Urbanowicz Jewelers

Dear [redacted] ***,Thank you for passing along [redacted] communicationWe reached out to her via email and resolved the matter to her satisfactionWe understand that Ms [redacted] placed a mail order and paid with a check or money orderTwo of the items on her mail order were sold out and a refund check was issued in the amount of $Ms [redacted] indicates that she did not receive the refund check.Our records indicate that a refund check was issued on 12/18/and mailed via USPS first class mail to Ms [redacted] ’s billing addressMs [redacted] ’s daughter contacted us 1/6/regarding the missing checkShe was instructed to contact us by the end of the week if the check did not arriveThe next communication we received was 2/18/when Ms [redacted] called to request another refund check.A request was submitted on 2/18/to void the missing checkThe refund check in the amount of $was reissued and should arrive within the next few days.We trust this matter is now resolvedPlease feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted] , Executive CommunicationsOffice: | Fax: 1.800.265.7073l [redacted] @fbbrands.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until I receive my tax refund from Woman Within and for this business to reprogram their system, and, if it does, will consider this complaint resolved A NYC customer should not have to call every time they place an order to have their order correctedRegards, [redacted]

Dear [redacted] ***, Thank you for passing along [redacted] ‘s communication We reached out to her via email and resolved the matter to her satisfaction We understand that MsSwanzy attempted to place an order on 10/06/for the “Kristen” over the knee wide calf boots (item number 535-13956-448)The catalog displays the incorrect price of $but her order displayed the correct price of $at the time Ms [redacted] attempted to place her order Our records indicate that there was a misprint in the catalog the customer was ordering fromThe catalog in question was activated on 10/06/Once Roaman’s became aware of the misprint, a decision was made to honor the lower priceOn 10/06/the information was corrected on the system However, the new price did not active until 10/07/since this type of change requires an overnight update After several failed phone attempts, Ms [redacted] was notified via email that the lower price for the boots is being honored Any order placed using the item number 535-13956- will receive the lower price of $in the W and WW widths We trust that this resolves this matter Please feel free to let me know if you have any other questions Sincerely, [redacted] OSP Group Executive Communications SMesa Hills Dr., El Paso, TX Office: [redacted] | Fax: [redacted] @ospgroup.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Kingsize Direct I understand the add nowI am still very angry about the service I received from your companyThe item ordered is a Christmas present and I have no time to replace it before Christmas morningI will therefore be keeping the item I realize I am not your biggest customer and as such I guess I do not warrant being treated with better careIf you search your records you will see I have ordered from your company many times in the pastUntil this time I have been content with the service; I am sorry to say I will no longer use your companyI want my e-mail removed from your database along with my personal informationThe item has been paid so there is no reason for you to retain these itemsI intend to share my experience with your company with my friends and familyYour resolution to this matter was very unprofessionalI will inform the Revdex.com of your response and tell them of my dissatisfaction of your companyI noticed you were an accredited Revdex.com businessI know what is required to attain thisI will inform the Revdex.com that in my opinion you no longer meet their criteria for accreditationIn closing; a simple apology and attempt to satisfy the customer, (me) could have resolved this matter without incidentFor example, you could have offered a store credit or partial refundYour company has not so much as offered an apology for the misunderstanding Regards, [redacted]

Dear [redacted] ***,Thank you for passing along [redacted] ***‘ communicationWe contacted her via phone and provided an explanation regarding the pending fees on her account and Comenity’s role regarding late fees and interest.Our phone, email, and chat records indicate that Ms [redacted] did not communicate with us regarding issues she had with the merchandiseThe shipping and handling fees as well as the Easy Return Label fee are not refundable if the customer is not satisfied with the fitOur merchandise return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.”The invoice informed Ms [redacted] that she can use the return label on the front of the invoice and the cost of $would be deducted when processing her returnThe two of dresses were returned separately using the ERL return label.Comenity Bank runs the Roaman’s private label credit card program which is the credit card you presently have a balance withComenity Bank is an unrelated third partyRoaman’s does not have the ability to accept payments, remove fees and interest, or make changes to Ms***’ credit reportWe ask that she work directly with the Revdex.com and Comenity Bank if she needs further assistance with this matter.Comenity's Contact information is as follows:Comenity BankPO Box 18205Columbus, OH 432182021-800-695-0195We trust that this matter is now resolvedPlease feel free to let me know if you have any other questions.Sincerely, [redacted] , OSP Group Executive CommunicationsOffice: [redacted] | Fax: [redacted] @fbbrands.com

