the full terms and conditions and they are provided in numerous links throughout our pages as the consumer navigates the site: www.ultimatemuscleblackedition.com. We also provide a “terms card”, a card with a paper copy synopsis of the terms and conditions found on the exact website: www.ultimatemuscleblackedition.com/main/order.php. This synopsis briefly overviews the terms regarding the cancellation within 14-days, or the subsequent charges and monthly membership. It also provides our contact information should the consumer decide to cancel at any time.

Below is a copy of the terms and conditions immediately available on the website:

Your credit card will be charged $4.95 for shipping & handling for a 1 Month Supply of Ultimate Muscle Black Edition. You will have 14 days from your original order date to decide if Ultimate Muscle Black Edition is right for you. If you are enjoying Ultimate Muscle Black Edition do nothing and at the end of your 14 day trial period you will be charged the low rate of only $89.43 for the bottle you received. Approximately 45 days from your original purchase date and every 30 days thereafter you will be sent another 1 month supply of Ultimate Muscle Black Edition and your credit card on file will be billed for $89.43. You may cancel your membership at any time by simply contacting customer service. Please note that, most customers see most noticeable results by using Ultimate Muscle Black Edition consistently for 3 months. You may contact our customer service department via postal mail, email, or by using our toll free phone number. Please allow 3-4 business days for refunds to process. To return a product, you will need to contact us at [redacted] Monday to Friday from 8am to 4pm PST. (USA-Pacific Standard Time).

Best Regards,

Ultimate Muscle Black Edition Support

www.ultimatemuscleblackedition.com

3830 Valley Centre Dr. STE #660

Review: I applied for a 14 day free trial of the ultimate muscle product. I did not know, however that by applying for this I would be allowing the company to withdraw $89.43 every month upon my application. I did not understand what I had to do to cancel my application within the 10 day limit get in receiving my free trial. This happened for two months until I finally caught what was happening. On top of that, I never even received any product for what was charged. Twice I was charged $89.43 and neither time did I receive anything from them in the mail. Nor did I receive a receipt, email, or any conformation of the purchases I had unknowingly made. I was left completely in the the dark about what was going on.Desired Settlement: I want a full refund of $178.86 for the 2 products I was charged for and never received. I DO NOT WANT MY ORDER FULFILLED OR TO RECEIVED THE PRODUCT I UNKNOWINGLY PAYED FOR. I want reimbursement.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/29/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 5/14/2015 and again on 6/13 for the continued monthly membership as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 6/15/2015 via email and phone with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $87.63 from 6/13/2015, due to this complaint. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a trial version of a work out suppl;ement on 2 Feb 2015. After receiving it, and using it for a week, I was uncomfortable with it. At that point I called the company to voice my dislike and to terminate the trial . I was charged the full price for the produyct on 17 Feb 2015. and then again on on 19 march. In all I was charged $180 for a product I did not like, and have not recieved the entire supply of. THe company will only give me back $89 and will not charge me in the future. I tried to get the employees name that I spoke with but he would only give me his first name. I asked for a supervisor, he put me on hold and said that he could only tell me that the supervisors name was Chris S. And that are not permitted to give out names or speak to supervisors directly.....Desired Settlement: I would like all of my money back. But I would also like for this to be looked into. So that in the future if a customer decides to try their product again they will not be mistreated, or laughed at over the phone as I was. Very unprofessional and disrespectful. I served 7 years in the Marines and My wife is active duty in the Army. I understand being frustrated. By line of work explained that clearly to me.... But A customer service associate should not conduct business by raising their voice and telling people to "hush and wait I'll be back"

Just really want future customers to be shown more respect and understanding than I was.

Business

Response:

At Ultimate Muscle Black Edition, every customer is given the option to try their first 30 day supply

without charge for 10 days after receiving their order. During the 10 days, if

the customer is not satisfied with their product, they are to contact customer service

via phone or email with a notice of cancellation and the product must be

postmarked for return within those 10 days. If the customer keeps their 30 day

supply after 10 days from the date of delivery, they are automatically billed

for the product and then billed and shipped a new 30 day supply every 30 days

thereafter. The customer has the ability to cancel at any time by calling

customer service or emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and

the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The

customer also has to click “I agree to the terms and conditions” twice before

the order is processed. If the customer does not click the box to agree with

the terms, the order will not process. The terms and conditions are disclosed

directly on the ordering website, at the bottom of the first page, and also

highlighted in a large white box on the second page where the customer inputs

their billing information, as well as sent out with the product. The customer placed the

order on 2/02/2015. This is when they paid the initial $4.95 for shipping and

handling and this began the trial period to sample from the initial 30 day

supply they were sent. Since there was no notification of a request for

cancellation and/or a returned product during the allotted time, the customer

was automatically billed for the 30 day supply on 2/17/2015 as explained in the

terms and conditions which they agreed to. Since there was no notification of a request for cancellation and/or a returned product, the customer was again charged for a second bottle of Ultimate Muscle Black Edition on 3/19/2015 as part of the continued monthly membership program. The consumer contacted Ultimate Muscle Black Edition on 3/19/2015 with a request for cancellation. The account was

cancelled immediately as instructed and the customer was sent a cancellation

confirmation via email. Based on the nature of the call, the customer service

agent refunded the amount of $87.63 that day for the second charge of the monthly membership product. Once a refund is processed, it

takes 3-7 business days for it to be credited back to the customer’s

account. We have refunded the remainder of the amount requested, a second charge $87.63, due to this complaint,

however we stand by our policies and we would like to reiterate that our

customers accept the terms and conditions two separate times to process their

order. We state the terms and conditions clearly, and send a synopsis card with

our contact information, with each order. Terms and conditions are located on

all ordering websites, and should be read as they are there for a reason.

Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php.

Review: I ordered a FREE sample of a product by Ultimate muscle black. The order form stated you had to pay for shipping with your credit card. Three months later I received a charge for $89 on my credit card. I tried 4 times to call the company to discuss the issue, and after some time they returned my call and were incredible rude and disrespectful on the phone when I described the situation. I told them that I was going to try their product, but would never pay $90 for anything because I'm not that much into supplements but wanted to try their product. The gentlemen I spoke to said that I authorized the payment, which I stated I didn't and wouldn't ever pay that much. He stated I could have returned the bottle, and I said would. He said I would still have to pay the $89, and I reminded him that I never authorized the initial payment of $89. The man became more rude, and I asked if I just needed to contact the Revdex.com and/or state's attorney for them taking money without my consent. He became hostile, and I told him that I would do what I had to do the because he would not work me. He continued to berate, I responded the karma will catch up with you and ended the conversation

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 01/10/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 01/25/15 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 02/19/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the full charge of $89.43 due to this complaint, however we do not provide a free sample on our website. The consumer was initially sent a full 30-day product supply. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: Ultimate Muscle Black has shipped me a free 14 day trail which arrived on 1/14 and was ordered on 1/8. They are stated the trail starts on the purchase date not the date it was received. That would mean the trail in my case was only 8 days. I called them today to cancel my trail and they will not accept a return since the product was past the trail date. This is not true since the trial was for 14 days and I should have until the 28th of January to cancel and return the item. The product that I have has never even been opened and I am willing to ship next day.Desired Settlement: I would like for them to refund the entire amount and I will next day the product back to the retailer.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on ultimatemuscleblackedition.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on ultimatemuscleblackedition.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 01/08/15. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 01/23/15 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 01/23/15 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent issued a 50% partial refund of $44.72 on that same day. The consumer accepted this courtesy credit and the call ended amicably. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.

Review: I ordered the Ultimate Muscle weight supplement free trial offer, knowing that I only had to pay the shipping costs. February 26, 2015, I was charged $89.43 and on February 27, 2015, I was charged an additional $47.33. Both purchases were unauthorized by me. I am one of many customers that have been scammed in this matter.Desired Settlement: My bank statement is -$133.76 of unauthorized transactions.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 2/10/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/25/15 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 2/27/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of this email, we have refunded the amount of $89.43. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. In regards to the amount of $47.33 that the consumer is stating he was charged, that amount has not been charged by Ultimate Muscle Black Edition. We encourage the consumer to check their billing statement and contact the company charging him that amount.

Review: The company charged my credit card multiple times without my authorization and will not refund my money. They advertise a 14 day free trial and tell you that your credit card will be used for shipping and then they charge your credit card $89.43 if you don't contact them by day 14 and then on top of that put you on a monthly membership without your consent. This company is a scam and is falsely advertising their 14 day trial to people. They also make you send the bottle back if you cancel before the 14 days at your expense and charge you the difference depending on how many pills you have taken.Desired Settlement: Refund of $178.86 - money stolen from my account without my consent.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on ultimatemuscleblackedition.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on ultimatemuscleblackedition.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 11/21/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 12/06/14 as explained in the terms and conditions for which they agreed to. The monthly membership recurred on 01/05/15 for a second bottle of Ultimate Muscle: Black Edition at $89.43 The consumer contacted our company on 01/09/15 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the charge of $89.43 on that same day. The consumer accepted this on a recorded phone call and the call ended amicably. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back. We have refunded the remainder of the amount, another charge of $89.43, a total of $178.86 credited back to the consumer due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. ultimatemuscleblackedition.com or ultimatemuscleblackedition.com/main/ and below is a brief explanation of our terms and conditions.

Review: On 6/11/2014 I ordered a "free trial" as the website stated of muscle supplements. I went to ONE website and was told I could pay shipping and receive TWO different supplements. As anyone else would I felt that I was ordering a free trial from one company. I paid my shipping and wrote down the number to cancel if I didn't want the product. I called the 800 number [redacted] on 06/18/2014 at 5:50pm, this shows on my cell bill, and canceled the product. The person advised me that the subscription was canceled and I wouldn't be charged anything else. They didn't indicated I needed to call another number or anything to that nature. I was then charged $89.43 on my credit card on 7/04/2014. I contacted the company again and they said the charge wasn't from them but from the other company and that I needed to cancel that separate. I was able to locate the number and called on 07/11/2014 at 6:05pm. The representative was very rude, refused to care that I didn't know I needed to call a second number, and said there was nothing I could do to get this resolved. The charges remained on my credit card. I have tried disputing the charge through the credit card company, but they still refuse to refund the charges. I feel this was a deceptive way to take advantage of me.Desired Settlement: Refund of the $89.43, since I did call in the allotted time, but didn't know that multiple numbers needed to be called since I ordered all in one transaction online.

Business

Response:

We located an account under the name of Bruce Poff from 06/11/14. At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 06/11/14. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 07/04/14 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 07/11/14 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. During this original call, the customer was notified we do not have any call records on file to our company, Ultimate Muscle: Black Edition regarding a cancellation. We have refunded the full charge of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,