Urbanowicz Jewelers

Dear *** ***, Thank you for passing along Mrs*** *** Communication. FullBeauty Brands (d/b/aRoaman’s) is committed to providing a positive customer experience and we areconfident that we can resolve this matter to the customer’ satisfaction. Our records show that Ms
*** *** placed severalon-line orders on 3/21/and called the following morning to cancel one ofthe orders; she states she inadvertently placed a duplicate orderThis orderwas cancelled as requestedShe subsequently contacted us on 3/and requestedfor two additional order cancellationsWe were unable to process her requestat that time; the orders in question were already being processed for shipment.These two packages were successfully recalled from the shipping company andcredited to the customer's account this morning Please be advised that Mrs*** was contacted over thephone on 3/25/and received and explanation of the authorization process; acommon banking process that only authorizes that the funds are available forthe full purchase of an orderThe actual charge for an item is only deductedfrom an account as an item ships. Mrs***personal bank policy was to release this authorization hold on 3/31/2015,unless written authorization removal notification was received from themerchant. This written authorization wasfaxed to her bank on 3/24/15; the funds have been verified as successfullyreleased by the bank. We trust this matter is now resolved.Marcela C***FullBeauty BrandsExecutive Comm Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***,
Thank
you for passing along *** *** communicationWe reached out to her
via phone and resolved the matter to her satisfactionMs*** explained
that her Visa was used to make unauthorized purchases after she used the Visa
on the Woman Within
website
Woman Within takes these matters
seriously and we are committed to providing a safe and secure shopping
experienceLog entries were checked by our Information Security team and there
were no indications that a security incident related to the system had occurred
We encrypt our customer’s
personal information, including their name, address, and credit card number
when transmitting over the Internet using Secure Socket Layer (SSL) security
softwareWe constantly update our security procedures and enhance our site to
meet the very latest encryption standardsWe retain a third party security
firm to audit our procedures to ensure compliance with these standardsAll sensitive
information is scrambled before, during and after the customer’s order is
placed on our site
Woman Within prides
itself in being a highly ethical company and requires the highest standard of
conduct from employees and business partnersAs members of the Direct
Marketing Association (DMA), the largest association of consumers and
businesses interested in direct marketing, we adhere to the Guidelines for
Ethical Business Practice, Shopping and Consumer Rights and the DMA's Privacy Promise
To read our Privacy Policy click here:
http://www.womanwithin.com/Help/PrivacySecurity.aspx
We trust that this resolves this matter. Please feel free to let me know if you have any
other questions
Sincerely,
OSP Group Executive
Communications
SMesa Hills Dr., El
Paso, TX
Office: 915.225.*** | Fax:
***@ospgroup.com

Dear [redacted],  Thanks for passing along Mrs. [redacted] communication.  FullBeauty Brands (d/b/a OneStop Plus ) iscommitted to providing a positive customer experience and we are confident that we can resolve thismatter to your satisfaction. We understand that Mrs. [redacted]...

 placed an on-line order for a coat on 3/05/2015 and requested expressnext day service. The order was not delivered on the next business day. We advised Mrs. [redacted] that weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow. These types of delays are beyond our control and do not constitute aservice failure on the part Full Beauty Brands. We value Mrs. [redacted] as a customer and for this reason we are willing to make a onetime exceptionand credit the expedited shipping and handling charges for her most recent purchase.   Wecontacted Mrs. [redacted] via e-mail and informed her that a credit in the amount of$21.39 went back to the original method of payment; this should post to her accountwithin 48 hrs. We trust that this matter is now resolved.   Please feel free to contact me at the phone number below if questions.  Best regards,   [redacted] FullBeauty BrandsExecutive Communications Dept1.800.781.9168

Revdex.com:The sad thing is the EXTREME amount of time it took to resolve this matter.I felt like I was jerked around from the beginning until the end.  I will never buy from Roamans again or any of their affiliated companies. 
I have reviewed the response made by the business in reference to complaintID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, willconsider this complaint resolved.
[redacted] %

Dear [redacted], Thank you for passing along [redacted]‘ communication.  We contacted her via phone and provided an explanation regarding her returns and the fees associated with the returns. We understand that Ms. [redacted] returned two dresses and was charged a $7.50 Easy Return...

