Universal Salon

The Toyota Highlander was listed online for $33995. Mr*** came into the dealership and offered $out the door pricing on the vehicle. This offer was presented to the sales manager by Rob B*** and Devin D*** and we politely declined the offer to s*** the vehicle for over
$less than advertised. Breakdown of s*ing the vehicle at the advertised price would be as follow based on advertised price: $+ $sales tax + $title/registration fees = $total out the door pricing. We did agree to $out the door price and we will honor that amount that we agreed to however we cannot accept anything lower than that as we own the vehicle for more. The dealership did not mislead or refuse to offer the advertised price to the customer and that was explained by Russ the General Sales Manager the day of the deal. The General Manager has agreed to finance the $as offered to the customer on 2/so long as we continue to own the vehicle and no other customer's have made an offer that has been accepted by the management

In talking to the salesman Josh and his supervisor they said the crack would be repaired so that "it was not visible"The crack is still very visibleI'm not satisfied paying $27,and looking at a crack

We had previously removed Mr*** phone# from our client contact database based on his complaint directly to the store. I did verify that his number is still removed upon receiving this complaint from the Revdex.com. I would ask that if he receives for any reason any future contact that
he email me directly with any information he has on the call including date, time and if someone from Camelback Ford Lincoln left their name. I will open an immediate investigation. Thank youShalee B*** - Controller - [email protected]

Attached are service records from March 10th, vehicle was brought in with a flat, customer purchased tire with road hazard warranty. Also attached are the service records from June 15th visit where vehicle had tire flat and did not purchase road hazard warranty on that tire but did
purchase additional services on the vehicle. At the time of the second visit customer notified us of dissatisfaction with us not being able to cover the 2nd flat tire however there was no warranty on that tire that would allow us or the manufacturer to provide that tire at no charge. If there is a service light on the vehicle we recommend that it be brought in so that a technician at ours or another facility can see if there are any issues with the vehicle

At the time of purchase a chip in the windshield was noted and written up to repair. When our glass company attempted to do the repairs they told us that they could do several of the repairs however one of them, that was about the size of a quarter, had previously been filled so there was
nothing more that could be done to fill it. No agreements were made for a new windshield however the General Manager would like the opportunity to see the vehicle again to review where this is at, if it has expanded since it was here a few weeks ago and determine a satisfactory outcome for the consumer. Herb J*** General Manager can be reached directly at *** and looks forward to resolving this

[A default letter is provided here *hich indicates your acceptance of the business's response. If you *ish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11817959, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer brought vehicle to dealership 10/28/mileage stating vehicle dies while driving. Multiple findings, a known concern for the transmission for check balls in the throttle body and alternator not charging were found. Informed customer of the findings and recommendations
customer declined alternator at that time and requested that only minor transmission repair be done. During those authorized minor repairs it was found that a resin like condition in the trans fluid, this was brought to the customer's attention as it may indicate lack of maintenance on the vehicleCar left with miles Customer returned 11/7/mileage stating they replaced the alternator and the car was stalling outTechnician verified the customer's complaint and stated that the non factory alternator the customer had was bad and again recommended again a factory alternator, customer authorized repairOn test drive after alternator replaced technician found vehicle had a shift engagement symptom, recommended based on noted fluid condition at previous repair that the transmission be replaced with a factory reman. Customer stated that he got the vehicle from the auction and was not interested in putting money into it. He requested that refund his money which we could not do for services that were authorized and performedOffer was made to customer to apply as a goodwill gesture a credit towards a transmission replacement for the amount he previously paid us for repairs and he declined stating he would return the car to the auction.Camelback Ford has performed all authorized work, we understand the frustration on the customer's part that a vehicle they recently purchased is not operating as expected however recommendations have been made to the customer as to how the vehicle can be repaired and that has continually been declined

Attached are service records from March 10th, vehicle was brought in with a flat, customer purchased tire with road hazard warranty. Also attached are the service records from June 15th visit where vehicle had tire flat and did not purchase road hazard warranty on that tire but did purchase additional services on the vehicle. At the time of the second visit customer notified us of dissatisfaction with us not being able to cover the 2nd flat tire however there was no warranty on that tire that would allow us or the manufacturer to provide that tire at no charge. If there is a service light on the vehicle we recommend that it be brought in so that a technician at ours or another facility can see if there are any issues with the vehicle

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID 11236437, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The business states...however the door lock concern and AC complaints were not brought up until after the original repairs were completed and the vehicle was beingreturnedThe door lock issue found was not related to the original transmission repairOf course the door locks were not brought up until the repairs were done andthe vehicle was returnedI did not realize that the door locks did not work until I got home and tried to lock my carI still believe that great amount which was pulledout (which I saved) or the removal of the transmission module caused the damage to the door locks
Regards,
*** ***

Our company does not practice or condone any acts of discrimination. We understand MrFike's frustration with the vehicle being out of town and the inconvenience that caused him and his family. We can offer a $goodwill reimbursement if we will accept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is [redacted] and as per our conversation I am sending you this email.Camelback Ford has not offered any type of resolution to the complaint I filed.I have not received any correspondence from them other than the email you sent me in regards to their lack of documentation supporting my complaint.I sent you my checking account statement which noted the unauthorized illegal activity that was made to my banking account when they had my personal bank card in their possession. [redacted] was the sales guy who made copies of all my documents and asked for my debit card. The other document they asked for was the promissory note which I also sent you. Camelback ford made promises to me and my husband with my adult son present at the time to make the sale!I cannot trade in the vehicle they sold me a year ago because they overpriced it by $11,000! They should have said no, no we cannot sell you a car! But because of the promise of the vehicle I needed after 7 months of on time payments I felt confident that I would only have to pay and drive a tiny car for 7 months. Which by the way is not suitable for my husband who is severely disabled. We needed a SUV for him and his wheelchair and they new that! This is a seriously disappointing set of circumstances.I hope this is what you need to continue with the complaint against Camelback Ford.
Regards,
[redacted]

