Unilux Advanced Manufacturing LLC

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I tried to contact [redacted] via phone and email and have not heard back [redacted] needs to contact me directly so we can discuss and bring this matter to a close Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Phone: ###-###-#### Email: [redacted] @pennfoster.edu

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] Date: June 26, To Whom It May Concern: As previously stated, no school guarantees to accept another schools credits However, as a courtesy, we will refund the entire tuition paid to us A check in the amount of $3,was mailed to [redacted] on Thursday via [redacted] with tracking number [redacted] *** Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: As previously stated, [redacted] enrolled in our Undergraduate Certificate in General Studies Degree Program on August 10, by submitting a down payment and a signed enrollment agreement I have included attachments of the program outline, student enrollment agreement, and a print out of [redacted] ***’s My Courses pageAll attachments show that she enrolled in the Undergraduate Certificate in General Studies Degree ProgramIn addition, none of the classes that [redacted] took were medical related We received an email on May 5, from [redacted] in which she inquired upon completion of her program if her certificate would state “Medical Assistant or something else”We sent two follow up emails on May 5, stating she was enrolled in the Undergraduate Certificate in General Studies and had three semesters to complete in the Medical Assistant in order to graduateFurthermore, [redacted] sent emails on May 16, and May 22, and did not mention once that she was enrolled in the wrong programBoth emails only addressed concerns in regards to time for exam grading and when proctor exams would be sent On July 7, [redacted] sent an email inquiring how much it would cost her to enroll in the Administrative Medical Assistant program, the program she is stating she thought she already completedUpon the preponderance of information, [redacted] was well aware of what program she was in As an extended courtesy, I will extend the $discount to $100.00, however no other offers will be provided Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Tell us why hereRevdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Electronics Technician Diploma Program on January 15, by submitting a signed enrollment agreement and a down payment On January 11, [redacted] cancelled the program At the time of the cancellation he advised us the credit card used for payments was no longer an active card We requested he have his bank send us a letter stating the credit or debit card used, a [redacted] ending in ***, had been cancelled and if applicable, replaced by card number ending in XXXX The letter we received from the bank stated the card ending in [redacted] was changed to a new card Since [redacted] did not use a credit or debit card ending in ***, we not able to accept that letter as proof the card was cancelled On January 16, a supervisor from Penn Foster Student CARE contacted [redacted] and advised him what documentation was needed from his bank to issue his refund in the amount of $and he stated the bank would not send any additional documentation [redacted] ***’s enrollment was cancelled as of January 11, and the refund is pending If we receive a letter from the bank that credit or debit card ending in [redacted] has been cancelled we can issue a check I understand he does not want to provide new billing information which is not required unless he wants a credit back to the new cardToni M [redacted] Senior Student Advocate

Revdex.com Case Number: [redacted] Student Name: [redacted] Crossland Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our High School Diploma Program on March 15, by submitting a down payment and signed enrollment agreement Students who cancel after five days and have not submitted an exam they would owe the registration feeAccording to our records, [redacted] never contacted us in regards to cancelling her account or we would have advised her of this policy As a courtesy, I have refunded [redacted] ’s down payment, $which she will receive in the next 7-daysOnce [redacted] ’s refund is processed, her account will be cancelled with no further financial obligationsI apologize for any inconvenience this may have caused [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: On May 13, I had a phone conference with [redacted] in which we discussed her concerns with her health issues It was decided to cancel her Administrative Assistant Career Diploma Program with no further financial obligations and enroll her into the Fitness and Nutrition Certificate [redacted] is enrolled in a program better suited for her [redacted] was pleased with the outcome and she has my contact information should she need anything in the future Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] *** Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’s concerns [redacted] enrolled in our Professional Locksmithing Career Diploma Program on November 6, by submitting a down payment and a signed enrollment agreement Unfortunately, the materials and equipment necessary for [redacted] to complete a practical exercise in his second module of the course have been on backorder since early November When an item is on backorder it can take Penn Foster up to four to five weeks for us to receive new material We have recently received all equipment for this module I have ordered the materials and have requested we expedite this shipment for [redacted] *** As a courtesy and to avoid further frustration for [redacted] ***, I have also shipped all of the remaining course work and will mark each shipment to be sent expedited shipping I have also extended [redacted] ***’s study time expiration date, giving [redacted] an additional two months to complete the program, make his new expiration date January 5, I sincerely apologize for any inconvenience this has caused Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care [redacted] @pennfoster.edu

