United Airlines

Dear Mrs***:I am responding to your additional correspondence addressed to the Revdex.com.I sincerely apologize for the frustrations you've encountered. I contacted our MileagePlus Service Center (1-800-421-4655) and the representative reported the issue with the links you received when you purchased the two restaurant certificates. An urgent request was submitted As a gesture of our apologies, I will deposit bonus miles into your account, which will be reflected in your balance within to business days.Mrs***, we appreciate your support as a MileagePlus member and look forward to welcoming you on board a future United Airlines flight.Kind Regards, Laura *** Corporate Customer CareCase 9900195Tell us why here

Complaint: ***
I am rejecting this response because: it did not resolve any issuesIf you wish to hold my money and then charge me another $down the road on top because it helps you make more than what I'm personally getting in services, then that's not good businessI was NOT aware of any change fee as you mentioned, because the first person never told me about itI had to call multiple times to find that part out from a different representativeWith or without policies a company should take care of their customers because that's where your income comes fromIf at the least, you hold my money for a future flight and waive the change fee then we both could feel that's fairWe all know changing information in a system doesn't cost your company any moneyI hope we can find common ground and satisfy both sides at the least
Sincerely,
*** ***

Dear Mr***: I regret you had problems trying to book your trip via our website I understand your point of view and would like to share some insight on our pricing We consider historical sales data, available inventory, local events, and even our competitor's pricing to
determine our own faresThese factors are monitored on a daily basis so we can remain competitive and quickly make any adjustments, if neededFares can fluctuate and we suggest you visit our homepage for more information I apologize that you had trouble trying to ticket an international flight via our website, sometimes when travel includes other airlines the other airline does not give us the seat you are purchasing therefore the ticket does not ticket and we cannot guarantee that price unless you have ticketed the reservation We greatly value loyalty and look forward to welcoming you on board again soon on United With kindest regards, *** *** Corporate Customer Care ***

Dear Mr***:I am responding to your communication submitted to the Revdex.com.Please allow me to add my apologies to those already extended by my colleague for your travel experience on June 21, As tangible expression of our apology, we offered a $travel certificateWe also
requested the MileagePlus account numbers of your family members so we could send the same offering, but did not receive a response from youA copy of my colleague's communication sent on July 1, is provided below for your review.-------------------------------------------------------------------------...⇄ Mr***:I'm sorry your trip to Puerto Rico didn't go as planned. From reading your email, I see we let you downThat's never our intentionI'm sending you an Electronic Travel Certificate, which you'll receive via email in the next few daysI will be happy to do the same for the rest of your party, just send me their MileagePlus account or name and ticket numbersWe want to get all of our customers, especially you, on time to your destinationUnfortunately, there are instances when unforeseen issues must be resolved before we can departWe'll do what we can to improve. I appreciate your loyalty and that you chose United for your travelI hope your next trip with United will deliver the experience you deserve.Regards,Ethan ***Customer CareCase:***--------------------------------------------------------------------...⇄ because so many factors can affect our operation we do not absorb the cost of unused prepaid hotel accommodations, special events or ground transportation at your destinationIf you have personal insurance or purchased travel insurance that may cover the out of pocket expense, we will gladly work with the insurance company on your claimI was able to retrieve the additional ticket numbers for your family membersI've submitted the information to our Refunds department and have asked that any applicable fare difference between Aguadilla and San Juan be credited back to the original form of paymentPlease allow approximately 10-business days for review and processing. As we have the names of your family members, we will also send out their $travel certificatesThe electronic vouchers will be delivered separately via email (anthony_***@cox.net) within the next business daysWe appreciate your business and hope will give us a future opportunity to regain your confidence and support as an airlineRegards,Julie ***Corporate Customer CareCase ID:***

Dear Mr***: Your complaint filed with the Revdex.com was forwarded to my attentionI'm sorry you're disappointed with our ticket pricesI apologize for any misinformation received and the time spent researching faresI understand your point of view and would like to share some
insight on our pricing. We consider historical sales data, available inventory, local events, and even our competitor's pricing to determine our own faresThese factors are monitored on a daily basis so we can remain competitive and quickly make any adjustments, if neededFares can fluctuate and we suggest you visit our homepage for more informationOur records indicate you cancelled reservation *** online within hours and you will receive a full refund of your ticketPlease allow 7-days for processingAlso, please note, once you purchase a ticket at the applicable fare, we are unable to provide a refund of any airfare difference quoted onlineWe appreciate your business and look forward to serving you again soonSincerely, *** *** Corporate Customer Care Case ID: ***

