United Auto Movers

Review: Joe of united quoted me $700 to ship my car ($100 to his business, and $600 to the truck driver at the time my car was delivered to me). I have a contract that was emailed to me that shows this. I moved to Texas and led the car with my father in CT so that he could put the car up on the truck with the driver. I am active duty in the Air Force and had to move to Texas. The driver shows up in CT to pick up the car and my dad signs the contract and the driver leaves. My dad sends me a copy of the contract and it says the driver is expecting $700, not the $600 that Joe quoted me at or the contract states. I call Joe to try and resolve the discrepancy and he dodges me on the phone for 3 days. The day my car is to be delivered, the dispatcher of the truck driver calls me and says to have my $700 ready. I tell her that per the contract, it's $600 and if the driver is going to have an issue with this, she should contact Joe at United to sort the issue. She must have called bc 10 minutes later Joe calls me. "[redacted] I'm so sorry, a kid who worked for me screwed up 4 orders this week and I had to fire him. You're going to have to pay the driver $700 and I'll refund you $50. Asked Joe why he wouldn't refund me the full $100 since this was his company's mistake, and he said bc then he'd be taking a loss. He would not budge on the amount he'd refund me and I wasn't in the mood to argue so I accepted these terms even though I didn't believe it to be fair. I still to this day have never received the $50 that was promised to me. That was 2 weeks ago. I have made numerous attempts to contact Joe in various ways and he will not respond. All I want is for this situation to be made right. I deserve a $100 refund. His employees mistake, his problem, his loss.Desired Settlement: $100 refund. If he's still stubborn and will only do $50, I'd take it, but $100 would right the wrong doing.

Review: I arranged to have my Dodge [redacted] moved from [redacted] to [redacted]. I flew down to [redacted] to purchase the car and have the trailer their to pick it up the same time I was their. [redacted] assured me that he is very good at what he does and he will take care of it to the best of his abilities. If this was the best of his abilities to take care of a customer I sure would hate to see what his worst abilities are. The truck never came. I fly home and contact him. He said there will be an enclosed trailer there in 2 days to pick it up. The truck doesn't come. A truck didn't arrive at the location for a whole week. When the truck finally arrived it came at 11pm and it was an open trailer. I am lucky that the seller of the car was an honest person. Finally the trailer arrives at my location for delivery. Not only did the truck driver unload the car before I got there to observe, the car was black from dirt, rain and road grime. So my $80,000 car looks like [redacted] at this point. I call [redacted] to get a refund at least to what he was going to charge me for an open trailer and he said he would get back to me. Every single person at this business does not follow through nor do they call you back if you leave a message. The only time they call you back is to get you to sign their contract. So [redacted] finally agrees to refund me $185. THAT WAS A MONTH AGO. Still have not received my refund. I called [redacted] numerous times and [redacted] numerous times. They always say it will be done on Friday but never is. I called [redacted] on Monday June 15th 2015 and she said she forgot about it that she will do it that day and send me an email confirmation. It is now Thursday June 18th 2015 and the refund is still not processed. This has to be one of the worst companies in the US. I honestly don't know how they are still in business.Desired Settlement: $185.00 refund which was promised

Business

Response:

UNITED AUTO MOVERS HAS ISSUED THIS CUSTOMER A REFUND IN THE AMOUNT OF $185.00, YOU WILL FIND THE RECEIPT ATTACHED IN THE ABOVE FILE.THE SITUATION WAS HANDLED BY OUR DISPATCHER AND I FEEL THAT WE RESOLVED ANY ISSUES WITH THIS CUSTOMER. THANK YOU,[redacted]UAM / OWNER

Review: We signed a contract with United Auto Movers on 9/30/2015 to move a our car and our truck from [redacted] to [redacted]. When they came to pick up the vehicles they were unable to take the truck because they had picked up some SUV's that made their truck exceed the height requirement. In the contract with them we paid them $100 per vehicle to find someone to transport the vehicles. We contacted them many times over the next several months to get our truck sent to us and they were unable to do that. Many times they never returned our calls. After over two months of hearing nothing from them we found another company to move our truck for us. We have since called and email them and they will not respond back to us. We are simply asking for $100 refund for a service which was never completed.Desired Settlement: We are asking for $100 refund from them.

