Urbanowicz Jewelers

Dear [redacted],
 
Thank you for passing
along [redacted] communication. We reached out to
him via email and resolved the matter to his satisfaction.
Mr. [redacted] indicates
that the ordered he placed 9/30/14 has a status that it has been delivered. However,
he indicates that he...

has not received the package.  We issued a full refund in the amount of
$222.54 to the customer’s PayPal account for the missing package.
We trust that this
resolves this matter. Please feel free to let me know if you have any other
questions.
Sincerely,[redacted]
OSP Group Executive Communications
500 S. Mesa Hills Dr., El Paso, TX 79912
Office: 915.225.4131 | Fax: 1.800.265.7073
[redacted]@ospgroup.com

Dear [redacted],Thank you for passing along [redacted] communication. We reached out to her via phone 3/3/15 at 11:12 am MST. We made unsuccessful attempts to reach her the day prior and a message was left on her voice mail to contact us. We sent an email to Ms. [redacted] on 3/2/15 in response to her inquiry. We can provide any recorded calls and email if needed.On our 3/3/15 conversation we informed Ms. [redacted] that her refund check would be delivered today via FedEx with the tracking number [redacted]. The check was out for delivery today. However, the driver was unable to locate Ms. [redacted]’s address. We attempted to contact Ms. [redacted] without success in an attempt to confirm the delivery address. On our second communication with FedEx, we were informed that Ms. [redacted] had reached out to them to provide instructions to her address. FedEx has rescheduled the delivery for tomorrow, 3/5/15. We will continue to monitor the package until it is delivered.We trust this matter is now resolved. Please feel free to let us know if you have further questions or issues.Sincerely,Lorena [redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073l[redacted]@fbbrands.com

Dear [redacted],Thank you for passing along [redacted] communication.  We reached out to him via email and resolved the matter to her satisfaction. We understand that Mr. [redacted] placed his order on 12/14/14 for the color blocked velour jog set and expected to be...

charged $24.99 for the item. The customer states that weconfirmed the price of $24.99 when the order was placed but his card displayed a pending authorization at a higher price. Mr. [redacted] indicates that he called shortly after placing the order and was notified that the jog set her purchased was $49.99 and the item offered at the $24.99 price are the pants offered on the same page. He requested that the order be cancelled if the price would not be adjusted but he was informed that the order could no longer be cancelled.Our records indicate that the catalog the customer ordered from displayed the correct price for the jog set at $49.99 in the customer’s size range. The same page layout has ahoodie and pants that are sold separately. The catalog displays the correct pricing for each of the 3 items on that page layout. Please see the attachment of the page.The customer contacted us 3 hours after the order was submitted. All orders are pulled for processing at 2:00 PM, MT. The customer called at 3:11 PM, MT after the order was pulled for processing. Once an order is pulled for processing, we are unable to make changes or cancel the order.The order shipped 12/12/14 and we are no longer able to cancel or recall this package. The package shipped FedEx smart post. FedEx confirmed via phone that the package cannot be recalled. We activated the return label located on the customer’s invoice so he can return the merchandise at no cost to him. Once we receive the item, we will issue a full refund for his return.We trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,[redacted]OSP Group Executive Communications500 S. Mesa Hills Dr., El Paso, TX 79912Office:  915.225.4131 | Fax: 1.800.265.7073[redacted]@ospgroup.com

Dear [redacted],  Thanks for passing along Mrs. [redacted] communication.  FullBeauty Brands (b/b/a Roaman’s) iscommitted to providing a positive customer experience and we are confident that we can resolve this matter to your satisfaction. We  understand that the customer...

placed an on-line shoe order on 02/16/2015 duringour internet 50% off site wide sale event.  Our records show Mrs. [redacted] contacted us shortly after placing the order toupdate her ship to address. The order was accessed by one of our representativesand this caused the promotion code to stop working, charging the customer’s accountfor the full merchandise price.   Please be advised that Mrs. [redacted] was contacted over the phone today and offered an apology and an explanation of the  issue. She was asked to provide us a copy of her bank statement showing the chargesto the account (order and overdraft fee) at her earliest convenience.  A credit for the overdraft fee will be issued  back to the original method of payment as soon as the proper documentation has been received.   We trust that this matter is now resolved.   Please feel free to contact me at the phone number below if questions.    Best regards,   Marcela [redacted] FullBeauty BrandsExecutive Communications Dept1.800.781.9168

