United Airlines

Dear Mr. [redacted]:I sincerely apologize for your flight delay March 10, 2016.  It is never our intent to disrupt our passengers travel plans.I have retrieved the flight schedule for March 10, 2016 Chicago to San Francisco and 8 flights were all delayed due to air traffic.  The flight numbers...

for this routing that were delayed are as follows:[redacted]Each flight was recorded as air traffic delay ranging from 91 minutes to 172 minutes delayed.I regret that you felt that United Airlines was not being 100% forthright.  I certainly understand with the delay, you and Ms. [redacted] had to overnight and rebook your connecting flight.Per United Airlines contract of carriage, when the situation is beyond the control of United Airlines (such as weather, airport conditions, air traffic controllers, etc.) United will not offer reimbursement of any consequential expenses, nor provide hotel vouchers or compensation for passengers of the said flights.  Mr. [redacted], United Airlines does appreciate your business and we look forward to serving you and Ms. [redacted] on your next United flight.Regards.Sheila [redacted]Corporate Customer CareCase [redacted]

Initial Business Response /* (1000, 5, 2015/07/23) */
I am responding to your concerns forwarded to us form the Revdex.com website, in regards to your recent travel with us.
I regret to learn that your luggage was delayed on your flight UA3738, on July 12, 2015. I do understand how...

frustrating this must have been for you and I apologize.
When luggage is not returned within 24 hours of flight arrival, our Airport Baggage Service office or Baggage Resolution Service Center may authorize limited reimbursement of interim expenses.
I have forwarded your concerns to one of our Baggage Resolution staff members and they will be contacting via telephone to advise you on how to file to your interim bag expense claim.
You may also contact our Baggage Resolution Service Center so they can assist you with your baggage claim, you can contact them at the following telephone number: X-XXX-XXX-XXXX.
On the other hand, I was very sorry to learn of the upsetting experience you encountered on your flight UA3447, on July 17, 2015.
I was concerned to read that our Inflight representative did not demonstrate a high level of professional courtesy when she responded to the the passenger [redacted] next to you.
All United employees are expected to provide our customers with friendly, professional service at all times. They are also expected to perform their duties with courtesy and efficiency while maintaining a compassionate [redacted] for customer convenience, regardless of circumstances. We strive to offer an outstanding product with corresponding service, tailored to meet the individual needs of our passengers. . I apologize for the negative impression this situation created.
United is strongly committed to the equal and appropriate treatment of its customers.
Our company philosophy does not condone acts of, and strictly prohibits, discrimination or discriminatory practices of any sort. All staff members with customer contact responsibilities receive training on equal treatment of all customers. We maintain a strong corporate commitment to a simple value to recognize, respect and support our customers and our employees. When we receive reports that a passenger [redacted] they have been discriminated against in any manner, we take the issue very seriously. We work hard to correct problems brought to our attention. Although we cannot provide specific details about the internal investigation, please know we take your concerns very seriously.
As a tangible gesture of our apology for your overall experience, and in appreciation of your business, I will be sending you an electronic travel certificate, good towards a future purchase. Please allow 3- 5 business days to receive it on a separate e-mail.
The terms and conditions are clearly printed on the certificate and I am certain you will find it easy and convenient to use. The certificate can be redeemed on united.com. Included will be the PIN to be provided when the certificate is redeemed for use towards future travel. The ETC is valid for one year from the date of issue and is valid toward the purchase of air transportation to any of United Airlines worldwide destinations. We appreciate taking the time to share this kind of open, honest, and direct feedback. We consider it a valuable resource and a great help in identifying areas where we may need to improve the level of service we provide.
Despite the negative experience, we hope to have your continued business and support. United is committed to providing a pleasant and safe environment for our customers.

We appreciate your business and look forward to welcoming you on board a future United Airlines flight.
Kindest regard to you.
[redacted]
Corporate Customer Care
XXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very sorry however I feel that a 150 dollar travel voucher just doesnt satisfy the discriminatory practices I observed by the staff on this United flight. This is a major issue and a potentially damaging PR issue. I expect that United does take this issue serious and by only offering 150 which doesnt even buy a ticket to most destinations is a poor attempt at trying to remedy the situation. This looks to be more of a standard compensation for any and all claims against the airlines. I would expect that maybe I should receive a call if there was any type of internal investigation was being done to obtain as many details as possible. XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/07/28) */
Dear Mr. [redacted]:

We empathize with the disappointment you have expressed and the compensation we offered you for your recent travel experience.

