Ultimate Muscle Black Edition

At Ultimate Muscle Black **ition, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial...

period, if the customer is unsatisfed with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically biledfor their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer ne**s to contact customer service, the phone number is list** on ultimatemuscleblackedition.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on ultimatemuscleblackedtion.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. 
The consumer placed the order on 12/1/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since we were unaware of a notification for a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 12/16/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 12/18/14 with a request for cancellation and stated that he had previously emailedour company to cancel. We located the notice for cancellation via email at that time. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. At that time,  the customer service agent also refunded the charge of $87.63 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund.

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10...

days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 4/28/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 5/13/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 5/18/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $44.72 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $44.71, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Ultimate Muscle Black Edition, every customer is given the option to try their first 30 day supply without charge for the...

first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 12/26/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 1/10/16 as explained in the terms and conditions which they agreed to. We attempted to bill the customer for the next 30 day supply on 2/9/16 but the charge was declined. We successfully billed the customer on 2/12/16. The consumer contacted Ultimate Muscle: Black Edition on 2/13/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day for the most recent charge (the customer would not have received this order at the time he called because it only shipped on 2/13/16). We also mailed a check to the customer for the previous amount of $89.43. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 14 days from the original order date to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is in reference to the order of Ultimate Muscle Black Edition original 30-day product supply on a 14-day trial basis placed by [redacted] on 10/20/14. We provide this trial for consumers to receive the item and try the product to determine if they wish to continue with the item. The...

stipulation of the trial period, is to make this decision within 14-days if they chose to cancel. If the item is kept outside of the trial period, they are charged for the original product at the retail price of $89.43.
The original trial order was processed on October 20, 2014 at $4.95 for shipping and handling. His original e-mail confirmation will verify this date, we can provide a copy of his account if necessary to verify when the order originally processed. We shipped the item the next business day, and the trial period was started. There was no attempt to cancel within the trial period and he was charged on November 4, 2014 for the 30-day product supply.
The first attempt to cancel was made on November 5, 2014. He left a voice mail with customer service and we attempted three separate times to get in contact with him to verify the cancellation. We received no call back, and the account was cancelled from any further membership.
Due to the receipt of this letter, and as we are fully invested in customer service we have issued the full refund of $89.43 from November 4, 2014. This refund will take three to seven business days. The customer, Mr. [redacted], will receive an e-mail confirmation for the refund credited to his account.
We confirm on our website the full terms and conditions and they are provided in numerous links throughout our pages as the consumer navigates the site: www.ultimatemuscleblackedition.com. We also provide a “terms card”, a card with a paper copy synopsis of the terms and conditions found on the exact website: www.ultimatemuscleblackedition.com/main/order.php. This synopsis briefly overviews the terms regarding the cancellation within 14-days, or the subsequent charges and monthly membership. It also provides our contact information should the consumer decide to cancel at any time.
Below is a copy of the terms and conditions immediately available on the website:
Your credit card will be charged $4.95 for shipping & handling for a 1 Month Supply of Ultimate Muscle Black Edition. You will have 14 days from your original order date to decide if Ultimate Muscle Black Edition is right for you. If you are enjoying Ultimate Muscle Black Edition do nothing and at the end of your 14 day trial period you will be charged the low rate of only $89.43 for the bottle you received. Approximately 45 days from your original purchase date and every 30 days thereafter you will be sent another 1 month supply of Ultimate Muscle Black Edition and your credit card on file will be billed for $89.43. You may cancel your membership at any time by simply contacting customer service. Please note that, most customers see most noticeable results by using Ultimate Muscle Black Edition consistently for 3 months. You may contact our customer service department via postal mail, email, or by using our toll free phone number. Please allow 3-4 business days for refunds to process. To return a product, you will need to contact us at [redacted] Monday to Friday from 8am to 4pm PST. (USA-Pacific Standard Time).
 
