Unilux Advanced Manufacturing LLC

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Pet Grooming Certificate on April 13, by submitting a signed enrollment agreement and a down payment On [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration fee [redacted] was experiencing technical issues with her study units According to our records, there was numerous emails and calls between [redacted] and many Student Care Representatives who tried to assist her All of our Student Care Representatives are trained to help our students with tech support related issues [redacted] call in April 21, and refused to speak to anyone in regards to her technical issues and stated she only wanted her money back A supervisor cancelled her account and [redacted] will receive a full refund of all monies paid, $by April 29, I apologize that [redacted] had some technical issues we were unable to work through If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L [redacted] Student Care Tell us why here

To Whom It May Concern: I welcome the opportunity to address Ms [redacted] ’s concernsMr [redacted] enrolled in our High School diploma program on July 23, by submitting a down payment and a signed enrollment agreementMs [redacted] re enrolled into the High School diploma program on August 19, by submitting a down payment and a signed enrollment agreementMs [redacted] did not complete all of the studies needed to complete the High School diploma in the allowed amount of time when she first enrolledPenn Foster allows Three years to complete the program, with one consecutive year pending paid study time extensionsThe last exam Ms [redacted] took during her first enrollment in the program was on August 22, Ms [redacted] called to continue her studies on August 19, and was re enrolled into the programCredits that were able to transfer to the current program did transfer over, however there were a few failed subjects that did not transferMs [redacted] ’s most recent account, although paid in full, does not meet the requirements of graduation Ms [redacted] is credits short as of nowCore subjects are a $to take a makeup exam, electives are $to replace the subjectMs [redacted] has to make up one core subject and two electivesOn December 14, I emailed Ms [redacted] to advise I am more than willing to waive the fee to update the study time and the failed subjectsI am waiting on a response In order to graduate, all Penn Foster students must be academically and financially completed with the program Ms [redacted] Is eligible for her transcripts, which do require a fee, however they will not state graduated on themPenn Foster High School is regionally accredited for grades through adult by the [redacted] Penn Foster High School is nationally accredited by [redacted] Penn Foster High School is also nationally accredited by the [redacted] ***)The [redacted] is listed by the [redacted] as a nationally recognized accrediting agencyPenn Foster High School is licensed by the [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at [redacted] Sincerely, Andrew K [redacted] Student Advocacy Coordinator

[redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concerns I understand from [redacted] response that he does not wish to send any personal information to dispute this account and I understand his concern for privacy and security In that case, I will need a copy of a police report filed by [redacted] for identity fraud All information we have on this student account, including address, phone number, and email address matches the information in [redacted] original Revdex.com complaint Many letters were sent to [redacted] at this address and calls were made consistently regarding the past due balance In addition, we have a signed enrollment form I am willing to cancel this account if we receive either a notarized statement from [redacted] or a copy of a police reportIf you have any further questions, please contact me directly at [redacted] Sincerely, Toni M [redacted] r

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concernsOn January 24th, [redacted] enrolled into our Pharmacy Technician Diploma program by submitting a down payment and a signed enrollment agreement [redacted] withdrew from the program on June 6th, and was advised she owed a liability on the account for the percentage of the exams completed and having the program opened upI will include a copy of the agreement that has the terms listedThe total liability on the program is $As of March 22, [redacted] has paid $toward that liability [redacted] ’s account has been turned over to the Ability Recovery Services collection agency in order to collect on the remaining liability of $ [redacted] can reach them at ###-###-#### to settle her liability Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely, Andrew K [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Travel and Tourism Career Diploma on April 8, by submitting a signed enrollment agreement and a down payment On [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, administrative and shipping fees [redacted] inquired about cancelling her account on March 22, [redacted] was advised of her cancellation terms at that timeOur records reflect that [redacted] completed one exam on April 10, On March 28, and March 31, we tried to contact [redacted] to discuss her concernsPenn Foster will retain the $registration fee as it is non-refundableAs a courtesy, we processed an additional refund of $on April 1, [redacted] needs to allow ten days for her additional refund to processIn total, [redacted] will have received a refund of $We spoke to [redacted] on April 1, and she agreed with this resolution In addition, an official transcript was ordered and will be sent to the address on file for [redacted] If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L [redacted] Student Care

This is the second time the school is causing unnecessary stressI sent an [redacted] money order in the amount of $towards my tuition on oktmailed on same day and it has not been posted as of today okt I believe this is intentional of the payment processing center in Massachusetts and it is upsettingI informed the accounting department of the school and also my instructorAll of my payment[s] need to be applied onto my student accountDisturbance in my studiesIf this continues I may be suing for my full tuition civil court when I complete my studiesthank you, [redacted] student # [redacted] TranslateDesired Resolution / OutcomeDesired Resolution: Billing AdjustmentBilling AdjustmentselectDesired Outcome: The school needs to apply my tuition payment[s] and/or training payments currently and in the future onto my student account cordially and in a professional manner with dignity