Please rest assured that I have filed a formal complaint with the appropriate management teams for their internal review and necessary corrective actions.
Your position on this matter is understood. United Airlines does take your allegations seriously. We are conducting an ongoing internal investigation. Our internal actions and handling of this situation are proprietary. Therefore, you will not receive a conclusive report with this information from United Airlines.

We believe that the compensation we offered is fair and reasonable, and in line the service you experienced. Our intentions are to offer her a balance of valuable options that are easy to redeem.
I understand our goodwill offering cannot compensate for the concerns you experienced. Nonetheless, the electronic travel certificate was offered and provided as a tangible expression for our regret for your disappointment during your travel with United.

You asked us to reexamine your request and we have done so. All things considered, we do support our earlier decision. We do regret being unable to fully meet your expectations in this matter and hope for your understanding.

Your feedback will be helpful as we strive to provide you and other customers with positive travel experiences.

Mr. [redacted], I have responded with care and concern, and certainly encourage you to accept our goodwill offer in the spirit in which it was intended.
We understand you have a choice of carriers; however, I remain hopeful our commitment to addressing your concerns will retain your business.
I appreciate your time and business and look forward to an early opportunity to regain your confidence.
Kindest regards to you.

Sincerely,

[redacted]
Corporate Customer Care
XXXXXXX

Initial Business Response /* (1000, 5, 2015/08/11) */
Dear Mr.[redacted]

I'm responding to a complaint forwarded to us by the Revdex.com.

We are sorry for the inconvenience you experienced during your August 3 return from Newark.
Direct customer feedback about our products...

and services is so important.
Please accept our sincere apologies for the difficulties you encountered attempting to check in for Flight 1029. Ticket coupons must be used in the order they are issued otherwise our system [redacted] automatically cancel the reservation. I'm very sorry for any oversight after your original ticket (XXXXXXXXXXXXXX) was exchanged for your new ticket (XXXXXXXXXXXXX) that prevented the system from canceling your return. We are doing a number of things to improve customer service and make our processes more efficient, including investing in comprehensive training initiatives for frontline employees.
To ensure our customers have a first-rate experience when flying United, we must make sure that we communicate effectively. We realize there is opportunity for enhancement in this area. This year we are putting in place a number of tools and procedures that [redacted] substantively address these goals this is all a continuous fine-tuning process. We are consistently aligning service standards of 80,000 professional women and men around our company.
Unfortunately, we are unable to honor your request for a refund of the $716.10. The additional fare of $145.90 to your original ticket for $570.20 is a valid charge. As a tangible expression of our apologies, a $250.00 electronic travel certificate [redacted] be sent to you within 2 to 3 business days.
Mr. [redacted], we appreciate your support and are working hard to provide the optimal service you deserve.
Kind Regards,

[redacted]
Corporate Customer Care
Case XXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not debating the $145 difference in tickets that I paid after missing my 1st let of the flight or even the $200 fee (which is outrageous) that United charges to change flights. My flight was cancelled without my knowledge. Your customer service agent admitted it was an agent error and then charged me $716.10 for my return ticket. I bought a $570 round trip ticket that cost me $1600 in the end. That is astounding to me. I admit I made a mistake by missing my first flight but I called you guys and paid a lot of money to correct my mistake. Then you guys made an admitted mistake, by not informing me that I didn't have a flight home , and I still had to pay $716.10. The extra $350 to get to Newark is not in question. The $716.10 I was charged for a flight home that I had already paid for is what I am hoping to get refunded. Thanks for your time
[redacted]
Final Business Response /* (4000, 9, 2015/08/21) */
Dear Mr.[redacted]

I am responding to your follow-up correspondence addressed to the Revdex.com.

We are committed to providing excellent customer service and [redacted] make every effort to address your concerns.
Unfortunately, we are unable to locate the additional $716.10 charge you're referencing. To facilitate our research,
kindly provide the ticket number (beginning with 016) for this additional charge or attach of copy your credit card statement
noting all the charges for review.