Best Regards,Ultimate Muscle Black Edition Support
www.ultimatemuscleblackedition.com3830 Valley Centre Dr. STE #660
San Diego, CA 92130
Customer Service: [redacted]Monday - Friday , 8am - 4pm
Pacific Standard Time

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10...

days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]@ultimatemuscleblackedition.com. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 2/16/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 3/10/2015 as explained in the terms and conditions which they agreed to. As there was no notification of a request for cancellation, the customer was automatically billed for the second 30 day supply shipped on 4/09/2015.The consumer contacted Ultimate Muscle: Black Edition on 4/15/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the discounted amount of $47.33 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. 
We have refunded the remainder of the amount, $47.33 from 3/10/2015, due to this complaint. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-[redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-[redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]@ultimatemuscleblackedition.com. Please read our terms and conditions for more details.

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10...

days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 01/10/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 01/25/15 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 02/19/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. 
We have refunded the full charge of $89.43 due to this complaint, however we do not provide a free sample on our website. The consumer was initially sent a full 30-day product supply. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10...

days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 6/30/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 7/22/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 7/29/20105 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $47.33 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more deta

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-[redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1[redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10...

days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 4/29/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 5/14/2015 and again on 6/13 for the continued monthly membership as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 6/15/2015 via email and phone with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $87.63 from 6/13/2015, due to this complaint. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Ultimate Muscle Black Edition, every customer is given the option to try their first 30 day supply without charge for the...

first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 8/28/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 9/12/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 10/16/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $44.72 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $44.71, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 14 days from the original order date to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10...

days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 01/08/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 01/23/15 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 01/23/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the full amount of $89.43 due to this complaint and the delayed delivery. We apologize for any inconvenience. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition...⇄ is a brief explanation of our terms and conditions:
Terms and Conditions: You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: I ordered this produt based on a trial price for 14 days. This company billed me before I received the product at full price I feel this is the bait and switch by a company. There terms do not say we bill you full price before you receive the product.Desired Settlement: Change the policy to the true meaning of a 14 day trial. Meaning the time you receive the product do not bill you before this is false advertising no where close to a trial period.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 12/01/14. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 12/16/14 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 12/20/14 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We received a chargeback notification on 01/09/15 regarding his charge. We provided all of the terms and conditions from our website, including the notification that consumers accept all terms before processing the order. The consumer most likely lost the dispute, due to our terms being provided prior to processing, and is now filing this complaint. The consumer made no attempt to contact us again directly if he was further dissatisfied. We have refunded the full amount $89.43 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason.

Review: website

http://ultimatemuscleblackeditionrev.com/

notes all throughout website "Send me my free bottle." Website noted $4.95 S&H. Ordered "Free Bottle on 02-04-2015. Terms and conditions" not linked to checkout process. Buried in terms are a 10 day cancellation or full bill clause. I discovered this when my credit card was billed $89.43 on 02-23-2015

Contacted customer service about this and noted misleading advertising. The business certainly has covered itself legally however consumers are being misled. When I noted that I misunderstood due to the website and difference in buried terms the supervisor noted I should have called the company to clarify. I was offered a $44 refund as a courtesy. I wanted to return the item unopened for a full refund but not allowed to do so.

It was clear to me by tyhe way the supervisor was responding that I was not the first person to complain about the false advertising tactics.Desired Settlement: 1- leverage the business to chnage its false website wording

2- make the terms and consitions part of the checkout process and clearly state what will occur - not bury them deeply in a lot of wording.

3- refund the total cost of my purchase.

4- add this business to your scam alert listing (This is false advertising).

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 2/4/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/19/15 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 3/2/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $44.72 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $44.71, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted]. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Consumer

Response:

March 6, 2015

Please see attached document copying the terms and conditions from the website. While I feel the resolution of full refund is acceptable I firmly believe that deceptive marketing is occurring with this company. Although the supervisor I spoke with when discussing my complaint noted that they are not offering a free bottle of the product the website clearly has banner graphics throughout the landing page and subsequent detail pages stating "Get your free bottle now.." Further, if the terms and conditions were started with the paragraph the business submitted to you in the response instead of the version of copy I attached it woudl be clear that this is a time-limited offer that handicaps the consumer and many would not proceed with the trial any further.In their information they note that maximum effect takes 60-90 days. Most supplements will begin to demonstrate an effect in 2 weeks. If the business truly desires to allow a trial then 10 days from purchase date (taking into consideration shipping time) will not even allow a 10 day trial. One can only conclude that the intent of this busines is to "hook" consumers into a purchase that they will then cancel once the charge shows up on their credit card bill. The result is $89 in revenue to the company and a hoodwinked consumer. THIS IS NOT AN ETHICAL BUSINESS PRACTICE and should be addressed.Finally I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action, evidenced by the refund appearing on my credit card ledger and, if it does, will consider this complaint resolved.