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not received either ADA form and I live in the same town as their work locationWould it be acceptable if I had someone drive me and I could just pick up the form? Also, if I fill out the ADA form which is no problem, the Administrative Assistant will no longer hold water for me as my typing hand (right) has carpal tunnelI need to learn something that I could do to earn income without my hands as I also have RAThank you Regards, [redacted]

Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern:I welcome the opportunity to address [redacted] ***’s concerns [redacted] *** enrolled in our General Studies Certificate on June 7th, by submitting a down payment and a signed enrollment agreement, selecting automatic paymentsOn September 8th [redacted] *** emailed us requesting to cancel her program and requested a refund Due to her contractual agreement she would be responsible for tuition on lessons taken and applicable registration and set up fees When [redacted] signed her enrollment agreement she did select automatic payments and never requested to have it removedPenn Foster reserves the right to debit her account or credit card for monthly payments on the due date On October 06, I called [redacted] and left a voicemail advising her we would not be refunding the $payment that posted to her account on September 30, 2016; but as a courtesy, I would cancel the account and waive the liability owed of $ I requested [redacted] call me back so we could discuss her concerns and did not hear from her The account has been cancelled with nothing further owed and I have sent a letter confirming the cancellation and the adjusted terms Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Toni M [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] Date: August 21, To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma Program on March 8, by submitting a down payment and a signed enrollment agreement [redacted] ’s signed enrollment agreement states that students who cancel after five days and have not submitted an exam they would owe the registration, administration and technology/shipping fees According to our records, [redacted] contacted us on April 6, in regards to cancelling her account however, we offered her a three month deferment on her payments and her account would remain open [redacted] accepted the offer and she would not have a payment due until August 5, Penn Foster’s deferment policy states that representatives are empowered to grant students a one month deferment, not to exceed three months in a month time period On April 6, 2015, [redacted] was granted the maximum deferment allowed of three months and was notified payments would resume on August 5, On August 5, 2015, Penn Foster attempted to withdraw one payment of $from [redacted] ’s bank account That payment was declined by the bank and [redacted] ’s account was taken off of the automatic payment planWe have not receive a payment from [redacted] since April 5, As a courtesy, I have waived [redacted] ’s cancellation terms of $187.00, cancelling her account with no further financial obligations I apologize for any inconvenience this may have caused If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: N/A To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concernsAccording to our records, [redacted] is not a student with Penn Foster We do not have [redacted] ***’s information on file I tried to contact [redacted] on June 6th and 7th to obtain more information If [redacted] used a different phone number or address other than what he listed we can verify thatHe may contact me at the number below with any additional information that was used Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at [redacted] Sincerely, Corinne L [redacted] Student Care Tell us why here

To Whom It May Concern: I welcome the opportunity to address [redacted] concerns [redacted] enrolled in our Pharmacy Technician Diploma Program on February 22, by submitting a signed enrollment agreement and a down payment The account was handed to an outside collection agency due to non-payment I have requested that the account be returned from the collection agency I have also spoken to our Allied Health Education Department and they are willing to work with [redacted] and her employer to help her complete the externship at her place of employmentOnce the account has been returned to us from the collection agency, a Pharmacy Technician instructor will reach out to [redacted] regarding her externship If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M [redacted] Student Services Coordinator

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] - [redacted] To Whom It May Concern: I welcome the opportunity to address Ms [redacted] ’s concernsOn December 5th, Ms [redacted] enrolled into our High School Diploma ProgramMs [redacted] completed all of the exams, however did not achieve enough of the credits needed to graduate the programI will include the directory information and grade report for Ms [redacted] ’s High School ProgramOn May 20th, Ms [redacted] enrolled into our Animal Science programMs [redacted] completed out of exams, and both were taken on June 4th, Ms [redacted] ’s program was closed out on February 17th, I will include the directory information and grade report for the Animal Science programWe are unable to locate any other records for Ms [redacted] ’s in our systemThe enrollments we found were under her previous name, [redacted] ***Ms [redacted] did provide us documents of the name change, enabling us to search for her previous nameWe could not locate any accounts under the [redacted] name Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Andrew K [redacted] Student Advocacy Coordinator

