Universal Salon

The vehicle was towed in with no start condition back in august, leaving in October, its way out of its warranty stage. Yes it took a while for ford to provide a PCM for a 10 year old vehicle, and the one they sent was defective. Car left, and they returned a couple weeks later in November for...

check engine light. It had codes for a failing PCM, we repaired under warranty. It actually has other issues, and one is the junction box, that may or may not have been contributing to the failure, we did an additional wire repair and the vehicle left.   Warranty covers for a SPW (service part warranty), but they do not assist on any repairs or loaners for vehicles over 5/75 (5 year, 75K miles). The car was running when it left, and the part has a 2 year warranty. If they have concerns, we are unaware of those and we would request that they contact our service manager to review their concerns.

We issued a check in the amount of $200 to Mr. [redacted] (Complaint ID [redacted]). Mr. [redacted] wanted to come and pickup the check from the dealership which he did yesterday. We take care of our Customers. Mr. [redacted] was satisfied as per our phone call.ThanksCamelback...

Ford Lincoln

The dealership is willing to refund the diagnostic fee since the repairs were declined, however the door lock concern and AC complaints were not brought up until after the original repairs were completed and vehicle was being returned.  The door lock issue found was not related to the...

original transmission control.  Repair orders are attached.

The dealership has been in contact with the customer and a new windshield is on order and we will communicate with him on the install to resolve his issue with this.

I never said the oil changes were through mpp. I know what it covers and what it doesn't. I said I spoke with a guy in financing after I left a poor satisfaction survey due to the returns I had to do with financing. Gabriel t[redacted] in financing is the one who had me go back and he's the one who gave me the 2 years of oil changes.

The loan with Ally Bank was paid off electronically on March 16, 2016

Customer came into dealership 7/12/16, stated she was from out of town and had a wrench light on, customer was advised of diagnostic fee and signed attached authorization. Vehicle was immediately taken in for diagnostic and found it need a new transmission. At 123,000 miles we will not open up a...

transmission as the cost to rebuild does not benefit the consumer. Quote for a factory reman with a 3year unlimited mile warranty would be $6900 plus new mounts would be needed as well.  The customer declined to do the repair and paid the diagnostic and the vehicle was returned. Customer got the same recommendation and quote we would give to every customer with this problem and that amount of miles on a vehicle. We did not hear from the customer again and now 7 months later we are unsure how an authorized and paid for diagnostic fee should be refunded.

Attached is a [redacted] report showing no accidents on the vehicle or issues from the date the vehicle was purchased.  At the time the customer purchased the vehicle it shows that the vehicle is titled in Georgia and there were numerous issues surrounding obtaining the title from the bank none of...

which were due to our negligence.  The permit issued to Mr. [redacted] expired on 12/27, we notified him in advance that we knew we would not have his registration completed and would have to issue an extension on 12/28 and get that him so he would never be driving illegally or without a permit to the vehicle.  We were able to get the title to the vehicle and his Arizona registration was completed on 1/9/17 and mailed to his address where all of his documents were signed for [redacted].  If we can get confirmation to whether or not that is not his address then we will update anything necessary including MVD records and have another plate reissued to the proper address along with another refund check that was sent and not cashed.  We cannot respond to the issue of the vehicle being towed as we have no systems that allow us to see information pertaining to towing of vehicles.  We can confirm that we obtained the vehicle purchased by a private party trading it into us on 10/22/16, we inspected the vehicle, verified no open recalls and performed a maintenance service on 10/26/16.  There were no issues with VIN stamps being tampered or removed on the vehicle, also the vehicle never left our lot nor was it towed in or out during our ownership of it.  We can assist in getting Mr. [redacted] an additional plate, registration and refund check for overpaid fees however we do not believe there is any reason to buyback a vehicle or break any contractual obligations which both parties agreed to at the time of sale.  We are also willing to inspect the vehicle to address the concern of the VIN plate.

