February 25, [redacted] *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] , The customer service department has reviewed your accountAccording to their records a representative spoke with you last monthShe has explained of your situation and what adjustments were madeYou have most likely received notification by now If you should have any questions please give your representative a call Sincerely, Client Services CC: [redacted] ***
January 7, [redacted] *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ID# [redacted] Dear [redacted] , The representative who spoke with you recently has made the adjustment that the two of you spoke aboutNotification was sentYou should have already received thatIf you have any questions, please give us a call Sincerely, Client Services CC: [redacted] ***
April 30, [redacted] ***RE: [redacted] ID# [redacted] Dear [redacted] We just received a letter from the Revdex.com regarding your accountAccording to our records you spoke with a supervisor earlier this week and everything was handled to your satisfactionWe are sure that your letter to them simply crossed in the mail.Thank you for taking the time to speak with one of our representativeIf you do have any further questions please call.Sincerely,Client Services
April 25, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] , The customer care department has reviewed this account and shows that you spoke with a representative last weekThe representative has made the adjustment that you spoke of and has sent a letter regarding the changes made on your behalf You have most likely received that letter by nowIf you should have any questions, please give your representative a call Sincerely, Client Services CC: [redacted] ***
August 30, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] ***, Thank you, we did receive your letter earlier this month regarding the above accountIt was turned in to our customer care department for a complete review We take great pride in the services we provideOnce an order is accepted for final processing, it takes a substantial investment on our part, to guarantees the price and services for the full term of the orderThe last thing we want is a service problem or misunderstanding Our records do show that the order was placed in August of We believe that the customer was not in Florida at the timeHowever, as he had requested, his service was to start thereThe records also show that the customer’s welcome package was actually delivered to his Florida address on September 3, During his confirmation the customer was pleasant, and had a complete understanding, before giving permission to enter his order In early June of this year, a representative turned in a request for change of address to the customer’s Texas addressThat process began immediatelyWe did not indicate any product returns, calls or prior complaintsUp to this point everything appeared to be going exactly as scheduled At the end of June, after the change of address had started, we received a note regarding a failure to deliver productsThis was the first service complaint that we received, we were sure it was due to the recent change of address Each publisher has different processing and publishing datesSo it is not unusual if an address change takes a while to re-establish itselfOur customers who move frequently usually give us a month notice before movingShould copies be missed, we simply extend service to make up for themMost customers enjoy that feature Further, the new address is not a home addressIt is a CMRA (commercial mail receiving agency)They forward mail on to a location in Mexico for customer pickup We are sorry if there was a misunderstanding on the latest billing amountWe indicate that the last payment received was in MayThe June payment did not complete processing and was returned to the customer’s accountLater statements would have reflected a late charge The representative assigned to this account, has been attempting to reach the customer but has been unsuccessfulHer calls are not meant to harass, but to service the account properlyShe has left messages but has not received a return call Please have the customer give his representative a callShe has been waiting to hear from him and is more than happy to help in any way possibleWe will keep your offices informed Sincerely, Client Services Cc [redacted] ***
May 16, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] ID# [redacted] Dear [redacted] ,A representative from customer care has informed us that she had a pleasant conversation with you regarding your accountShe explained that you reviewed the account and the changes that were discussed have already begun Once the adjustments are completed, you will receive notification.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: [redacted]
(The following was copy/paste by Revdex.com staff - ***)***September 19, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] ID# [redacted] Dear [redacted] , We recently received your letter regarding this accountIt was turned in to the customer care department for a reviewAccording to the representative who was assigned to the account, it was never entered as a new accountIt closed upon a customer requestThe representative spoke with the customer on September 9Th and he informed her that he was aware of thisHe also said he was sorry and had already taken care of itSincerely,Client Services
November 21, [redacted] *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115- RE: [redacted] *** ID# [redacted] ***, The customer care department has notified us that you spoke with one of their representatives and made a recent adjustment to your accountThey have sent notification regarding the changeIf you have questions please don’t hesitate to callSincerely,Client Services CC: [redacted] ***
