US Cellular

Initial Business Response /* (1000, 10, 2014/12/31) */
December 31,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ms***
Thank you for contacting U.SCellular(r) in reference to the above accountI am in receipt of Ms***'s complaint regarding the cost of her price planMs*** requests discounted plan services in addition to receiving discounted pricing on the purchases of new phonesMs*** is also requesting a copy of the call recording of her phone conversation discussing the plan price, and removal of a 5th line of service
U.SCellular(r) understands how frustrating it is when promotional offers are not explained clearlyIt is never our intention to present information in a manner that is not understood by our customersWe apologize for any inconvenience this issue *** have caused Ms***I appreciate the opportunity to review Ms***'s account and provide assistance
In review of Ms***'s account, I see that there have been multiple communications regarding the plan cost and the cost of equipment purchasedEven though there were multiple communications in store and over the phone explaining that in order to be eligible for the discounted plan, new equipment purchases must be made at full retail price or on an installment plan, there are other communications indicating we would still honor the plan discount even after Ms*** elected to purchase her devices at discounted pricing
On December 24, Ms*** e-mailed us via our on-line portalOn December 29, we responded to Ms***'s e-mail explaining that due to the circumstances and confusion, as well as her loyalty, we are in fact honoring the discounted plan price of $for GB of data, unlimited voice calls and unlimited messaging for smartphonesWe have applied on $credit for the time the discounts were removedI have confirmed that the applicable discounts have been added to all lines on the accountGoing forward, in order to keep the discounted cost of the plan, future purchases of equipment must be made at full retail price or on an installment plan
We also advised Ms*** that due to privacy and security we cannot provide a transcript of call recordingsIn addition, the 5th line of service was added in error as a work around due to a system error that occurred when one of the new phones was added, and has since been cancelledWe have applied a credit in the amount of $9.55, reversing all charges on the bill associated with that line
At U.SCellular(r), we believe that the most important thing about our customer's phone is the person on the other end, and we work hard to keep our customers connected to themWe truly appreciate Ms***'s loyaltyShould Ms.*** have additional questions, she *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular

Initial Business Response /* (1000, 10, 2014/06/02) */
June 2,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number:***
Customer's Name: ***
U.SCellular Account Number:
***
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr*** complaint and I am *** to address his concernsIn his complaint he states that he canceled his account on March 29, and his bill was paid on March 23, XXXXXHe states he has received final bills with credits of $and on April 19, and *** 20, he called to request his refund and has been told his check is in the mailHis resolution is to have the refund he should have been given months ago after he was a customer for over years
Ms***, I can understand Mr*** desire to have his credit balance refunded to his as soon as possible and I regret to hear that he feels as though this refund is being withheldI have reviewed Mr*** account and I would first like to thank him for his business since 1996, we truly value the opportunity he gave us to serve his wireless needs for so longWe regret that we were unable to continue our business relationship and we wish him the best of luck with his new provider
While reviewing his account I do see that Mr*** ported his line to his new provider on March 28, and on March 29, Mr*** called to cancel his son's line and his accountThe account was closed on March 29, and on April 19, his final bill was printedTo allow for any additional roaming or tower charges and refund balances are held for days after the service is canceled meaning Mr*** refund did not process until *** 28, His refund is currently processing this process should be finished in the next 2-business daysI estimate that his refund check will be mailed on June 4, at that time he should expect his check by postal mail in the next to weeksThe refund check is in the amount of $71.42, if he does not receive his refund check by June 25, he should give our Financial Service Department a call at ***
I truly regret that Mr*** was not given the correct expectation on when he would receive his refund check when he called our Customer Service Department and I have passed *** this feedback so that we prevent this in the future
Should Mr*** have additional questions, they *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular
Initial Consumer Rebuttal /* (2000, 12, 2014/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a refund check on 6-6-after Revdex.com help, Thank you for you help