Label (ERL) fee for each return. She stated that a product was not as pictured and feels she should not be responsible for the $15.00 Easy Return Label fee. Ms. [redacted] is seeking a refund of the ERL fees, removal of the late fees, and a change in her credit report. Ms. [redacted] indicates that the reason for return was the merchandise was not as pictured; empire waist did not have elastic and dress did fit as seen on the model. In regards to the empire waist dress, it was not advertised as having elastic. In regards to fit, we do understand fit can be subjective. Had Ms. [redacted] contacted Roaman's, a credit for the ERL fee would have been issued as a courtesy.  She did not contact us or indicate a reason for her return on the invoice when she mailed the items back to us. Ms. [redacted] returned the merchandise using our Easy Return Label (ERL)  which was attached to her invoice. The returns were processed and refunded on the following dates: Date                    Item                  Invoice             Refund            10/24/14             dress                [redacted]    $21.6511/06/14             dress               [redacted]    $20.30             Our merchandise return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.” The invoice informed Ms. [redacted] that she can use the return label on the front of the invoice and the cost of $7.50 would be deducted when processing her return. The two of dresses were returned separately using the ERL return label. Our records indicate that Ms. [redacted] did not contact us regarding issues with the merchandise she received. She stated she contacted the number on her statement, this belongs to Comenity Bank.Comenity Bank runs the Roaman’s private label credit card program which is the credit card you presently have a balance with. Comenity Bank is an unrelated third party.  Roaman’s does not have the ability to accept payments, remove fees and interest, or make changes to Ms. [redacted]’ credit report.  We ask that she work directly with the Revdex.com and Comenity Bank if she needs further assistance with this matter. Comenity's Contact information is as follows:   Comenity Bank  PO Box 18205  Columbus, OH 43218-202  1-800-695-0195 We trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,[redacted], OSP Group Executive CommunicationsOffice: 915.225.[redacted] | Fax: 1.800.265.7073[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via email and resolved the matter to her satisfaction. We understand that Ms. [redacted] placed a mail order and paid with a check or money order. Two of the items on her mail order were sold out and a...

refund check was issued in the amount of $239.98. Ms. [redacted] indicates that she did not receive the refund check.Our records indicate that a refund check was issued on 12/18/14 and mailed via USPS first class mail to Ms. [redacted]’s billing address. Ms. [redacted]’s daughter contacted us 1/6/15 regarding the missing check. She was instructed to contact us by the end of the week if the check did not arrive. The next communication we received was 2/18/15 when Ms [redacted] called to request another refund check.A request was submitted on 2/18/15 to void the missing check. The refund check in the amount of $239.98 was reissued and should arrive within the next few days.We trust this matter is now resolved. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com

January 22, 2015,Dear Ms. [redacted],When I contacted you on Monday, January 19, 2015, I wasfrustrated. After reading Ms. [redacted] letter to you, I am infuriated.  It took coming to you and threating a classaction lawsuit in front of a witness, (they informed me I was being recorded) toaccomplish their so-called “Satisfactory Solution!”  Am I satisfied? No! Do I accept theirsolution? No! WomanWithin has put me off since September of 2014. I have lookedat catalog after catalog wondering why this sweatshirt is offered, yet I haveone on backorder. I knew the price had increased, but I had one that wasoffered in early September at $7.45. I knew it would get cold! I was elated! The company made a huge mistake offering a 5x sweatshirt for lessthan $8, but their solution was just to elongate the issue until it disappeared.However, I did not go away! Now, I have brought all this to your attention, Ms.[redacted].  Suddenly they have 6 colors in mysize and it will be FREE with Free Shipping!! WOW!! No, this is not acceptable.It is fraudulent practices. They should have sent me the shirt months ago! What happened between January 19, and January 21? You happened Ms.[redacted]! Thank You!! Thank you for being there for people like me against companies likeWomanWithin and it’s parent company, OSP, L.P., as they continue to commitFRAUD against the public! Respectfully Submitted,[redacted]

Dear [redacted],Thank you for passing along [redacted] communication.  We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms. [redacted] placed two separate orders for a long robe. The robe  was ordered in the color cobalt in March...