Dear [redacted] ***, Thanks for passing along Mrs [redacted] communication FullBeauty Brands (b/b/a Roaman’s) iscommitted to providing a positive customer experience and we are confident that we can resolve this matter to your satisfactionWe understand that the customer placed an on-line shoe order on 02/16/duringour internet 50% off site wide sale event Our records show Mrs [redacted] contacted us shortly after placing the order toupdate her ship to addressThe order was accessed by one of our representativesand this caused the promotion code to stop working, charging the customer’s accountfor the full merchandise price Please be advised that Mrs [redacted] was contacted over the phone today and offered an apology and an explanation of the issueShe was asked to provide us a copy of her bank statement showing the chargesto the account (order and overdraft fee) at her earliest convenience A credit for the overdraft fee will be issued back to the original method of payment as soon as the proper documentation has been received We trust that this matter is now resolved Please feel free to contact me at the phone number below if questions Best regards, Marcela [redacted] FullBeauty BrandsExecutive Communications Dept

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] ***,Thank you for passing along [redacted] communication We reached out to him via email and resolved the matter to her satisfactionWe understand that Mr [redacted] placed his order on 12/14/for the color blocked velour jog set and expected to be charged $for the itemThe customer states that weconfirmed the price of $when the order was placed but his card displayed a pending authorization at a higher priceMr [redacted] indicates that he called shortly after placing the order and was notified that the jog set her purchased was $and the item offered at the $price are the pants offered on the same pageHe requested that the order be cancelled if the price would not be adjusted but he was informed that the order could no longer be cancelled.Our records indicate that the catalog the customer ordered from displayed the correct price for the jog set at $in the customer’s size rangeThe same page layout has ahoodie and pants that are sold separatelyThe catalog displays the correct pricing for each of the items on that page layoutPlease see the attachment of the page.The customer contacted us hours after the order was submittedAll orders are pulled for processing at 2:PM, MTThe customer called at 3:PM, MT after the order was pulled for processingOnce an order is pulled for processing, we are unable to make changes or cancel the order.The order shipped 12/12/and we are no longer able to cancel or recall this packageThe package shipped FedEx smart postFedEx confirmed via phone that the package cannot be recalledWe activated the return label located on the customer’s invoice so he can return the merchandise at no cost to himOnce we receive the item, we will issue a full refund for his return.We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely, [redacted] OSP Group Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax: [redacted] @ospgroup.com

January 22, 2015,Dear Ms***,When I contacted you on Monday, January 19, 2015, I wasfrustratedAfter reading Ms [redacted] letter to you, I am infuriated It took coming to you and threating a classaction lawsuit in front of a witness, (they informed me I was being recorded) toaccomplish their so-called “Satisfactory Solution!” Am I satisfied? No! Do I accept theirsolution? No! WomanWithin has put me off since September of I have lookedat catalog after catalog wondering why this sweatshirt is offered, yet I haveone on backorderI knew the price had increased, but I had one that wasoffered in early September at $I knew it would get cold! I was elated! The company made a huge mistake offering a 5x sweatshirt for lessthan $8, but their solution was just to elongate the issue until it disappeared.However, I did not go away! Now, I have brought all this to your attention, Ms.*** Suddenly they have colors in mysize and it will be FREE with Free Shipping!! WOW!! No, this is not acceptable.It is fraudulent practicesThey should have sent me the shirt months ago! What happened between January 19, and January 21? You happened Ms.***! Thank You!! Thank you for being there for people like me against companies likeWomanWithin and it’s parent company, OSP, L.P., as they continue to commitFRAUD against the public! Respectfully Submitted, [redacted]

Dear *** ***,Thank you for passing along Ms*** *** communicationWe reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms***s ordered a coat twice and each coat was shipped in the incorrect sizeShe requested a full refund to include
shipping and restocking feesMs*** stated she was informed that returns would take weeks to be received at the warehouse and another to weeks for the merchandise to be returned to inventory.Our policy states that returns using our return label will take about two weeks to be received and refunded as a returnExchange orders are processed shortly after the return is processed.We issued a full refund on 12/29/and 1/5/in the amount of $for each coat Ms*** returnedWe issued a refund in the amount of $and $for the shipping and handling fees charged on each order which should post to Ms***’ account within the next two business daysWe do not charge restocking fees. Ms*** expressed her desire to receive the coat she orderedTherefore, we are working with our warehouse to special ship the correct size to Ms*** todayWe value Ms***’ continued business and we will not be charging her for the coat The warehouse will make sure the remaining inventory is labeled with the correct size. We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,*** ***, OSP Group Executive CommunicationsOffice: | Fax: 1.800.265.7073***@ospgroup.com

Dear *** ***, Thank you for passing along *** *** communicationWe reached out to her and resolved the matter to her satisfaction. The customer purchased a coat that was shipped to her in the wrong sizeThe customer contacted us via email to request that the correct item
be shipped to herWe used the funds from the original order to place her exchange order on 1/1/The exchange order shipped this morning and Ms*** should receive the correct coat next week. We contacted Ms*** via phone today and left a message on her voice mailWe then reached out to Ms*** via email and apologized that the incorrect item was shipped to her as well as for any inconvenience we caused herShe was informed that the correct item shipped this morning and the FedEx tracking number was provided. We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,*** *** OSP Group Executive CommunicationsOffice: | Fax: 1.800.265.7073***@ospgroup.com