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs [redacted] enrolled in our Medical Billing and Coding Diploma Program on October 21, by submitting a down payment and a signed enrollment agreementOn June 20, Ms [redacted] requested we transfer her to The Engineering Technology A.SDegree Program The transfer was completed and we transferred $from the diploma program to the degree program On November 16, Ms [redacted] requested cancellation of the program Under the terms of enrollment she is eligible for a refund of $ Ms [redacted] advised us that her credit card ending in had been cancelled and we advised her on November 16, to provide us with a letter from her bank stating the credit card was cancelled with a zero balance We have already issued a refund of $to the credit card ending in which Ms [redacted] used for subsequent payments As a courtesy I will issue a refund for the full amount of $669, waiving the registration and administrative fees I called Ms [redacted] on November 18, and left a voicemail advising I would issue the full refund but still need the bank letter stating the credit card ending in has been cancelled I apologize for any inconvenience Ms [redacted] has experienced Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concerns [redacted] enrolled in our High School Diploma Program on April 5, by submitting a signed enrollment agreement and a down payment On [redacted] signed enrollment agreement states students wishing to cancel after five days from their enrollment date and complete up to ten percent of their exams would owe ten percent of their tuition balance including the registration, admissions and technology/shipping fees [redacted] inquired about using Veterans Affairs (VA) benefits in April At that time, she was advised of the requirements of using the VA benefits Since [redacted] is a child of a Veteran, she does not qualify for benefits through Penn Foster as only the Veteran and their spouse are eligible According to our records, there is only $paid on [redacted] account as she disputed the payments made on her account through her credit card company The payments she disputed were reversed and returned to her card As a courtesy, I have cancelled [redacted] account with no further financial obligations I apologize for the misinformation If you have any further questions, please contact me directly at ( [redacted] Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ***’ concerns [redacted] enrolled in our Criminal Justice Bachelor’s Degree on February 11th, by submitting a down payment and a signed enrollment agreement [redacted] ***’ account was not closed out as she stated in February of I have attached the chat transcript [redacted] had with us on September 9th, 2016, in which [redacted] does request to proceed to her English classWe did advise, her one year study time limit did expire and there would have been a $fee to extend it for six monthsAt this time [redacted] declined and asked about her transcripts and we advised her how to cancel out of her program With [redacted] account still in an open status it did reflect that there would have been a liability still owed on the account preventing her from getting her transcriptsI have closed out her account, and as a courtesy I will send out a copy free of charge [redacted] can now resubmit her request through [redacted] and we can process it now that the account is closed To follow up with [redacted] ***’ claim with [redacted] , we did receive a dispute from [redacted] and reversed payments in the sum of $on September 30th, The account was still open so payments so invoices were made as [redacted] had them setupOnce we received the [redacted] dispute, [redacted] was removed from automatic payment and invoices were showing past due up until the account was closed out [redacted] does not owe any liability as she has paid enough to cover her termsOn November 4, we have been in contact with [redacted] multiple times via emailWe did advise we have not receive a cancelation request on her account and cancelation was not mentioned until the chat that I have includedThere would not be a refund on the account, however I did offer a discount of $on a new program, if [redacted] was interested in something else Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Tell us why here

Revdex.com Case Number: [redacted] Complainant Name: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] ’s daughter, [redacted] enrolled in our High School Diploma on August 4, by submitting a down payment and a signed enrollment agreement Students who complete more than twenty-five percent and up to fifty percent of their exams owe fifty percent of the tuition including the registration, administration and shipping feeThis is stated on [redacted] ’s signed enrollment agreement [redacted] completed thirty-nine percent of her exams; therefore, she owes fifty percent of the tuition including the fees previously mentionedIn addition, the last payment we received from [redacted] was on December 17, 2014; as a result, he was placed in an outside agency Our transcript policy states, in our Student Handbook, that students need to be current with their payments to be eligible for official transcripts Since we haven’t received a payment from [redacted] since December 17, 2014, no official transcripts can be sent I had a phone conference with [redacted] on August 27, and advised him of this In addition, I ordered a grade report and emailed to [redacted] to show what his daughter, Tiana has completed Also on my conference with [redacted] on August 27, 2015, I have cancelled his daughter, Tiana’s account charging only for the percent of tuition completed All other fees were waived, totaling a discount of $ If [redacted] is able to make a payment by September 11, 2015, I will have the account removed from the outside agency and he can make payments with us until the balance of $is paid If you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] Date: June 10, To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Graphic Design Associate Degree Program on October 27, by submitting a down payment and a signed enrollment agreement Students completing more than fifty percent of their exams owe the full tuition balance, which is stated on [redacted] ’s signed enrollment agreement [redacted] completed one hundred percent of her exams; therefore, she owes the full tuition balance Penn Foster College is nationally accredited by the Accrediting Commission of the Distance Education and Training Council located in Washington, D.C(DETC) Penn Foster College is licensed by the Arizona State Board for Private Postsecondary Education Our material meets the requirements of our accreditation Our accreditation is located in our student handbook along with our website Our website states “The decision to accept credits is up to the individual schoolMany of Penn Foster’s courses have been recommended for college and university credit by the ACE/College Credit Recommendation Service.” Our website also states, “no form of accreditation guarantees that any learning institution will accept credits from any other school as transfer credits and you should check with the institutions in which you are interested to see if they will accept Penn Foster College credits.” No school guarantees to accept another schools credits Due to this fact, [redacted] is not eligible for a refund Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