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are still waiting for the refund to be delivered tomorrow.  When the refund in the correct amount of $239.98 is delivered in full, we will consider this complaint addressed and resolved.  I must add that Lorena was rude and disrespectful by continuously interrupting and talking over me when I was speaking with her via telephone yesterday.  Lorena lied verbally and in writing about the dates and conversations between us and the employees from Woman Within.  First, our goal is to receive our full refund.  Second, we will pursue letting the proper authorities know about the lack of respect and professionalism we received from these employees.
Regards,
[redacted]

In answer to the complaint.  I did in fact did try to call Romans about the returns.  There was one 800 number on my receipt.  As I said I did call and the guy on the other end of the phone could not speak english, and was a real smart [redacted]. I could not understand what he was saying.  I did tell Romans this.  I want this matter resolved.  As for working directly w/there bank,  Romans hired them, so I think that Romans should work to resolving this matter w/them.  They tell me to call Romans to get this resolved.  Romans tells me to call the bank.  I am not a yo yo hear.  I do not think that I should be responsible to pay for my returns.;  If they were as pictured I would of kept them.  But they were not.  As for the elastic around the empire waist dress,  it may not have said so, but I have bought other empire waist dresses,  and they do show some shape to them.  I have bought items from Romans before and was very satisfied,  and some of it I was very disappointed in.  Because of this matter, I will probable never order from Romans again.
 
[redacted]

Dear [redacted], Thank you for passing along Ms.[redacted] communication.  We understand that Ms. [redacted] placed an order for a black velvet blazer and was unhappy with the fit of this item. The merchandise was returned to us  and she received  a...

merchandise credit of $27.49  Customer is now requesting  the original shipping and handling and the easy return label fee to be credited back to her account due to merchandise sizing issues.   We have issued a refund for the original shipping and handling and the ERL fee in the amount of $15.49 which should post to  Ms. [redacted] account within the next  2 business days. We trust this issue has been resolved to her satisfaction.  Sincerely?, [redacted] Full Beauty Brands Executive Communications Dept

Dear [redacted],Thanks for passing along Mrs. [redacted] inquiry. FullBeauty Brands(d/b/aWoman Within) is committed to providing a positive customer experience and weare confident we can resolve this matter to the customer satisfaction.Our records show, that an order for a bathing suit...

($39.99) was placed on 1/14/2015 and a $4.44 tax was incorrectly added to the order due to a systemic issue. Please be advised that Mrs. [redacted] was contacted over the phone and offered an apology and an explanation of the problem. We also issued a tax credit back to theoriginal method of payment, which should post into the customer’s account within2-3 business days.  Please be also advised, that our IT group is currently working to have this systemicissue resolved in the near future. We trust this matter is now resolved.Sincerely, [redacted]FullBeauty BrandsExecutive Communications Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],
Thank you for passing along [redacted]‘s
communication.  We reached out to her via
email and resolved the matter to her satisfaction.
We understand that Ms. Swanzy attempted to place
an order on 10/06/14 for the “Kristen” over the knee wide calf boots...

(item
number 535-13956-448). The catalog displays the incorrect price of $34.99 but her
order displayed the correct price of $74.99 at the time Ms. [redacted] attempted to
place her order.
Our records indicate that there was a misprint in the
catalog the customer was ordering from. The catalog in question was activated
on 10/06/14. Once Roaman’s became aware of the misprint, a decision was made to
honor the lower price. On 10/06/14 the information was corrected on the system.
However, the new price did not active until 10/07/14 since this type of change
requires an overnight update.
After several failed phone attempts, Ms. [redacted] was notified
via email that the lower price for the boots is being honored.  Any order placed using the item number 535-13956-448
will receive the lower price of $34.99 in the W and WW widths.
We trust that this resolves this matter.  Please feel free to let me know if you have
any other questions.
Sincerely,
[redacted]
OSP Group Executive Communications
500 S. Mesa Hills Dr., El
Paso, TX 79912
Office:  915.225.[redacted] | Fax: 1.800.265.7073
[redacted]@ospgroup.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] I am tired of Romans saying that this situation is my fault.  I did contact there so called bank.  I told you several times that there response was rude and crude.  According the the last person that I spoke w/they said that Romans needs to contact them, there selves and let them know that the $15.00 was cancelled out.  If there is know $15.00 balanced than there should be know interest charges or late charges.  If Romans aims to please as they said, than they should get this matter taken care of immediately.  For the record,  I did use there return labels, saying that the merchandise was returned, because it was not as pictured.  Please get this matter taken care of.  I am a busy person and as far as I am concerned Romans has created this mess, so they need to take the time to get it straightened out.  They hired community bank I did not.  I chose to do business w/Romans not a third party.  I will promise Romans that I will never do business w/them again.