Initial Business Response /* (1000, 10, 2015/09/08) */
September 8,
Revdex.com of Chicago
Attention: Revdex.com Customer Relations Advocate
N Wabash Avenue Suite
Chicago, IL XXXXX
Re: Complaint Number: XXXXXXXX
Customer Name: *** ***
U.SCellular
Account Number: XXXXXXXXX
Dear Revdex.com Customer Relations Advocate:
Thank you for contacting us once again regarding Mr***' account and complaint with the Revdex.comOn August 24, we sent the following response to Mr***' original complaint received by U.SCellular that same dateThe original complaint number was XXXXXXXX
***
Customer Resolution Support
U.SCellular
Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Mr***' complaintI understand he is frustrated regarding confusion around his ability to upgrade and his contract statusI look forward to resolving this complaint
As Mr*** states, he started service with us on August 23rd, 2013, and at that time agreed to a two-year contractHe is correct in stating that we did not offer Shared Data plans at that time; however any conversations regarding them were purely speculationNo one was in a position to make a definitive declaration regarding any requirements the plan *** or *** not have, if offered, in the future
We then did begin to offer these types of plans on October 13th, 2013, and switching to that type of plan did and does require a two-year contract extensionMr*** switched to this type of plan on December 16th,
However, having said that, it was clear from the review we conducted in response to Mr***' contact with us on August 5th, 2015, that proper procedure was not followed in securing agreement to the two-year extension the plan required, and as a result we decided to waive the contract on both of Mr***' linesThis information was provided verbally to Mr*** on August 11th, 2015, but we do not send out written letters confirming such mattersI do apologize for any confusion as to one line's contract being waived vsthe other; both were covered by our review and our decisionAs a result, Mr***' contract is over with us as of August 23rd, 2015, on both lines, and both lines are eligible to upgrade and sign new contracts as Mr*** requested
I would like to note that when we tried to clarify the distinction between upgrade eligibility dates and contract dates (which are often different), we were not trying to sidetrack Mr*** - only to clarify a specific difference which was extremely relevant to his disputeI hope that the above information is helpful and that Mr*** will now consider this matter resolved
If Mr*** has any further questions or concerns, he *** contact our Customer Service Department at (XXX)XXX-XXXXThey are available to assist daily from 6:AM - 11:PM Central Time
Thank you once again for your time
Sincerely,
***
Customer Resolution Support
U.SCellular
Initial Consumer Rebuttal /* (2000, 12, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from US CellularI would like to thank them for honoring my original contract and releasing me from a contract that I never agreed to, or even knew aboutRegardless, I will still consider US Cellular for my cell phone needs
I would like to note that I fully understood the difference between an upgrade eligibility date and a contract dateAny "confusion" I *** have had was a direct result of customer support consistently misdirecting the conversation away from my issue to my upgrade eligibilityI never once asked for or about an upgrade

On July 01, while reviewing my on-line checking account I saw a withdrawl from US Cellular for $907.00, my bill is around $ Going back a few weeks, I had gotten a new phone on the monthly payment plan (which I signed a contract for), I didn't like the phone so I went in and switched out to a new one During the phone switch my phone was somehow put on my bill as full price and was added to my bill, that was an extra $672.00, I was never informed of this charge or that my monthly payment plan was not happening We called the customer service line which was 100% useless as it always is and they couldn't help us with anything However, when I went into the store to figure this out they were very helpful and gave us a store credit for everything that we were over charged for At that point the phone was already paid for (not what I wanted but oh well) so I decided to just leave it as it was and have no monthly phone payments Although I thought the store had good cusotmer service, they only would offer me a credit to my US Cellular account The $came directly out of my checking account why would I want an account credit?? I took it anyway We had switched to Verizon and then back to US Cellular According to US Cell we were going to have out contract payed off by them and also receive gift cards of $for each line we swiched back to US Cell I went into the website to check on our rebates and the payout and they were not in the tracking database I online chatted with someone about it who then told me that both the rebate gift cards and the payout were going to be denied becasue I didn't put my phone on a payment plan, which I did but the store screwed up and had me pay it out right!! This company is horrible, so far they have somehow taken or not given what was promised in the sum of $ I've since gotten rid of my auto pay so they don't have access to my account and still have not seen the credit on my account that was promised