Dear Mr***: I sincerely apologize for the confusion and miscommunicationIt certainly wasn't our intent to mislead you and I'm very sorry I'll make sure to pass along this feedback so we can address the issueWe realize the information we provide helps you make important decisions related to your plans The electronic certificates United offers for the inconvenience customers experience are not to give customers free tickets. We refund the unused portion of the tickets and customers find alternate transportation and United does not reimburse for that. We have already reimburse you the maximum United reimburses for car rental expenses which is $and you have been given a few certificates already for the difference. Please know that United has given you more than we normally give customers for this inconvenience. Regards,*** ***Corporate Customer CareCase *** We do appreciate your feedback and welcome the opportunity to provide better service for you the next time you fly with United

December 1, 2017Dear Ms***:The Revdex.com has sent your correspondence to my attention at United Airlines.I am very sorry for the disruption to your travel plans, originally scheduled with us on October I certainly understand how frustrating this must have beenRegrettably,
there are times, due to operational concerns, that we must delay or cancel a flightWe do our very best to provide ongoing transportation as quickly as possible.Our records do show you were provided with meal vouchers in the amount of $each, which were usedThese are offered to assist in the purchase of meals during the delay to your travel, they may not cover the full amountI also see a taxi voucher was given in the amount of $I am sorry if you weren't able to utilize thatWhile we do understand your disappointment, we aren't able to honor your request of reimbursement for pre-paid hotels at your destinationHowever, to make this right, I have sent an additional Electronic Travel Certificate in addition tot he $certificate you have already receivedThe certificate will arrive via separate email within a few daysI hope you will agree we have made a good faith effort to resolve this for you.Ms***, we appreciate your business and hope to have the continued privilege of serving your future travel needs.Kind Regards,Judy ***Corporate Customer CareCase ***

Dear Mr***: I'm responding to a complaint from the Revdex.com. We are sorry you were dissatisfied with our response and goodwill gesture (see below) dated June 3, 2016. We have reviewed your request and support our colleague's original correspondence. While
no further consideration or compensation will be forthcoming, please know your feedback and comments are appreciated. Our gesture was meant to address this issue uniformly and fairly for all our passengers. While we cannot undo your experience, the goodwill offered was meant to be a token of our resolve to do better the next time you travel. We hope you accept it in the spirit in which it was given and that we can move on in our business relationship.Again, your flight was delayed due to "Weather Conditions" and United does not compensate for situations beyond our control. Dear Mr***: I am sorry for the inconvenience caused when our flight was disrupted byinclement weather conditions on May 27. Your email clearly expresses your disappointment in our service and Iwould like to extend a sincere apology for any negative impression thatmay have been createdIt is never our intention to cause distress ofany kind or impact your travel plansUnfortunately, flight delays andcancellations are unavoidable. We understand the added travel time and expenses of these delays andregret any inconvenience it may create for our passengersOur airportco-workers are expected to do all possible to minimize theinconvenienceDuring flight disruptions caused by situations that arebeyond our control, we do not offer compensation or cover addedexpensesWe ask for your understanding. In appreciation for your patience and continued loyalty, I would like tosend you a $electronic travel certificateThis will be emailed toyou separately within two to three business days. Mr***, you are a valued member of our MileagePlus program and welook forward to serving you under better circumstances. Regards, Katherine ***Customer CareCase 10*** Thank you for your business Regards, *** ***Corporate Customer CareCase: 104***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me pending receipt of the pointsI thank United for addressing this issue and ask they review their internal policies for finding resolutions to issues such as thisToo many departments were used that were not communicating with each other while I was trying to solve this problemIt enhanced the ineffectiveness of the system to help me and increased my frustration and time spentThank you again and I will continue to be a loyal United customerHappy New Year to you.
Kind regards,
Joseph ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***: I received your concern with the Revdex.com Your email clearly expresses your disappointment with United, and I would like to extend my sincere apology for any negative impression that may have been created. Your frustration is certainly
understandableWe take this opportunity to learn from what happened to fix our broken processes I'm sorry you were disappointed with our employee's service I can only imagine how you feltThanks for bringing this matter to my attention, as your comments help identify training and focus areasWe want to be a reliable airline that's earned your respectThe honest feedback helps us meet that goalOnce again, I apologize we let you down The refund of your upgrade of $was processed on 2/9/back to the original form of payment, credit card *** Mr***, we greatly appreciate your business and loyalty Ana ***United Airlines Corporate Customer Care866-***-*** ext *** [email protected] Reference case: *** Tell us why here

