United Airlines

Complaint: [redacted] I am rejecting this response because: nothing was resolvedThe response given is already information I already knew The point is information is in black and white for all consumers/members to see Something needs to change in your explanation/description of the details of your program I am sure I not the only one who has experienced a problem If customer satisfaction is important to you, as well as their input, something needs to be done Furthermore, your employees should all be on the same page when they are trained I talked to several of your employees and each one had a diffe***t answer and some were even made up Thank you for your attention and response to this situation Sincerely, [redacted]

Dear Ms***:I am responding to correspondence sent to United Airlines via the Revdex.com.I sincerely apologize for any possible miscommunication you may have received regarding the proper luggage proceduresAll representatives are trained in our policies and procedures and I regret the information you received was incorrectOur records do indicate you have been in contact with my colleague and an apology was offered, along with a goodwill gesture of a $travel certificate for both you and your husbandIf a flight irregularity prevents our passengers from reaching their destination, our agents will help to arrange alternate transportation for youSometimes this involves a longer wait than expected, and we will protect a passenger to an alternate city, however, United does not reimburse you for any ground transportation expenseWhile I understand your disappointment, the travel certificates issued, were within our compensation guidelinesRegrettably, we are unable to honor your request of a refund of rental car chargesIf you are not able to utilize the certificates yourselves, as an option they may be used to book travel for another person.We hope that this experience will not discourage you from traveling with us again We will do our utmost to make your future contacts with United satisfactory in every respect It is a pleasure to serve you.Regards, [redacted] ***Corporate Customer CareCase [redacted] Tell us why here

Dear Mr***: I'm sorry you're disappointed with our ticket rulesI understand your point of view and would like to share some insight on our website When you look for flights then choose a flight and go to the summery screenBelow all the flight details and pricing information in the boxes there are some words that say to view the fare rules and restrictionsOnce you click the blue writing for the fare rules it will then take you to the fare rules and you can then review all the rules before purchase I regret if you were not able to view the rules prior to purchase; once you decide to purchase the ticket you are then prompted to accept these rules and purchaseOnce purchased you have accepted all rules whether you have read them or not Mr***, as you are a valued customer and now that you are aware of the rules of your ticket and how to find them in the future on our websiteI am sorry for what happened however no refund is dueI hope you will accept the electronic travel certificate in the spirit to which it was given to you in goodwill to bring this matter to an amicable closure We appreciate your continued support and look forward to welcoming you on board a future United Airlines flightWith kindest regards, [redacted] Corporate Customer Care [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I appreciate United's consideration of my complaint and feel that this is more than a fair resolution to my issue Sincerely, [redacted] ***

Complaint: 10961124I am rejecting this response because: I signed on to view their "good will gesture" this was for for future use of their airlineI refuse to use their airline again and do not feel is an adequate amount for both my husband and myselfI have previously flown with Southwest airlines and had a flight delayed by a few hoursSouthwest automatically gave us each in vouchers without having to put in a complaintThis airline not only delayed our flight but cancelled them completelyTheir food vouchers were for a mealEveryone knows you cannot buy a meal at the airport for As stated in my initial claim, we bought a sandwich with chips and drink which came out to eachI understand the delay was due to mechanical issues and safety is a priority but as a buisness it is their job to make sure their customers get what they paid forI most certainily did not get what I paid for as I lost time on my vacation, had additional expenses due to their delays and cancellations, and lost the money for my pre-paid hotel Sincerely,Dalia [redacted]

Dear Mr***: Thank you for contacting us again through the Revdex.com We are sorry you were dissatisfied with our colleague's responses and goodwill gestures We regret the difficulties faced and we have tried to answer your query to the best of our ability We support our agent's handling and correspondence, and while you have voiced your disagreement, has correctly stated policies regarding rebooking on other carriers,refunds and boarding passesIf a rebooking is required, United must reissue your electronic ticket for that carrier United does not reimburse independently booked reservations While no further consideration or compensation will be forthcoming, please know your feedback and comments are appreciated Our gesture was meant to address this issue uniformly and fairly for all our passengers While we cannot undo your experience, the goodwill offered was meant to be a token of our resolve to do better the next time you travel We hope you accept it in the spirit in which it was given and that we can move on in our business relationshipWe thank you for your business and loyalty We’re always glad to hear from our customers and MileagePlus members and thank you for flying the friendly skiesRegards, Joe [redacted] Corporate Customer Care Case Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jasmine ***

