United Oil

I have added the phone number on the complaint and the phone number on the account ###-###-#### to our Do Not Call list.  Please allow up to 7 days for the information to be processed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The bulk of the $469.08 fee paid is attributable to the printed death notices. The Journal Sentinel’s rates for death notices are set forth at [redacted]   This complaint relates to the online portion of the death notice. The online posting costs $45...

and was refund in full as was discussed during prior conversations   We are sorry for the added frustration during this time of stress and regret and inconvenience   Sincerely, Kelly [redacted]
[redacted]

I regret the delivery service including the Wednesday paper at no additional charge is not available in your area.This was an error made by the kiosk representative and has been addressed with the manager.  Regular service for Friday-Saturday and Sunday delivery should...

be started and continuing without interruption. I understand you have spoken to one of our customer care supervisors who will continue to check in and ensure delivery is to your satisfaction.  If at any time delivery is missed, or you are not satisfied, please let us know and we will issue a credit for any missed newspapers, or a refund of the subscription. Regards,Kelly [redacted] 
[redacted]###-###-####

We do see the multiple delivery problems on this account.  I apologize to Mr. [redacted] for not being able to resolve this for him.  We will issue a full $100 refund.

I regret your delivery was missed and subsequently the request to re-delivery was also not carried through as requested. This should not have happened.  Additionally, same day delivery must be requested prior to 9:00am and fall within the re-delivery area limits which added to the frustration...

the following day.  I'll make sure the missing paper is delivered to you tomorrow as well as a credit for 1 week added to your account for the aggravation.  Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business has indicated they are not interested in a successful resolution.  I do not believe they have changed their tactics for renewal contacts, as I continue to receive emails at my home email address, urging me to renew my subscription.
[Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

The refund was processed to the customer's card on September 26th.  Mr. K[redacted] should see that in his statement soon if it's not already there.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory.  They have provided full credit which was one of my requests.  but they said nothing about changing the way they notify subscribers about no credit for delivery holds.   The information provided by the Journal Sentinel does not instruct a customer on how to get credit for delivery holds.   Since I have now learned the procedure to obtaiin credit for delivery holds. Ipersonally have no further need to pursue my complaint but other subscribers are still dealing with a company that is not providing adequate notice on delvery holds.  For me the dollar value of my complaint was the lesser of the two issues.   I have no standing regarding the remaining issue but would hope the Revdex.com would continue encourage the Journal Sentinel to do a better job notifying subscribers on credit for delivery holds. Thank you for the good service you provide.
Regards,
[redacted]

We spoke with Mr. [redacted] and explained the billing.  His delivery needs the attention of our field sups and we have escalated.  We will follow up next week to check on his delivery.

A full refund of $17.64 was processed 8/16/16.  A check for that amount was sent to the [redacted] address.

When I spoke with Wil [redacted] after several conversations, he verbally told me that the whole Obituary would be refunded not just $45.00. $45.00 was NEVER discussed! Full refund of my placed obituary was what I was told not just a portion.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have not received any communication detailing why my bill increased by over 30%.  The "apology" I received was very insincere and the person was combative with me for filing the complaint.

We are working to resolve this issue.  I checked in with Ms. [redacted] on the 12th but we only delivered one copy on the 11th.  We need more time to make sure this is resolved.

Our position has not changed.  We did publish the obituary as requested in the newspaper and we provided credit for the online posting.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
I apologize that I did not see that portion, and If my message had gotten through that this would not have went to the Revdex.com.

Many customers start their subscriptions on promotional rates.  At the end of the promotion the rate moves to a higher standard rate.  This information is included in our offer disclaimers.

We worked with the carrier in this area and Ms. [redacted] is now receiving delivery with no concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]