United Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Christian ***

Dear Mr***:I am responding to your communication filed with the Revdex.com.I'm sorry for the circumstances you have described about your reservation (***)I can only imagine your frustrationIn researching your information, our Processing Center notated the reservation
that the pending charges were reversedPlease verify the information with your credit card companyIf you have additional questions or concerns about your tickets, please contact our Reservations department at ###-###-#### for assistanceIf needed, you can request a supervisorAs a tangible expression of our concern for the inconvenience you experienced, we will be sending you a $travel certificateThe electronic vouchers will be delivered separately via email within the next business days and can be redeemed for any United/United Express operated flightWe appreciate your choosing United and our Star Alliance partner for your upcoming trip and look forward to seeing you and your family very soonRegards,Julie ***Corporate Customer CareCase ID: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Dear *** ***,Sorry for my late reply for I just came back to the States this evening.And thank you so much for taking care of my caseI really appreciate the help and effort you put into it.In the voice mail you mentioned that there will be a refund of 790.70USD to my payment card, which is the solution I've been looking forI'll be checking on my account in the next few days and hopefully get it on time. Thank you. Best,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11191370, and find that this resolution is satisfactory to me
Sincerely,
Mark ***

Dear Ms***, I'm sorry to hear about the change in the flight schedule for you and the other members of your party. I understand that you would like for us to change your reservations to our nonstop flight from Newark to Key WestUnfortunately, our nonstop flight from
Newark to Key West doesn’t have any availability at this time. You mentioned in your initial email to us that there are in your party booked on the same flight. The number in your party presents some challenges with rebooking options. Even so, I understand that the later arrival at Key West has impacted your carefully made plans While Customer Care is unable to issue any food or beverage vouchers, to make amends I’ll be sending you an electronic travel certificate. The travel certificate can be used towards a future United ticket purchase. You’ll receive an email confirmation within a few days I see the other names of the other members of your group in your first email to us, and I would be happy to provide the same for them We're listening to our passengers more than ever and will continue to work hard to be your airline of choice. Once again, I'm sorry for the unexpected change in our schedule Thank you for choosing United. We are looking forward to welcoming you and your party onboard . I hope you have an enjoyable time in Key West Kind regards, Dana *** Corporate Customer Care Case *** Tell us why here

Dear Ms***:The Revdex.com has forwarded your correspondence to my attention. I'm sorry to hear about the passing of your husband. Your email clearly expresses your disappointment and I would like to extend my sincere apology for any negative impression that may have been
created Companion benefits are available on an annual, not lifetime, basisCompanion benefits expire upon the death of the Million *** or failure of the companion to meet the eligibility requirements set forth below, including, but not limited to, death, divorce or separation. I have reached out to our MileagePlus Service Center for a follow up regarding this matter. They will contact you, or I will once I receive a response from them. As a MileagePlus member, you have made a significant contribution to our airline, and I want to thank you for your business and continued loyaltyWe look forward to serving you in the near future. Regards, *** ***Corporate Customer CareCase

Initial Business Response /* (1000, 5, 2015/08/31) */
Dear Mr***
We are sorry for the inconvenience you experienced
When it looks like more passengers *** anticipated will check in, our airport agent will solicit volunteers to accept alternate transportationIn the last minutes
before departure time, our agent will determine if we have been able to get enough volunteersThen, based in part on chetime and seat assignment status, it may be necessary to turn away some volunteersOr if we're able to board all passengers *** volunteers are not needed; then compensation is not providedI am sorry for your disappointment
Please know that the treatment you described, by our airport representative, is no more acceptable to us than it is to youDirect customer feedback about our products and services is so important in helping us to improve
Our ability to communicate professionally with our customers is a key component of our brand, being Flyer FriendlyA number of tools and processes are being applied this year that will substantively address these goalsWe are working to improve customer service, including investing in a comprehensive training course for frontline employeesWe are consistently aligning service standards of professional women and men around our company
I regret we are unable to honor your request for a refund, as your ticket has been used and travel has been completedWith that said, as a gesture of concern, I will send you an electronic travel certificate that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near future, thereby giving us the opportunity to win back your trust
We hope to welcome you aboard another flight in the near future, and thereby have the opportunity to win back your trustOur goal is to create the world's most Flyer Friendly airlineWe still have room for improvement, but that's the direction we're headed
We appreciate your business as a MileagePlus member and thank you for flying the friendly skies
With kindest regards,
***
Corporate Customer Care
***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously United used a standard reply for only one of the many problems with my flightsAs for the issue of volunteering my seat, I was not interested in a voucher with the airlineI just wanted my aisle seat back, and how is it I lost my reserved aisle seat on my connecting flight? If they didn't need my seat, then why couldn't I have MY aisle seat back? And surely the agent knew before the entire plane had been boarded that my seat was not neededThe agent was smug and curt when she handed me the boarding passThose are my issues with that situation, NOT THE VOUCHER
United failed to address the issue of the five hour flight delay and all I endured through that including my missing the connecting flight
I can only surmise United Customer Care did not bother to read the complaint in fullI'm guessing the agent picked up on a few key buzz words and issued the airline's standard replyAgain, a sign of a company that is too big and disorganized to respond appropriately to the many complaints it receives
Final Business Response /* (4000, 9, 2015/09/04) */
Dear Mr***
I regret you're dissatisfied with our response
The behavior you described is not reflective of our commitment to providing our customers the highest level of serviceWhen you fly with United, you expect us to take good care of you and to provide timely, efficient and professional service
There is never an excuse for unprofessional behavior, and I am very sorry this was your experience of the services received from our airport representative
I hope you will not rely solely on this incident when forming your opinion of our overall service
I regret that you did not get the seat you reserved on your recent flight, and sincerely apologize for any inconvenience this may have caused you
We do our best to accommodate individual seat requests, but unfortunately, due to potential operational changes, we are not able to guarantee seat assignments
Advance seat assignments are offered as a courtesy to our customers, and we hope to be able to do so for you in the future
You asked us to reexamine your request, and we have done soAll things considered, we do support our earlier decisionThe certificate was not intended to compensate for your dissatisfactionIt was offered strictly as a goodwill gesture
Your circumstances nonetheless warrant special consideration to issue an additional travel certificate to bring this matter to an amiable conclusionYou will receive the certificate via e-mail in 3-days
We appreciate your business as a MileagePlus member and look forward to welcoming you on board a future United Airlines flight
With kindest regards,
***
Corporate Customer Care
XXXXXXX

