[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, James Jr
May , [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] , The letter that you sent was turned in to the customer care department for a reviewTheir records show that the order was placed on March 5, They received confirmation that your welcome package was actually delivered on March 9, Their notes also show that you appeared to have a complete understanding before giving permission to enter the order on your behalf Your order was assigned to a representative to contact youWe were told that the representative finally had an opportunity to speak with you on May 4, Her notes show that you had a pleasant conversation and she has already made the adjustment that the two of you discussed You will receive a notification explaining the adjustment in a few daysIf you should have any questions please give your assigned representative a call Sincerely, Client Services CC: Linda Land
May 18, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear Mr [redacted] , The customer care department told us that they finally had an opportunity to speak with you yesterday regarding your wife’s account, The representative has already made the adjustment for youAs the representative explained, if you should have any further needs during the service, please give her a call Sincerely, Client Services CC: [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
April 28, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] ID# [redacted] Dear [redacted] :A representative from customer care has informed us that you had finally made contact regarding your accountThe changes discussed have already begunNotification is automatically sent once they are complete.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] In addition to accepting the Revdex.com letter, I would like to express gratitude and appreciation for your cooperation in this matterI had never encountered a situation like this before and really didn't know how to deal with it because this magazine company really had me convinced that I wouldn't be able to prove my dispute against them because they had the recording of me agreeing to the contractThat's why it took me so long to contact you allI was afraid of ruining my credit as I have been on a diligent path to reestablish itI did receive a letter from VIP READERS SERVICE telling me that my order has been canceled as I requested and if I receive anymore complaints from them concerning my order, please refer to a [redacted] ***, Customer Service ManagerI am elated that this situation has been resolved but not at peaceAfter reading all the other complaints on the website of this company has me troubled to know that they are doing this to hundreds of Americans and their operations should be given an in depth investigation and shut downIt's not fair that consumers have to encounter illegal/bad businesses such as this oneIf you need my help with anymore disputes and dealings with this business don't hesitate to contact meOnce again thank you for intervening
May 7, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] *** ID# [redacted] Dear [redacted] ***,We received a letter from the local Revdex.com regarding your account.Many of our employees are veterans like youYour particular order was memorable due to the fact that you requested the magazines to be donated to other veteransThe records show that they were being sent to The USO in Wahington DCThe exception was the TV Guide, which was being sent to your addressOur records show that you spoke with a representative on July 29, and requested that the TV Guide also be changed to the gift addressThat request was processed the next day.Our notes show that the service department did receive two calls from [redacted] ***She explained that she was your daughter and wanted information on your accountIdentity theft is a major concern today and our representatives are not allowed to discuss financial matters with anyone unless authorized by either a power of attorney or, personal permission from our customer [redacted] was given a fax number to send power of attorney or to have you call to give permission to speak with herTo this date we have not received either.The records show that your order closed in AprilThe customer care department has been attempting to reach you but has been unsuccessful If you should have any questions please don’t hesitate to give us a call.Sincerely,Client ServicesCC: [redacted]
July 29, [redacted] *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115- RE: [redacted] ID# [redacted] Dear [redacted] , A representative from customer care has informed us that she had a very pleasant conversation with you yesterdayThe adjustments that you decided on were completed today The representative was happy to assistIf you should have any questions during the remainder of your service, please inform Sincerely, Client Services
March 2, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] ***, The customer care department has reviewed the correspondence you sentTheir research does not show this person as ever being a customer of oursThe name, address and phone number supplied, does not appear in our data base This person should inquire as to what account number the company is referring to, as well as the location of the company calling herWe have been in Lakewood Ohio for years and are very proud of the services we provideMany times we are confused with other companies simply because we are more accessible than most The subject this person raises, about a [redacted] matter, was determined to be a claim at that timeHowever, even claims, cannot be easily erased from the internet Sincerely, Client Services CC: [redacted] ***
March 16, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ID# [redacted] Dear [redacted] , Thank you for calling our service representative on March 14thThe representative explained of your conversation and has made an adjustment to your accountShe is sending a notification regarding that adjustmentYou should receive it within a few days If you should have any further questions after receiving her notification, please give your representative a call Sincerely, Client Services
