Universal Salon

A voicemail message has been left at the cell# provided in an attempt to directly resolve the issues regarding address, plates to vehicle and 2nd key requested.

During the time of Ms [redacted] vehicle purchase, the dealership offered several times to allow her to back out of the transaction and she decided to complete the transaction.  We will allow her to return the vehicle in the same condition that it was delivered in if she still feels like she...

is unhappy with the purchase.  We will not be writing a check for any dealer added options added to the vehicle if she decides to keep the vehicle.

Mr. [redacted] purchased a new 2016 Ford Edge on 6/26/16 at that time his contract was written at 84 months, the lending institution not Camelback Ford, stated the applicant would not apply for an 84 month term for the amount financed and having negative equity in his trade in vehicle.  Mr....

[redacted] was brought in where he resigned a new contract at 75 months per the bank's requirement for approval.  In order to keep Mr. [redacted]'s payments close to what he originally signed for and having a loan 9 months shorter we lowered the price of the vehicle by almost $1200.  We also took $95 off the purchase price of the GAP insurance policy and discussed with Mr. [redacted] if he wanted to keep an extended service contract we could keep it in the loan by changing the type of contract from a 84/75000  at $3075 to a 48/48000 at $2490.  Camelback Ford for 2 years has not offered anything free outside of a first oil change to everyone that purchases from us.  We do offer maintenance plans which customer's can purchase to optionally add in prepaid oil changes however Mr. [redacted] declined that.  Mr. [redacted] would have also received soon after his purchase an entire packet from the service contract company MPP which described to him all of his coverages on the vehicle.  If at the time he received that packet he came in to discuss the issue with management at the company we would need that information along with any other written documentation he received stating he had this coverage or was promised anything in addition to what he signed for on his contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They took care of an over draft fee I occurred because of a late check from them. The buisness obviously did not read my complaint if they believe that is the only issue or that is the only thing they need to do to satisfy my complaint. I was lied to multiple times during the process of buying my car and I was dependent on the false information given to me by the finance manager and sales person. To satisfy my complaint the dealership must fix my credit report, return my trade in and take back the car I was sold, or they can propose working out a new deal which I am satisfied with. 
Regards,
[redacted]