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concernsOn September 30th, [redacted] enrolled into the Medical Billing and Coding program by submitting a down payment and a signed Enrollment AgreementThe last subject in the program is titled Advanced Medical Coding and not all of the exams are multiple choice and do include hands on work that must be submitted and physically graded by an instructorOn November 4th, an instructor walked [redacted] through the screenshot processOn November 7th, [redacted] was advised that the format of the project was incorrect and was provided our student services number if she needed assistanceWe also advised the project requires screen shots of the software showing the module number on the left and her work next to the staffs answers on the rightThe study guide has instructions on how to take a screen shot and list the required modulesOn November 15th, we advised [redacted] her assignment was being returned because it was incompleteWe advised we needed [redacted] to provide a screen capture of each scenario and provided an exampleOn January 1st, we emailed [redacted] the project feedback and helped reset her pass [redacted] for [redacted] February 6th, an instructor provided [redacted] with Technical informationFebruary 11th, we advised [redacted] that she was on the right track and to please save her screen shots in a [redacted] document file as the study guide requiresFebruary 18th, we advised [redacted] we were unable to open her project due to the file typeAdvised there was not a need to zip the files before uploading because the system will zip it on its ownOn February 21st, and February 24th, we advised [redacted] that her Assignment # [redacted] could not be accessed due to the format and if she was having difficulty with the assignment or feedback to call our student services numberOn March 1st, we advised [redacted] that the assignment was being returned because it was incompleteOnly one of fifty-five screen captures was providedIn order to grade the assignment which is part of the curriculum we need the entire projectFeedback for the project is always available when the project is reviewed Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at [redacted] Sincerely, Andrew K [redacted] Student Advocacy Coordinator

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms [redacted] ’s concernsMs [redacted] enrolled in our Veterinary Assistant Career Diploma Program on April 24, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on Ms [redacted] ’s signed enrollment agreementMs [redacted] completed ninety-six percent of her exams; therefore, she owes the full tuition balance According to our records, there has been numerous contact with Ms [redacted] in regards to her externshipOur Education department has even contacted a site to attempt and help Ms [redacted] successfully find a site to complete her externshipUnfortunately, none of the sites that Ms [redacted] or Penn Foster found were adaptable with both parties availability As a courtesy, I have cancelled Ms [redacted] ’s account with no further financial obligationsI apologize for the misinformation and any inconvenience this may have caused Ms [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms***’ concernsMs [redacted] enrolled in our ABC Certified Wedding Planner program on July by submitting a down payment and a signed enrollment agreement When Penn Foster went to cancel out Ms [redacted] account, her autopay savings was added back in error and was reapplied to the liabilityThis did lower the amount of Ms***’ eligible refundOn January 18, I correctly closed out the account to issue a refund check of $This can take a few weeks to be printed and mailed out Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at [redacted] Sincerely, Andrew K [redacted] Student Advocacy Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While Penn Foster did indeed call, they offered a resolution to the issueI was told I would receive further correspondence via Fed Ex postal mail at the beginning of this weekHowever today is Friday and I not received anything from themI attempted to contact them again, in which I was transferred from person to person with no resolve Regards, [redacted]

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Motorcycle Repair Technician Career Diploma on February 14, by submitting a down payment and a signed enrollment agreement In our efforts to keep up with the growing online demand, we have transitioned over to a fully digital format As our stocks have depleted, shipments of study guides have ceased Students will however, still receive all textbooks and any pertinent materials to their course [redacted] did receive two shipments so far Our records indicate [redacted] emailed us June 28, and we advised him of this As a courtesy, I have ordered the remaining materials I have expedited them and [redacted] should receive them by Monday April 27, [redacted] can contact me directly should he not receive his materials by then I also updated [redacted] ’ study time until October 20, 2015, giving him a courtesy six month extension to complete his program Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma Program on April 22, by submitting a signed enrollment agreement and a down payment On [redacted] ’s signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance along with the registration fee [redacted] inquired about cancelling his account on May 17, via phone [redacted] requested to speak with a supervisor and on May 23, an attempt to reach him was unsuccessful On May 24, and May 25, both myself and another supervisor got in touch with [redacted] and after our discussion and offer to apply the discount promised to him ($200.00) and an additional $50.00, he solely wanted a refund As a courtesy, I have cancelled [redacted] ’s account with a refund of his down payment $ I advised [redacted] that we need to refund the student the same method of payment Since [redacted] paid with a credit card ending in 2756, I processed the refund back to that same credit card We ask to allow 7-days for the credit back to be processed [redacted] was not charged any additional payments The emails that were sent were already in process prior to myself processing the credit back I apologize for any inconvenience this may have caused [redacted] If you have any further questions, please contact me directly at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] Date: June 15, To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Veterinary Technician Associate Degree Program on October 16, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’ signed enrollment agreement [redacted] completed ninty-six percent of her exams; therefore, she owes the full tuition balance Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC) Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education Our material meets the requirements of our accreditation Our accreditation is located in our student handbook along with our website Our website states “The decision to accept credits is up to the individual schoolMany of Penn Foster’s courses have been recommended for college and university credit by the ACE/College Credit Recommendation Service.” Our website also states, “no form of accreditation guarantees that any learning institution will accept credits from any other school as transfer credits and you should check with the institutions in which you are interested to see if they will accept Penn Foster College credits.” No school guarantees to accept another schools credits Due to this fact, [redacted] is not eligible for a refund Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at (***) ***-*** Sincerely, Corinne L [redacted] Student Care

[redacted] < [redacted] [redacted] @***.com>11:AM (minutes ago)to me I wish to close the complaint against Penn Foster (case # [redacted] )The dispute has been resolved.Thanks, [redacted] Sent from my [redacted]