Don't waste your time or money! Initially I was told it was $375 to transport my car from WV to NJ and I had a specific day I needed it done. They assured me it would be done. Joe called me and said he can't move it at that price and would be an extra $50. At this point, I just needed my car. I paid the extra money. To make a long story short, they charged me $450 instead of $425. I called and spoke to Lindsay and she said it would be taken care of. 3 weeks go by and I just happened to check to see if it was refunded and NO! I called again and I asked for Joe. He was too busy for me and Lindsay said he would take care of it today! Bad business!

Review: On 09-14-2015 "United Auto Movers" picked up my 2003 Kia Rio from [redacted] Tx and on 09-16-2015 the truck driver showed up at my house. My order ID# with United Auto Movers is [redacted]. The problem raised when the truck driver [redacted] with [redacted] Transport L.L.C asked me for more money then we agreed originally with United Auto Movers. When we talked over the phone we agreed on $625 total delivery fee. [redacted] the driver said he can't release the car if I don't pay him $550. I did paid that price (and took a picture to prove that if I have to). Then I saw that my mom's credit card which they have on file was charged twice for $75 each for total amount of $150. 550+150=700 and that is 75 dollars more than we agreed originally. Called United Auto movers 10 times since then, left a message on their Facebook official page, left a message on their official "Contact Us" page. Talked to Joe ( I believe that he is the owner), and he said that "Lindsey messed up and they will take care first thing in the morning". Nothing happened, so I called again and again, talked to different persons including Lindsey H[redacted] which is the financial manager and she promised to fix the mistake. No refund since then. I have my phone recording every call, so if you provide me an email address I can send all these phone calls records to you. Have a video posting on their page that I am still waiting for them to do the right thing and return those $75 to my mom's credit card. They can not just decide and charge peoples credit cards as much as they want, that is totally unacceptable! And I am writing that letter to you as I want to inform you how they are making business and treat their customers. PS: my mom doesn't speak or write in English, so that is why I need to contact you after her permission. I have contacted them on 10-26-15 for last with no result again, so I believe that after so many calls / attempts to take back my mom's money is time for someone like Revdex.com to get involved in that case. Thank you and please if need any more information, please let me know how I can help.Desired Settlement: 75 dollars to be refunded to the credit card they charged without authorization.

Business

Response:

we are checking into whether the customer initiated a charge back to his Credit Card and he was returned the money.

Consumer

Response:

Rude folks at this place, been asking for information for 2 days, would not respond to emails, when I called they said I was blowing up there phone. parted ways very disatisfied would not recomend

Review: I contracted United Auto Movers to move a 1992 [redacted] from ** to ** on June19 2015. I understand there are 5 owners to this company of which I had spoken to two of them. Orville was whom I spoke to initially and was very kind and understanding and really sold me on the business abilities. My [redacted] was assigned to, [redacted] out of [redacted]. My son who is in the Navy met with the driver and the vehicle was picked up promptly and delivered only a day late due to mechanical problems. My Vehicle had damage to the soft top and a busted windshield on arrival. I followed the contracts recommendations and noted the damage on the delivery form. Initially my [redacted] was loaded on a 3 car open carrier facing forward. One of the zip out windows had began to unzip from the wind and began to flap thereby damaging it. When the [redacted] was delivered here it was 1st on the carrier and it was facing backwards. Most likely the driver [redacted] saw the damage and reversed the facing. As per my contract with UAM I notified them with pictures of the damage, as well as repair estimates. I spoke with another owner named Joe who seemed very understanding as well and seemed eager to help get the driver to either pay for the damages out of pocket or file on his insurance. From what I understand he contacted [redacted] and was informed that due to the vehicles age (over 20 years) the top would not be covered in which I told Joe was fine as long as I could get reimbursed for the windshield replacement of 293 dollars. (which has been repaired). This is the point where the problems really begin with UAM. They will not return my calls, e-mails or voicemails in regard to how I should proceed. It has been nearly a month and not so much as an e-mail. I contacted the Driver [redacted] with [redacted] of [redacted] and he said he's has only been contacted one time in relating to the damages and I had to handle it through UAM, however I can get no response from them with numerous calls, emails and voicemails begging them to contact me. I truly like these two guys in which I had spoken but this continuous attempt at ignoring my pleas has frankly rattled my nerves. Now the Driver will no longer answer my calls and its quite disturbing.Desired Settlement: I would expect United Auto Movers to file these repairs against the movers insurance as specified in my contract with them.