Dear [redacted],Thank you for passing along Ms. [redacted] communication. We reached out to her via phone and provided an explanation of the two offers. We understand that Ms. [redacted] saw an offer for 40% off the highest priced item when signing up to receive promotional emails. She states the...

40% offer was received automatically but the offer did not apply to her order. Our records indicate that Ms [redacted] submitted the order online with coupon redemption for free shipping and free return on orders of $50.00 or more (WW10424).  Ms. [redacted] expected the free shipping offer and the 40% off the highest price item offer to be redeemed on the same order. The promotional offer Ms. [redacted] redeemed and the coupon offer for 40% off the highest priced item cannot be combined with other offers. The promotional disclaimer on each offer is as follows:- Promo Code: WW10424, Free ground shipping on orders of $50 or more after merchandise discount. Express/Superfast charges are additional. Not applicable to gift cards or prior purchases. Purchase minimum applies to subtotal only. No cash value. One offer per order. Excludes items shipped directly from the merchant, fragrances, watches, costumes, items from Reebok,and eBags. Excludes international shipping order. Expires 02/28/15  - Promo Code: WW87857, 40% off your highest priced item. Returns will be credited at the discounted price. Discount does not apply to multiple units of the same item. Not applicable to gift cards or prior purchases. Applies to subtotal only. Maynot be redeemed for cash or combined with other offers. Excludes items shipped directly from the Merchant, CLEARANCE, costumes, fragrances, watches, items from Reebok, Aerosoles, BrylaneHome, Plus Size Living, Ebags and Avenue. Expires in 10 days.  (Please see attached screen shots of this offer)                                                    Once an order is processed and shipped, we are no longer able to make changes to an order. Ms. [redacted] contacted us after the order had been processed and shipped. We were no longer able to replace the promotion code on the order with the 40% off the highest priced item offer as Ms. [redacted] requested. Ms. [redacted] was invited to redeem the 40% off the highest priced coupon of a future purchase prior to the coupon’s expiration date.We trust that this resolves this matter.  Please feel free to let me know if you have any other questions.Sincerely,[redacted], Executive CommunicationsOffice: 915.225.4131 | Fax: 1.800.265.7073[redacted]@fbbrands.com

Dear [redacted],
Thank you for passing
along [redacted] communication. We reached out to
him via email and resolved the matter and addressed his concerns.
We understand that Mr. [redacted] placed an
order for three items of which two were on backorder. The original shipping and
handling...

fee on the order was $11.99. When the one available item shipped, he was
charged $7.99 shipping. Mr. [redacted] indicates that he only wants to be responsible for $3.99 shipping on
the one shipped item.
The order total on Mr. [redacted] checkout page includes all items
ordered, shipping, handling, discounts, coupons and alteration fees. Sometimes
the invoice total included in the customer’s package may vary if an item
becomes backordered. Shipping charges are adjusted according to the new order
total. If an item is backordered, the charge for those items, including any
shipping charges are not applied to the original shipment until the backordered
item(s) ships. The shipping charges will not exceed the total amount displayed
on the customer’s original order.
Our records indicate that Mr. [redacted]’s order was correctly adjusted based on the
merchandise total of the one item that shipped. The item has a merchandise
total of $20.99 which placed him in the $7.99 shipping and handling fee
bracket. He would have paid the same amount for this one item if it had been
ordered by itself.
Shipping & Handling Charges
Our shipping & handling charges are
based on your merchandise total:



If the
merchandise total is:


Charge added to the
order:




Up to $19.00


$5.99




$19.01 - $39.00


$7.99




$39.01 - $59.00


$9.99




$59.01 - $79.00


$11.99




$79.01 - $99.00


$13.99




Over $99.01


$15.99



We trust that this
resolves this matter. Please feel free to let me know if you have any other
questions.
Sincerely,
[redacted]
OSP Group Executive Communications
500 S. Mesa Hills Dr., El Paso, TX 79912
Office: 915.225.4131 | Fax: 1.800.265.7073
[redacted]@ospgroup.com