Camelback Ford CALLED ME in advance of the 12/27 temporary permit expiration & advised me how to print a new temporary permit that subsequently expired on 1/27. SINCE THAT DATE, I HAVE BEEN DRIVING THE CAR ILLEGALLY &  WITHOUT A PERMIT.  I moved to Globe 1/1/17. A forwarding address was left.  I would like proof that the plate & documents were mailed & a copy of who signed for them because I did not.  They were quick to provide a [redacted] but they provided no evidence of their claim that the documents were signed for.  CF has my phone number as they called me in Dec.  Since I DID NOT sign for the documents & plate, it is appalling to me that they did not CALL ME to inquire as to a new address which, to date, they still have not.  I AM STILL DRIVING ILLEGALLY & W/O A PERMIT going on 2 months now.  They completely ignored the promise of a second key FOB.  I told them when I purchased the car that I did not want the vehicle unless a 2nd FOB was provided.  They assured me they would. If there is no additional key, they need to order one or TAKE THE CAR BACK as they have already broken the conditions of the contract.  I tried to return this car immediately when State Farm informed me of the towing issues that they were not forthcoming about which negates the contract.  The removed VIN plate on the door was very suspicious to the other Ford dealer as was the inability to obtain a title in a timely fashion.  CF knows how to reach me to get my mailing address; I will not put it on a public forum.  I do want proof that the plate & documents were signed for and I also want it on record that this company is deceitful & does not keep their word. Russ R[redacted] & Drew C[redacted] are extremely rude, belligerent, and unprofessional after the sale is completed.  To insinuate that my long-term insurer, State Farm, didn’t want to insure me was despicable.  These people are deplorable human beings.  Send proof of signature for documents and provide key FOB as promised.

We have spoken to the customer directly and resolved to his satisfaction.

one it just started a few months ago and 2 ive called 6 times for a general manager and they said they well call back and still nothing I went in 4-5 months ago to talk to someone because my rear two rims where bent and ask manager to take care of and he said will see what can do and give me a call back still didn't here back and they where destroying my tires do I had to by new tires and two of the dodge rims to fix the issue s which cost me 1100 with taxes to get it fixed since the shop tried to hide with a bunch of weights bent rims don't stop the vibration even if you but alot on the the dealer already screwed me once with one truck and then I get into this one and get told recalls was fixed before buy it and now I get screwed on the rims and the recalls the company doesn't like calling customers back when it is necessary only when it is convenient to them

Revdex.com:
The employees I spoke with and failed to get a return call from at Camelback Ford are [redacted]. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me assuming I am reimbursed the full $118.87 for the tire I had to purchase.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted]

Ford Motor Credit Corp has agreed to allow a rescission of the contract with payment start date 1/26/16 so that they can put in place contract with payment start date 2/12/16.  The attached Rescission letter must be signed by both [redacted] and [redacted] and returned.  Can be emailed to...

[redacted]@vtaig.com.  Once we receive this signed agreement we will sent it to FMCC, they will cancel the existing loan and put the new loan in place.

We would ask that Mr. [redacted] or Ms. [redacted] bring in the vehicle so that we can address their concerns.  The were here for service 1 month after they purchased the vehicle and then returned 2 months later for a dashmat that was promised.  Outside of that we do not see where they have allowed...

us to see the vehicle so that we can address any of the concerns.  We would like the opportunity to inspect and correct the issues even though this was purchased 10 months ago.  Thank you.

I greatly apologize that no one has returned your calls and requests for assistance.  If you can provide me with the receipt for the tire I will submit that to see what we can do in assisting with that for you.  Also we will gladly address the employees you stated have not returned your...

phone calls if you can provide us with their names as well.  Thank you.

I appreciate [redacted] concerns and want to address them, but will need more informaton from her on this matter.  I cannot find any document that says we will sell her another vehicle in 7 months that they need or want so if she can provide documentatioin of that agreement I can review the...

information.  [redacted] also didn't provide the date and the amount of the charges to her debit card so I am unable to locate any information on that matter as well.  Please reach out to her and if she can provide more details I will be glad to follow-up and locate the payments and refund those if applicable and will analyze the first document that she referred to in the complant.Thanks,[redacted]Interim Controller

