Union Volkswagen

Complaint: ***
I am rejecting this response because:
Is this not the dealership located on *** *** ** *** *** ** *** Volkswagen of Union
advised that they would
reimburse $after requesting that I send a copy of the receiptAll correspondence was sent as requestedVolkswagen of Union stated I would be reimbursedI have proof and documents where this was stated
Regards,*** ***

The $was for the down payment of the vehicle , not for a promise or a guarantee It is in the deal

Complaint: ***
I am rejecting this response because:That's not my handwriting or signiture!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: their response does not match the factsThe person who responded here was the one who actually told me the sales person was wrong and the car was not sold and was still on their lotI don't see how the "manager" can be so confused as to what their own inventory is.
Regards,
*** ***

That vehicle was sold during the day on Saturday October 24thPrices that are changed on the internet can be effected by several factors ; however, if the vehicle was still available, and *** *** had the quote she had mentioned, we would of course, have honored it regardlessWe have a luxury
lot here, and an amazing luxury manager who can locate an Xfor the client if she's still interested.The phone number that *** *** provided was not in service, at this time.Warm Regards,Nicole E***Internet Sales ManagerUnion Volkswagen Show details

Good Evening , In regards to *** ***'s key, every new vehicle comes with two keys, as did Mr***'sWe pulled the deal, and there were no notes or indication that he was missing a keyOne of the associates also stated that Mr*** also mentioned that he would try to obtain
a free third key If there was a second key needed, we would've had what is called a WE-OWE in the deal; there was no WE-OWE, as every new vehicle comes with two keys

That vehicle was sold during the day on Saturday October 24thPrices that are changed on the internet can be effected by several factors ; however, if the vehicle was still available, and *** *** had the quote she had mentioned, we would of course, have honored it regardlessWe have a luxury
lot here, and an amazing luxury manager who can locate an Xfor the client if she's still interested.? The phone number that *** *** provided was not in service, at this time

Union VW filed for Chapter on June 27, 2016The new owner id Volkswagen of UnionPlease call them at? ***

Complaint: ***
I am rejecting this response because: I would never buy a car from them based on this experienceAs stated in my complaint days after I was told the car sold I had my husband inquire about it and he was told it was available and ready for a test driveAgain this was days after I was told it was soldFor some reason that piece of the complaint never gets addressed.?
Regards,
*** ***

We tried to? accommodate? [redacted]l, by letting her know that we can locate a vehicle to that one of her specificationsOur inventory website takes a certain amount of time to update, as myself, the Internet Sales Manager, wasn’t told that the vehicle had been sold during the dayIf it was , I would’ve e-mailed [redacted] to let her know that it was , and would’ve given her several other optionsWe also tried to solve this matter earlier, but again, the phone number we had for her was disconnectedIf she still is interested in the [redacted], we will still go out of her way, to locate one for her

Complaint: [redacted]
I am rejecting this response because:
Is this not the dealership located on [redacted]? Volkswagen of Union
advised? that they would
reimburse $after requesting that I send a copy of the receiptAll correspondence was sent as requestedVolkswagen of Union stated I would be reimbursedI have proof and documents? where this was stated
Regards,[redacted]

[redacted] signed a credit application that we have here to try to get him a better rate on his credit than he was offered by [redacted]This e-mail is being copied to [redacted]

Complaint: [redacted]
I am rejecting this response because:That is incorrectI've already spoken to [redacted] and knew the
percent range they were offering me so I knew the finance manager and sales agent were lyingAnd the fact that I came in on the 22nd but most of the other inquires were done on the 23rd (the day I was not there) should be an indicator that something is not right
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: their response does not match the facts. The person who responded here was the one who actually told me the sales person was wrong and the car was not sold and was still on their lot. I don't see how the "manager" can be so confused as to what their own inventory is. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:That is incorrect. I've already spoken to [redacted] and knew the...

percent range they were offering me so I knew the finance manager and sales agent were lying. And the fact that I came in on the 22nd but most of the other inquires were done on the 23rd (the day I was not there) should be an indicator that something is not right.
Regards,
[redacted]

That vehicle was sold during the day on Saturday October 24th. Prices that are changed on the internet can be effected by several factors ; however, if the vehicle was still available, and [redacted] had the quote she had mentioned, we would of course, have honored it regardless. We have a luxury...

lot here, and an amazing luxury manager who can locate an X4 for the client if she's still interested.The phone number that [redacted] provided was not in service, at this time.Warm Regards,Nicole E[redacted]Internet Sales ManagerUnion Volkswagen   Show details

Good Afternoon, In regards to [redacted]'s complaint, his $1000 was for his down payment towards the vehicle he purchased. It was not for a promise for a retention program. He , as do we, have a copy of the contract. Warm Regards, Nicole E  Internet Sales Manager Union Volkswagen

Union VW filed for Chapter 11 on June 27, 2016The new owner id Volkswagen of UnionPlease call them at [redacted]

We tried to accommodate  [redacted]l, by letting her know that we can locate a vehicle to that one of her specifications. Our inventory website takes a certain amount of time to update, as myself, the Internet Sales Manager, wasn’t told that the vehicle had been sold during the day. If it was , I would’ve e-mailed [redacted] to let her know that it was , and would’ve given her several other options. We also tried to solve this matter earlier, but again, the phone number we had for her was disconnected. If she still is interested in the [redacted], we will still go out of her way, to locate one for her.

Complaint: [redacted]
I am rejecting this response because: I would never buy a car from them based on this experience. As stated in my complaint days after I was told the car sold I had my husband inquire about it and he was told it was available and ready for a test drive. Again this was days after I was told it was sold. For some reason that piece of the complaint never gets addressed. 
Regards,
[redacted]