United Airlines

Dear [redacted]: Thank you for your reply. It appears a refund request in the amount of $250.00 has been submitted. Please allow 7-10 business days for processing. Regards Gail [redacted]Corporate Customer Care[redacted]

Dear Ms. [redacted]: You should have received the following letter by now regarding the travel certificate. ebruary 22, 2017 PASSENGER: [redacted]/[redacted] TICKET(S): [redacted] REQUEST ID: [redacted] Dear [redacted]:Thank you for contacting United Refunds.  When you are ready to book your next flight, please visit www.united.com and use the PIN number provided below to redeem your Electronic Travel Certificate. You may also contact any of our worldwide reservation offices, from the United States and Canada, please call 800-UNITED1. If you are outside the United States, please visit https://www.united.com/web/en-US/content/contact/reservations/default.aspx for a complete list of our worldwide reservation offices.Program Year: 2017 Amount: $238.60 Form of Payment: ETC PIN [redacted] ETC Expiration Date: 2/21/2018Thank you for the opportunity to assist you and we look forward to welcoming you on a future United flight. Sincerely, United RefundsCheck Refund Status Please let me know if you have any further questions. Regards,Tonya [redacted]Corporate Customer CareCase ID:  [redacted]872-825-9364

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted]: Our ticket records reflect that you provided United Refunds with documentation for a refund of the $300 change fee.  The change fee was paid as cash so the refund would be issued to the original form of payment which would be a check in this instance.  A check for $300 was mailed to your travel agency, Travelong Inc. in New York.  The Refund Request number is [redacted] for your records.  If you should have further questions regarding this matter, please be sure to follow up directly with your travel agency. Thank you. Sincerely, Suzanne [redacted] Corporate Customer Care United Airlines Case ID 10686511

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted]: The credit card is issued by [redacted] and the terms and conditions of the United MileagePlus [redacted] credit card are detailed on [redacted]’s website.  All credit cardmembers are responsible for understanding the terms and conditions of the credit card agreement between [redacted] and the credit cardmember.  The MileagePlus miles expiration benefit applies to the United MileagePlus [redacted] credit cardmember, not the cardmember’s spouse.  Please be sure to contact [redacted] if you have questions or concerns regarding the rules of the United MileagePlus [redacted] credit card. Sincerely, [redacted] Corporate Customer Care United Airlines Case ID [redacted] Tell us why here...

Dear Ms. [redacted]:The Revdex.com (Revdex.com) has notified United Airlines about your concerns regarding Revdex.com case number [redacted]. I understand you have questions and concerns about your confirmation with [redacted] car rental. I'd like to help; however, while they're our partners in travel, all...

inquiries specific to their services need to be directed to them for accurate and complete attention. We're always happy to assist with your United travel arrangements. Also, as a way to say we're sorry; I'm depositing bonus miles into your MileagePlus account, which will reflect in your balance within a few days. We hope this gives you a future opportunity to receive the service you deserve.   We appreciate your business as a Premier Silver MileagePlus member and look forward to having you aboard our United flight soon.   Regards,   Candance [redacted] Corporate Customer Care United Airlines Case # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 115[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:United does not meet their schedule of service and imposed excessive outside costs on me from their failures. The goodwill offer is negligible to the costs recognized by their service failures. The organization reaps benefits from under staffing, inadequate employee qualifications and a record low fuel cost environment. Customers in many areas have little or no alternative for the travel times and cost proposed by United, only to be stranded by additional costs when United fails to meet the service schedule.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the prompt response from both the Revdex.com and United.
Sincerely,
[redacted]

Dear Mr. [redacted]:     I'm so disappointed to learn about our employee's actions and the problems you had on our website.   Please accept my apology. You should always have a positive experience with United. From what I read in your email, we have room to improve. I'm going to send...

on your feedback to help us improve the way we provide exceptional customer service, with dignity, respect and professionalism on your next flight. Once again, I'm sorry for any inconvenience.   I regret we are unable to assist you via email with current or future travel via email.   Please contact out reservations agents they are ready to assist you with future reservations:   • U.S./Canada: 1-800-UNITED-1 ([redacted] • All others: https://www.united.com/web/en-US/content/contact/reservations I appreciate that you’re choosing United for your business and loyalty.   Regards,   Ms. [redacted] Corporate Customer Care [redacted] Tell us why here...

Dear Mr. [redacted]:I am responding to the additional information you forwarded to the Revdex.com. I'm sorry you didn't receive your Electronic Travel Certificate. Attached is a copy of your certificate. I hope you can use it for the next flight you book with us. I'll make sure to pass along a "heads-up" to our Technology department for review, too, in case this happened to others. Thank you for your loyalty. It means a lot to us. We can't wait to serve you again on a United Airlines flight. In case you did not receive that certificate here are the details you need to redeem the certificate:Promo Code: [redacted]Certificate PIN: [redacted]Regards, Susan [redacted]Corporate Customer Care[redacted]

Dear Ms. [redacted]: Thank you for contacting United Customer Care through the the Revdex.com. We sincerely regret to hear of your experience in Houston while traveling to La Guardia on January 26, 2016. We are sorry for the flight delay and check in issues you experienced....