Thank you for your cooperation.

Best Regards,

[redacted]
Corporate Customer Care
Case XXXXXXX

Initial Business Response /* (1000, 5, 2015/07/23) */
Dear Ms.[redacted]
I am responding to your concerns forwarded to us form the Revdex.com website, in regards to your recent travel with us.
I was very sorry to read that your flight UA5186, on June 30 was delayed, causing you...

miss your connecting flight to Bakersfield, CA. I do understand how frustrating this must have been for you and your daughter, and I apologize.
Although our goal is to provide on-time departures whenever possible, the safety of our customers and crew is always our foremost priority. Flight irregularities of any kind do cause major inconveniences for our customers, we realize, and we certainly don't question the feelings of frustration that can arise as a result. Unfortunately, our industry is vulnerable to a number of challenges that can, and do, affect our operation on a daily basis.
Furthemore, I regret to learn that your luggage did not arrive with you, and I apologize for all inconveniences suffered as a result of this incident. Our goal at United is to always provide our guests and their belongings with safe, reliable, and consistent service
My apology cannot erase your experience, but please know we take your concerns very seriously. In recognition of our appreciation, I will be sending you and your daughter an electronic travel certificate, and it is my hope you will accept our apology for this experience, and will enjoy using it at some point in the future. Please allow 3- 5 business days to receive it on a separate e-mail.
The terms and conditions are clearly printed on the certificate and I am certain you will find it easy and convenient to use. The certificate can be redeemed on united.com. Included will be the PIN to be provided when the certificate is redeemed for use towards future travel. The ETC is valid for one year from the date of issue and is valid toward the purchase of air transportation to any of United Airlines worldwide destinations.
As always, we thank you for flying with us, and we look forward to welcoming you on board another flight soon.
Again, I apologize to you for this lapse in service.
Kindest regards to you.

[redacted]
Corporate Customer Care
XXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how much the travel certificate is for since it is not stated above before I accept the response.
Final Business Response /* (4000, 9, 2015/07/27) */
Dear Ms.[redacted]
Thank you for your additional comments regarding our response to your concerns on your recent travel with us.

I understand that you wanted to know the amount of the electronic travel certificates that was sent to you on July 23. You should have received two electronic travel certificates in the amount of $150.00, good towards a future purchase.
The terms and conditions are clearly printed on the certificate and I am certain you will find it easy and convenient to use. The certificate can be redeemed on united.com. Included will be the PIN to be provided when the certificate is redeemed for use towards future travel. The ETC is valid for one year from the date of issue and is valid toward the purchase of air transportation to any of United Airlines worldwide destinations.
We appreciate the time you took to share your thoughts with us and the opportunity to apologize for any inconvenience. We appreciate your business and look forward to welcoming you on board United to renew a positive and valued relationship.

Kindest regards to you,

[redacted]
Corporate Customer Care
XXXXXXX

Dear Mr. [redacted]: Thank you for contacting United Airlines.  Regrettably, your name is no where in Mr. [redacted] reservation, therefore, because of privacy laws, the issue with his ticket cannot be discussed with you.  He will need to contact United Airlines...

directly. Sincerely,[redacted]Corporate Customer CareCase ID [redacted]

Dear Ms. [redacted]:   The Revdex.com has shared your information with United Airlines Customer Care Department, and we regret any inconveniences experienced concerning your Mileage Plus account.   I have contacted our Mileage Plus department on your behalf and...

have been advised that a letter has been issued to you by our Corporate Security Department in reference to your account and confirmation numbers B1479W and K5HFQ3. Please contact them directly via email [email protected] as advised per the letter provided to you.   Thank you for your patronage as a MileagePlus member. We look forward to addressing your concerns and working with you to reinstate your account.   Regards,   Shandai [redacted] Corporate Customer Care Case[redacted]

Dear Ms. [redacted]:Please accept our apology for the delay in receiving your [redacted] Gift Card that was requested but it takes longer to receive them via regular mail.The [redacted] Gift Card was fulfilled on August 24, 2016, so please allow the 5-7 business days from the date it was fulfilled.We appreciate your...