(The following was copy/paste by Revdex.com staff - LST)***March 5, 2018Lou [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MrDaniel W [redacted] ID# [redacted] Dear Lou [redacted] In reference to Mr.W [redacted] We show a new order for MrW [redacted] was entered February, Our supervisor called and spoke with MrW [redacted] on March 7, After a detailed conversation regarding the order, they agreed to defer the first payment until the magazines all startThey also discussed some of the advantages of the service and programs availableDuring the call, MrW [redacted] has agreed to continue the service and we believe he was satisfied with the outcome of the callPlease call or email our office with any questions or comments.Sincerely,Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.S.I read Primetime Readers Service’s response to my Revdex.com complaint with disbel8if The date of their initial contact with me appears to be accurate That is the only thing in their reply that is accurate This reply is to dispute their characterization of events and to set the record straight It is true that I received a phone call from one of their representatives in Oct As I understood her spiel was that I was to received magazines of my choice and a gift of a diamond men’s watch for the payment of $that night and then another payment of $the following month electronically withdrawal from my checking account These terms are what I agreed to Much to my surprise, Primetime readers withdrew another $in January At which time I wrote cancel my account on the bill which said due in Feb After they once again withdrew $in Feb and Mar and In accordance to federal law I send a written revocation of their direct debit authorization This request was honored Then in the first part of April, I send a separate written request to cancel my account On Apr I received a form reply only re***d their policy No where did they once disputed my reasons for my cancellation request In May a representative, told me via phone that I could not cancel because I had only made payments and that I had more payments yet to make This was the very FIRST time I was ever made aware that their terms was for a period in excess of months This would have totaled to more than $ for five magazines subscriptions or $per magazine An exobriant cost If in fact Primetime would have been fore right and fully disclosed their terms during the initial phone call I would have never agreed to their offer I believe that any reasonable person would have also declined their offer At this time I sent a request for debt validation specifically asking for a copy of the signed agreement on May 25, via certified mail This request was ignored I sent a second request for validation and to receive a copy of the signed written service agreement Thesecond request was also ignored Then on Aug I was forced to file a formal complaint with the Revdex.com I am happy to say that my issue has been resolved to my satisfaction Even though it took nine months and assistance from the Revdex.com After reviewing the many other complaints against this company I do not understand why the [redacted] ’s office has not closed down this business due to its highly unethical and questionable legal business practices
Business response taken over the phone on 9/4/Hal from the business called to advise they have had contact with the consumer and they processed the completion of the order on 8/28/
December 18, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ID# [redacted] [redacted] , We received your inquiry last monthThe customer care department reviewed your account and shows that you placed the order on November 5, 2014.Your welcome package was actually delivered on November 8, According to their notes you did seem to have a complete understanding before giving permission to enter your order Since receiving your inquiry the service department has adjusted your order and has been attempting to reach you since receiving you letter early last monthOnce the adjustment is completed you will receive notificationIf you have questions once you receive that, please give us a call Sincerely, Client Services CC: [redacted] ***
ebruary 13, Linda [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] , Thank you, we did receive your letter earlier this month and your account was turned in to our customer care department for a reviewAccording to their notes, a representative was assigned to your accountIt appears that the two of you had a pleasant conversation on Friday The records do show that your representative has already made the adjustmentPlease remember, if you do have any further questions during your service, give your representative a call Your representative was happy to have been of assistance Sincerely, Client Services
No resolution has been made I do not want this to go to collections and I don't no how to make the monthly payments stop They keep telling me five months from now, this is the third five months I was told if I to cancel you only have a two week window after you sign up and then you can't cancel I think I should be able to just tell them to cancel but they don't provide that option
August 27, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] ***, Your daughter has notified us of a certain medical situation that you are experiencingYour order has been turned in to the customer care department for a reviewThey have adjusted your accountYou will receive notification once the process is completeIf you have questions please give us a call Sincerely, Client Services CC: [redacted] ***
July 14, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] *** ID# [redacted] Dear [redacted] ***,Your recent letter was received and turned in to the customer care department for review.According to their report, your welcome package was delivered to your address as promisedBased on their notes you were pleasant and had a complete understanding before giving permission to enter the order on your behalf Once we accepted the order for servicing, a substantial commitment was required on our part to guarantee your price and service for the full termThe records show that we have been providing service as scheduled.We were sorry to hear of your financial situationThe customer care department has made a determination on your accountYou will receive notification within a few daysIn fact, you may have already received that by the time this letter reaches youIf you should have any questions, please give us a callSincerely,Client Services
November 24, [redacted] *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115- RE: [redacted] *** ID# [redacted] The customer care department shows that this order was originally placed on April10, The records show that the welcome package was delivered on April14, Since that time the order closed After receiving your letter, customer care spoke with the customerWe finally reached her on December 11, The representative made sure that the records were clearedThe customer should not receive any further notices Sincerely, Client Services CC: [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, James Jr