April 26, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] , A representative explained that she had finally made contact with you todayHer notes show that you had made an adjustment to your order that better fits your needsYou will receive a letter from her regarding the changes If you should have any questions, please give her a call Sincerely, Client Services CC: [redacted] ***
July 14, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] ID# [redacted] ,The representative who spoke with [redacted] on Saturday June 26th, just called and spoke with her again[redacted] thanked the representative for sending the email she requested and said she is perfectly happy with the adjustment.She also informed us that she did not send the second letterHowever, it may have been her assistant, who did not realize that they had spoken.Our customer seems to be perfectly satisfied.Sincerely,Client Services
April 19, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] ***; We received your letter regarding our customerIt was turned in to the customer care department for reviewThe representative who was assigned the account has made many attempts to reach the customer but, has not been successful According to the records this is a good customerWe originally accepted the order for servicing based on the fact that the customer had a complete understanding before giving us permission to enter the accountOnce the order was accepted, it required a substantial commitment on our part to guarantee the service and price for the full term that was orderedIn the customer letter to you, the customer mentions that she called in March of Last month was the first call we received An adjustment has been made to the account and a letter has been sent to the customerShe should receive that within the next few daysIf the customer has any further questions she may call her representative Sincerely, Client Services CC: [redacted] ***
March 8, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] ***, The customer care department has reviewed this account and shows that they had an opportunity to speak with you on March 4, The records show that the representative made an adjustment to your accountYou may have already received your notification If you should have any questions, please give your representative a call Sincerely, Client Services CC: [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
(The following was copy/paste by Revdex.com staff - LST)***December 4, 2017Lou [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MsNoemy V [redacted] ID# [redacted] Dear Noemy V [redacted] , Thank you, we received your recent letter regarding your account.A representative was assigned to the account and has explained of her recent conversation with youAs she explained, you were not scheduled to make four years of paymentsThe representative has already made the adjustment that the two of you discussed and has sent notificationYou should receive that in a few daysThe representative was happy she could be of service If you should have any further questions, after receiving your notification, please give your representative a call.Sincerely,Client Services
September 8, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] ***, Thank you for your patience on this accountWe sent you a letter recently due to the fact that we were not able to reach the customerHowever, the customer did in fact call us back today Everything has been resolved and the customer appears to be satisfied with the adjustment to her orderWe will continue to give her the great service that we are known for If you should have any further questions, please inform Sincerely, Client Services
February 18, 2016 [redacted] RevDex.com 2800 Euclid Avenue, 4th Floor Cleve***, OH 44115-2408 RE: Mr. [redacted] ID# [redacted] Dear [redacted] ***, After receiving a letter from our local BBB, the customer care department reviewed your account. Your account was... assigned to a customer care representative who has been trying to reach you since last month. She has left many messages, as well as her phone number. However, she has been unsuccessful in her attempts to reach you. Please give her a call. Sincerely, Client Services CC: [redacted] ***
December 22, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ID# [redacted] , Thank you for returning the call that a representative left for youShe has reviewed your order with us and has made an adjustment based on your conversation You will receive notification once the adjustment is completeIf you should have any questions, please call the service department Sincerely, Client Services CC: [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Date: Fri, Nov 13, at 5:PMSubject: ComplaintTo: [redacted] Hello,I'm [redacted] , I put in a claim regarding VIP readers which has been resolved.Thanks, [redacted]
The following business response was received by AH at Revdex.com via email.Easy Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-Dear [redacted] ***, Thank you, we did receive your letter and your account was turned in to our customer care department for a complete review It appears that you were finally able to contact our representative yesterdayShe told us of the major changes that have taken place in your life and that the two of you have made an adjustment to your accountShe has already made the change that you discussedShe was happy that she could have been of assistance If you should have any further questions, please give your representative a call Sincerely, Client Services
September 1, [redacted] *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115- RE: [redacted] *** [redacted] Dear [redacted] ***, The customer care representative that you spoke to last month has explained about your accidentWe were very sorry to hear of your situation The adjustment that the representative had promised has been completed and a notification was sentIt usually takes a few days to receive We certainly wish you the best in your recovery If you should have any questions please call Sincerely, Client Services CC: Linda Land