business.Regards,[redacted]Corporate Customer CareCase# [redacted]

Dear [redacted] I received your complaint through the Revdex.com, regarding the cancellation of your flight from Newark Liberty to Providence on November 8, 2015, and extend my sincere apologies to you and your travel companions.
While we prefer to operate all flights as...

scheduled, problems do occur that will cause flights to be delayed or cancelled, and I am sorry that you were so inconvenienced.
When a flight is cancelled due to a situation within our control, we will protect passengers on the next available flight.  I certainly understand your decision to rent a car; however that was your decision to make, and I must decline your request for reimbursement, as we have already refunded the unused portion of each ticket.  However, as a gesture of goodwill, I am sending you an email with electronic travel certificates for each of you, for use on a future flight with United or United Express.  You should receive the email within 48 to 72 hours.
Thank you for choosing United Airlines.  You and your travel companions are valued customers and your business is appreciated.
Sincerely,
[redacted] Corporate Customer Care
Case ID [redacted]

April 7, 2016 Dear Mr. [redacted]: I am responding to a correspondence received from the Revdex.com. Please accept our sincere apologies for the inconvenience you have been caused by the delay of your checked property on April 04, 2016. I understand in reading your letter you are missing...

items from the bag that was delivered to you. Our corporate offices are unable to handle claims, however; we have policies in placed to handle your concern. In order for the Baggage Resolution Center to handle your claim you are required to fill out a claim form for checked baggage that is missing items. Please visit: united.com > Travel information > Baggage information > Missing items from checked Please include the delayed baggage report reference file number: [redacted] and a claims representative will review the claim form and correspond directly with you. While I can appreciate your request to refund your tickets, please understand your United tickets was a contract between us to transport you safely and as comfortable as possible between your point of origin and destination. We do not provide a refund when transportation has been provided. Regrettably, we are unable to honor your request to refund your tickets. My apology cannot erase your experience, but please know we take your concerns very seriously. Thank you for allowing me the opportunity to apologize and register your complaint for future improvement. Mr. [redacted], as a MileagePlus member, we appreciate your business and support. We look forward to welcoming you onboard a future United Airlines flight. Regards, Mrs. Elizabeth [redacted] Corporate Customer Care United Airlines UA[redacted] Revdex.com: 11311531

Dear Mr. [redacted]: The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns.  I sent the ticket information to United Refunds so that they may issue a refund of the two unused tickets. The...

Refund Request Numbers are [redacted] and [redacted].  Please allow at least two billing cycles for the credits to appear on the credit card statement.   If you have further questions or you need to follow up on the status of these refund inquiries, please follow up with United Refunds via www.united.com/refunds.   Thank you for your support as a MileagePlus member, Mr. [redacted]. Sincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID [redacted]

July 1, 2017 Dear Mr. [redacted]: The Revdex.com has forwarded your correspondence to our attention. I am very sorry for the flight experience you describe, I can certainly understand your frustration. While I can't change what happened, I'd like to make things better by offsetting your...

out-of-pocket expenses. I've requested a check to be issued for $230, which covers the costs you incurred. You should receive it within 21 business days. Once again, I apologize for any inconvenience.   We are grateful for your business as a MileagePlus member and I hope your next United trip goes smoother. It will be a pleasure to see you aboard soon.   Kind Regards,   Judy [redacted] Corporate Customer Care Case [redacted]

Dear Mr. [redacted]: We have received correspondence from the Revdex.com and welcome theopportunity to address your concerns. In reveiw of your reservation, [redacted] the tickets were purchased via an outside source and are Nonrefundable. It has been noted the applicable change...

fee has been waived and you have agreedto an even exchange. Mr. [redacted], we appreciate your business and look forward to welcoming you aboard your next United Airlines flight. Thank you for flying the friendly skies. Regards,[redacted]Corporate Customer CareCase [redacted]

July 1, 2017   Dear Ms. [redacted]:   I'm very sorry to hear your bags were delayed, I can only imagine how frustrating that must have been.   I do understand your frustration. Although we aren’t able to honor your request of a refund, I would like to make this right. I have sent you an...