Business

Response:

We Have spoken to the Driver from [redacted] he will be paying$291 to us for the cracked windshield and we will send Mr [redacted] a checkWe also have spoken to Mr [redacted] and made him aware of the situation.Joe F[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I called the company on July 25, 2015 for a shipping quote. In fact, I'm moving from ** to [redacted] and I was looking for a better deal to have my car shipped from [redacted] to [redacted] We both agreed for an amount of $ 750. The dispatch Joe asked for my credit card information for the deposit, which seemed unusual to me, because I know it should be done when my car is being picked up. I was really uncomfortable with the transaction, but Joe reassure me that everything was safe, and that my card won't be charged until my car is dispatched, and that I should received a call to seal the deal and the pickup day. He also said he would send me a contract that I should sign and send back to him. He actually sent the contract, but after I saw all the complaint filed against the company, I decided not to sign the contract. Yesterday, August 3, 2015, while I was checking my bank activities, I noticed a charged of $100 from United Auto Movers. I called them minutes after to figure out while I was charged, Joe said he is the dispatch and the one who charged my card because my car was dispatched. I asked him why my car was dispatched without my consent, he said my consent wasn't needed, and I told him I would like to cancel. He asked me why I wanted to cancel, I said I wasn't satisfied with his service, and he was rude and disrespectful, since he kept raising his voice on me. He said he will go ahead and cancel the transaction, but I'll still be charged $100 for his fee, then he hung up on me. I called back and I was sent straight to the voice mail. I called again, this time it was Stephanie who answered, I tried to explain the issue to her but she claimed she was right to Joe and listened to the entire conversation, and that there is nothing that can be done. however, she asked for my information, and said she will have her boss calling me. since then I didn't hear from them.Desired Settlement: All I need is to get my $100 refunded.

Business

Response:

we will be refunding Mr, [redacted] $100on 8/22/2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This is complaint is towards [redacted] who not only lied to me about the services being offered but cussed at me like I was his own kid[redacted] told me that my vehicle would be picked up on a certain day by noon of that day. On the day of I called around noon my time and asked [redacted] if the vehicle had been picked up and he said he didn't know, I went over the conversation the day before we had about the time frame of pickup and he told me he had so many things going on that he was slammed and didn't remember. Told me he would find out and touch base with me later, I called back a couple of hours later and talk to [redacted] who pulled my file and asked if she could call me back later when she found out more. [redacted] did call me back later and told me that my vehicle wouldn't be picked up till Thursday and delivered till the following Monday, I told her that wasn't ok and she got [redacted] on the line[redacted] told me the driver canceled and couldn't pick up till Thursday, I told him that wasn't ok and that I needed the car here by the weekend, I told him that I would call him back so that I could check on another company to see if they could help me out(the whole time [redacted] is cussing like a [redacted] towards the situation). I was able to lock down a company that could accommodate my needs with the vehicle and called and cancelled with [redacted] because they had cancelled the previous agreement that [redacted] had told me would happen. I spoke with [redacted] and she said ok and when I got off the phone my bank sent me a message showing that [redacted] had went ahead and charged my card anyways, I called [redacted] and asked him to reverse the charge because he was not able to accommodate and that because the driver cancelled the previous route and placed it later in the week that this was not my fault and that he needed to refund me[redacted] proceeded to cuss at me and tell me that it didn't xxxxx matter that I signed a contract, [redacted] also told me that it doesn't say isn't he contract that he told me that they would pick up on the certain day we talked about by noon so I am SOL, [redacted] got belligerent with me and cussed me up and down and I told him that I wanted a refund and he said fine we will do it tomorrow and I asked him to do it today and he said [redacted] was gone[redacted] kept going so I hung up and was finalizing the deal with the other transport company and [redacted] called me back belligerent ranting about the driver called him and was telling him that even though I went with another company that my vehicle still wouldn't be picked up, little did [redacted] know that the driver had already called me to lock down the time and place for delivery on sat and that he was picking the vehicle up tomorrow and had told [redacted] that but for whatever reason [redacted] told me that the driver couldn't pick up the vehicle till Thursday. The driver told me that he didn't tell [redacted] that and he doesn't know why [redacted] was acting that way. As I proceed to try and talk to [redacted] he wouldn't shut up long enough for me to get a word in and I heard [redacted] in the background and asked [redacted] why he told me she was already gone for the day and couldn't refund my money, again he cussed me and told me not to worry about he would get my money back and he didn't need my $100 because he xxxxxx hundred dollars all the time[redacted] proceeded to tell me to go x myself and at this point I hung up again. As a business person I can handle things don't always go as we want but if someone tells me something and have no intention of following through and then get mad at me and treat me as it were my fault, and then cuss me up and down I have no tolerance for. For [redacted] to use the language he did and lie to me several times and then expect me to pay him even though he did all that and not be able to accommodate my needes seeing how I am the customer I do not believe is right. Whether [redacted] was having a bad day or whatever it doesn't warrant him to treat a customer like that.Desired Settlement: I am expecting [redacted] to do the right thing and refund my card the $100!

Business

Response:

May 8, 2015 RE: [redacted] Order #[redacted] ID#[redacted] We took Mr. [redacted] order on March 28,2015 we had all of Mr. [redacted] s information and received the signed regarding his move. We do not charge our fee on the credit card provided to us until the car has been dispatched to a carrier. We do guarantee a pickup or delivery date unless indicated by the customer prior to the vehicle being dispatched to a Carrier. A guaranteed date normally comes with and extra fee. Mr. [redacted] never mentioned at anytime throughout the process that he needed the car delivered by the weekend of April 4, 2015. We would have dispatched it accordingly. We would have kept working to get a truck that could accommodate him. He placed the order on Saturday March 28, 2015. The vehicle was available for pickup on Monday, March 30,2015. Mr. [redacted] had purchased the vehicle at a [redacted] an Auto Auction which are only open on Weekdays. Our first truck/carrier we dispatched to was [redacted], which was going to pick up his Non-running Jeep Cherokee on Monday, March 30th. Delivering on April 1st or 2nd. [redacted] the driver called and cancelled on Tuesday stating that his route was cancelled. We then started working on getting another tuck to pick the vehicle up.On March 31, 2015 we got [redacted] Transportation to pick the car up. The pickup date was going to be on Thursday April 2, 2015 and delivery was to be on Monday April 6-7, 2015. We left a message for Mr. [redacted] with the new trucking company and the new pickup and delivery dates. In the meantime our driver [redacted] called and spoke to Mr. [redacted] to find out availability for delivery on Monday April 6, 2015. When [redacted] called Mr. [redacted] again he stated that the pickup and delivery was not going to work and that he needed the vehicle by the weekend. [redacted] got me on the phone and I explained what happened with the first truck and that we had another truck dispatched. I mentioned to him that never told us that he needed the vehicle by the weekend. He stated that was not going to work and that he would call me back. When he called back he said he had another company to move the vehicle. At the same time I was talking to Mr. [redacted], our Dispatch phone rang and the driver [redacted] from [redacted] Transportation called and said that another broker had dispatched the same move on [redacted] and that he gave the order to him. [redacted] asked "who's order is it?" [redacted] was on the phone with [redacted] while I was on the phone with Mr. [redacted] and I told [redacted] to ask [redacted] when he would be picking the car up for the other broker- He said the same days I told you. I cannot get there until Thursday April 2, and Deliver Monday April 6th. I tried to explain this to Mr. [redacted] that it is the same driver that the other company dispatched his vehicle too.Mr. [redacted] proceeded to call me a liar and wanted a refund. He was extremely rude and was yelling and cursing at me. He asked for a refund and I explained that his car was dispatched and accepted by our driver.He was never lied to and kept well informed from the very start. We had his vehicle dispatched and we worked very hard on his move. Paragraph 10 in the contract clearly stated $100 administrative fee will be charged for orders cancelled once a driver has been dispatched. I will be attaching a copy of the signed contract and Dispatch SheetThank you[redacted]

