United Auto Movers

I just spoke with [redacted] the young lady (Mary) who does handle the dispatching for the company could not remember if they did give the [redacted]'s a discount.She will check and get back to me on Monday. She also did say that she was going to call the customer and explain that it wasn't my fault that the truck broke down.The [redacted]s did chargeback our fee of $100 and that transaction is still pending.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] With all my respect this is not how you supposed to treat your customers. After more than a month, more than 10 times talking over the phone with your office, leaving messages on your Facebook page, email address, etc you did NOTHING to return these money to my mom's bank account. You totally ignored me and that is why I contacted the Revdex.com like I said I will do the last couple of times I contacted you. You didn't pay any attention even then, how can you be so ignorant?? As a business owner customers came first in my company, because they pay my bills every month, I treat them with great respect, something you don't do. So please Mrs [redacted] with The Revdex.com, please keep a record of what that company is doing, cause I suspect that they are acting that way with more people than just me and if that happens again with someone else, just do your job and make them to pay for all the headache they do to the people being fulled to use their company. I also will try to let [redacted] and whatever else online reviews pages I can find to spread the word about those crooks. I got my mom's money back from VISA, but the mistake was on their end and for the best of everyone was to just refund them and done. Have a nice holidays and watch that company closely please. The case is closed now. Best Regards: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The vendor said we received discount from [redacted] and that is not true, in fact we were charged an additional $32.00 Visa Fees.  They also said we were kept informed of car status all along and that is not true we could not get calls back.  The last thing we left if with concerning AutoMovers before New Years was that we were very upset with the service or lack thereof and should be reimbursed.  They said call us back Tuesday after 1st of year and let's discuss.  We did so and never have received a call back.Thank you to Revdex.com for your help in this matter.Regards,[redacted]

unfortunately Mr. [redacted] did go through a bad experience. We at United Auto Movers could not help that the truck broke down. Our driver from [redacted] did keep in touch with the customer and our office. The [redacted]'s were kept abreast of the situation and did receive a discount from [redacted]...

[redacted] I am not sure exactly how much. We are not aware of what the [redacted]'s are looking for monetarily but we do not provide rental coverage if a carrier breaks down. We never want a customer to go through any hassle when moving their vehicle and we do our best if something like this does arise to keep in touch with the customer which we did in the [redacted]'s case.

Every Carrier has Cargo Liability Insurance and so does [redacted] She purchased this vehicle from an individual who dropped it off at the sellers friends dealership. Mrs [redacted] wasn't sure who was driving the car when it was at the dealership and how  the car was being cared for. She...