Initial Business Response /* (1000, 10, 2014/11/28) */
November 28,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name:***
U.SCellular Account Number:
XXXXXXXXX
***
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms***'s complaintMs*** stated she had purchased a new phone for one of her lines in June and had requested Device Protection Plus be added with that new device at that time; she also stated that Device Protection Plus was added to another line that she did not authorizeMs*** is asking to have the cost for that feature be credited back to her account due to not requesting the service
Ms*** I can definitely understand Ms*** concern over an additional feature that she was not aware of and I am very *** to look into this issue for her
In reviewing Ms*** account I see on July 19th a new device was added to the line ending in *** It appears at that time that specific line was not eligible to purchase new equipment at the discounted price; however, the line ending in*** wasThe eligibility on the line*** was used and the new equipment was activated on the line ending *** At that time I do see the Device Protection Plus was added to both linesI also reviewed the information available from our insurance vendor and see no claims have been filed for either number
Due to these findings I can see that the Device Protection Plus *** have been added to the line ending in*** in errorI found no notation to confirm one way or the other so I am very willing to credit Ms*** for the charges to the line in errorI see Ms*** spoke to one of our Customer Service Associates on November 20th and had the Device Protection Plus removed from the line*** at that timeI also see a credit of $before tax given on that same dayThis would be the cost for one month of the serviceThe first charge for the service was applied on the billing statement dated August 14th for $15.37: this charge would have reflected a prorated charge and a full month chargeThere were also charges for September, October, and November at $per monthTotal charges were $to dateI have credited the account $before taxes, combined with the previous credit this covers the cost incurred on the line ending***
I hope this information has been helpful Ms.***Please advise Ms*** she can view her new balance in her on line account or she *** contact our Customer Service Department and they can definitely helpAgain I would like to apologize for any frustration or concern this has caused Ms***I'm glad I was able to assist in this mannerIf Ms*** should have any other questions please advise her to give us a callThank you for allowing me to address this complaint
Sincerely,
***
Customer Resolution Support
U.SCellular

October 27,
Revdex.com of Chicago
Attention: Revdex.com Customer Relations Advocate
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number:
Customer's Name: Wanda Faye ***
U.SCellular Account Number:
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms***l's complaintMs*** states that she wanted to cancel one line without having to sign another contractMs*** states that she was forced to change from a shared plan to an individual plan and that she had to sign another year contractMs*** does not wish to be under another year contractIt's my pleasure to assist Ms*** in this matter
Upon review of Ms***l's account, I see that on April 29, Ms*** started another two year contract that went until April 29, When Ms***l's plan was changed on October 24, her current contract was only extended by months
Ms*** was on a retired family plan and would have been paying $before taxes and fees each month, after cancelling the second lineChanging her plan lowered future bills to $before taxes and fees each monthThis will save Ms*** $each month
We have reviewed the recorded agreement between Ms*** and U.SCellular, on October 24, Ms*** was asked if she understood she was agreeing to a month agreement and she replied 'Yes'This provided Ms*** the opportunity to refuse the agreement and stay on her, then current, plan
I have reviewed Ms***l's complaintDue to the recorded agreement, wherein Ms*** was asked directly if she understood the contract and she answered in the affirmative which makes the contract validRegretfully, we will not be able to remove the contract from Ms***l's account
Should Ms*** have additional questions, she may contact our Customer Service Department at (888)944-
Sincerely,
Cindy Lou R
Customer Resolution Support
U.SCellular(r)

