United Oil

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I apologize that I did not see that portion, and If my message had gotten through that this would not have went to the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business has indicated they are not interested in a successful resolution. I do not believe they have changed their tactics for renewal contacts, as I continue to receive emails at my home email address, urging me to renew my subscription. [Regards, [redacted]

I had not previously taken action regarding emails to you but have done so based on your request here today Your email address has now been unsubscribed from our email marketing campaignsThe email address we have on file for you is *** If you are receiving any emails at another address please let me know so we can update our records accordingly Please be aware you will no longer receive any updates from Journal Sentinel regarding your account, ***, or future special offersAs mentioned previously, you will also no longer receive phone calls to renew or subscribe at the phone number ###-###-####If you have any other telephone numbers you wish to add to add to the "Do Not Call List" that are in your name please let me know I have also taken steps to reduce future mailings via USPS to your home but I can not guarantee you will not receive a future mailing I regret you are not satisfied with the outcome of this communication and ensure you will not receive future telephone solicitation calls or emails at the contacts listed above.Regards,*** ***
***

Dear Mrs***,Please accept my apologizes for the repeated aggravation you have experiencedWe have spoken to both the manager for this area and the carrier and believe we have found a resolution to the delivery issues you have been experiencing If you are not completely satisfied with your
service after the next few weeks we'll refund your payment of $received on 12/16/in full Although I'm confident this situation has been taken care of, please contact us at ###-###-#### to request a refund by 2/22/if you are not completely satisfied We have also adjusted your account so you will not be charged for any delivery until this time (2/22/2015) This means your week subscription, should you continue, will begin on 2/22/2015.Thank you for your patience while worked through this situation and for your continued loyalty. Sincerely,*** ***
***
** *** *** *** ***###-###-####

Dear Ms***,I apologize for the error when applying paymentI have reviewed your account and see the initial payment was charged against a card that was on your account from a previous orderI regret this error occurred see we immediately refunded the money when we were notified of our mistake
The representative you spoke with also issued $additional credit for the frustration and inconvenience This should not have happened and the procedure was reviewed with the customer care agent that made the error If I can be of any further assistance, please don't hesitate to let me know.Respectfully,*** *** ***###-###-####***

Dear Mr***,Please accept my apologies for the frustration you have encountered while attempting to view our product through your smartphone I understand you spoke with *** Johnson today and believe the issue has been resolved Additionally, we have issued credit in the amount of
$or months If you have any further concerns please don't hesitate to contact *** directly at ###-###-#### or myself at the contact information below. Thank you for being a loyal subscriber and allowing us the opportunity to resolve your concern. Regards,*** *** ###-###-####

Dear Ms***,Please accept my apologizes for any aggravation we may have caused you or your family I've researched your concern and our records show we did attempt to reach you times during the month of January with one contact made on January 27th at 11:14am The purpose of the
call was to alert you of your upcoming renewal and ensure your delivery was not interrupted if you had wanted to continue If no contact is made, the phone number is put back into the "pool" and tried again I agree the repeated tries when no contact is made are a bit extreme and I have adjusted parameters so a maximum number of tries is made in any given month This will avoid a situation like this from occurring again Your complaint mentioned you were called after speaking with someone and telling them no Our records do not show any additional calls after someone made contact on January If you records show otherwise and you are able to share the details with me, please do Or if perhaps, we dialed a different phone number, please share that as well I have removed this number (###-###-####) from all future calling campaigns Your current subscription has expired on 12/24/and you are currently in your grace period I'll go ahead and write of the balance on your account for delivery from 12/24/through today for any aggravation we have caused (about weeks worth of delivery)Should you wish to continue, your new subscription will begin 2/4/2015.If you should have any questions,m please feel free to contact me directly.*** ***

Dear Mrs***,I apologize if you did not realize your subscription continued past you the expiration date listed on your renewal invoice This information is listed on the each invoice and reminder you have received over the years and ensures if there is ever a delay in processing your
payment your service is not interruptedI've attached a copy of the current invoice here for your review showing the specific languagePlease see the section at the bottom under Adjustments and policies. As you have been a subscriber for many years, please note the exact placement on the invoice has varied over the years. This amount is not sent to any collection agency for collection but would be required to pay should you restart your subscriptionI have removed the $currently on your account so there is no outstanding balance at this time. If you have any further questions please feel free to contact me directly anytimeThank you for subscribing to the Journal Sentinel and good luck in your new home. Respectfully,*** ***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We spoke with both parties and have a better understanding of the situation.  It's a duplex and if the paper is not put in the tube mounted to her mailbox, the downstairs neighbor will take it.  The customer's main entrance is at the back but it is beneficial for the carrier to follow...

