United Airlines

Dear Ms***: I'm sorry you were disappointed with our previous response If you do not have the original form of payment then you must contact that credit card company to have them send you your refund Thank you for flying United Regards, Ms*** Corporate Customer Care *** Tell us why here

Complaint: ***
I am rejecting this response because United is the worst airline companyI used United to fly to Anaheim California in or and was left at the airport for hours waiting for another flight to depart to BostonUnited cancelled my original flight and DID NOT notify me beforehandI found out when I got to the airport to check inAnd now this! I will never ever use United and will be sure anyone I know don't fly United either
Sincerely,
Christine ***

Initial Business Response /* (1000, 5, 2015/07/14) */
July 14,
Dear Mr***
I'm responding to your correspondence addressed to the Revdex.com
I'm sorry to hear of your disappointment regarding your lost bag as well as the response you received from our Baggage
Service Center
Our records show that our Baggage Service Center has contacted today regarding your baggage claimThey have offered both reimbursement for your lost items as well as an electronic travel certificate to cover any remaining costsShould you need any further information regarding this matter, please contact our Baggage Service Center for assistance
Thank you for bringing your concerns to our attentionWe look forward to seeing you on a future United Airlines flight
Regards,
Mary ***
Corporate Customer Care
Case ID ***
Revdex.com Case ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have agreed on a settlementI am appreciative to United for the quick response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will look for the $*** e-voucher and will expect a resolution for my refund for my unused travel no later than July 26, (business days from today)
Sincerely,
*** ***

Dear Mr***: The Revdex.com has shared your information with United Airlines Customer Care Department, and we appreciate this opportunity to address your concerns. We are sorry to learn of your report of damaged baggage and an item inside your baggage. Incidents of
damaged baggage are addressed by our airport Baggage Service office, as our Baggage Service staff can view the damage and decide if the bag needs to be replaced or repaired. During the course of transporting baggage from conveyor belts and onto the equipment, protruding baggage parts such as (straps, pockets, pull handles, hanger hooks, wheels and feet, or other items attached to the bag) risk damage. These parts are excluded from our published baggage liability. We understand you discussed this matter with the baggage personnel at the airport; however, please understand that damage to baggage wheels is not covered under United’s Contract of Carriage. This information is detailed on our website, as well; we have provided the URL for your convenience: https://www.united.com/web/en-US/content/travel/baggage/damaged.aspxOur records indicate that you contacted Customer Care concerning this matter and you were provided with a $electronic travel certificate on January 18, 2016, in the interest of good customer relations. The electronic travel certificate you already received can be used to help offset the cost of a future ticket purchase with us. We do hope you will have another chance to redeem the certificate toward future travel with us. Thank you for your patronage as a MileagePlus member, Mr***. We look forward to welcoming you onboard United again soonSincerely, Suzanne ***Corporate Customer Care United Airlines Case ID

Dear Mr***:I'm responding to a complaint forwarded to us from the Revdex.com. We are sorry for the inconvenience and level of service you and your traveling party experienced at the Oklahoma City airport on November 28, 2015. Direct customer feedback about our products and
services is so important in helping us to improve. Please know our goal is to operate every flight on schedule, every dayUnfortunately, there may be times when weather, a mechanical issue or the late arrival of a crew member, due to missed connection or other unforeseen event, may cause a flight to be delayed or canceledWhen this occurs, we want to minimize the impact to you as much as possible and keep you informed. We are doing a number of things to improve our reliability to make sure the planes can fly their routes, including adjusting our schedule and refining our maintenance practices -- this is a continuous fine-tuning processI encourage you to use our cutting edge self-service kiosks, online tools and smartphone apps as often as possibleAs you may know, United is one of the only airlines to provide the actual flight delay reason through our customer-facing tools. Please know that the treatment you described is no more acceptable to us than it is to you. Our ability to communicate professionally with our customers is a key component of our brand, being Flyer FriendlyA number of tools and processes are being applied this year that will substantively address these goalsWe are working to improve customer service, including investing in a comprehensive training course for frontline employeesWe are consistently aligning service standards of professional women and men around our company. That said--our record indicates you called to change your return flight on United Airlines and to be booked on ***, as you were advised by the call center professional, you return flights were not affected by any irregular Operations and your tickets were no refundable per the terms and conditions of the tickets you purchased.As a gesture of concern, I will send (4) travel certificates that will arrive to your email address within business hoursIt is my hope that you will accept our apology and enjoy using the certificate at some point in the near future, thereby giving us the opportunity to win back your trust. Our goal is to create the world’s most Flyer Friendly airlineWe still have room for improvement, but that’s the direction we’re headed. We hope to welcome you aboard another flight in the near future, and thereby have the opportunity to win back your trust. We appreciate your business and thank you for flying with us. Regards, *** ***Corporate Customer CareCase: ***