Review: I had my truck shipped from [redacted] to [redacted] I received my truck on March 2, 2016 and it was damaged I called United auto movers and they were so sorry then I called the trucking company [redacted] and they at frost wanted to help me out on March 3, 2016 I went and got three estimates done as stated in our contract the estimates were $4,500.00 and when I started telling them this they started blocking my number and not contacting me anymore I called Joey today April 1, 2016 and spoke with him and like he always says he will call me back and he never does I just want my truck fixed thank you for your helpDesired Settlement: I need the damages on my truck fixed by which they caused when moving my truck from [redacted] to [redacted] the cost is around $4,500.00

In early Sept 2015 we contracted United Auto Movers to move a vehicle to Florida for my son. At the time the UAM office was very helpful and the pricing was good. $700 was the cost to ship, a $100 down payment and $600 balance due upon delivery on 9/14/15. Our contract number was [redacted]. I have all paperwork to back this up.

After a couple delays the driver notified my son he would be at a store parking lot on [redacted], this was due to the size of the hauling vehicle not being able to pull down our street.

My son waited at the store parking lot for 3 more hours when finally the transport truck arrived. To my surprise my son calls me and explains that the transport company wants another $200 or they will not release the vehicle until paid. I was very upset with this bate and switch process however I paid the additional money so we could get the vehicle. Or we would have to pay storage fees.

When I called United Auto Movers (Joe F[redacted]) the next day, (they did not answer the day of delivery) they did apologized for the confusion and said they would reimburse me the $200. After many conversations with United Auto Movers over several months and now with them blocking my number I have never received the difference as promised.

I only hope that this gets read by everyone who wants to hire this underhanded, bait and switch, lying cheating company and employee.

Merry Christmas and Happy New Year to me United Auto Movers, you beat me out of $200.

Review: Contacted United Auto Movers at [redacted], asked for truck to be picked up from [redacted], CA to be dropped off at [redacted], TN as my husband would be traveling to [redacted], TN. Was told truck would be picked up Sunday 12/13/15 at a price of $1100 with a $100 deposit off of credit card and $1000 on drop off in [redacted]. Was asked for credit card information which I gave over the phone but advised the money is not on the card right now. Was asked to call when it is. I was called back by United Auto Movers with a sooner pick up date of 12/11/15 at a lower price $1050 with a $250 deposit off of credit card and $800 on drop off in [redacted], United Auto Movers emailed me a contract which I could not read I replied:

Hi Lindsey, it's encrypted, I can't read it. If it is what you told me on the phone $250 off credit card and $800 on delivery I understand the contract, I can only read the names and addresses. Thank you.

----

Lindsey called me on 12/09/15 and advised me they have been having problems with their contracts due to a new system they were using. I advised United Auto Movers on 12/09/15 that the $250 was on the card, they immediately took the money off my card within minutes.

On 12/10/15 the doctor office called and said my husband who the truck belongs to would need hand surgery due to more cancer cells in his hand so he would not be traveling to [redacted], TN. After this call we realized we did not need United Auto Movers to pick up the truck. I immediately called United Auto Movers and notified them I would like to cancel pick up and explained why. I also sent an email to them on this same date and further asked for reversal of charges on my credit card.