Thank you for your assistance in this matter.Sincerely,

[redacted]

Review: So I bought both products online. it was a 21 day free trial of their product. I called and cancelled the products within the 21 days. I was still charged $47.33 because acordimg to them they were not affiliated with the other account when he was clearly able to see the products that I ordered. I wasn't aware that when I make one purchase from the same website that both products are owned by two companies. I was also not informed of this either when I called in to cancel my trial.Desired Settlement: I would like to receive my money back because they were not up front with me and did not state anywhere on the website that each product had to be canceled separately. and did not tell me on the phone that I needed to cancel the other product too.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 6/30/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 7/22/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 7/29/20105 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $47.33 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more deta

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company has charged my credit card without permission . Their website was a fake, making it look like it was off of ESPN.com and athlets use their product. They have a free 14 day trial, as long as you pay shipping. I agreed to that, but saw that they charged my card twice for shipping. They are using two companies one Ultimate Muscle and the other Jacked Muscle Extreme but stating they do not have access to each other accounts. Really, they both charged my card for shipping? I wanted to cancel the trial 5 days into the 14 day window, they were hard to reach and wouldn't return messages. They said to return the product or keep it at 50% off. I wanted to return it, and they said I WOULD NOT BE CHARGED. The next morning after I contacted them vial email, I then see a pending charge for $89.43! They have yet to respond back to me, it's a racket!Desired Settlement: I want all the money except the one charge that I agreed to for shipping which is $3.95

Business

Response:

At Ultimate Muscle Black **ition, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfed with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically biledfor their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer ne**s to contact customer service, the phone number is list** on ultimatemuscleblackedition.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on ultimatemuscleblackedtion.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product.

Review: I ordered this supplement on Jan 8, that had a 14 day free trial, I received the product 10 days after the order, They had UPS delivering the package on the 15th to the apartment complex office. I never receive any notification, I was notified of the package when I received another package at the office. I took ownership on Jan 19 and on the 22nd I was charged $89.43. I thought I had 14 days to try the product how can you test a product when by their own words it took at least 7 days to arrive at my apartment complex. I called to cancel when I seen the charge and they told me I had 14 days from the date shipped. I told them I received the package just 4 days ago. The missing leading advertising is wrong is if I had not replied 14 days after taking the product then I am at fault. But to have over half my trial period used as shipping is completely wrong. I have researched this complaint on this product and there are many reviews on the same issue. I do not want the product and do not want to pay for this. I never had the chance to adequately test the product. I product has not been opened.

I ordered another supplement the same day that is advertised the same way which I bought to use with this one, that company refunded my money and the compliant was closed.Desired Settlement: I do not want the product and do not want to pay for this. I never had the chance to adequately test the product. Please refund any charges $89.43 for this product, I can send back the product they pay for shipping.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 01/08/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 01/23/15 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 01/23/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the full amount of $89.43 due to this complaint and the delayed delivery. We apologize for any inconvenience. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and Conditions: You will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Ten Days is not long enough to test out product, especially when the time starts when you order and not when you received the product.Desired Settlement: Full refund, Company should only send out a ten day supply of supplements.