and the color bluebell in October which were first back-ordered and subsequently cancelled. She indicates that the same item is displaying as available online and in catalogs.Please note that our website will display available items at the point of sale. In addition, our catalogs are prepared in advance. During processing, an item might become unavailable as orders are filled in the order they were received. When this happens and additional inventory is on its way, we will place the remaining merchandise requests on back-order. Unfortunately, the last shipment of robes received was not enough to meet the amount of robes that were back-ordered and Ms. [redacted]’s robes were cancelled.  Our records indicate that the long robe online is a similar robe with a different font personalized on the robe. The colors Ms. [redacted] selected are not color options offered on the robe sold online. However, the robe online is available in aqua, classic red, dark turquoise, and sweet berry in the size Ms. [redacted] selected. We will be restocking additional colors within the next 2 to 3 months for the spring and summer season. Ms. [redacted] was offered the opportunity to order any of the available colors with free shipping. She was not willing to order any of the available colors at this time.We trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,[redacted]OSP Group Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 915.225.4131 | Fax: 1.800.265.7073[redacted]@ospgroup.com

Dear [redacted],Thank you for passing along [redacted] communication.  We reached out to her via phone and resolved the matter to her satisfaction. We understand that Ms. [redacted] returned all the items she purchased using the PayPal option. Her order total was $66.58 which includes...

$51.96 in merchandise, $4.63 in applicable tax and $9.99 for shipping and handling.  Our goal is our customer’s complete satisfaction! All unworn, unwashed, or defective merchandise may be returned within 90 days. We are happy to issue a refund of the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase. We will deduct $7.50 from the gift card or refund when processing the customer’s return if the customer used out Easy Return Label (ERL).Ms. [redacted] returned the merchandise using our Easy Return Label. The amount of $7.50 was deducted to pay for the return postage. This left Ms. [redacted] with a refund of $48.34 which we refunded to her PayPal account. On 10/01/14 we received a notification from PayPal indicating that the return credit was rejected. When this happens we issue a refund in the form of a refund check. We issued a refund check on 10/01/14 that was mailed to the customer’s billing address. The customer notified us that the refund check was not received and the first refund check was voided. A new refund check was issued on 11/10/14 in the amount of $48.34 which was also mailed to the customer’s billing address.As a courtesy, we refunded the $7.50 ERL fee on 10/01/14 as well as $10.74 shipping and handling on 10/06/14 to the customer’s PayPal account. The amount of $10.74 includes applicable tax. Ms. [redacted] confirms receipt of these two refunds.Ms. [redacted] indicates that she has not received the second check. Therefore, we resubmitted the $48.34 refund to her PayPal account and we should know by Friday if the refund was accepted or refused by PayPal. If PayPal refuses this transaction we will have the option to refund her credit or debit card directly. Ms. [redacted] was satisfied with this resolution.We trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,[redacted]OSP Group Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office: 915.225.4131 | Fax: 1.800.265.7073[redacted]@ospgroup.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
 
Thank you for passing along [redacted]‘s
communication.  We reached out to her via
phone and resolved the matter to her satisfaction.
 
Ms. [redacted] states she contacted us to inquire about the package and was
notified that the package was damaged...

while in transit and would have to wait
for the package to be returned to be issued a refund. She states she was also
informed that she had the option to reorder but would have to pay for the
package. Ms [redacted] stated she wants the policy changed.
 
Our policy is to refund damaged packages and to assist the customer
with the reorder. Our preferred carrier is Fed Ex who is not presently
notifying us when packages are damaged. However, we are working on having Fed
Ex resume notifications of damaged packages to avoid further negative impact to
our customers.
 
Our records indicate that Ms. [redacted] contacted us via email on 10/21/14
and was provided inaccurate information. As a result of this, we posted flyers
at every station to remind our associate of the proper procedure to follow when
a package is damaged by the carrier.
 
We show that Ms. [redacted] also contacted us via phone on 10/21/14 and the
package was refunded to the customer and the item was reordered with a free Superfast
delivery option. She should receive the package tomorrow.
 
We trust that this resolves this matter.  Please feel free to let me know if you have
any other questions.
 