We were unable to obtain the financing they desired, and are requiring a return of the vehicle pursuant to the agreement they signed.  We regret that despite our best efforts, we were not able to obtain financing for the 2017 [redacted].  With regards to the credit inquiries, we were under...

the impression that her mother had consented to participate in the transaction to improve their financing opportunities.  It appears that perhaps some miscommunication occurred, and accordingly, we are contacting all 3 credit agencies for removal of the disputed credit inquiries. We will work diligently to ensure these inquiries are removed and we regret that we were unable to get the financing on the second vehicle.

While we believe that some miscommunication occurred in the present situation, as an effort of good will to rectify the situation, we have already sent out letters to the credit agencies rescinding the credit inquiries.  No further remedy, including the unspecified monetary payments requested...

are appropriate in this situation and the dealership is not willing or obliged to extend any money as a means to rectify the situation.

We have been in contact with Mr. [redacted] and have agreed to give him 6 oil changes on the vehicle which should take him to the 3 years he felt he was promised when he was sold the vehicle.

Our Finance Director and Assistant Director have spoken with this customer and have resolved the issue. [redacted], has given [redacted] more information on the purchase process of his vehicle as well taken care of any overdraft fees that were charged to his account in error. [redacted] has told our Finance Director...

that he is now satisfied with the results of this process.

ID#[redacted]  We are in receipt of this complaint and havereviewed thoroughly our files relating to [redacted].  On March 26, 2015,[redacted] and his mother [redacted] purchased a 2015 [redacted] 2-doorFastback from Camelback Ford.  [redacted] was the primary...

purchaser, with[redacted] as the co-buyer. [redacted] is correct in that the dealership did alreadycancel the extended service plan that the [redacted] purchased from MPP. As required by the lienholder, that refund was sent to his lender and he shouldsee a corresponding reduction of his loan balance.   In our review of his transaction file, we do not see anyincrease in the purchase price.  [redacted] and [redacted] did purchaseGAP coverage which cost $895.  That may account for the increase inpurchase price that he perceives. To address his concern, we would offer to work with [redacted]
[redacted] to cancel the GAP contract.  Again, such funds would be refundedto his lender, not to him. If this solution is acceptable, please have [redacted]contact me at [redacted].  We will also require [redacted] toagree to the cancellation as she is the primary owner and beneficiary of theGAP protection.[redacted]Interim Controller

After hearing that Mr. [redacted] family was not happy with trading in his Mustang to purchase a new Focus, Herb J[redacted] the General Manager began reaching out to Mr. [redacted] directly.  There were many times that Herb asked if they would come into the store to try and figure out what vehicle...

they would be happy with and that it would need to be resolved and negotiated in person if he was not happy. Discussions were had about stopping the deal if he would come in and discuss it soon after the purchase on 10/14. Ultimately the offer was made when all parties came in on 11/11 to give them the entire purchase amount they paid for the Focus, there would be nothing they would lose by trading it in on a different vehicle. The sale price for the Fusion would be under our cost.  When the payment was presented as final offer $459 per month they stated that if we could not get it to $449 per month that they were not interested. We understand previous frustrations to get out of a vehicle they were having issues with and the inconveniences of having vehicles break down. We feel our offer and negotiations were honest however it is impossible to move them into a vehicle that is over $7000 more expensive and get to the payment they desire.

Camelback is outright lying in their claim that they "attempted to work with me ... but never made a formal offer." Mr. J[redacted] wrote me three separate emails stating an offer to modify the existing vehicle purchase contract. Please see attached emails Mr. J[redacted] gave me over the weekend to respond back to his offer. I complied with Mr. J[redacted]'s request and emailed him THREE options that would work for me... NOT the single, false claim that was made in Camelback's response that "I DEMANDED a more expensive vehicle." During this time, Ford was advertising Escape SUVs for nearly the identical MSRP that I paid for the Focus.

We have reviewed thoroughly Mr. [redacted] transaction documentation, his complaint filed with your office, and a purported draft of a complaint he intends to file in Justice Court.   We take issue with some of the factual narrative of Mr. [redacted] complaint.  Neither the purchase...

contract nor the financing was ever voided.  To the contrary, Mr. [redacted] was financed through Ford Credit and the loan is in place.  Mr. [redacted] is in possession of his vehicle.   When Mr. [redacted] indicated that he was unhappy with the vehicle (due to a lack of certain features he desired), our personnel attempted to work with him to move him into a different vehicle or model, if possible.  Ultimately, these efforts were not fruitful as Mr. [redacted] desired a more expensive vehicle for the exact same price.  The dealership obviously could not accommodate his expectations.   Mr. [redacted] has viewed these efforts as some sort of contract between the dealership and him.  However, such a view is simply not the law.  For there to be a new contract between the parties, or an agreement to modify a pre-existing agreement, there must be an offer, acceptance, and separate consideration (putting aside the necessity for a written contract given the nature of the transaction).  Camelback Ford began negotiations with Mr. [redacted], but no specific offer was extended.  Further, Mr. [redacted] never accepted any offer.  No consideration passed between the parties.   We regret that Mr. [redacted] is dissatisfied with the vehicle he elected to purchase.  However, the dealership has not committed a breach of contract as alleged by Mr. [redacted].  He is welcome to contact me to discuss trading out his vehicle for another, but we cannot do anything else to resolve his complaint.