Electronic Travel Certificate, which will arrive via email within a few days. I hope you will be able to use it soon and enjoy a more positive experience.   I appreciate that you chose United for your travel and hope your next trip with us will deliver the experience you deserve.   Kind Regards,   Judy [redacted] Corporate Customer Care Case [redacted]

Dear Mrs. [redacted]:   I am sorry your son was not able to travel on his ticket as scheduled.   I understand your son would like to allow another your husband, the purchaser, to use their ticket; however, these tickets are nontransferable. The passenger whose name is on the ticket has one year from the date of issue to exchange the ticket. If you have additional feedback or questions on our ticket policies, our Reservations team is available around the clock at 1-800-UNITED-1.   On behalf of United, we look forward to welcoming you on a future flight.   Regards,   Cindy [redacted] Corporate Customer Care [redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear Mr. [redacted]
I am responding to your complaint filed with the Revdex.com.
I sincerely apologize for the inconvenience that you experienced as a result of cancelled flight 4191 on June 9, 2015. Operational reliability is one...

of our foremost priorities.

Unforeseen weather delays can put a strain on airport operations. To regulate traffic and resume normal schedules, ATC sometimes holds planes back or asks airlines to cancel a percentage of flights. We work hard to re-accommodate our customers on the earliest flights possible in order to minimize inconvenience.
UA 4537 was cancelled due to approaching severe weather. When inclement weather is expected, United pre-cancels some flights that affect the fewest number of passengers. It is never our intention to inconvenience our passengers, and in today's economic climate, it is certainly not to our advantage to cancel flights unless it is absolutely necessary. But by precanceling the flights we believe will not be able to operate as scheduled, we have more time to protect any affected passengers ** other flights and reduce the delays on the flights we are able to operate.
Our records show that each of you received a $250 electronic travel certificate as compensation.
Please contact our Baggage Resolution Center regarding possible reimbursement for items purchased due to the delay of your baggage at X-XXX-XXX-XXXX.
We appreciate your business and look forward to seeing you on a future flight with United Airlines.
Regards.
[redacted]
Corporate Customer Care
Case XXXXXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/07/28) */
United only gave us a $300 in flight credit. This was after both the inconvenience on both my flights to and from my vacation which they are claiming was due to weather, and the amount of time I spent on the phone with them, at the airport, and writing letters to them. This does not cover the expenses I paid when my baggage was lost twice, the extra expenses for my rental car, the extra expense to stay at the hotel when we couldn't get home, the extra expense for my taxi when I arrive home because I had to wait on a baggage claim line (AGAIN) and my Oakley sunglasses I lost while I had to run to the gate through security because I almost missed the exchange flight because when I asked to meet a supervisor I had to go to her which was outside of security because she was to busy to come to me. I have never had this problem when I flew with Continental. Through my experience, reviews from other customers, and responses from even the employees I spoke with at the airport during this time United is overly concerned about the wrong things and not putting their customers experience at the highest priority!!!!!
Final Business Response /* (4000, 14, 2015/07/28) */
Dear Mr. [redacted]
I am responding to your complaint filed with the Revdex.com.
We believe that the compensation we offer is fair and reasonable and in line with the service you experienced. Please understand that each of the flight cancellations were a result of Air Traffic Control and weather, which is out of our control and do no typical allow compensation. Our intentions are to offer you a balance of valuable options that are easy to redeem. I hope you will accept the travel certificate in the spirit we intended.

We appreciate your business and look forward to welcoming you on board a future United Airlines flight.
Regards,
[redacted]
Corporate Customer Care
Case XXXXXXX

Dear Dr. [redacted]:   I was so sorry to read about what happened. Please accept our sincerest apology for the inconvenience that you endured while changing your ticket. I truly appreciate you taking the time to point out the issues that you faced as we work hard to correct problems brought...