February 25, [redacted] *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] , The customer service department has reviewed your accountAccording to their records a representative spoke with you last monthShe has explained of your situation and what adjustments were madeYou have most likely received notification by now If you should have any questions please give your representative a call Sincerely, Client Services CC: [redacted] ***
January 7, [redacted] *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ID# [redacted] Dear [redacted] , The representative who spoke with you recently has made the adjustment that the two of you spoke aboutNotification was sentYou should have already received thatIf you have any questions, please give us a call Sincerely, Client Services CC: [redacted] ***
April 30, [redacted] ***RE: [redacted] ID# [redacted] Dear [redacted] We just received a letter from the Revdex.com regarding your accountAccording to our records you spoke with a supervisor earlier this week and everything was handled to your satisfactionWe are sure that your letter to them simply crossed in the mail.Thank you for taking the time to speak with one of our representativeIf you do have any further questions please call.Sincerely,Client Services
April 25, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] , The customer care department has reviewed this account and shows that you spoke with a representative last weekThe representative has made the adjustment that you spoke of and has sent a letter regarding the changes made on your behalf You have most likely received that letter by nowIf you should have any questions, please give your representative a call Sincerely, Client Services CC: [redacted] ***
August 30, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] ***, Thank you, we did receive your letter earlier this month regarding the above accountIt was turned in to our customer care department for a complete review We take great pride in the services we provideOnce an order is accepted for final processing, it takes a substantial investment on our part, to guarantees the price and services for the full term of the orderThe last thing we want is a service problem or misunderstanding Our records do show that the order was placed in August of We believe that the customer was not in Florida at the timeHowever, as he had requested, his service was to start thereThe records also show that the customer’s welcome package was actually delivered to his Florida address on September 3, During his confirmation the customer was pleasant, and had a complete understanding, before giving permission to enter his order In early June of this year, a representative turned in a request for change of address to the customer’s Texas addressThat process began immediatelyWe did not indicate any product returns, calls or prior complaintsUp to this point everything appeared to be going exactly as scheduled At the end of June, after the change of address had started, we received a note regarding a failure to deliver productsThis was the first service complaint that we received, we were sure it was due to the recent change of address Each publisher has different processing and publishing datesSo it is not unusual if an address change takes a while to re-establish itselfOur customers who move frequently usually give us a month notice before movingShould copies be missed, we simply extend service to make up for themMost customers enjoy that feature Further, the new address is not a home addressIt is a CMRA (commercial mail receiving agency)They forward mail on to a location in Mexico for customer pickup We are sorry if there was a misunderstanding on the latest billing amountWe indicate that the last payment received was in MayThe June payment did not complete processing and was returned to the customer’s accountLater statements would have reflected a late charge The representative assigned to this account, has been attempting to reach the customer but has been unsuccessfulHer calls are not meant to harass, but to service the account properlyShe has left messages but has not received a return call Please have the customer give his representative a callShe has been waiting to hear from him and is more than happy to help in any way possibleWe will keep your offices informed Sincerely, Client Services Cc [redacted] ***
May 16, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] ID# [redacted] Dear [redacted] ,A representative from customer care has informed us that she had a pleasant conversation with you regarding your accountShe explained that you reviewed the account and the changes that were discussed have already begun Once the adjustments are completed, you will receive notification.The representative was happy to assist and if we can be of any further help, please inform.Sincerely,Client ServicesCC: [redacted]
(The following was copy/paste by Revdex.com staff - ***)***September 19, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] ID# [redacted] Dear [redacted] , We recently received your letter regarding this accountIt was turned in to the customer care department for a reviewAccording to the representative who was assigned to the account, it was never entered as a new accountIt closed upon a customer requestThe representative spoke with the customer on September 9Th and he informed her that he was aware of thisHe also said he was sorry and had already taken care of itSincerely,Client Services
November 21, [redacted] *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115- RE: [redacted] *** ID# [redacted] ***, The customer care department has notified us that you spoke with one of their representatives and made a recent adjustment to your accountThey have sent notification regarding the changeIf you have questions please don’t hesitate to callSincerely,Client Services CC: [redacted] ***