Dear Mr***:I regret that you are disappointed with United Airlines ticketing policies. United Airlines does not negotiate any ticketing fees. When a passenger purchases a non-refundable ticket and wants to make changes to the ticket, the passengers is responsible for a $change
fee and the difference of the airfare if there is any. There is also depending on where your purchase the ticket a ticket reissue fee per person. Usually this is when you purchased the ticket through a travel agency.You placed in your email to the Revdex.com, ***. If you did indeed purchased your ticket through Travelocity, it is their responsible to advise you of the ticket fare rules for non-refundable tickets. United Airlines does give passengers a hour risk free cancellation incase of error when selecting flights or passengers changing their minds and we do refund those ticket within hours of purchase. Once past the hours, then the ticketing fee would have to be paid. All tickets are valid one year from the date of issue.United Airlines does appreciate your business and the opportunity to respond to your Revdex.com complaint.Regards,Sheila ***Corporate Customer CareCase ***

Complaint:
I am rejecting this response because:United Airlines is a terrible company with a terrible corporate culture Calling this a new class of service is laughableAll you just did was find a new way to screw people over while alienating your most loyal customersYou don't care about providing good customer serviceAll you care about is finding a way to force people to use your airline. Until you do something to address the situation and make it right with me I will continue to reject your SolutionsFurther I will complain anytime you do something to alienate meNo longer will I just let it go and say that's just United Airlines for youI will no longer just accept your terrible service
Sincerely,
Matt ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I just want to keep helping the business remediate their issues with scheduling$is too little of a compensation for the inconvenience
Sincerely,
Kavita ***

Dear Mr***: Our records indicate flight was delayed a total of minutes, I apologize you did not arrive back to Newark as scheduled due to air traffic control delays leaving Fort Lauderdale I'm very sorry to hear your checked bag was damaged Your
luggage is important to youIt's important to us, tooI can understand why you're frustratedA damage report must be filed at the airport within hours of arrival, so one of our airport agents can visually assess the bagIt's important to leave your bag tags attached to your luggage, tooOnce our agent has reviewed the damage, they'll work with you to resolve the situation to your satisfaction If, for any reason, you left the airport without reporting the damage, please contact our Baggage Resolution Center at 1-800-335-A baggage representative can assist with further direction. Once again, I apologize for any inconvenience As a gesture of goodwill, I'm sending you an Electronic Travel Certificate, which should arrive via email in the next few business daysWe're constantly looking at how we can improve when handling these situationsOnce again, I apologize for any inconvenience On behalf of United, we look forward to welcoming you aboard your next flight Regards, Cindy Bond Corporate Customer Care Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr. ***: I am very sorry to learn of your flight disruption and unpleasant experience when you traveled with us on February and 28, 2018. Based on the events you described, I regret you did not receive the level of service you have come to expect when traveling with
United Airlines. Making reliability a reality is one of our corporate cornerstones, and we go to great lengths to provide reliable service every dayWe understand that communication is essential, and sharing up-to-date information can help ease disappointmentPlease be assured, it is never our intention to deliberately cause you distress of any kindI realize your flight experience was disappointing, and to help make amends, I will send you an Electronic Travel Certificate for you to utilize towards your next ticket purchase on United Airlines. Please allow to business days for processing. Your Electronic Travel Certificate will arrive in a separate e-mail containing details on how to redeem your certificate We do want you to know that our airport station managers, operations, and senior leadership spend a good deal of time reviewing comments from you and other Premier customersWe realize that you have a choice of carriers; however we would like to continue our business relationship with you. Again I apologize we have not met your expectation, and we ask that you give us another opportunity to regain your trust As a MileagePlus member your business is very important to us. Please know that are working hard to build an airline that will earn your confidence and approvalWe appreciate your loyalty, and we look forward to welcoming you on board a future United Airlines flight Regards, James *** Corporate Customer Care Case ID - *** Tell us why here