Complaint: ***
I am rejecting this response because: Candace, I never got the certificates as promised thats one2nd, We will NEVER be a United Customer ever againThis is highway robberyYou charge me over thousand dollars and the entire trip along with all that happened was pathetic
Sincerely,
Mark ***

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we apologize you are disappointed with the add collect charged during your recent travels with us I also regret that our representatives had no
sympathy and made no efforts to assist with your situationAs a valued customer, your expectations for a higher level of service and professionalism is not unwarranted and I recognize that your valid expectations were not met We value your feedback regarding our booking system, change policies and your customer service expectationsFrom what you describe, we failed to meet your expectations for providing good servicePlease accept my sincere apologies Unfortunately, I am unable to fulfill your refund expectations as the charges are correct and validHowever, as a courtesy, I will refund the $change fee collected on each of your reservationsPlease allow up to business days for processingOur United Refunds team will send you an update when your request has been finalizedYour reference number is ***/***If you'd like a general update during that time, you can visit: https://www.united.com/web/en-US/content/reservations/refunds/refund.aspxI hope this takes care of your concern with the ticket We hope to welcome you aboard another flight in the near future, so we can have the opportunity to win back your trust Regards, *** *** Corporate Customer Care Case:***

Complaint:
I am rejecting this response because:First of all, it's not "I BELIEVE" that United Airlines damaged my suitcase, IT IS UNITED AIRLINES WHO DAMAGED MY SUITCASE.Secondly, You are literally saying the customers of United Airlines SHOULD NOT TRAVEL WITH CONFIDENT when flying with United Airlines, INSTEAD, THE CUSTOMERS SHOULD ALWAYS CHECK THEIR SUITCASES WITHIN HOURS TO MAKE SURE THEIR SUITCASE ARE SAFESick indeed.I'm to repost United Airlines to DoT and spread the word among my friends, about how horrible United Airlines and their customer service are
Sincerely,
Ye ***

Dear
Ms*** I am responding to your communication sent through the Revdex.comBelow is the link on how to change your name on your MileagePlus account number
to your legal name. Once you change the
name on your MileagePlus account number, they will able to credit your two
ticket numbers below. We appreciate this opportunity to respond and look forward to serving you.Regards, *** ***Corporate Customer Care***Link: https://www.united.com/web/en-US/content/Contact/mileageplus/namechange.aspx***L...⇄ to obtain MileageCredit: https://www.united.com/web/en-US/apps/mileageplus/mileagecredit/mileageCredit.as...⇄ us why here

Dear Ms***: The Revdex.com has shared your information with United Airlines Customer Care Department, and I am sorry for the flight delay you experienced on December 29, 2017. If a flight delay or cancellation prevents you from traveling as scheduled, our airport
agents or Reservations representatives will help to arrange alternate transportation for you on the next available United or United Express flight. United does not, however, provide car rental accommodations or absorb the cost of car rental expenses while the passenger is waiting for his/her scheduled flight. Information is detailed on United’s website concerning our protocol for addressing flight delays and cancellations. I have provided the URL for your convenience which is as follows: https://www.united.com/CMS/en-US/travel/policy/Pages/FlightDelaysandCancellation...⇄ understand you were provided with an electronic travel certificate as a goodwill gesture, and I do hope you will utilize the certificate toward a future ticket purchase with UnitedThank you for allowing me to provide clarification. I hope this information is helpful when booking future travelSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns regarding the reinstatement of your expired MileagePlus milesThe rules of the MileagePlus program do stipulate that
“any member who fails at any time to engage in account activity for a period of eighteen (18) consecutive months is subject to termination of such member's membership and/or forfeiture of all accrued mileage as of the last day of the 18th month. Activity includes (without limitation) earning flight miles on United or earning or redeeming miles with a MileagePlus partner (as defined in Rule 12), redeeming miles for award travel, buying miles or transferring miles.” You do have the option to reinstate your expired MileagePlus miles for a price based on the number of miles expired, and in this case, it cost you $USD to reinstate your 12,expired MileagePlus miles. If you should have any questions or concerns regarding eGift Cards, please do not hesitate to send an email to [email protected] appreciate your support as a MileagePlus member, and we thank you for allowing us to provide clarificationSincerely, *** *** Corporate Customer Care United Airlines Case ID *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am not sure if this is just solely for myself how about the trouble it cause my husband and my children?
Sincerely,
** ***

