United Consulting Solutions, Inc.

Complaint: [redacted]
I am rejecting this response because: Unfortunately, I do believe this is a scam.  Regardless, I was verbally abused by a company representative who would not even let me speak long enough to make a request.  I will only speak with the company again if I am assured that I will speak with a different individual who can be civil.  
Regards,
[redacted]

We have reviewed Mr [redacted] complaint and find it entirely without merit. Our solicitations clearly state that their purpose is an offer to transfer and renewa potential client's domain name with our company. There is absolutely nothing deceptive about it. In fact Mr [redacted] himself has clearly read...

the letter and understood it to be an offer to switch to us because I'm sure he read the letter, which reads:"When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."       The letter could not be more clear and therefore we refute any and all of the supposed allegations made in this complaint.Thank you

Our advertisements are in no way misleading whatsoever, they clearly state: "When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and...

renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." This person called our company with an arrogant and aggressive attitude, making false accusations against us and would not stop to listen even for a second. They were rude and belligerent to our customer service rep, and we stick by our assertion that we do not want this type of horrendous individual as our customer. IDNS Inc.

Complaint: [redacted]
I am rejecting this response because:A copy of the notice I received from IDNS is attached. While the language on the notice does include disclaimers, such as "This is not a bill." The calls to action, "Domain Name Expiration Notice," "You must renew your domain name..." are far more prominent in the text. The notice appears in every way to be a bill despite the disclaimer in the 3rd paragraph. I frequently receive direct mail ads urging me to switch my cable provider. They do not look like invoices. They look like advertising. The mail from IDNS looks like an invoice, and the practice is well documented on the Internet as Domain Slamming.Domain slamming (also known as unauthorized transfers or domain name registration scams) is a scam in which the offending domain name registrar attempts to trick domain owners into switching from their existing registrar to theirs, under the pretense that the customer is simply renewing their subscription to their current register. ([redacted], accessed 10/20/2016)More information is available here: [redacted] aka [redacted] Internet Services was suspended by ICANN in 2014 for this very activity, domain slamming and deceptive practices. IDNS is most likely a subsidiary of [redacted]In light of the above information, I will not retract my complaint. However, I will retract my statement that IDNS listed a false renewal date. I contacted Verio and, indeed, Verio made a mistake on my account. My domain name does renew in Feb. 2017.
Regards,
[redacted]

What IDNS sent this customer was an offer to transfer to our company for their domain renewal, it said exactly that. If they did not read it or made a mistake not a problem, we have a full refund policy, all they need to do is contact us for a refund which they have not done yet.[redacted]...

[redacted]

This customer paid to transfer and renew their domain name with our company, there is no fraud whatsoever, they sound very confused. If they'd like to cancel their order all they have to do is contact us, yet they have never made a single attempt to get in touch with our company and request a...

cancellation. IDNS Inc

We do no such thing, what we do is sending out advertisements for our services which CLEARLY state their purpose. They read: "When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on...

the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." Perhaps this person should spend more time reading and less time filing erroneous complaints with blatantly false allegations. INDS Inc.

Complaint: [redacted]
I am rejecting this response because:  It is obvious this guy is consistent with receiving complaints since he cannot remember the number of people he is probably being rude too  For one I am not a woman, and as far as having a simple process for refunds it is not even close to how he describe in his rebuttal.  This guy who refuse to disclose his name literally force in order to process my refund I had to read him the soliciting letter that came in the mail.  This guy literally told me that he will not process my refund until I read the letter to him, as he quote to me that I must not be competent enough to understand the difference between renewal versus transferring of domain name.  It is also weird in his rebuttal he consistent in using the terminology of "we" when he clearly seem to be a one man shop.  He would not provide me his name, his agent number, or even transfer my call to a member of management or colleague for  that matter.  He was very rude about when I suppose to have receive my refund which I have not received yet, but I file a claim with my bank and was told to give it 3 business day.  Today is day 2.
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: the moment I read NUMEROUS complaints and horrible remarks and comments on google search about this one person who handles all incoming calls I knew I was in the right for filing a complaint as it is the entire world already knows of their business antics and I am good with that.
Regards,
[redacted]

What we have sent is a solicitation clearly asking domain owners if they are interested in renewing their domain services with our company by transferring over to us for the renewal. The letter clearly states in 12 point font: "When you switch today to Internet Domain Name Services you can take...

advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." "Transfer and renew your domain name online at [redacted] 24 hours a day, 7 days a week" We feel this explicitly states the purpose for the letter, that it is merely an offer from our company and is in no way misleading.  Customer RelationsIDNS Inc[redacted]

The letters we send out are clearly offers to transfer to our company, they explicitly say: "When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to...

transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." If this individual made a mistake we are more than happy to offer them a refund.If they have already contacted us then there is no need for further action and this complaint is simply wasting time. IDNS Inc

What this customer received from us was an offer to transfer over to our company, the advertisement clearly stated:"When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and...