to our attention. We apologize for the inconvenience this situation created for you.   It is never our intent to inconvenience our customers, and I am very sorry your valid expectations were not met. Your feedback will help us evaluate what has happened and allow us to make necessary adjustments as it tells us what areas we need to improve on. We appreciate the time you took to share your thoughts with us and the opportunity to apologize for any inconvenience.  In reviewing your ticket I found that the $125.00 change fee has been refunded and I also found the Economy Plus fee of $99.00 which I have requested to be refunded.I also sent MileagePlus an email to refund any possible difference in miles to your MileagePlus account. While we cannot make up for the inconvenience that you experienced, in an effort to express our sincere apologies, I will send you a $100.00 Electronic Travel Certificate that you will receive in a separate e-mail. Please allow 5 business days for delivery.   We appreciate your business as a MileagePlus member and look forward to welcoming you on board a future United Airlines flight.   Regards, Christina [redacted] Corporate Customer Care [redacted]

Complaint: [redacted]
I am rejecting this response because: I want to be compensated for my time lost within my business time. Therefore I am asking for a 50% refund of my money process immediately period as stressed repeatedly I would not be flying with United Airlines so your hundred dollar voucher does not help me in any way. I would like 50% of my money back ASAP.
Sincerely,
[redacted]

Revdex.com:
I was contacted by United Airlines to discuss the issues with my daughter's flight, United Airlines have accepted that unaccompanied minor's should never be left alone in the airport and that she should have been escorted to a safe area intended for unaccompanied minors. I hope that this will serve as an opportunity for ensuring that adequate training and procedures are followed to keep kids safe in the future. 
Sincerely,
Grant [redacted]

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear[redacted]
Please accept my apologies for the flight cancellation you experienced.
To facilitate our research, kindly supply the information below.
Passenger [redacted] (s):
Frequent flyer number (if available):
Flight...

Number:
Ticket Numbers:
Origin:
Destination:
I look forward to hearing from you so that I may resolve your concerns.
Best regards,

[redacted]
Corporate Customer Care
Revdex.com XXXXXXXX
Case ID: XXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Complaint: XXXXXXXX
I am rejecting this response because the matter is still unresolved currently.
Below is the information requested in your email:
Passenger [redacted]
Frequent flyer number (if available): N/A
Flight Numbers: American Airlines 4728, American Airlines 1747, United Airlines 5756, United Airlines 3603
Ticket Numbers:XXXXXXXXXXXXX
Origin: Charlottesville on 2/16/15 and Pittsburgh on 2/17/15
Destination: Pittsburgh on 2/16/15 and Charlottesville on 2/17/15
Sincerely,
[redacted]
Final Business Response /* (4000, 9, 2015/10/19) */
Dear Mr. [redacted]:
Thank you for providing the additional information through the Revdex.com website so that I may address your concerns.
According to our records, we have processed your refund request for ticket XXXXXXXXXXXXX on October 18, 2015. The refund was issued for the base fare of $375.70 and an additional $66.87 in taxes. I'm sorry for the delay in processing your request.
Mr. [redacted], your business is greatly appreciated and I hope that despite this incident you will give us the opportunity to better serve you in the future.
Best regards,

[redacted]
Corporate Customer Care
Revdex.com XXXXXXXX
Case ID: XXXXXXX
Final Consumer Response /* (2000, 11, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Mr. [redacted]: We appreciate you contacting us through the Revdex.com. I understand your point of view and I'm sorry you're dissatisfied with the delay in processing your ticket along with the dropped calls you received when contacting us for assistance. Although I'm unable to determine...

the cause of the dropped calls, we take your concerns very seriously. I have looked at your reservation and saw that your address was not added to the reservation which delayed the ticketing process. It has now been ticketed and you are ready for travel.  We'll continue to review our policies and procedures to ensure we're always offering you the best options.Thanks for bringing this matter to my attention, as your comments help identify training and focus areas. We want to be a reliable airline that's earned your respect. The honest feedback helps us meet that goal. Once again, I apologize we let you down. As a gesture of our sincere regret, you will receive a $100 electronic travel certificate.  The electronic travel certificate is valid toward the purchase of airline tickets for you or anyone you may choose on United Airlines, United Express and ExpressJet Airlines.  Please allow 3-5 business days for delivery on a separate cover to your email.Your business and loyalty is appreciated as a MileagePlus member, Mr. [redacted]. I hope you will give us another chance to give you a more positive experience.Best Regards, Marleina [redacted]Corporate Customer Care - United AirlinesCase: 10935949Tell us why here...