Universal Property & Casualty Insurance Company

I got a quote and then bought a one year property insurance policy for my Naples condo from Universal Property and Casualty through their authorized agency Maninstreet Insurance in Naples. . The agency sent me the policy and the bill and I paid for the first year premium (about $308.00) in full right away. Then six weeks later the insurance company itself sent me an additional bill for $26.00. I first called the agent at Mainstreet and asked him what the additional charge was for since I had paid his bill in full. He became defensive, then confrontational, and said I had to pay the $26.00 or the insurance would be cancelled.

I then called Universal and asked them what the additional bill was for and got the runaround first from 'Patrice' and then from '[redacted]' (a supervisor). They claimed ed their agency had given me a wrong quote and bill, that it was my problem, and I had to pay the additional $26.00.

They were giving me no choice but to pay the $26.00 or have the insurance (that I had already paid a one-year premium) cancelled.

I request the company refund the extra $26.00 they made me pay based on the admitted mistake of their own agent. Policy #XXXX-XXXX-XXXX.

[redacted] who is the "supervisor" of Universal Property & Casualty Insurance is one of the most rude individuals I ever had to deal with. To think she is a supervisor representing this Insurance company baffles me. I called my insurance company for help & to answer a few questions based on my claim. When she couldn't answer my questions I asked to speak with a supervisor. She got upset & said she is the supervisor & when I asked to speak with some one above her who can help me. She said, "there is no one else above her". So I asked her do you mean there is no Manager above you today? She then answered, there never anyone above her in the company. Which I found that hard to believe. She refused to let me speak with anyone else that could help me. Then she proceeded to hang up on me & I guess that's how she resolves customers issues by hanging up on them. Unfortunately, for Universal Property & Casualty Insurance they have such a disturbed supervisor representing their company. They seriously need to put their Supervisor Jodi Price in an etiquette training course. If you need an insurance company don't choose Universal Property & Casualty Insurance company because in your time of need, when you need help their Supervisor [redacted] not be sympathetic to your situation and will not help you. I hope my experience helps anyone deciding on insurance companies and will steer them away from this one.

Universal Adjusting Corp exceeded my expectations for customer service. As a client for 5 years with no need to contact them, when a plumbing leakage issue created damage, they quickly sent a pleasant team and processed our case. [redacted] and [redacted] provided exceptional customer service, always prompt and accurate responses to my inquiries. I would recommend this company based on my experiences in Jan. and Feb. 2015.

The company has been very polite and receptive, after a recent claim I received enough money to repair all my damaged floor with no out of pocket expenses. I am very satisfied with this company's business practices.

I had the opportunity too speak with a young lady that represents this company by the name off malica, she went beyond her job description which was so refreshing thank you so much.

Am here to report excellent service by Universal Property & Casualty Insurance Company. On renewal of my Homeowners Policy noted that the "Declarations" page listed our property as not having "Fire Sprinklers" yet thought we had corrected this issue years ago, as we do have "Fire Sprinklers"

I merely sent an Email to one of the company executives, who responded to me within minutes and "CC'd" his response to [redacted] who could take care of this concern. Within 30-minutes [redacted] responded to me that yes, in fact, our Agent had indeed advised them we do have "Fire Sprinklers" all the way back in 2008. He changed our policy rates and agreed to refund the change in rates all the way back to 2008.

This is fantastic customer service. I travel 100's of thousands of miles every year for business, and have never had customer service like this with any travel company (airline, rental car, hotel, or other travel company) like the service I received today from UPCIC.