now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." If this person did not take the 20 seconds to read our offer and made a mistake, we are more than happy to issue a refund for their carelessness. Their claim that we refused to refund them is utter nonsense, if they contact us in a cordial manner and politely request a refund we will of course issue one to them. IDNS INC

Complaint: [redacted]
I am rejecting this response because:Yes, while 'I' have come to understand and recognize exactly what your tactics are now, the people that you are targeting with these letters are people who are unfamiliar with the registration process. I know a number of other business owners who have registered their own domain names and upon receiving your letter expressed confusion and misunderstanding. That's why I finally took some action to file a complaint. It is evident that the average recipient is being mislead. It's not a coincidence. If your desire is to run a respectable business, I would think that you would be concerned that potential customers are confused and feel mistrust for your marketing. The fact that people are confused, that you are being informed of that confusion and your only response is to continue to pursue and defend the same tactics, makes it pretty clear that this effort is intentional and is the reason why I am not satisfied with your response. When you present people with person details about their registration information, not everyone is aware that this information is publicly available to anyone. You try to gain credibility by stating these things with the hope that people will assume you have something to do with their current registration. Once people have all the facts it is obviously that you are phishing. The fact that the letter is cleverly written so that you include key phrases to try and indemnify yourself from any wrong doing in a legal  sense, doesn't change the fact that they are placed between statements designed to make it seem like something is wrong, when it is in fact a normal part of the domain renewal process, you are intentionally deceiving people. If that's how you choose to do business then it should be no surprise to you when you get complaints. I hope more people come forward to put pressure on businesses like yours to act in a more transparent and honest way.

This customer has contacted us for a refund and one will be issued as per our refund policy. IDNS Inc.

What this customer received was an offer from our company clearly stating it was an adverstisement to transfer and renew their domain name with our company by switching over from their current registrar. The letter read exactly as quoted below:"When you switch today to Internet Domain Name Services...

you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."Aside from the offer being explicitly clear in it's intent we understand that sometimes people make mistakes and we do have a full refund policy in case of such a situation. For a refund of a credit card payment all we require is that the individual requesting the refund confirm the last 4 digits of the card that was used. This is for security and confirmation purposes, and is in no way unreasonable to ask for the person contacting us to confirm the card that the payment was made on. Even if it is a company card, simply contact the individual within the company that submitted the payment to get the last 4 digits. Unfortunately this customer decided that being belligerent on the phone and using rather foul language would be more helpful than simply confirming the card number. They are more than welcome to contact us at any time for a full refund upon stating the last 4 digits of the card used. Thank youIDNS Customer Relations[redacted]

What this potential client received from us is an offer, asking if they would like to transfer their domain name to our company for the renewal, it does not say in any shape or form that she must pay us, that is a complete fabrication. The letter clearly states:"When you switch today to Internet...

Domain Name Services you can take advantage of our best savings" "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." Furthermore she claims that her domain name [redacted] expires in 2018 not in Feb 2017 as our offer asserts. Well a quick look up of her domain shows (that as of Oct 13th 2016) it very much does expire in Feb of 2017:   Domain Name: [redacted]   Registrar: [redacted]   Sponsoring Registrar [redacted]   Whois Server: [redacted]   Referral URL: [redacted]   Name Server: [redacted]   Name Server: [redacted]   Name Server: [redacted]   Status: [redacted]
   [redacted]   Updated Date: 29-jun-2016   Creation Date: 04-feb-2010   Expiration Date: 04-feb-2017 So this complaint is factually incorrect on every level and we request an immediate retraction by the complainant.  Consumer RelationsIDNS INC[redacted]

We have a full refund policy, this customer's refund was mailed out on Oct 21st, 2016.We apologize for the slight delay but the refund is on it's way. We cannot control the postal service unfortunately but we are sure it will be arriving soon. IDNS INC

We have addressed the issue in our first response and stand by it. IDNS INC

This client contacted our company and was very rude and disrespectful, we have never dealt with such an ignorant individual in all our years in operation. We are happy to help rectify any error in payment by offering a full refund, the procedure by which is to confirm the name of the individual...

requesting the refund and to confirm the last 4 digits of the credit card in order to verify the authenticity of the request. This client refused such a simple request and decided to hang up believing the process would be different with another agent. As it happens the refund process is the same no matter who they are dealing with and after finally confirming the required information her credit card was immediately refunded. This complaint is entirely fraudulent and without merit. A refund was requested and issued, case closed. It was simply the customer who made the process more difficult on herself than it needed to be.  Customer RelationsIDNS Inc[redacted]

What we sent was an offer asking if they would like to renew their domain name with our company. The expiry date listed on the letter was 100% correct and the offer itself read: "When you switch today to Internet Domain Name Services you can take advantage of our best savings" "You must renew...

your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services." "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services." So perhaps this individual just doesn't choose to READ their mail before making false accusations against an honest company. IDNS Inc.