Dear Diane Dove, Thank you for passing along *** *** ***’s communicationWe reached out to him and resolved the matter to his satisfaction Mr*** purchased an office chair that broke in the same area after the replacement part was installed on the chairThe customer
contacted us via email and requested a full refund or a replacement chairThe email response Mr*** received informed him that a prepaid return label would be mailed to him to facilitate the returnThe email provided instruction for him to request an exchange orderMr*** indicates that the return label has not been received. We contacted Mr*** via phone and he was offered an apologyHe was informed that the pre-paid return label takes about two weeks to arrive from the date the label is requestedOur records indicate that return labels were requested on 11/22/14, 11/25/14, and two labels on 12/10/as a result of contacts with Mr*** on those datesThe customer was under the impression that he would receive the return label within business days since he is slightly over miles from the warehouseHe was not aware that the return label has a process that requires time to print and mail. We issued a full refund in the amount of $to the customer’s credit card which should post within the next business daysThere is no need for the customer to return the damaged chair and he was advised to discard the return labels when they. Wetrust that this resolves this matterPlease feel free to let me know if you have any other questions Sincerely,*** *** OSP Group Executive CommunicationsOffice: | Fax: 1.800.265.7073***@ospgroup.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** *** Thank you for passing along *** *** communicationWe reached out to her and resolved the matter to his satisfaction. The customer purchased a coat that was shipped to her in the wrong sizeThe customer called to request that the correct item be shipped to
herWe issued a refund in the amount of $on for the original order on 12/09/The exchange order was then placed for Ms. *** in the correct size The exchange order did not authorize due to funding and was rejected; this rejection caused the order to duplicate and be placed in a pending state without promotional discounts Ms*** contacted us on 12/15/and requested that the rejected order be replacedThe associate that replaced the order, as requested, failed to cancel the order that was in the pending state. We contacted Ms*** via phone on 12/18/and 12/19/and left a message on her voice mailWe notified Ms*** via email that we issued a full refund to her credit card which should post within the next few business days. We trust that this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,*** ***, OSP Group Executive CommunicationsOffice: | Fax: 1.800.265.7073***@ospgroup.com

Dear *** ***,Thank you for passing along *** *** communication. We attempted to reach out to her via phoneHowever, Ms*** was not willing to afford us the opportunity to assist her with her inquiryWe reached out to Ms*** via mail and provided an
explanation why the promotional offer did not activate on her orderPlease see the attached letter which includes the explanation as well as the email that contains the offer Ms. *** attempted to redeem.We trust that this resolves this matter. Please feel free to let me know if you have any other questions.Sincerely,*** ***OSP Group Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax: 1.800.265.7073***@ospgroup.com

Dear *** ***,Thank you for passing along *** *** ***’ communication We reached out to him via phone and resolved the matter to his satisfaction.Mr*** purchased a coat with sleeves that were inches longer than expectedHe contacted us via email for instructions on how to return
the item for a refund since he had discarded the invoice and return labelThe web link provided via email had a typographical error which generated an error pageTherefore, he was unable to print another return label.Mr*** was contacted via phone and was offered an apologyHis preference was to receive a return label via mail which arrive within the next business daysAs a courtesy, we issued a refund of the shipping and handling on his order to his PayPal account in the amount of $Once his return is received, we will issue a refund of the merchandise amount.Please feel free to let me know if you have any further questions.Sincerely,Lorena M***, OSP Group Executive Communications Office: *** | Fax: ***Lorena.M***@ospgroup.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Dear ***,
Thank you
for passing along *** ***
communicationWe reached out to her and resolved the matter to her
satisfaction
A computer
glitch occurred the day the Ms*** placed her order which resulted in her receiving
the incorrect items from the merchantThis
computer glitch has since been
corrected
Ms***
was informed via live chat that a return label would be mailed to her so she
can return the items at no cost to herShe was also informed that a full
refund would be issued once the merchant received her return which could take
several weeks since the items would arrive at our warehouse first and then be
shipped to the merchant
We contacted
Ms*** via phone and she was offered an apology and explanationWe issued a
full refunded in the amount of $and the Ms*** stated she would return
the items once she receives the return label
We trust
that this resolves this matter Please
feel free to let me know if you have any other questions
Sincerely,
***, OSP Group Executive Communications
Office:
| Fax:
***@ospgroup.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called Lorena and a recording took my message. I have not received a call back from Lorena, nor have we ever spoken with Lorena.I called Woman Within on January 1st, and Ed told me to wait a week or so longer for the refund. He never said call back if not received; which we did anyway because we have not received our refund. We still have not received a refund check and it was allegedly sent days ago. To prove the conversations that took place I am mailing the recorded conversations, and a copy of the invoice, to the Revdex.com in Indiana todayThis will prove when we called and what was said. Bottom line. We have still not received our refund check for $thirteen days after woman within claims they sent our refund for the second time
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not the coupon I saw; I do agree with the free shipping due to that is the advertisement I clicked on but it did not say can not be combined with any other couponI feel Woman Within has disappointed a future customer
Regards,
*** ***