called United Auto Movers to transport the car. There was an inspection report done at the pick up and delivery. No damage was marked on either inspection report pickup or delivery. We received a call from Mrs [redacted] the next day next day claiming damage to the underneath of the vehicle. Once a customer signs off on the inspection report and the driver leaves it is considered good delivery. A customer cannot call back and claim damage.  Her claim was denied. any other questions please feel free to contact me at ###-###-#### Joe [redacted]Every Carrier we use has Cargo and Liability insurance. We would never put our customers cars in jeopardy or our business. This business feeds multiple families and we do not take our responsibility to our customers lightly. We make it very clear to all our customers that you have to look over your car with the Driver and agree on everything that is marked on the inspection report before signing. Pertaining to Dana Williams post. She purchased this vehicle from a a seller who dropped off the car at his friends dealership. She wasn't sure if her car was being driven by them or not. It is very clear that both the initial inspection report and the delivery inspection report had nothing marked indicating damage. A day later I received a call from D. Williams claiming damage. She accused our driver of having driven her car and damaged it. The driver did not drive the car or damage the car. No Doubt logistics does have cargo liability insurance as do all the trucks we use to move vehicles. The driver at No Doubt feels she was trying to put a claim in unfairly against him and his company. She had no evidence of damage indicated on the inspection report upon delivery. We tell all our customers if you sign off on an inspection report that indicates no damage no matter who you use as a shipper your claim would be denied. Unfortunately this is the case with this particular claim. Every Carrier we use has Cargo and Liability insurance. We would never put our customers cars in jeopardy or our business. This business feeds multiple families and we do not take our responsibility to our customers lightly. We make it very clear to all our customers that you have to look over your car with the Driver and agree on everything that is marked on the inspection report before signing. Pertaining to Dana Williams post. She purchased this vehicle from a a seller who dropped off the car at his friends dealership. She wasn't sure if her car was being driven by them or not. It is very clear that both the initial inspection report and the delivery inspection report had nothing marked indicating damage. A day later I received a call from D. Williams claiming damage. She accused our driver of having driven her car and damaged it. The driver did not drive the car or damage the car. No Doubt logistics does have cargo liability insurance as do all the trucks we use to move vehicles. The driver at No Doubt feels she was trying to put a claim in unfairly against him and his company. She had no evidence of damage indicated on the inspection report upon delivery. We tell all our customers if you sign off on an inspection report that indicates no damage no matter who you use as a shipper your claim would be denied. Unfortunately this is the case with this particular claim. Every Carrier we use has Cargo and Liability insurance. We would never put our customers cars in jeopardy or our business. This business feeds multiple families and we do not take our responsibility to our customers lightly. We make it very clear to all our customers that you have to look over your car with the Driver and agree on everything that is marked on the inspection report before signing. Pertaining to Dana Williams post. She purchased this vehicle from a a seller who dropped off the car at his friends dealership. She wasn't sure if her car was being driven by them or not. It is very clear that both the initial inspection report and the delivery inspection report had nothing marked indicating damage. A day later I received a call from D. Williams claiming damage. She accused our driver of having driven her car and damaged it. The driver did not drive the car or damage the car. No Doubt logistics does have cargo liability insurance as do all the trucks we use to move vehicles. The driver at No Doubt feels she was trying to put a claim in unfairly against him and his company. She had no evidence of damage indicated on the inspection report upon delivery. We tell all our customers if you sign off on an inspection report that indicates no damage no matter who you use as a shipper your claim would be denied. Unfortunately this is the case with this particular claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not ask for my vehicle to be transported early, that was United Auto Movers idea. There was no rush for transportation. I was not advised of any cancellation fees by United Auto Movers, it was not stated in the contract which I could not read and I advised the company of that on 12/09/2015, it was also not stated when I called for refund.  Further I cancelled the contract on 12/10/15 and asked that charges be reversed.  My entire $250 should be refunded because the company did not do the job.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vendor said we received discount from [redacted] and that is not true, in fact we were charged an additional $32.00 Visa Fees.  They also said we were kept informed of car status all along and that is not true we could not get calls back.  The last thing we left if with concerning AutoMovers before New Years was that we were very upset with the service or lack thereof and should be reimbursed.  They said call us back Tuesday after 1st of year and let's discuss.  We did so and never have received a call back.
Thank you to Revdex.com for your help in this matter.
Regards,[redacted]

In early Sept 2015 we contracted United Auto Movers to move a vehicle to Florida for my son. At the time the UAM office was very helpful and the pricing was good. $700 was the cost to ship, a $100 down payment and $600 balance due upon delivery on 9/14/15. Our contract number was [redacted]. I have all paperwork to back this up.
After a couple delays the driver notified my son he would be at a store parking lot on [redacted], this was due to the size of the hauling vehicle not being able to pull down our street.
My son waited at the store parking lot for 3 more hours when finally the transport truck arrived. To my surprise my son calls me and explains that the transport company wants another $200 or they will not release the vehicle until paid. I was very upset with this bate and switch process however I paid the additional money so we could get the vehicle. Or we would have to pay storage fees.
When I called United Auto Movers (Joe F[redacted]) the next day, (they did not answer the day of delivery) they did apologized for the confusion and said they would reimburse me the $200. After many conversations with United Auto Movers over several months and now with them blocking my number I have never received the difference as promised.
I only hope that this gets read by everyone who wants to hire this underhanded, bait and switch, lying cheating company and employee.
Merry Christmas and Happy New Year to me United Auto Movers, you beat me out of $200.