[redacted] * To Whom It May Concern: I welcome the opportunity to address [redacted] concerns [redacted] enrolled in our Business Management Associate Degree Program on February 9, by submitting a signed enrollment agreement and a down payment Our financial department did try to contact [redacted] on May 4, to advise him that the check he sent in March was received and processed on April 20, They were unable to reach him at the phone number we have on file which is the same phone listed he listed in his Revdex.com complaintThey have also removed any late fees from [redacted] account If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M [redacted]

To Whom It May Concern:Penn Foster is currently working directly with [redacted] to resolve his concernsIf you have any additional questions, please contact me directly at ###-###-####.Sincerely,Corinne L.Student Care

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’s concerns [redacted] enrolled in our Occupational Therapy Aide program on September 24th, by submitting a down payment and a signed enrollment agreement Per [redacted] ’s signed enrollment agreement she had a one year time frame to complete her program, with the opportunity of two, six month extension each costing $Due to missed payments, [redacted] liability was sent to an outside collection agency in which she did pay offThe agency returned her account to us on July 24th On September 30, 2016, [redacted] was contacted and advised that because she went beyond the timeframe outlined in her enrollment agreement and payed for the original program, we will enroll her into the current Occupational Therapy Aide program free of chargeIt was explained to [redacted] that she will have to sign a new enrollment agreement for opening a new account, however we are going to discount the full amount of the program Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care Tell us why here

Revdex.com Case Number: [redacted] Student Name: [redacted] Student Number: [redacted] / [redacted] To Whom It May Concern: I welcome the opportunity to address Ms***’s concernsMs [redacted] enrolled in our Medical Assistant Associate Degree on September 16, by submitting a down payment and a signed enrollment agreement Students who complete more than ten percent and up to twenty-five percent of their exams owe twenty-five percent of the tuition including the registration, admissions and shipping feesThis is stated on Ms***’s signed enrollment agreementSince Ms [redacted] completed seventeen percent of her exams, she owes twenty-five percent of the tuition including the fees previously mentioned As a courtesy, I have cancelled Ms***’s account with no further financial obligations In addition, Ms [redacted] enrolled in our Early Childhood Education Associates Degree on February 5, by submitting a down payment and a signed enrollment agreementThis enrollment has been re-instated and Ms [redacted] can continue with her enrollment in the Early Childhood Education Associates DegreeMs [redacted] will continue her automatic monthly payments of $due on the 24th of the month with her mastercard Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-#### Sincerely, Corinne L [redacted] Student Care

