Union Volkswagen

Complaint: [redacted] I am rejecting this response because: their response does not match the factsThe person who responded here was the one who actually told me the sales person was wrong and the car was not sold and was still on their lotI don't see how the "manager" can be so confused as to what their own inventory is.? Regards, [redacted]

That vehicle was sold during the day on Saturday October 24thPrices that are changed on the internet can be effected by several factors ; however, if the vehicle was still available, and [redacted] had the quote she had mentioned, we would of course, have honored it regardlessWe have a luxury lot here, and an amazing luxury manager who can locate an Xfor the client if she's still interestedThe phone number that [redacted] provided was not in service, at this time

Union VW filed for Chapter on June 27, 2016The new owner id Volkswagen of UnionPlease call them at [redacted]

Complaint: [redacted] I am rejecting this response because: I would never buy a car from them based on this experienceAs stated in my complaint days after I was told the car sold I had my husband inquire about it and he was told it was available and ready for a test driveAgain this was days after I was told it was soldFor some reason that piece of the complaint never gets addressed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I would never buy a car from them based on this experienceAs stated in my complaint days after I was told the car sold I had my husband inquire about it and he was told it was available and ready for a test driveAgain this was days after I was told it was soldFor some reason that piece of the complaint never gets addressed.? Regards, [redacted]

That vehicle was sold during the day on Saturday October 24thPrices that are changed on the internet can be effected by several factors ; however, if the vehicle was still available, and [redacted] had the quote she had mentioned, we would of course, have honored it regardlessWe have a luxury lot here, and an amazing luxury manager who can locate an Xfor the client if she's still interested.The phone number that [redacted] provided was not in service, at this time.Warm Regards,Nicole E [redacted] Internet Sales ManagerUnion Volkswagen? ? ? Show details

Complaint: [redacted] I am rejecting this response because:That is incorrectI've already spoken to [redacted] and knew the percent range they were offering me so I knew the finance manager and sales agent were lyingAnd the fact that I came in on the 22nd but most of the other inquires were done on the 23rd (the day I was not there) should be an indicator that something is not right Regards, [redacted]

Good Afternoon, In regards to [redacted] 's complaint, his $was for his down payment towards the vehicle he purchasedIt was not for a promise for a retention programHe , as do we, have a copy of the contractWarm Regards, Nicole E Internet Sales Manager Union Volkswagen

[redacted] signed a credit application that we have here to try to get him a better rate on his credit than he was offered by [redacted] This e-mail is being copied to [redacted]

Complaint: [redacted] I am rejecting this response because: They have not choice but to give back Sales Tax because, ITS THE LAWBut I want to know the DETAILED basis of calculation before I can accept this Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Is this not the dealership located on [redacted] ? Volkswagen of Union advised? that they would reimburse $after requesting that I send a copy of the receiptAll correspondence was sent as requestedVolkswagen of Union stated I would be reimbursedI have proof and documents? where this was stated Regards, [redacted]

Union VW filed for Chapter on June 27, 2016The new owner id Volkswagen of UnionPlease call them at? [redacted]

We tried to accommodate [redacted] l, by letting her know that we can locate a vehicle to that one of her specificationsOur inventory website takes a certain amount of time to update, as myself, the Internet Sales Manager, wasn’t told that the vehicle had been sold during the dayIf it was , I would’ve e-mailed [redacted] to let her know that it was , and would’ve given her several other optionsWe also tried to solve this matter earlier, but again, the phone number we had for her was disconnectedIf she still is interested in the ***, we will still go out of her way, to locate one for her

Complaint: [redacted] I am rejecting this response because:I only signed an initial credit application as I was instructed to finish the process through [redacted] *** Regards, [redacted]

That vehicle was sold during the day on Saturday October 24thPrices that are changed on the internet can be effected by several factors ; however, if the vehicle was still available, and [redacted] had the quote she had mentioned, we would of course, have honored it regardlessWe have a luxury lot here, and an amazing luxury manager who can locate an Xfor the client if she's still interested.? The phone number that [redacted] provided was not in service, at this time

In response to the complaint, we’re going to give her the sales tax back

Complaint: ***
I am rejecting this response because:
That response was an insult, I never mentioned to an associate that I would try to receive a 'free' third key And, I am sorry if your notes did not indicate a missing key, and perhaps as a rule Volkswagen typically put keys But, my car came from another dealer, one in NY I believe There was nearly miles on my car when I received it, even though it was sold to me as new I believe that using the system of VOLKSWAGON does this, or VOLKSWAGON does that, is a poor way to excuse a legitimate customer who did not receive everything that I paid for This car was in the hands of two different dealers, and traveled from Germany, I cannot prove that the second key was not in my package, however, I can say I notified the dealer the same day I took the car, and everyone sang the same song, the key is in the bag, the key is in the bag, I reach in the damn bag, and there is only one KEY!!!!!!I have posted the details of this matter all over Facebook, and shared it with over 5,local consumers who are my friend, and everyone who had any experience with VOLKSWAGEN of UNION say the same thing, it is the most vicious, and inconsiderate dealership in NJ How dare you say that I told someone I wanted a free key, that is just downright stupid Its hard to imagine that a business that deals in public trust would lie about a client who was dumb enough to spend 23,with them,I want MY KEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I prey that you change your ways, there is no way that your dealership will grow with abuse like that!!!!!!
Regards,
*** ***

In regards to *** ***, we will absolutely refund the funds to her in reference to her service contractHowever, as you can see in the attachment , the purchase price is $

Complaint: ***
I am rejecting this response because:I only signed an initial credit application as I was instructed to finish the process through *** ***.
Regards,
*** ***

The $was for the down payment of the vehicle , not for a promise or a guarantee It is in the deal