delivery instructions and deliver in the front tube.  As far as the behavior and driving reckless, we have spoken to both Father and Son.  The customer has our contact information should she have any further issues

I have the account set up to stop and the funds will be refunded.

We worked with Dr. [redacted] and the account is now paid thru 1/4/18.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, it will stay with me.  Why should I have to force them to give me adequate customer service?  My opinion is that they make the online portion so difficult that I think it forces some people to give up and buy the paper subscription, which would help the JS fight off the national trend of people moving away from the paper subscriptions.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaper. The matter remains unresolved and the business practice is abusive to its print edition customers. I remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon return. The newspaper's position is that it will not credit my account because I'm able to access its content online. However, I don't access the content online when out of town. Therefore, they are unfarily charging me each day for a service not being received or used.
Regards,
[redacted] After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaper. The matter remains unresolved and the business practice is abusive to its print edition customers. I remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon return. The newspaper's position is that it will not credit my account because I'm able to access its content online. However, I don't access the content online when out of town. Therefore, they are unfarily charging me each day for a service not being received or used.After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaper. The matter remains unresolved and the business practice is abusive to its print edition customers. I remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon return. The newspaper's position is that it will not credit my account because I'm able to access its content online. However, I don't access the content online when out of town. Therefore, they are unfarily charging me each day for a service not being received or used.After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaper. The matter remains unresolved and the business practice is abusive to its print edition customers. I remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon return. The newspaper's position is that it will not credit my account because I'm able to access its content online. However, I don't access the content online when out of town. Therefore, they are unfarily charging me each day for a service not being received or used.After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaper. The matter remains unresolved and the business practice is abusive to its print edition customers. I remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon return. The newspaper's position is that it will not credit my account because I'm able to access its content online. However, I don't access the content online when out of town. Therefore, they are unfarily charging me each day for a service not being received or used.After my initial complaint with the Revdex.com regarding the Milwaukee Journal Sentinel's print subscription policies, I had an exchange with a representative of the newspaper. The matter remains unresolved and the business practice is abusive to its print edition customers. I remain firm that I should not have to pay for the print product if temporarily suspending my subscription (while out of town) and not requesting the missed papers to be delivered upon return. The newspaper's position is that it will not credit my account because I'm able to access its content online. However, I don't access the content online when out of town. Therefore, they are unfarily charging me each day for a service not being received or used.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a check in the amount of $12.66 over the weekend.
Regards,
[redacted]

1) Did the 6 weeks the CS agent entered today get credited to my account?  The representative did apply a credit for $6.94  which is one full month.2) Is it a fact that I will have the journal delivered to my house through the end of May of 2017? Please confirm the date I am paid/credit up to. Your account is paid to April 29, 2017.  Your last payment was in November of 2016.  3) I have been renewing 6 months at a time for years and years. Why will you no longer extend my subscription for 6 months? I thought this was a simple request. My bills state I can renew for 3, 6 or 12 months.  We no longer operate with renewals.  Your account will continue until you tell us to cancel.  You will continue to be billed every three months. 3) Why will you not honor the rates sent to me on my renewal notice? Why am I getting the run around regarding pricing and renewal? Your rate is $20.82 for 3 months.4) Please explain the premium editions. When they are, what they are and if there is an option to opt out of all of them EXCEPT the Thanksgiving paper.  Your subscription also included six premium print sections per year which will be charged at $2 each.  Charges will be added to your billing corresponding to delivery date of the edition.  There is not an option to opt out.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am ok with their resolution. It still concerns me that "deliver to side door" keeps disappearing from my account notes every once in awhile. That issue needs to be resolved somehow. Thank you for your time with this matter.  I appreciate it.
Regards,
[redacted]

Balance was refunded to customer on 9/13/17.  Customers confirmed that they have received the refund.