Dear Mr***:Please forward me your confirmation number and or ticket number so that I may research this matter for youRegards,Sheila [redacted] Corporate Customer CareCase [redacted]

Dear Mr [redacted] : I'm sorry to hear your continued disappointmentI have escalated this with a Manager at MileagePlus and they have made a one time exception to reinstate the expired milesYour available balance is 110,We appreciate your business and hope this keeps you satisfied with usYou can keep track of your mileage account online at www.mileageplus.comSimply sign into your account and you can view your mileage balance on the “My Account” pageShould you have any further inquiries regarding your account, please call MileagePlus at 1-800- [redacted] We appreciate the opportunity to assist you and thank you for being a member of MileagePlusRegards, [redacted] Corporate Customer Care, United AirlinesCase: [redacted]

Dear Mrs***:Thank you for contacting United Customer Care again through the Revdex.com We are sorry you were dissatisfied with our MileagePlus Close In ticketing fees While no refund or compensation will be forthcoming, please know your feedback and comments are appreciated While not the answers hoped for, our fees and policies are designed to address issues uniformly and fairly for all our passengers Please be assured your concerns have been reported I hope you will see we have responded to your e-mails with genuine concern, and although no additional consideration on this regards will be forthcoming, we invite you contact us again if we may address other travel issues.We thank you for your time and patience and hope to see you on a future United flight.Regards, [redacted] Corporate Customer CareCase ID [redacted]

Complaint: [redacted] I am rejecting this response because:I do not feel $travel voucher, (which I most likely will not use), is sufficient to reimburse me for hours time spent on the phone and quadruple charging me while not ticketing and withholding nearly $of my money for days Sincerely, Elior [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Wade ***

Dear Mr [redacted] : I am responding to your additional communication submitted to the Revdex.comI contacted a MileagePlus Service Director who explained that MileagePlus offers ways to redeem miles for gift cardsMPX APPE-Gift cards via united.com Anyone is eligible to use the MPX APPwhich is what you were attempting to useOur understanding initially was that you were inquiring about E-Gift cards, I apologize for the confusionPlease be advised that when using the MPX APP, there are security measures in place to help prevent fraudBecause of the number of miles that were being requested and the several attempts that were made on the MPX APP for an [redacted] gift card, the system automatically locked you outUnless there is a manual override, it can take up to two weeks to re-set itself We were also informed that on February 19, 2017, you were successful in redeeming 68,miles for an [redacted] Gift card; this was after your initial communication to the Revdex.comOur records indicate that at present time your MileagePlus account balance is milesIf you have additional questions or concerns about your MileagePlus account or the MPX APP, please contact our MileagePlus Service Center directly at 1-800- [redacted] We appreciate your business and look forward to welcoming you on board a future United Airlines flightRegards, [redacted] ***

Tell us why hereDear Mr [redacted] :The Revdex.com has shared your information with United Airlines Customer Care Department, and while I appreciate your request for assistance with the reservations record for travel in December, please understand that you must call United Reservations for further assistance.We appreciate your support as a MileagePlus member, and we look forward to welcoming you onboard United again soon.Sincerely,Suzanne ***Corporate Customer CareUnited Airlines Case ID

November 10, 2015Dear [redacted] The Revdex.com has notified United Airlines that you have filed a complaint against us Your correspondence was forwarded to our corporate office and I was asked to respond on behalf of United Airlines.I am sorry for the difficulties you experienced while onboard United Express flight [redacted] on September 5, It certainly was never our intention for you to share your seat with another passenger, and I apologize for your discomfort.Please know we strive to provide safe and comfortable accommodations for all our valued customersOur Inflight staff is often successful in arranging alternative seating for customers in these situations, so I regret they could not accommodate your request.We certainly regret the feelings of frustration that you experienced I appreciate your request for a refund of your ticket; however, I must respectfully decline your request as we provided transportation However, while I can't undo the circumstances you experienced, as a tangible gesture of our concern I have authorized a $ Electronic Travel Certificate for you The certificate will be sent in a separate email within 3-business days[redacted] we again apologize for the negative experience you had on your flightWe truly appreciate your business and look forward to welcoming you onboard again soon.Regards, [redacted] Corporate Customer Care [redacted]