Every Carrier has Cargo Liability Insurance and so does [redacted] She purchased this vehicle from an individual who dropped it off at the sellers friends dealership. Mrs [redacted] wasn't sure who was driving the car when it was at the dealership and how  the car was being cared for. She...

called United Auto Movers to transport the car. There was an inspection report done at the pick up and delivery. No damage was marked on either inspection report pickup or delivery. We received a call from Mrs [redacted] the next day next day claiming damage to the underneath of the vehicle. Once a customer signs off on the inspection report and the driver leaves it is considered good delivery. A customer cannot call back and claim damage.  Her claim was denied. any other questions please feel free to contact me at ###-###-#### Joe [redacted]Every Carrier we use has Cargo and Liability insurance. We would never put our customers cars in jeopardy or our business. This business feeds multiple families and we do not take our responsibility to our customers lightly. We make it very clear to all our customers that you have to look over your car with the Driver and agree on everything that is marked on the inspection report before signing. Pertaining to Dana Williams post. She purchased this vehicle from a a seller who dropped off the car at his friends dealership. She wasn't sure if her car was being driven by them or not. It is very clear that both the initial inspection report and the delivery inspection report had nothing marked indicating damage. A day later I received a call from D. Williams claiming damage. She accused our driver of having driven her car and damaged it. The driver did not drive the car or damage the car. No Doubt logistics does have cargo liability insurance as do all the trucks we use to move vehicles. The driver at No Doubt feels she was trying to put a claim in unfairly against him and his company. She had no evidence of damage indicated on the inspection report upon delivery. We tell all our customers if you sign off on an inspection report that indicates no damage no matter who you use as a shipper your claim would be denied. Unfortunately this is the case with this particular claim. 
Every Carrier we use has Cargo and Liability insurance. We would never put our customers cars in jeopardy or our business. This business feeds multiple families and we do not take our responsibility to our customers lightly. We make it very clear to all our customers that you have to look over your car with the Driver and agree on everything that is marked on the inspection report before signing. Pertaining to Dana Williams post. She purchased this vehicle from a a seller who dropped off the car at his friends dealership. She wasn't sure if her car was being driven by them or not. It is very clear that both the initial inspection report and the delivery inspection report had nothing marked indicating damage. A day later I received a call from D. Williams claiming damage. She accused our driver of having driven her car and damaged it. The driver did not drive the car or damage the car. No Doubt logistics does have cargo liability insurance as do all the trucks we use to move vehicles. The driver at No Doubt feels she was trying to put a claim in unfairly against him and his company. She had no evidence of damage indicated on the inspection report upon delivery. We tell all our customers if you sign off on an inspection report that indicates no damage no matter who you use as a shipper your claim would be denied. Unfortunately this is the case with this particular claim. 
Every Carrier we use has Cargo and Liability insurance. We would never put our customers cars in jeopardy or our business. This business feeds multiple families and we do not take our responsibility to our customers lightly. We make it very clear to all our customers that you have to look over your car with the Driver and agree on everything that is marked on the inspection report before signing. Pertaining to Dana Williams post. She purchased this vehicle from a a seller who dropped off the car at his friends dealership. She wasn't sure if her car was being driven by them or not. It is very clear that both the initial inspection report and the delivery inspection report had nothing marked indicating damage. A day later I received a call from D. Williams claiming damage. She accused our driver of having driven her car and damaged it. The driver did not drive the car or damage the car. No Doubt logistics does have cargo liability insurance as do all the trucks we use to move vehicles. The driver at No Doubt feels she was trying to put a claim in unfairly against him and his company. She had no evidence of damage indicated on the inspection report upon delivery. We tell all our customers if you sign off on an inspection report that indicates no damage no matter who you use as a shipper your claim would be denied. Unfortunately this is the case with this particular claim.

unfortunately Mr. [redacted] did go through a bad experience. We at United Auto Movers could not help that the truck broke down. Our driver from [redacted] did keep in touch with the customer and our office. The [redacted]'s were kept abreast of the situation and did receive a discount from...