Sincerely,
[redacted]
OSP Group Executive Communications
500 S. Mesa Hills Dr., El Paso, TX 79912
Office:  915.225.4131 | Fax:
1.800.265.7073
[redacted]@ospgroup.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted] Thank you for passing along [redacted] [redacted] ‘communication. We reached out to her and resolved the matter to her satisfaction.  We reached out to Ms.[redacted] via phone and email. She was offered an apology as well as a free sweatshirt in her choice of available...

colors. We trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,[redacted] Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073[redacted]@fbbrands.com

Dear  [redacted], We received your communication regarding Mrs. [redacted] customer inquiry and arewriting to respond. FullBeauty Brands (b/b/a Roaman’s) is committed toproviding a positive customer experience and we are confident that we canresolve this matter to the customer’s...

satisfaction. We understand that Mrs. [redacted] placed an order on 02/05/2015 in the amount of$212.92 (including shipping and handling) with one item of $26.99 being placedon back order at the time of purchase. We authorized the customer’s credit cardfor the full amount at the time of the order but only actually charged the bankcard for the merchandise sent ($185.93).  It is our policy not to charge our credit card customers any back order items untilthey are shipped.  Our records show that Mrs. [redacted]’s husband spoke to one of our representatives over the phone on 03/05/2015 and received  an explanation of our backorder policy; he was informed that the bank card was not charged. We contacted Mrs. [redacted] over the phone and offered apology for theinconvenience and offered a detailed explanation of the difference betweenauthorizations and charges for back ordered items. She understood the policy andwill share this with her husband.    We trust  that this matter is now resolved.   Please feel free to contact me at the phone number below if you have questions.  Best regards,   Marcela P. C[redacted] FullBeauty Brands Executive Communications Dept1.800.781.9168

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until I receive my tax refund from Woman Within and  for  this business to reprogram their system, and, if it does, will consider this complaint resolved.  A NYC customer should  not have to call every time they place an order to have their order corrected.
Regards,
[redacted]

Dear [redacted],Thank you for passing along [redacted]‘ communication. We contacted her via phone and provided an explanation regarding the pending fees on her account and Comenity’s role regarding late fees and interest.Our phone, email, and chat records indicate that Ms. [redacted] did not communicate with us regarding issues she had with the merchandise. The shipping and handling fees as well as the Easy Return Label fee are not refundable if the customer is not satisfied with the fit. Our merchandise return policy states: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.”The invoice informed Ms. [redacted] that she can use the return label on the front of the invoice and the cost of $7.50 would be deducted when processing her return. The two of dresses were returned separately using the ERL return label.Comenity Bank runs the Roaman’s private label credit card program which is the credit card you presently have a balance with. Comenity Bank is an unrelated third party. Roaman’s does not have the ability to accept payments, remove fees and interest, or make changes to Ms. [redacted]’ credit report. We ask that she work directly with the Revdex.com and Comenity Bank if she needs further assistance with this matter.Comenity's Contact information is as follows:Comenity BankPO Box 18205Columbus, OH 432182021-800-695-0195We trust that this matter is now resolved. Please feel free to let me know if you have any other questions.Sincerely,[redacted], OSP Group Executive CommunicationsOffice: 915.225.[redacted] | Fax: 1.800.265.7073[redacted]@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Kingsize Direct
I understand the add now. I am still
very angry about the service I received from your company. The
item ordered is a Christmas present and I have no time to replace
it before Christmas morning. I will therefore be keeping the item.
I realize I am not your biggest customer and as such I guess I do
not warrant being treated with better care. If you search your
records you will see I have ordered from your company many times
in the past. Until this time I have been content with the service;
I am sorry to say I will no longer use your company. I want my
e-mail removed from your database along with my personal
information. The item has been paid so there is no reason for you
to retain these items. I intend to share my experience with your
company with my friends and family. Your resolution to this matter
was very unprofessional. I will inform the Revdex.com of your response
and tell them of my dissatisfaction of your company. I noticed you
were an accredited Revdex.com business. I know what is required to attain
this. I will inform the Revdex.com that in my opinion you no longer meet
their criteria for accreditation. In closing; a simple apology and
attempt to satisfy the customer, (me) could have resolved this
matter without incident. For example, you could have offered a store credit or partial refund. Your company has not so much as offered an apology for the misunderstanding.  

Regards,
[redacted]