May , [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] , The letter that you sent was turned in to the customer care department for a reviewTheir records show that the order was placed on March 5, They received confirmation that your welcome package was actually delivered on March 9, Their notes also show that you appeared to have a complete understanding before giving permission to enter the order on your behalf Your order was assigned to a representative to contact youWe were told that the representative finally had an opportunity to speak with you on May 4, Her notes show that you had a pleasant conversation and she has already made the adjustment that the two of you discussed You will receive a notification explaining the adjustment in a few daysIf you should have any questions please give your assigned representative a call Sincerely, Client Services CC: Linda Land
May 18, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear Mr [redacted] , The customer care department told us that they finally had an opportunity to speak with you yesterday regarding your wife’s account, The representative has already made the adjustment for youAs the representative explained, if you should have any further needs during the service, please give her a call Sincerely, Client Services CC: [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
April 28, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] ID# [redacted] Dear [redacted] :A representative from customer care has informed us that you had finally made contact regarding your accountThe changes discussed have already begunNotification is automatically sent once they are complete.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] In addition to accepting the Revdex.com letter, I would like to express gratitude and appreciation for your cooperation in this matterI had never encountered a situation like this before and really didn't know how to deal with it because this magazine company really had me convinced that I wouldn't be able to prove my dispute against them because they had the recording of me agreeing to the contractThat's why it took me so long to contact you allI was afraid of ruining my credit as I have been on a diligent path to reestablish itI did receive a letter from VIP READERS SERVICE telling me that my order has been canceled as I requested and if I receive anymore complaints from them concerning my order, please refer to a [redacted] ***, Customer Service ManagerI am elated that this situation has been resolved but not at peaceAfter reading all the other complaints on the website of this company has me troubled to know that they are doing this to hundreds of Americans and their operations should be given an in depth investigation and shut downIt's not fair that consumers have to encounter illegal/bad businesses such as this oneIf you need my help with anymore disputes and dealings with this business don't hesitate to contact meOnce again thank you for intervening
May 7, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] *** ID# [redacted] Dear [redacted] ***,We received a letter from the local Revdex.com regarding your account.Many of our employees are veterans like youYour particular order was memorable due to the fact that you requested the magazines to be donated to other veteransThe records show that they were being sent to The USO in Wahington DCThe exception was the TV Guide, which was being sent to your addressOur records show that you spoke with a representative on July 29, and requested that the TV Guide also be changed to the gift addressThat request was processed the next day.Our notes show that the service department did receive two calls from [redacted] ***She explained that she was your daughter and wanted information on your accountIdentity theft is a major concern today and our representatives are not allowed to discuss financial matters with anyone unless authorized by either a power of attorney or, personal permission from our customer [redacted] was given a fax number to send power of attorney or to have you call to give permission to speak with herTo this date we have not received either.The records show that your order closed in AprilThe customer care department has been attempting to reach you but has been unsuccessful If you should have any questions please don’t hesitate to give us a call.Sincerely,Client ServicesCC: [redacted]
Consumer response taken via phone by Revdex.com staff (**) The business contacted the consumer directly and resolved her complaint on 9/13/
July 29, [redacted] *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115- RE: [redacted] ID# [redacted] Dear [redacted] , A representative from customer care has informed us that she had a very pleasant conversation with you yesterdayThe adjustments that you decided on were completed today The representative was happy to assistIf you should have any questions during the remainder of your service, please inform Sincerely, Client Services
March 2, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] ***, The customer care department has reviewed the correspondence you sentTheir research does not show this person as ever being a customer of oursThe name, address and phone number supplied, does not appear in our data base This person should inquire as to what account number the company is referring to, as well as the location of the company calling herWe have been in Lakewood Ohio for years and are very proud of the services we provideMany times we are confused with other companies simply because we are more accessible than most The subject this person raises, about a [redacted] matter, was determined to be a claim at that timeHowever, even claims, cannot be easily erased from the internet Sincerely, Client Services CC: [redacted] ***
March 16, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ID# [redacted] Dear [redacted] , Thank you for calling our service representative on March 14thThe representative explained of your conversation and has made an adjustment to your accountShe is sending a notification regarding that adjustmentYou should receive it within a few days If you should have any further questions after receiving her notification, please give your representative a call Sincerely, Client Services