 When a delay is unknown prior to the check-in time for the scheduled departure, standard procedures apply. We will cancel reservations and pre-assigned seats for those customers not checked in and in the boarding area. When we notify customers of the delay, we recommend that passengers arrive to the airport at the original departure time as the departure time may be changed at anytime. We regret any frustration or inconvenience you experienced. Rest assured that we want to do everything that we can to ensure that your travel needs are met.  We understand that air travel isn't always easy, which is why we continually focus on improving our products and services.  Please know that I have forwarded your comments to the appropriate management team for their consideration when creating future customer initiatives and service improvements.  We'll work hard to make your next contact with us pleasant and hassle-free.In appreciation for your feedback and patience, please enjoy the electronic travel certificate that will be emailed to you within 3-5 business days. We appreciate your business as a MileagePlus member and hope you will give us a future opportunity to restore your confidence in our products and services. Regards, Marleina [redacted]Corporate Customer CareCase: 10073300

May 9, 2017Dear Ms. [redacted]:The Revdex.com has forwarded your correspondence to our attention at United Airlines.I have reviewed your previous correspondence with us, including your request for a full refund. We strive to operate each flight as planned and regret when a delay creates an...

inconvenience to our customers.  Although we are unable to guarantee departure times will not change, we understand how such modifications can impact our customers' travel plans, and we remain committed to minimizing those inconveniences. Although we understand your frustration, we are not able to honor your request to refund the ticket since transportation was completed. When something like this occurs, we do offer a gesture of goodwill as part of our apology, which is the travel certificate you received. We do not offer cash compensation.  Please be assured that United Airlines values your business and we look forward to serving you again in the future. Kind Regards,[redacted]Corporate Customer CareCase [redacted]

Dear Mr. **:   I appreciate this opportunity to address your concerns with the processing of your refund requests (Refund Request Numbers 22298105 **d 22298106).   I wanted to let you know that refunds for the two $75 MileagePlus award booking fees were approved **d processed on April 18, 2017, to the original form of payment. If you need to check on the status of these refund inquiries, please follow up with United Refunds via www.united.com/refunds.   Thank you for your allowing me to provide assistance, Mr. **.   Sincerely,   Suzanne [redacted] Corporate Customer Care
[redacted] 12000503 Tell us why here...

January 21, 2016Dear Mr. [redacted]:We are sorry to hear of your complaint filed with the Revdex.com regarding the disappointing experience you and your family encountered during your recent December travel. Our Customer Care department also responded to a correspondence we received directly...

from you regarding the same concerns.  Multiple compensation offers were provided for you and your family's inconveniences.  Our records reflect that you and your two sons each received two $75 electronic travel certificates for your use on a future United flight.   We hope you will find an opportunity to use these electronic travel certificates so we may provide you and your family with the service you expect to receive when you travel with us. Mr. [redacted], we truly value you and your family’s business.  We will do our best to provide you a more positive experience in your future travels.  Sincerely, [redacted]United Airlines Corporate Customer CareRef # [redacted]

Dear Ms. [redacted]: I am sorry you feel we have not been giving you the service you deserve. In review of the reservation, I see the agent did try and get you to your destination; however the other airline rejected the request for the seat. This is why when you checked your reservation it was not to where you wanted to go.   We appreciate customers taking the time to share comments and suggestions. Feedback like yours presents opportunities for improvement. Your comments will be forwarded to senior management for internal review.   When booking travel on our partner airlines we cannot guarantee every flight is available, the other airline has control of the seats so even if you see flights there may not be any seats they will give us for mileage travel.     Thank you for your loyalty as a MileagePlus member.   Regards,   Cindy [redacted] Corporate Customer C[redacted]
12084509 Tell us why here...

Dear Ms. [redacted]: I am responding to your correspondence addressed to the Revdex.com regarding your June 10 travel from Paris.I'm so sorry you didn't have a comfortable flight returning home from your 25th wedding anniversary trip to Paris; it was never our intent for you to share a...

seat with another passenger.   I understand your disappointment. You were expecting an enjoyable and relaxing experience and we didn't deliver that to you. Your satisfaction is important to us and I apologize for the added difficulty you experienced with the vouchers the flight attendant issued.  Since transportation was taken, I'm unable to honor your refund request, but I'm sending both you and your husband an Electronic Travel Certificate.  The two travel certificates will arrive via email within a few days.   We appreciate your business and loyalty as a MileagePlus member and we hope your next trip with us will deliver the experience you deserve.Kindest Regards, Laura [redacted]Corporate Customer CareCase [redacted]

Dear Ms. [redacted]:I am responding to the correspondence your forwarded to the Revdex.com.  I am sorry to hear your flight was delayed on November 10, 2017 and I understand your frustration,  I also understand your disappointment that you did not receive the service you...

expected or deserved during this stressful time, and you incurred additional expenses.In addition to the $50.00 certificate that you already received I have issued you a $350.00 that will be emailed to you in a few days. Unfortunately: I am unable to refund you $1047.00 that you paid for the flown ticket.  Your feedback will be heard and addressed in order to make necessary customer service improvements.I hope you will use the certificates and give us another opportunity to serve you better on a future flight with us. I hope you have a nice day.Regards, Susan [redacted]Corporate Customer CareCase: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have provided the required information as outlined... Dear Apurva [redacted]:I'd really like to help you but I’m missing some details I need to review your request.  Try to provide as much of the following information as you can, along with a brief summary of your request. Passenger name(s): Apurva [redacted]Frequent flyer number (if available):[redacted]Flight [redacted]Flight Date:04 MAY 2018Ticket Numbers (13 digits beginning with 016):[redacted]Confirmation number:EQZF6MCheck-In > 6:30 pmApproximate Departure Time: 11: 30 PM ?Flight from: NewarkFlight to: San Francisco You can find this information on your receipt. I'll be happy to respond once I review the information you provide. I appreciate you chose United for your travel and welcome the opportunity to assist you.Regards, LeMarkus [redacted]Corporate Customer CareCase: [redacted]
Apurva [redacted]