On 12/10/15 in the late evening a company called me from 916-715-9260 stating they would be at my home to pick up the truck around 11am on 12/11/15. I notified them I have cancelled pick up with United Auto Movers and also had emailed United Auto Movers of cancellation. The company said they had not heard anything from United Auto Movers.

On 12/11/15 my spouse called United Auto Movers and inquired about refund due to hand surgery. The man on the line said he does not know anything about it and someone would call back shortly. My spouse called two more times and no one would answer the phone. As of yet there is no response from United Auto Movers about our refund.Desired Settlement: Refund of $250 from United Auto Movers

Business

Response:

[redacted] placed an order with us to move her 2006 Chevy Silverado on 12/8/2015 for a pick up on 12/13. we immediately started working on the order due to such short notice. We booked a carrier [redacted] to pick up on 12/11 for $50 cheaper then we originally quoted for the move. We called the customer informed them of the change and they accepted the contract as indicated. We did not receive a cancellation until 12/11 the day the driver was going to pick up the vehicle. At that point we have a carrier who is charging us $100 for a late cancellation and we have a $100 cancellation policy. The customer is due a $50 refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not ask for my vehicle to be transported early, that was United Auto Movers idea. There was no rush for transportation. I was not advised of any cancellation fees by United Auto Movers, it was not stated in the contract which I could not read and I advised the company of that on 12/09/2015, it was also not stated when I called for refund. Further I cancelled the contract on 12/10/15 and asked that charges be reversed. My entire $250 should be refunded because the company did not do the job.

Regards,

Review: First I was given quote for transporting auto for $800 then when I spoke to manager Joe he told me quote was to low and gave me a $100 higher quote. Auto was to be picked up for delivery Nov 23, 2015 and was not picked up until Nov 27, 2015. Company kept getting phone numbers mixed up and did not contact me at correct number. Once auto picked up the freight truck broke down somewhere in Texas delayed delivery. I was told there would be door to door delivery (see website) and pick up which was not true delivery was about 3-4 miles away from our home. Transport driver did not speak English and we had difficult time communicating with him. He insisted we pay cash or cashiers check of which we were never informed since United Auto took my payment on [redacted]. Finally after an hour the transporter- [redacted] which was commissioned by United agreed to take my [redacted] and charged us an additional 4% fee. The interior of auto was filthy and took over an hour to clean but I had to accept it as is or I would not have had a car to use. Joe the manager from United agreed this was all a "bad situation of which he never had happen before". Because of late delivery it cost us an additional $236.00 rent a car. We called several times to remedy the problems after pick with no response.Desired Settlement: Full refund credited to [redacted] CARD $100.00 and [redacted]ARD $832.00.

Business

Response:

unfortunately Mr. [redacted] did go through a bad experience. We at United Auto Movers could not help that the truck broke down. Our driver from [redacted] did keep in touch with the customer and our office. The [redacted]'s were kept abreast of the situation and did receive a discount from [redacted] I am not sure exactly how much. We are not aware of what the [redacted]'s are looking for monetarily but we do not provide rental coverage if a carrier breaks down. We never want a customer to go through any hassle when moving their vehicle and we do our best if something like this does arise to keep in touch with the customer which we did in the [redacted]'s case.