April 26, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] , A representative explained that she had finally made contact with you todayHer notes show that you had made an adjustment to your order that better fits your needsYou will receive a letter from her regarding the changes If you should have any questions, please give her a call Sincerely, Client Services CC: [redacted] ***
July 14, [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] ID# [redacted] ,The representative who spoke with [redacted] on Saturday June 26th, just called and spoke with her again[redacted] thanked the representative for sending the email she requested and said she is perfectly happy with the adjustment.She also informed us that she did not send the second letterHowever, it may have been her assistant, who did not realize that they had spoken.Our customer seems to be perfectly satisfied.Sincerely,Client Services
April 19, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] ***; We received your letter regarding our customerIt was turned in to the customer care department for reviewThe representative who was assigned the account has made many attempts to reach the customer but, has not been successful According to the records this is a good customerWe originally accepted the order for servicing based on the fact that the customer had a complete understanding before giving us permission to enter the accountOnce the order was accepted, it required a substantial commitment on our part to guarantee the service and price for the full term that was orderedIn the customer letter to you, the customer mentions that she called in March of Last month was the first call we received An adjustment has been made to the account and a letter has been sent to the customerShe should receive that within the next few daysIf the customer has any further questions she may call her representative Sincerely, Client Services CC: [redacted] ***
March 8, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] ID# [redacted] Dear [redacted] ***, The customer care department has reviewed this account and shows that they had an opportunity to speak with you on March 4, The records show that the representative made an adjustment to your accountYou may have already received your notification If you should have any questions, please give your representative a call Sincerely, Client Services CC: [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
(The following was copy/paste by Revdex.com staff - LST)***December 4, 2017Lou [redacted] Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MsNoemy V [redacted] ID# [redacted] Dear Noemy V [redacted] , Thank you, we received your recent letter regarding your account.A representative was assigned to the account and has explained of her recent conversation with youAs she explained, you were not scheduled to make four years of paymentsThe representative has already made the adjustment that the two of you discussed and has sent notificationYou should receive that in a few daysThe representative was happy she could be of service If you should have any further questions, after receiving your notification, please give your representative a call.Sincerely,Client Services
September 8, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] ID# [redacted] Dear [redacted] ***, Thank you for your patience on this accountWe sent you a letter recently due to the fact that we were not able to reach the customerHowever, the customer did in fact call us back today Everything has been resolved and the customer appears to be satisfied with the adjustment to her orderWe will continue to give her the great service that we are known for If you should have any further questions, please inform Sincerely, Client Services
February 18, 2016 [redacted] RevDex.com 2800 Euclid Avenue, 4th Floor Cleve***, OH 44115-2408 RE: Mr. [redacted] ID# [redacted] Dear [redacted] ***, After receiving a letter from our local BBB, the customer care department reviewed your account. Your account was... assigned to a customer care representative who has been trying to reach you since last month. She has left many messages, as well as her phone number. However, she has been unsuccessful in her attempts to reach you. Please give her a call. Sincerely, Client Services CC: [redacted] ***
December 22, *** *** Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ID# [redacted] , Thank you for returning the call that a representative left for youShe has reviewed your order with us and has made an adjustment based on your conversation You will receive notification once the adjustment is completeIf you should have any questions, please call the service department Sincerely, Client Services CC: [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] Date: Fri, Nov 13, at 5:PMSubject: ComplaintTo: [redacted] Hello,I'm [redacted] , I put in a claim regarding VIP readers which has been resolved.Thanks, [redacted]
The following business response was received by AH at Revdex.com via email.Easy Readers’ ServicePO Box 771747Lakewood, OH 441071-888-369-Dear [redacted] ***, Thank you, we did receive your letter and your account was turned in to our customer care department for a complete review It appears that you were finally able to contact our representative yesterdayShe told us of the major changes that have taken place in your life and that the two of you have made an adjustment to your accountShe has already made the change that you discussedShe was happy that she could have been of assistance If you should have any further questions, please give your representative a call Sincerely, Client Services
September 1, [redacted] *** Revdex.comEuclid Avenue, 4th FloorCleveland, OH 44115- RE: [redacted] *** [redacted] Dear [redacted] ***, The customer care representative that you spoke to last month has explained about your accidentWe were very sorry to hear of your situation The adjustment that the representative had promised has been completed and a notification was sentIt usually takes a few days to receive We certainly wish you the best in your recovery If you should have any questions please call Sincerely, Client Services CC: Linda Land