(The following was copy/paste by Revdex.com staff - LST)***March 5, 2018Lou [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MrDaniel W [redacted] ID# [redacted] Dear Lou [redacted] In reference to Mr.W [redacted] We show a new order for MrW [redacted] was entered February, Our supervisor called and spoke with MrW [redacted] on March 7, After a detailed conversation regarding the order, they agreed to defer the first payment until the magazines all startThey also discussed some of the advantages of the service and programs availableDuring the call, MrW [redacted] has agreed to continue the service and we believe he was satisfied with the outcome of the callPlease call or email our office with any questions or comments.Sincerely,Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.S.I read Primetime Readers Service’s response to my Revdex.com complaint with disbel8if The date of their initial contact with me appears to be accurate That is the only thing in their reply that is accurate This reply is to dispute their characterization of events and to set the record straight It is true that I received a phone call from one of their representatives in Oct As I understood her spiel was that I was to received magazines of my choice and a gift of a diamond men’s watch for the payment of $that night and then another payment of $the following month electronically withdrawal from my checking account These terms are what I agreed to Much to my surprise, Primetime readers withdrew another $in January At which time I wrote cancel my account on the bill which said due in Feb After they once again withdrew $in Feb and Mar and In accordance to federal law I send a written revocation of their direct debit authorization This request was honored Then in the first part of April, I send a separate written request to cancel my account On Apr I received a form reply only re***d their policy No where did they once disputed my reasons for my cancellation request In May a representative, told me via phone that I could not cancel because I had only made payments and that I had more payments yet to make This was the very FIRST time I was ever made aware that their terms was for a period in excess of months This would have totaled to more than $ for five magazines subscriptions or $per magazine An exobriant cost If in fact Primetime would have been fore right and fully disclosed their terms during the initial phone call I would have never agreed to their offer I believe that any reasonable person would have also declined their offer At this time I sent a request for debt validation specifically asking for a copy of the signed agreement on May 25, via certified mail This request was ignored I sent a second request for validation and to receive a copy of the signed written service agreement Thesecond request was also ignored Then on Aug I was forced to file a formal complaint with the Revdex.com I am happy to say that my issue has been resolved to my satisfaction Even though it took nine months and assistance from the Revdex.com After reviewing the many other complaints against this company I do not understand why the [redacted] ’s office has not closed down this business due to its highly unethical and questionable legal business practices
Business response taken over the phone on 9/4/Hal from the business called to advise they have had contact with the consumer and they processed the completion of the order on 8/28/
December 18, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ID# [redacted] [redacted] , We received your inquiry last monthThe customer care department reviewed your account and shows that you placed the order on November 5, 2014.Your welcome package was actually delivered on November 8, According to their notes you did seem to have a complete understanding before giving permission to enter your order Since receiving your inquiry the service department has adjusted your order and has been attempting to reach you since receiving you letter early last monthOnce the adjustment is completed you will receive notificationIf you have questions once you receive that, please give us a call Sincerely, Client Services CC: [redacted] ***
ebruary 13, Linda [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] , Thank you, we did receive your letter earlier this month and your account was turned in to our customer care department for a reviewAccording to their notes, a representative was assigned to your accountIt appears that the two of you had a pleasant conversation on Friday The records do show that your representative has already made the adjustmentPlease remember, if you do have any further questions during your service, give your representative a call Your representative was happy to have been of assistance Sincerely, Client Services
No resolution has been made I do not want this to go to collections and I don't no how to make the monthly payments stop They keep telling me five months from now, this is the third five months I was told if I to cancel you only have a two week window after you sign up and then you can't cancel I think I should be able to just tell them to cancel but they don't provide that option
August 27, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] ***, Your daughter has notified us of a certain medical situation that you are experiencingYour order has been turned in to the customer care department for a reviewThey have adjusted your accountYou will receive notification once the process is completeIf you have questions please give us a call Sincerely, Client Services CC: [redacted] ***
July 14, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] *** ID# [redacted] Dear [redacted] ***,Your recent letter was received and turned in to the customer care department for review.According to their report, your welcome package was delivered to your address as promisedBased on their notes you were pleasant and had a complete understanding before giving permission to enter the order on your behalf Once we accepted the order for servicing, a substantial commitment was required on our part to guarantee your price and service for the full termThe records show that we have been providing service as scheduled.We were sorry to hear of your financial situationThe customer care department has made a determination on your accountYou will receive notification within a few daysIn fact, you may have already received that by the time this letter reaches youIf you should have any questions, please give us a callSincerely,Client Services
November 24, [redacted] *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115- RE: [redacted] *** ID# [redacted] The customer care department shows that this order was originally placed on April10, The records show that the welcome package was delivered on April14, Since that time the order closed After receiving your letter, customer care spoke with the customerWe finally reached her on December 11, The representative made sure that the records were clearedThe customer should not receive any further notices Sincerely, Client Services CC: [redacted] ***