The company that I chose to pick up and transport an antique car is United Auto Movers in Beaver Falls, PA. They were to pick up my car in Dayton, Ohio in the middle of January 2016 while I was in Dayton and deliver it to California. I called United Auto Movers three days before the dispatch, cancelled the order and was told by Joe and Lindsay that my refund would be made as soon as I arrived back to Oakland when I give them a call upon my return home. A week later, upon my arrival, I attempted to contact United Auto Movers and no one would answer the telephone, or the answering machine or my emails requesting my refund of $150.00. Finally, after several days of calling, Joe… the owner answered and said that my refund was on his desk and would be in the mail by the end of that week. I assumed that all was o.k. and waited until the following Friday and received no refund either by credit card or in the mail. I attempted to call the company many times and left more email and even said that if this matter was not handled properly and efficiently that I would leave a bad feedback review. Since I received to further communication from United Auto Movers, I called my credit card company who opened a dispute. Almost 30 days passed and United Auto Movers claimed that I did not send in a written communication in spite of the telephone call that I made. The second paragraph on the contract reads: "THIS CONTRACT CAN BE CANCELED AT ANYTIME WITH NO CANCELLATION FEE AS LONG AS A CARRIER HAS NOT BEEN ASSIGNED TO PICK UP THE VEHICLE." Easy to read - nothing more or less. However on paragraph 11 and on the second page… the contract further reads: AN ADMINISTRATION FEE OF $100.00 PER CAR WILL BE CHARGED FOR ALL ORDERS CANCELED WHERE A CARRIER HAS ALREADY BEEN DISPATCHED. A COMPANY CREDIT FOR $50.00 CAN BE ISSUED AND USED FOR FUTURE TRANSPORT FOR A PERIOD OF ONE YEAR AFTER ISSUANCE. CANCELLATION OF THE CONTRACT MUST BE DONE IN WRITING AND SENT TO THE OFFICE BY FAX, MAIL OR E-MAIL. My bank and United Auto Movers bank agreed with my claim for a refund by telephone and I was issued my $150.00 back to my account. Even after I was told three times that my refund would be made and that it was on the desk waiting to be sent, I believe, I'm my opinion, this to be a dishonest way to keep my refund. If you are doing business with this company read each and every line and understand what you are signing. I will not be doing business with United Auto Movers again… [redacted]

Review: United Auto Movers and I agreed to a service, to transport my 2011 [redacted] from [redacted] to [redacted] Upon receiving the vehicle on April 3, 2015, I immediately noticed and informed United Auto

Mover’s staff that, a large portion of the gas was missing. One and half week later, April 13, 2015, I

received a letter from [redacted] Toll with a toll bill and statement, which shows that the car was

driven through three tolls on March 29, 2015 during which time it was under the possession of carrier. A

photo of statement from [redacted] Toll website was provided to United Auto Movers as well on April 13, 2015.

The contract was for a service to transport my vehicle on a truck from [redacted] to [redacted] but the vehicle was driven, which is a breach of contract. It has been over 2 months since I first complained to United Auto Movers, and I have called and sent them letters, but they do not respond and they have no intention of resolving the issue.Desired Settlement: A full refund plus reimbursement for the toll ticket (which I have paid), for Breach of Contract.

Business

Response:

HELLO,THIS WAS A CUSTOMER OF UNITED AUTO MOVERS, THE CONTRACT WAS PLACED 3/28/2015I AM VERY SORRY TO HEAR THIS FROM ONE OF OUR CUSTOMERS! I DO NOT AND HAVE NEVER ALLOWED ANY OF MY CUSTOMERS CARS TO BE DRIVEN WHATSOEVER!I CONTRACTED THE COMPANY [redacted] MC# [redacted] DRIVERS NAME WAS [redacted], PHONE NUMBER, ###-###-####. COMPANY LINE, ###-###-####. FAX, ###-###-####. ORDER ID IS [redacted]. PLEASE SEE ATTACHED COPY OF OUR CONTRACT AGREEMENT WITH THIS COMPANY.I HAVE CONTACTED THIS COMPANY REGARDING REFUDING THE CUSTOMER, THE FEE WAS A TOTAL PRICE OF $700.00. $75.00 IS THE AMOUNT THAT UNITED AUTO MOVERS CHARGED THE CUSTOMER. THE REMAINING $625.00 WAS PAID TO [redacted], THEREFORE THEY ARE LIABLE FOR ANY REFUNDS REGARDING THE TRANSPORT ITSELF. I WILL NO LONGER BE USING [redacted] AND I GREATLY APOLOGIZE FOR THE SITUATION. THANK YOU,[redacted]UAM OWNER

Don't waste your time with this company. Joe will tell you a price and then make you pay more. Stay away!