Business

Response:

At Ultimate Muscle Black Edition, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 8/28/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 9/12/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Ultimate Muscle: Black Edition on 10/16/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $44.72 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $44.71, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: Ultimate Black had a 14 day promotional trial, they sent 2 bottles of dietary supplements for "cost of shipping" in Dec 2015. I never received anything after the initial shipment. They charged my checking account for $89.43 for 2 consecutive months in Jan & Feb. My credit union notified my of fraud last night when they attempted to do the 2nd WD. They closed my card down. I called the company this AM and the representative was VERY argumentative that I had received a 30 day supply in the 1st shipment and the charges were justified because of that. 1st: the Ad said a 14 day supply, their "over shipment" is highly shady when I did not authorize any adt'l shipments or charges 2nd: I have not received more product & we are 60 days into their charging my card. She argued w/ me for almost 30 minutes & I repeatedly requested a manager. When she did get one, he said he would refund the charge from last night & a paper check would be sent in 7-10 days & I "didn't have to return any product" WHICH I NEVER RECEIVED!Desired Settlement: Full refund of the 2 charges @ $89.43 each and deceptive marketing adjusted to be full disclosure. Also, removed from ALL of their customer lists.

Business

Response:

At Ultimate Muscle Black Edition, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 12/26/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 1/10/16 as explained in the terms and conditions which they agreed to. We attempted to bill the customer for the next 30 day supply on 2/9/16 but the charge was declined. We successfully billed the customer on 2/12/16. The consumer contacted Ultimate Muscle: Black Edition on 2/13/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day for the most recent charge (the customer would not have received this order at the time he called because it only shipped on 2/13/16). We also mailed a check to the customer for the previous amount of $89.43. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-326-5712 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-855-326-5712 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: Saw an ad for this product started to fill out the order formed and figured it seemed like too good of a deal and there had to be a catch, so I read the terms and conditions and sure enough I figured out they would automatically charge you and send you the product unless you cancel within their trial period, So I decided I wasn't interested. The next day I was contacted by a salesman offering it at half the original price and they would throw in an additional product as another "Risk free trial" (I was not provided with terms & conditions of this product as this sale was made over the phone, come to find out it was through a completely different company which I had no knowledge of {elite test 360}), I finally caved after rejecting the first couple salesmen (they called repeatedly) and ordered the product. After using the product for approximately 15 days at double the bottle suggested dosage (per salesmen's verbal instruction) with only a few pills left, I decided to cancel the product as it did not do anything for me. I was told in order to not be charged full price for the product I would have to return the remainder, I did not feel like dealing with the hassle of this and gave the approval to charge for the full amount but to cancel the product, I did this with both companies. 1 month later I received another bottle of the product which I was not expecting and checked bank statement and saw I had been billed again without my consent. After leaving messages (un-returned) and waiting on hold for around and hour, I finally got ahold of customer service and was able to re-cancel the order and obtain a copy of the first cancellation phone call, where the operator tells me that he will be sending a cancellation email and that I "need to return the un-used portion", to which I respond "how much will I be charged if I just keep it" (as I did not want to deal with the hassle of the return), we discuss the price and when I am to be billed for it and end the conversation.Desired Settlement: I find this companies business practices shady, and would like to be refunded for the product which I was not made aware of the terms & conditions of (Elite Test 360 $47.33), and I would also like to be refunded for the extra shipment of ultimate muscle black I did not want or authorize $47.33 (and would be willing to return this full bottle as long as shipping is covered). Honestly I would like to see this company shut down due to underhanded sales tactics and trickery, but I doubt that is possible through a bad online review as they are technically doing some of this legally and taking advantage of people who put their undeserved trust into this company blindly.

Business

Response:

At Ultimate Muscle: Black Edition, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]@ultimatemuscleblackedition.com. If a customer needs to contact customer service, the phone number is listed on www.ultimatemuscleblackedition.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.ultimatemuscleblackedition.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 2/16/2015. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 3/10/2015 as explained in the terms and conditions which they agreed to. As there was no notification of a request for cancellation, the customer was automatically billed for the second 30 day supply shipped on 4/09/2015.The consumer contacted Ultimate Muscle: Black Edition on 4/15/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the discounted amount of $47.33 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $47.33 from 3/10/2015, due to this complaint. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.ultimatemuscleblackedition.com or www.ultimatemuscleblackedition.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Ultimate Muscle: Black Edition is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Ultimate Muscle: Black Edition. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-[redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.43 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.43. To cancel automatic delivery and billing, please call us at 1-[redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]@ultimatemuscleblackedition.com. Please read our terms and conditions for more details.