Dear Mr***: We appreciate you contacting United Customer Care through the Better Business BereauI'm sorry our flight to Seattle didn't operate as scheduled and that you incurred expenses as a result. I can certainly understand your need to get to your destination and regret the
alternative flights didn't work for youIf a flight irregularity prevents you from reaching your destination, our agents will help to arrange alternate transportation for youSometimes this involves a longer wait than expected, and we can appreciate when customers decide to make their own arrangementsHowever, we usually do not reimburse for the additional expense in addition to refunding the unused segment While I see that a refund for $has been processed and a $travel certificate was issued, I will be sending you an additional $travel certificate to off-set the additional expenseYou'll receive it in a separate email within a few days. We'll work to provide you with a better travel experience and look forward to welcoming you aboard another United flight.Kind Regards, *** ***Corporate Customer Care - United AirlinesCase: ***

Dear Mr***:Your complaint filed with the Revdex.com was forwarded to my attention.I am sorry to learn that you have not received your two travel certificatesTo facilitate our research, please advise of the reason you were to receive the certificatesAdditional
information is necessary to locate your certificates. If this was residual from a ticket exchange, please reply with the ticket numbersIf these were provided at the airport, please let me know the flight number and date of travel along with names in your traveling partyOr, if you have a case number from the certificate you did receive, please send me the case number. You may reply to this email with this information.I look forward to hearing from you.Sincerely,*** ***Corporate Customer CareCase ID: ***

Dear Ms***:I am responding to your communication submitted to the Revdex.com.Please allow me to add my apologies to those already extended by my colleagues for your travel experience on January 2, 2018.I revisited your concerns and determined that in addition to the downgrade
adjustment of 42,miles, the compensation previously offered to you in the form of either a $travel certificate or 60,miles is fair and an equitable resolutionWhile we won't be able to honor your request on this particular issue, please know the feedback about your experience was shared with appropriate management teams for future improvements. As a MileagePlus customer, we consider it a privilege to serve you as your preferred airline and we will make every effort to leave a better impression the next time you travel with usSincerely,Julie ***United AirlinesCorporate Customer CareCase ID:***

Dear Ms*** ***I am responding to your correspondence sent through the Revdex.comI am sorry to hear of the difficulties you experienced trying to book a flight that qualifies for the MileagePlus/Chase credit card promotion.I spoke with a Reservation representative on your
behalf about your concern. They reviewed the reservation (EQ348D) you made on December with your new Chase Visa card ending in *** and confirmed that is does qualify for the promotion. You can anticipate receiving the $rebate on your credit card in the next one or two billing cycles. After you send the $requirement within months the 30,bonus miles will be credited to your MileagePlus account ***.Ms.*** ***, we appreciate your support as a valued MileagePlus member and welcome the opportunity to better serve your future travel needs.Kind Regards,*** ***Corporate Customer CareCase ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Juanita ***

Complaint:
I am rejecting this response because:neither the foreign airline nor the United Airlines tried to compensate us for our financial loss, which is close to $ Without the help from the United Airlines, we will have to take a loss We want the United Airlines to know that this foreign airline ignored us.Yes, the tickets were used But I don't think that this foreign airline will pay us $for our lossIn order to make things easier, we hope that the United Airlines will return the 60,United Airlines miles to usIf, however, the United Airlines chooses to walk out on us, this case will come to a close because there is no way for us to let this foreign airline to compensate us for anything.Sincerely,Tongguang *** Sincerely,
Tongguang ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Robert ***

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and I am sorry for your disappointing travel experience on April 23, 2018. We do offer a product called Basic Economy fares which was created with our price-sensitive
customers in mind. Please understand that our Basic Economy fares do maintain certain restrictions such as carbaggage is not allowedIn this case, your ticket maintained a Basic Economy fare, and as such, no carbaggage was permitted for any flights I do appreciate your bringing this matter to our attention and for letting us know about the manner in which everything was handled. While a refund of the checked baggage charge does not apply, I have shared your helpful feedback with our Customer Service team, and I am sending you an electronic travel certificate which will arrive separately via email within hours Thank you for your patronage, Mr***. We look forward to continue serving your travel needs Sincerely, Suzanne *** UNITED AIRLINES Corporate Customer Care Case *** Tell us why here

Dear Ms***:Thank you for speaking with me today.Per our conversation, I have changed the ticket and sent you copy of the new itineraryAs goodwill, I have waived the change fees for changing your ticket.Please note as part of the ticket's rules, there's a processing charge for any
changesApart from that fee, you may also have to pay for any price difference if the same discount isn't available. I will make sure to report your feedbackWe appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards,Cindy ***Corporate Customer CareUnited Airlines***