There was no communication with me in any form. The first I knew that my name was the borrower for a 2017 [redacted]was when I received a denial letter from [redacted] and my son in law co borrower. Which was confusing to meas that was the credit union that accepted the loan on our 2016 [redacted]. There was no communication to my son in law or my daughter. I also received denial letters as borrower for my daughter on a 2017 [redacted].  No one from Camelback Ford ever contacted me about using my name as a borrower on the loans for my daughters Explorer Or my son inlaws 2017 [redacted].Furthermore, the response by Camelback Ford to my daughters complaint to the Revdex.com stated the dealership was "under the impression"that I wanted to assist in the financing for my son in law.Under the impression? There is no middle of the road either you contacted me had me complete and sign a 3rd and 4th loan app or you didn't  I applied for 2 loans through this dealer , not 4. I was told I needed to complete a loan app on the loan for my husbands 2016 Ford  I signed 2 and only 2 loan apps  We purchased two cars. Period!

We are unfortunately as disappointed as [redacted] that we were unable to secure financing for the 2016 Ford Fusion.  The lending approvals from banks are something we do not control and we make our best efforts to submit every applicant to the banks we have and assist in getting them...

financing for their vehicles.  We apologize that [redacted] had to wait for the accounting department to open on Monday November 23rd after he was told that he did not qualify for a loan, however on that Monday we did provide him with a refund check for $500 along with the $500 check #901 that he had given us to hold until 11/27.15.  Our bank records indicate that the refund check for the cash was processed through our bank on 11/24/15 and a copy of that is attache.  Wnd we did not deposit the $500 check given to us to hold since that was returned to him prior to the 11/27/15 date.  If any evidence at all can be provided that check [redacted] for $500 was cashed we will immediately recitify and issue payment back for that, however our records do indicate that we in fact returned that check to [redacted].  Again we are disappointed that we could not find a lending institution that would extend a loan for the vehicle to [redacted] and we do apoligize that he was inconvenience by not having the refund check available at the time he returned the vehicle to us.

Herb never reached out to me personally. The one and only conversation we had he laughed at me. In addition every time I called about the mustang they never gave me a straight answer. On top of that the fusion was priced at $22000 online and they said it was $24000. After apologizing profusely (Mike that is) he offered $500/month so 150 more over six years for a car that was 2000 more. That math doesn't add up. Most importantly the email I received as not been addressed. Not even an apology. I find it funny that their computer system shows that I purchased a flex. I was not going to go down there and sit for hours for no reason but to waste my time when I wasn't given a straight answer or any options over the phone

In the emails, our sales manager offered to work with Mr. [redacted] to get him into a new Ford Focus with the accessories he desired for the same price and terms as his original purchase, provided he could qualify (the initial 12:54 pm email from Mr. J[redacted] to Mr. [redacted] email stated that it was OAC, or on approved credit).   In his later 2:55 pm email, Mr. J[redacted] further stated that the deal needed to be completed during the weekend.  Mr. [redacted] responded at 4:00 at said “NO WAY that I am going to waste my time doing that. … At this point, I do not agree to either of the two possible solutions that you have proposed to me today.” (emphasis in the original email).  This amounts to a rejection of Camelback Ford’s offer, which ends the negotiations between the parties until either makes a new offer.    While we do not see that Mr. [redacted] emailed three other options (as he states in his recent correspondence), that fact would also bolster Camelback Ford’s position.  If Mr. [redacted] made a counter-offer, legally, such counter-offer also voids the previous offers made by the dealership and restarts the parties’ negotiations.        While we appreciate Mr. [redacted] strong feelings on this matter, they simply are not supported by the law.  This is a contract dispute, and it is controlled by the principles of contract law.  An offer to enter into a new vehicle transaction was offered, but it was never accepted, either informally through the parties’ emails or through the necessary step of signing purchase documents.  To the contrary, Mr. [redacted] rejected that offer in his 4:00 pm email.  Alternatively, Mr. [redacted] may have made a counter-offer, which was not accepted by Camelback Ford.  In either scenario, the dealership then had no obligation to offer those same terms at a later time.    Accordingly, we are unable (and not legally required) to meet Mr. [redacted] demands in this matter.    We request that this dispute be closed in favor of Camelback Ford.