[redacted] I am not sure exactly how much. We are not aware of what the [redacted]'s are looking for monetarily but we do not provide rental coverage if a carrier breaks down. We never want a customer to go through any hassle when moving their vehicle and we do our best if something like this does arise to keep in touch with the customer which we did in the [redacted]'s case.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

we will be refunding Mr, [redacted] $100on 8/22/2015

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted] With all my respect this is not how you supposed to treat your customers. After more than a month, more than 10 times talking over the phone with your office, leaving messages on your Facebook page, email address, etc you did NOTHING to return these money to my mom's bank account. You totally ignored me and that is why I contacted the Revdex.com like I said I will do the last couple of times I contacted you. You didn't pay any attention even then, how can you be so ignorant?? As a business owner customers came first in my company, because they pay my bills every month, I treat them with great respect, something you don't do. So please Mrs [redacted] with The Revdex.com, please keep a record of what that company is doing, cause I suspect that they are acting that way with more people than just me and if that happens again with someone else, just do your job and make them to pay for all the headache they do to the people being fulled to use their company. I also will try to let [redacted] and whatever else online reviews pages I can find to spread the word about those crooks. I got my mom's money back from VISA, but the mistake was on their end and for the best of everyone was to just refund them and done. Have a nice holidays and watch that company closely please. The case is closed now.
Best Regards: [redacted]

we are checking into whether the customer initiated a charge back to his Credit Card and he was returned the money.

HELLO,THIS WAS A CUSTOMER OF UNITED AUTO MOVERS, THE CONTRACT WAS PLACED 3/28/2015I AM VERY SORRY TO HEAR THIS FROM ONE OF OUR CUSTOMERS!  I DO NOT AND HAVE NEVER ALLOWED ANY OF MY CUSTOMERS CARS TO BE DRIVEN WHATSOEVER!I CONTRACTED THE COMPANY [redacted]...

[redacted] MC# [redacted] DRIVERS NAME WAS [redacted], PHONE NUMBER, ###-###-####. COMPANY LINE, ###-###-####. FAX, ###-###-####. ORDER ID IS [redacted]. PLEASE SEE ATTACHED COPY OF OUR CONTRACT AGREEMENT WITH THIS COMPANY.I HAVE CONTACTED THIS COMPANY REGARDING REFUDING THE CUSTOMER, THE FEE WAS A TOTAL PRICE OF $700.00. $75.00 IS THE AMOUNT THAT UNITED AUTO MOVERS CHARGED THE CUSTOMER. THE REMAINING $625.00 WAS PAID TO [redacted], THEREFORE THEY ARE LIABLE FOR ANY REFUNDS REGARDING THE TRANSPORT ITSELF. I WILL NO LONGER BE USING [redacted] AND I GREATLY APOLOGIZE FOR THE SITUATION. THANK YOU,[redacted]UAM OWNER

Every Carrier we use has Motor Cargo and Liability insurance.  We make it very clear to all our customers that you have to look over your car with the Driver and agree on everything that is marked on the inspection report before the car is picked up and when the car is delivered before signing. All claims will be denied where there is no proof of damaged marked on the inspection report and signed by the driver and customer. Dana Williams was not able to produce an inspection report that showed damage upon delivery. Her claim was denied.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Don't waste your time or money! Initially I was told it was $375 to transport my car from WV to NJ and I had a specific day I needed it done. They assured me it would be done. Joe called me and said he can't move it at that price and would be an extra $50. At this point, I just needed my car. I paid the extra money. To make a long story short, they charged me $450 instead of $425. I called and spoke to Lindsay and she said it would be taken care of. 3 weeks go by and I just happened to check to see if it was refunded and NO! I called again and I asked for Joe. He was too busy for me and Lindsay said he would take care of it today! Bad business!

[redacted] placed an order with us to move her 2006 Chevy Silverado on 12/8/2015 for a pick up on 12/13. we immediately started working on the order due to such short notice. We booked a carrier [redacted] to pick up on 12/11 for $50 cheaper then we originally quoted for...

the move. We called the customer informed them of the change and they accepted the contract as indicated. We did not receive a cancellation until 12/11 the day the driver was going to pick up the vehicle. At that point we have a carrier who is charging us $100 for a late cancellation and we have a $100 cancellation policy. The customer is due a $50 refund.