---------- Forwarded message ----------From: K [redacted] Andrew Date: Thu, Jun 29, at 12:PMSubject: [redacted] To: Revdex.comCc: [redacted] **Student Name: [redacted] Student Number: [redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our Travel and Tourism Specialist Career Diploma on November 20, by submitting a down payment and a signed enrollment agreementWhen [redacted] signed the enrollment agreement, she agreed to all terms withinI will include a copy of the enrollment agreement with certain areas highlighted [redacted] agreed to our Pay-By-Mai planUnder the plan [redacted] agreed to pay $as a down payment and $each month for months and a final payment of $The total price was $795.00.The first monthly payment would become due approximately days after the enrollment agreement was processedWe allow a ten day grace period with late paymentsInvoices beyond the ten day grace period will have a $late fee added to the late invoiceIf the defaulted invoice is not covered within forty days of the institutes notice, we reserve the right to call the total program price, due immediately, plus any related collections or attorney fees.Upon successful completion of the program, and full payment of tuition and fees, students will be awarded their DiplomaThe program [redacted] enrolled into, has an month study time allowance, with two month paid extensions available upon requestThe total study time cannot exceed monthsEach month extension is a $fee.Per the enrollment agreement the total price of the program was $That does not include any late fees, [redacted] fees or agency feesIt includes tuition ($600.00) registration ($90.00) shipping/handling ($40.00) and an administrative fee ($65.00) I will attach a copy of all tuition payments made.Due to the past due invoices [redacted] account was turned over to collections on March 2nd, When an account is turned over to collections the student is denied access to their student login due to failing to agree with the financial terms set forth on the agreed enrollment agreementAs a courtesy I had [redacted] account removed from the collection agency on June 22nd, A students current source of income does not prevent them from being turned over to a collection agency.As a courtesy and due to [redacted] expression on being on a fixed income I did remove the remaining balance on her account as of June 29, We also waived all fees for [redacted] hoursIn the event [redacted] would need more [redacted] hours she can reach out to her instructor Russell D**, as [redacted] has been, to get the hours updated.I reached out to the Educational Director of the program and he provided information on the grading and dates the [redacted] is questioningThe school policy allows students to retake a failed exam, however the highest grade allowed on a retake is a 65% which is the minimum passing grade in our career school The effective date of this policy is December 15, and can be found on page of the student handbook I will include a copy of the student handbook.Students in our Travel and Tourism program completing lessons for the reservation system portion of the training are directed to a third party software ( [redacted] ) to complete lessons, quizzes and exams Students complete lessons, quizzes and exams in [redacted] and notify instructors upon completion of each of the four course exams so an instructor can verify the grade in [redacted] and post the grade to the student’s Penn Foster record The [redacted] software allows students to take the exams as many times as they want, however Penn Foster will check the student’s [redacted] log to verify grades The log shows the exam results in date and time order The first full attempt of the exam is posted to the Penn Foster student record The date on the Penn Foster record shows the date the grade is posted Students can retest if they fail a first attempt and the next full attempt of the exam found in the [redacted] log is posted to the Penn Foster student record system with the highest grade allowed being a 65% even if the grade for the second full attempt in [redacted] is higher than 65%This follows our school policy The [redacted] system records the date and time exam is submittedMilitary time is displayed and the time recorded is the local time where the server is located As a result, the times shown on the [redacted] log may be different than the actual time when the student completed the exam due to time zone differences [redacted] completed the first full attempt of the [redacted] exam on June and earned a failing grade of 64% She then retook the exam the same day and earned a 79% Since both exam results in [redacted] were reviewed at the same time, we posted a 65% as a final grade to her record The date shown on the student record is the date the grade was posted which is standard policy We do not use the date the student actually completed the exam unless the instructor review of the log is the same date as when the student completed the exam Ms Tzokas took the exam on June 21st, and her [redacted] record was reviewed on June 22nd, which is the date used to post the grade on her record The date has no effect on her record Our policy is to use current date when posting any grades We hold the same policies for all students, thus we will not be changing the grade on file.In summary Penn Foster has upheld all terms according to the enrollment agreement and the student handbookWe have graciously removed [redacted] from collections, dropped the remaining balance, and offered to not charge any more fees for extended [redacted] time [redacted] has completed out of exams and we wish her the best of luck finishing the program and graduating the program.Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at ###-###-####Sincerely,Andrew K [redacted] Student Advocacy Coordinator

Tell us why hereRevdex.com Case Number: [redacted] *To Whom It May Concern: I welcome the opportunity to address [redacted] ’ concerns [redacted] enrolled in our High School Diploma Program on November 30, by submitting a signed enrollment agreement and a down payment [redacted] enrolled with a $down payment and agreed to automatic monthly payments [redacted] defaulted on the monthly payments and after many attempts to reach her by telephone and by mail, the account was handed to an outside collection agency Late fees are added for each month the student is in arrears and once an account is in possession of a collection agency there are agency fees added as wellI did speak with our Financial Services supervisor regarding the account He has contacted the agency and the agency manager will be overlooking the account so student can continue to make payments If the student wishes to make arrangements to pay-in-full she may contact *** Corporation at [redacted] and request to speak with the manager If you have any further questions, please contact me directly at [redacted] Sincerely, Toni M [redacted] Student Care Coordinator

[redacted] To Whom It May Concern: I welcome the opportunity to address [redacted] concernsOn May 5th [redacted] enrolled in our High School Diploma Program by submitting a down payment and a signed enrollment agreementPenn Foster High School is licensed by the Pennsylvania State Board of Private Licensed SchoolsPenn Foster High School is nationally accredited by the Distance Education Accrediting Commission also nationally accredited by AdvancEDPenn Foster is regionally accredited by the Commission on Secondary Schools of the Middle States Association of Colleges and SchoolsNo form of accreditation guarantees that any learning institution will accept credits from any school as transfer creditsApplying to any post-secondary school, students should check with that school to learn more about their acceptance policiesI have included a link to a sampling of schools that have accepted our High School Diploma [redacted] Penn Foster is devoted to the educational advancement and satisfaction of all our studentsIf you have any further questions, please contact me at [redacted] Sincerely, Andrew K [redacted]