Thank youI will accept response on receipt of my refundThank you. Complaint: 11600886Sincerely,Kyle ***

Dear Mrs***:Thank you for contacting United Customer Care again through the Revdex.com. We appreciate your patience while we reviewed this issue with our Refunds department. Unfortunately, based on the information given, no refund is possible. United's responsibility is to provide space on the next available flight. Airport documentation clearly states you elected to take other means of transportation and your ticket is nonrefundable.While not the answer hoped for, we will as a gesture of goodwill issue each of you a travel certificate, good towards a future flight with us. It will be emailed separately within to business days.We thank you again for your time and hope to see you onboard soon.Regards, Joe *** Corporate Customer CareCase ID ***

Dear Ms***: We can empathize with the disappointment you have expressedHowever, due to the integrity of the program, I am unable to fulfill your exception expectationsI understand your disappointment and will communicate your concerns to the appropriate management
teams for their internal review We highly appreciate your business as a Premier Gold member and your loyalty throughout the years and look forward to welcoming you onboard a future United Airlines flight whenever your personal or business travel plans permit Regards, Shandai *** Corporate Customer Care Case:

Dear Mr***I am responding to the complaint you filed with the Revdex.com, reference number ***.I apologize for the misunderstanding regarding your refundDue to a lack of information I have regarding your ticket purchased to Puerto Rico, I am unable to submit your refund
requestI would like to try to make things better, however, so I am sending you an Electronic Travel Certificate to help offset the disputed amount.We appreciate that you chose United for your travel and hope to have the privilege of welcoming you back in the future.Kind regards,Sarah ***Corporate Customer CareCase ***

Dear Ms***: We’re always glad to hear from our MileagePlus members. I am responding to your communication sent through the Revdex.comI'm sorry for the discomfort and inconvenience you have described regarding our aircraft cabinPlease be assured that our staff works
diligently to make your flight as comfortable as possibleYour comfort is our primary focus. You are a valued MileagePlus member and we appreciate your loyalty and businessIn recognition of our appreciation and a token of apology, I will be depositing goodwill miles into your accountI will include 2,bonus miles to your MileagePlus accountBonus award miles, award miles and any other miles earned through non-flight activity do not count or qualify for Premier statusPlease visit us united.com to verify your mileage balance within 10-business daysWe look forward to welcoming you on board your next United Airlines flightThank you for flying the friendly skiesRegards, Lilia I*** Corporate Customer Care *** Tell us why here

Thank you for refunding the money to my accountThis complaint can be closed, but I want to state that I should not have had to file this report in the first place.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Neeraj ***

Dear Dr***: I am sorry your recent flight was delayed and we rerouted you to a different city in Japan Please forward your receipts to the following address for review and consideration of reimbursement to: United Airlines Customer Care Grand Plaza Drive
NHCCR Houston, TX Please include this case number *** with your receipts so the receipt will be sent to my attention After I receive everything, I'll send a follemail Thank you for flying United Airlines and we look forward to assisting you Regards, *** Bond Corporate Customer Care *** Tell us why here