Dear Ms***:I'm sorry your travel plans were interrupted by the weather causing you to miss your connecting flight. I can certainly understand your frustrationYou work hard for that timeI regret we couldn't leave any earlierI'll make sure to report your commentsWe'll take that
feedback to help us work harder and provide better recovery, while keeping safety our top priority and working closely with Air Traffic Control. I realize how disappointing it must've been to miss your connecting flight, and I'm very sorry your travel plans were interrupted. I'll pass along your comments so we can review our policiesWe do our best to accommodate late-arriving customers when we can, but we'd like to leave on time for all our passengersI want you to know that our staff is there for you to help you find a revised travel plan and offer some amenities during these unexpected situations.While United does not offer compensation for situations beyond our control (weather), as a goodwill gesture I'm sending you an Electronic Travel Certificate, which will arrive via email in a few days. Thank you for your business and loyaltyWe welcome the opportunity to provide better service for you the next time you fly with United. Regards, LeMarkus ***Corporate Customer CareCase: ***

Dear Mrs***: We are truly sorry for any misunderstanding or miscommunication. We would like to reassure you that your feedback has been shared with our Reservations team for their information and internal use in an effort to ensure that we are providing great customer serviceWe wanted to let you know that United Refunds issued the refund of the $redeposit fee to the original form of payment on June 13, 2016, without your medical documentation as an exception. Please allow at least two billing cycles for this credit to appear on the credit card statement. (Your Refund Request Number is 20***.) Thank you for allowing us to provide assistance, Mrs***. We look forward to continue serving your travel needs. Sincerely, *** *** Corporate Customer Care United Airlines Case ID 10***

Dear Mrs***: Airline tickets are contracts between the traveler and the airline from which it was purchased. The type of fares you purchased for your husband reflects that you bought a ticket which cannot be refunded. Because you purchased a nonrefundable ticket, a ticket refund does not apply. Your ticket confirmation receipt does include the terms and conditions of the ticket and reflects that it is nonrefundable and a change fee will apply if the itinerary is modified The information detailed on a ticket receipt confirmation is as follows: Notice of Certain Terms - If you have purchased a restricted ticket, depending on the rules applicable to the fare paid, one or more restrictions including, but not limited to, the following may apply to your travel: (1) the ticket may not be refundable but can be exchanged for a fee for another restricted fare ticket meeting all the rules/restrictions of the original ticket (including the payment of any difference in fares); (2) a fee may apply for changing/canceling reservations; or (3) travel may be restricted to specific flights and/ or times and a minimum and/or maximum stay may be requiredUnited reserves the right to refuse carriage to any person who has acquired a ticket in violation of any United tariffs, rules, or regulations, or in violation of any applicable national, federal, state, or local law, order, regulation, or ordinanceNotwithstanding the foregoing, you are entitled to a full refund if you cancel a ticket purchased at least a week prior to departure within hours of purchaseThank you for your time. We hope this information helps to clarify the matterSincerely, Suzanne *** Corporate Customer Care United Airlines Case ID Tell us why here

January 27, Dear Mr***: The Revdex.com has notified United Airlines that you have filed a complaint against usYour correspondence was forwarded to our corporate office, and I was asked to respond on behalf of United Airlines I am very sorry for
the disappointing travel experiences your young daughter, MsEleora ***, had on December 19, 2015. We also regret the frustration you and your family endured as a result Our records indicate United Express flight left the gate, but returned due to the extreme weather conditions and delayed for an extended time. Please know your daughter remained safe, and was transported to her destination Nonetheless, I can certainly understand that you would be upset if not receiving a call from the Missoula Airport Staff when the plane returned to the gate. Be assured your comments have been forwarded to our MSO Airport Operations Management for their internal review and handling Our records also indicate that you have been in contact with our Executive Team, Ms***, for further review of your concerns. I understand Ms*** has also reported your experience and has now authorized a refund of the round-trip Unaccompanied Minor fee you paid and has also provided an Electronic Travel Certificate as a gesture of our goodwill. Mr***, we again apologize for not meeting expectations on this occasion. We certainly appreciate your business and hope to better serve you and your family for your upcoming travel needs Kind regards, Nancy *** Corporate Customer Care Case: ***