Dear Ms [redacted] : Thank you for contacting United Airlines As a onetime gesture of goodwill, I have requested the refund of your ticket due to possible agent error advising you that the ticket will be refunded Thank you for your business and your loyalty Regards, [redacted] Corporate Customer Care Manager Tell us why here

Dear Mr [redacted] : We received your complaint via the Revdex.com, case [redacted] Your email clearly expresses your disappointment with your April travelI would like to extend my personal apology the negative impact to your schedule and for the inconvenience due to the weather delays of the day Upon review of the reservations, we noted your original flight was scheduled to depart at 5:am, and the timestamp of check in for your family with bags ranged between 5:to 5: Per check in requirement, you are required to check in at least one hour prior to departure online, and at least half an hour if checking baggage, you must present yourself at boarding at the gate at least minutes prior to the scheduled departure time I regret the courtesy accommodation to the later flights was interfered with by weather making it a very long travel day for you and your family I am so sorry to hear this was exacerbated with an issue with your luggage Any damaged luggage should always be addressed with our baggage department at the airport for immediate resolution, as they often will have comparable replacement baggage for you Nevertheless as a gesture of goodwill, you will each receive a $electronic travel voucherThe certificates are valid toward United or United Express flights for you or anyone you may choose While it carries one-year expiration, you do not have to travel in that year, only redeem for travel by the expiration datePlease allow up to two business days for it to arrive by email Understandably, no amount of goodwill can compare to the disappointmentHowever, we do hope the sincerity of our apology and the tangible gesture of sending you the electronic travel voucher is recognizedPlease allow up to two business days for the voucher to arrive by email Thank you for you for your loyalty as MileagePlus membersI hope that our next opportunity to serve you will earn a more favorable review Sincerely, Suzanne [redacted] United Airlines Corporate Customer Care Case ID [redacted]

January 21, 2016Dear Mr***:We are sorry to hear of your complaint filed with the Revdex.com regarding the disappointing experience you and your family encountered during your recent December travelOur Customer Care department also responded to a correspondence we received directly from you regarding the same concerns Multiple compensation offers were provided for you and your family's inconveniences Our records reflect that you and your two sons each received two $electronic travel certificates for your use on a future United flight We hope you will find an opportunity to use these electronic travel certificates so we may provide you and your family with the service you expect to receive when you travel with usMr***, we truly value you and your family’s business We will do our best to provide you a more positive experience in your future travels Sincerely, [redacted] United Airlines Corporate Customer CareRef # [redacted]

Dear Ms***: I’m sorry your flight didn’t reflect the service you deserved I regret we are unable to refund your boyfriends ticket as it does show used From reading your email, we let you downI’ll make sure to pass your feedback on so we can improveThat’s our first stepI’m also sending each of you an Electronic Travel Certificate, which will arrive via email in a few daysWe want to deliver a comfortable and on-time flightI hope your next one brings you that experienceOnce again, I'm sorry Thank you for your business and loyaltyWe look forward to serving you on your next United flight Regards, [redacted] Corporate Customer Care [redacted] Tell us why here

May 9, 2017Dear Mr [redacted] :The Revdex.com has sent your response to my attentionThank you very much for including the documentation showing the travel was made with your MileagePlus Explorer card.I have located the requests you had submitted to our Refunds department, reference numbers and I have added the authorization in those records, requesting the refunds be processedThe refunds will be place back on the original form of paymentPlease allow up to business days from when you originally submitted them.Mr [redacted] , thank you for your patienceWe hope to be able to serve your travel needs in the future.Kind Regards,Judith ***Corporate Customer CareCase [redacted]