United Debt Holdings, LLC

Previously filed a complaint against United Debt Holdings in regards to the unprofessional, threatening collection tactics of *** *** *** who say that they are contacting me in regards to an old payday loanAfter completing the original complaint, I thought it would be a good idea to
contact the payday loan company to find out what I owed and was told $This is almost $less than the $*** *** with *** *** *** told me I owedDespite me telling him, I couldn't make the $in one payment and being told my only other option was installments in the amount of $which was difficult to come up with on short noticeThis is absolutely ridiculous that they would cause someone to have a financial hardship and possibly lose my job because of the messages left on my supervisor's voicemail strictly because your company operates unethically.I want to be contacted directly by United Debt Holdings and wish to receive no further contact from *** *** *** or any other company claiming to represent them at my job, personal cellphone, husband's phone, or family members and friendsI also want United Debt Holdings to provide me with a written statement to verify the correct amount of the debt and proof that the balance is $instead of $

United Debt Holdings, LLC is a passive debt buyer and we do not collect on any accounts directly. Your account was placed with *** *** *** for collection purposes and we have closed your account with them so you should no longer be receiving calls from them. We apologize
for the way you were treated as we do not condone these type of tactics. Please let us know if we can be of any further assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

United Debt Holdings, LLC (UDH) is a passive debt buyer and does not directly collect on any accounts. Your account was transferred to *** *** *** and they have closed your account so you should no longer be receiving calls from them. We apologize for the way you were treated as UDH does not condone these type of tactics. Please let us know if we can be any further assistance in this matter

I apologize that you have had trouble getting in contact with our office. United Debt Holdings, LLC is a passive debt buyer and we do not directly collect on any accounts. Your account was placed with *** *** *** for collections so you would need to contact them at
*** to resolve the account. Please let us know if we can be of any further assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I apologize you were unable to get through to speak to someone in our office. Please see the attached paid in full letter for your records Let us know if we can be of any further assistance in this matter

Initial Business Response /* (1000, 5, 2015/08/28) */
United Debt Holdings is a passive debt buyer and does not directly collect on any accountsWe confirmed with the agency that this account has been closed so you should no longer be receiving phone callsIf you have any further questions
please contact us

United Debt Holdings, LLC is a passive debt buyer and we do not directly collect on any accounts We placed your account with *** *** *** *** who placed it with *** *** ***. Your account with them has been closed so you should no longer be receiving
collection calls on this. Additionally, we have closed the account in our office as well. We apologize for the inconvenience and please let us know if we can be of any further assistance in this matter

Ms*** - United Debt Holding (UDH) is a passive debt buyer and does not directly collect on any accounts UDH has no knowledge of a collection agency named *** *** ***; this is not an agency UDH does business with Your account has not been worked since December
I apologize for the inconvenience this has caused you Sincerely, *** ***Compliance ManagerUnited Debt Holding, LLC

Initial Business Response /* (1000, 5, 2015/08/05) */
United Debt Holdings, LLC is passive debt buyer and does not directly collect on any accountsYour account has been placed with *** *** UDH has confirmed that your account has been closed with *** while this complaint is being
investigated, however they have not provided any other information so please contact them directly at XXX-XXX-XXXX

With the
additional information provided United Debt Holdings has located this accountThe account was purchased from *** by ** *** *** *** *** and placed with UDH in order to utilize UDH's network of collection agenciesThe following actions have now taken place:* UDH has recalled the account from the assigned agency and placed it in a "Cease and Desist" status.* UDH is conducting an investigation into the collection tactics outlined int he consumers initial complaintThis will include a review of all call recordings and account notes and if the accusations prove to be correct then the appropriate level of remediation will be held against that agency.* UDH has reached out to ** *** *** *** *** in order to investigate the consumer's claims of having paid this prior* UDH will close this account on all levels and return it to the current owner ** *** *** *** ***

United Debt Holdings, LLC is a passive debt buyer and we do not directly collect on any accounts. Your account was placed with [redacted] for collection purposes.  We have closed your account with them so you should no longer be receiving collection calls on this. ...

Additionally, we have closed the account in our office as well so you no longer have any obligation to our company.  We apologize for the inconvenience and please let us know if we can be of any further assistance in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I need to know what exactly happens to my debt now though. If they instructed the account to be closed does that mean they are waiving away my debt? If I still owe it then who do I pay to get it resolved?
Sincerely,
[redacted]

United Debt Holding, LLC (UDH) is a passive debt buyer and does not take part in the direct collection of accounts we have purchased. UDH apologizes for any difficulty Ms. [redacted] has experienced while trying to contact our office. Ms. [redacted] account was purchased from [redacted] on...

3/31/2016. In 11/2017 UDH received notification that this account was included in a bankruptcy and dismissed. Ms. [redacted]' account has been closed since that point. If Ms. [redacted] did not include this account in her bankruptcy, and wants to pay this account she can contact us at ###-###-####. Ms. [redacted] will need to provide a written statement that she did not file or include this account in a bankruptcy. At that point we can assign her account an agency to handle her arrangements. As a debt buyer UDH cannot accept payments directly. Ms. [redacted] is welcome to call the number provided and discuss her needs.

Initial Business Response /* (1000, 5, 2015/10/12) */
United Debt Holdings, LLC is a passive [redacted] buyer and does not directly collect on any accounts. Your account was placed with [redacted] and we have instructed them to close your account so you should no longer be receiving phone...

calls. Additionally, we have closed your account in our office as well. Please let us know if you need anything further.

Initial Business Response /* (1000, 13, 2015/08/03) */
United Debt Holding, LLC is a passive debt buyer and does not directly collect on any accounts. This account was placed for collection on November 18, 2014 with [redacted] (XXX) XXX-XXXX. I have confirmed this account is...

closed and no further collection activity will take place. If you have additional questions about your account please contact [redacted] or if I may be of further assistance please done hesitate to contact me.
Sincerely,
[redacted]
Compliance Manager
United Debt Holding, LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/12/01) */
United Debt Holdings, LLC is a passive [redacted] buyer and does not directly collect on any accounts. Your account was placed with Audubon Holdings Group and we have closed the account with them so you should no longer be receiving calls in regards...

to this. Additionally, we have closed the account in our office as well. We apologize for you how you were treated as we do not condone these types of tactics. If you would still like to contact our office our number is X-XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 8, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response and thank them for handling this matter. Scare tactics and threats are not a good business practice and I again thank them for handling this matter in a timely manner.

United Debt Holding, LLC (UDH) is a passive debt buyer and does not take part in the direct collection of any account. Ms. [redacted]'s account was purchased from ACE Cash Express on 1/2/2011. The account in turn was sold that same day to Skutr Portfolio I, LLC. UDH literally possessed the account for...

only a few minutes that day. Skutr Portfolio's can be reached at (844) 498-6545. UDH is sorry for the experience that Ms. [redacted] received and hopes she may get this resolved through Skutr.