Initial Business Response /* (1000, 10, 2014/08/13) */
August 12,
Revdex.com of Chicago
Attention:***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ms.***
Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Ms*** complaint in which she states that she went into one of our store locations and worked with sales associate *** and decided to sign up for one of our Shared Data Plans and finance two new devicesMs*** states that while mostly working with *** it was a different associate that actually changed the planMs*** goes on to explain while she signed up for the new Shared Data Plan on the first day she went into the store location that she returned to the same store the very next day with questions regarding the plan and to inquire about a 20% discount and again worked with ***Ms*** stated that at the conclusion of the conversation on the second day after factoring in the 20% discount and the current discounts that are available for customers that finance their devices she left the store with the understanding that her bill would be approximately $Ms*** explains that when she received her first month's bill that her charges were much higher than expected and that she was told that her 20% discount would apply towards the entire bill and not just the data chargesMs*** advises that when she contacted our Customer Service Department she was told that the discounts and cost are correctMs*** communicated that she feels she was misled and cheated into agreeing to a higher price plan and that the increase in the plan has put her into a difficult financial situation
Ms.*** we appreciate the opportunity to review Ms***'s account and to review the information that was provided to her when changing her planWe value Ms***'s business and would never want any of our customers to feel as though we have engaged in unethical selling practicesMs.*** I would be more than *** to research this matter in depth for Ms*** and provide information that I hope is helpful
Ms.***, currently Ms*** is set up with service that included two Smartphones and a Shared Data Plan that allows for both lines to share 2GB of data and includes unlimited minutes and messagingMs.***, if there were not any discounts applied the standard cost for this plan be $for the Shared Data 2GB and $per line connection fee bringing the total to $not including taxes or feesI show that the customer also upgraded both of her lines and took advantage of the Retail Installment PlanRetail installment plans will give customers the ability to pay for their device over a period of months for handsets and tablets, with 0% APR and no down payment (credit qualified customers only)For one of the phones the financing charge is $per month and the other line bills at $per monthMs.*** the monthly financing charges for equipment is a separate Truth-in-Lending Disclosure Agreement that is signed and these monthly charges will never change or vary throughout the month agreement unless the customer pays the phone off earlyMs.*** due to Ms*** upgrading into smartphones and taking advantage of the Retail Installment Plan she received a $discount on the per line connection feeAs opposed to the $per line monthly connection charge the amount was reduced to $monthly for each lineThe 20% discount that she qualified for applied towards the monthly cost of the 2GB Shared Data Plan reducing the $a month to $a monthThis will make her monthly costs $before taxes or fees***'s monthly charges at approximately $a month before taxes and fees are includedMs.***, the promotion that Ms*** received in regards to the connection charges discounting from $to $a month is already a 50% decreaseThe only charge that was not already discounted was the $2GB Shared Data plan chargeOn August 6th, Ms*** spoke with our Customer Service Department and was then transferred up to our Customer Relations Department and we explained that we cannot offer a 20% percent discount towards the entire billDuring the conversation with Customer Relations Ms*** was offered a 30% discount towards the Data Connection Fee and this offer was declinedIf this offer was accepted this would have made the bill $before taxes and fees are includedOnce again Ms.*** I would like to reiterate that the Retail Installment Charges for the smartphones that were purchased are non-negotiable charges and are billed out monthly in according to the Retail Installment Financing contract that was signed in storeMs.*** the customer should have both the contract with the Shared Data Plan that would reflect the discounts or promotions along with the separate Retail Installment Agreement contract
Ms.*** we truly apologize for any miscommunications or incorrect information was received by Ms*** and we absolutely do not want to leave the impression that information will vary from store to Customer ServiceUS Cellular believes that customers should receive the same level of Customer Service and get consistent information throughout
Ms.*** the customer's desired resolution is to receive a 20% discount on her entire billFor the above mentioned reasons, she is already receiving a discount on the per phone connection charges and in my explanation that if any discounts were to be applied to the financed equipment that would be outlined in the Truth-in-Lending Installment ContractWith the promotion and discounts that are currently in place Ms*** is getting $in monthly discountsWe appreciate Ms***'s business and hope the information provided was helpful
Closing:
Should Ms*** have additional questions, they *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular

November 23rd, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate
N Wabash Avenue Suite Chicago, IL Re: Complaint Number: *** Customer’s Name: *** *** U.SCellular Account Number: *** Thank you for contacting us in regards to the above account. We are in receipt of Ms*** complaint, wherein she states that her final bill does not reflect the correct cancellation date of September 28th, 2016, and the amount due is incorrect. Ms*** would like for this error to be corrected U.SCellular knows that every penny counts, so I can understand Ms*** wishing to have her statement corrected. I have reviewed the account, and I hope that she will find my information helpful Ms*** final statement was generated on October 26th, 2016, and includes credits for the cancellation of both her tablet and phone. These credits are based on a final cancellation date of October 18th for the tablet and the data plan, and do not reflect the correct credit based on the date which Ms*** wished to have her service cancelled. Adding these credits, in the amount of $for the data package, and $for the tablet, the new balance on the account is $38.79. Per Ms*** agreement, we waived the $Early Termination Fee on her phone, and the tablet on line will continue to bill the monthly installment payment of $until the device is paid in full I sincerely appreciate the opportunity to review Ms*** account, and provide information that I hope is helpful to her. Should Ms*** have any additional questions, she may contact our Customer Service Department by dialing *** *** Sincerely, *** ** Customer Resolution Support U.SCellular

Initial Business Response /* (1000, 10, 2014/03/28) */
March 28,
Revdex.com of Chicago
Attention:***
N Wabash Avenue Suite
Chicago, IL XXXXX
Re: Complaint Number: ***
Customer's Name: ***
U.SCellular Account Number:
N/A
Dear Ms***
Thank you for contacting U.SCellularWe have received Ms.*** complaintMs*** stated she purchased a net phone and minutes for local family dollar in Hagerstown, MDAfter attempting to activate the phone she contacted the cell phone provider due to having service issuesA customer service associate and manager performed troubleshooting but a ticket was filed because the issue was not resolvedMs*** was told to call back within three daysShe contacted the provider four days later and was taken through the same troubleshooting steps and another ticket was filed through***
I am very sorry to hear that Ms*** has had to endure such an experienceWe understand how important it is to stay connected for both business and personal matters and we do not wish these negative events on our customersMs*** with the information provided in Ms.*** complaint, I was unable to locate a U.SCellular postpaid or pre-paid accountAfter reading through her entire complaint, I believe Ms*** has contacted the wrong cell phone providerShe has made references to *** and***in her complaintIn addition the process of how her service began and the process of troubleshooting have led me to believe Ms*** will need to submit her complaint to *** or***
Our U.SCellular Customer Service Department *** be reached at X-XXX-XXX-XXXX from am to pm Central Standard Time seven days a week if this is an errorIf Ms*** has a U.SCellular account, we would like to help her in the best way that we can
Sincerely,
***
Customer Resolution Support
U.SCellular

Initial Business Response /* (1000, 5, 2015/08/24) */
August 24,
Revdex.com of Chicago
Attention: Revdex.com Customer Relations Advocate
N Wabash Avenue Suite
Chicago, IL XXXXX
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular
Account Number: N/A
Greetings:
Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Ms***'s complaint, wherein she asserts that she was denied reimbursed for cancellation fees from her previous carrier, strictly due to terminology discrepanciesShe also states that she received no reply when she wrote to U.SCellular regarding this matterShe is also very dissatisfied with our data services and pricesMs***'s primary concern is being denied reimbursement for cancellation fees from her previous carrierShe considers this to be advertising, because she was told at the store that they did qualifyMs*** desires to be reimbursed $per line
On behalf of U.SCellular, I extend our deepest apologies for any failure on our part to follow through on our contract payoff promotion, and for our failure to reply to her written correspondence in a timely mannerI also regret that she has been disappointed in our data servicesI welcome the opportunity to address all of these issues for Ms***, as soon as possible
However, because we strive to keep our customers' accounts secure, and Ms***'s U.SCellular phone number or account number were not provided in her complaint, I am unable to assist her with any account-specific information or changes at this timeIf she would like to continue to a resolution via this process, she *** provide either of these numbers in reply to this responseAlternatively, she *** resubmit her comments, along with the cell phone number and all of the other required information, by email, via the Contact Us section of our website, www.uscellular.comOr, for more immediate assistance, she *** prefer to call our Customer Service Department at XXX-XXX-XXXX, or from her U.SCellular phone
I would very much like to reassure Ms*** that this is an isolated situation which is rarely encountered by the vast majority of our customersAdditionally, it would be very out of character for U.SCellular not to respond to our customers' questions and concernsI would also like to reassure her that we do follow through on our promotional commitments, and that I am certain that this can be resolved satisfactorily, once I am able to access her account using her cell phone number or account number
Once again, we genuinely apologize for any negative customer experiences that Ms*** has had to endure throughout this entire situationIt is our sincere hope that we can work together to resolve these issues in a way that serves the best interests of both partiesWe deeply appreciate Ms***'s patience, persistence, and understandingShould she have additional questions or concerns, she *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular

Initial Business Response /* (1000, 10, 2014/03/06) */
March 6,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ms***
Thank you for contacting U.SCellular in reference to the complaint listed above received March 6, As a member of U.SCellular's Customer Resolution Support Team, I am responding to the complaint filed by Mr***
Mr*** stated he paid the amount owed in August and now his account has turned over to a collection agencyMr*** goes on to say he can provide proof of the payment posted on August 8, Mr***'s desired resolution is to get his money back and his account closed off his credit report
We have reviewed Mr***'s concernsUnfortunately, we are unable to find his account as being submitted to a collection agencyIf the information he provided is not the correct account I would ask for him to resubmit his request with the correct account number or phone number attached to his account that is in the collection agencyBecause we value the security of our customers' information, we will need verification of the U.SCellular(r) account in question in order to proceed
Please advise Mr*** to resubmit this complaint with the account number or phone number currently on file to the account he is concerned about and we will be *** to address his concern at that timeWe apologize for any inconvenience we *** have caused and look forward to receiving the needed verification so that we *** proceed in researching this matter
Sincerely,
***
Customer Resolution Support
U.SCellular(r)

Initial Business Response /* (1000, 10, 2015/04/01) */
April 1,
Revdex.com of Chicago
Attention:***
N Wabash Avenue Suite
Chicago, IL
Complaint Number: XXXXXXXX
Customer: *** ***
U.SCellular Account Number:
Dear
Ms.***
Thank you for contacting U.SCellular(r) in reference to the above accountI have reviewed Mr***'s complaint and welcome the opportunity to address you this afternoon
Ms.***, we are saddened to hear about the situation Mr*** has experienced through this whole ordealIt is never our intent to make life more difficult for our customers but rather quite the contraryWhile reviewing Mr***'s account, I see the account was opened with our Ready Connect (Prepaid) plan which includes unlimited minutes, unlimited text/picture messaging, and unlimited data for $a month before taxes/regulatory feesIn the paper work given when the service was established, it was notated that the data would be throttled at 2GB of usageCurrently as we've revamped our plans, we offer a plan similar to what Mr*** has currentThe cost would be $a month instead of $60, and this would move the limit at which the usage is throttled from 2GB to 4GBUpon reviewing the data usage from the start of the account, the 4GB throttle limit would suit the needs of Mr***
We do apologize for any inconvenience or delay this *** cause as we sincerely want to resolve this issueIf at any time Mr*** has any additional questions or concerns, please do not hesitate to contact the Customer Service Team with U.SCellular(r) by dialing from your mobile phone or by dialing XXX-XXX-XXXX from a land lineCustomer Service is available seven days a week, between the hours of 5:00am and 11:00pm Central Standard Time, and will be glad to assist you
Take care,
*** D
Customer Resolutions Support
U.SCellular(r)
Initial Consumer Rebuttal /* (3000, 12, 2015/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the responsethe reason is when a employee of us cellular tells me I will be receiving unlimited internet and unthrottled internetand then I find out I was lied to whether to make a sale or for some other reasonif I was told I would be receiving a certain type of plan of Internet and find out I was lied to then why shouldn't I be in the rightone of your employees lied.I do not wish to do business with a company that lies whether it be to get the sale or any other reason it is dishonest and bad business practiceit is very simple an employee of US Cellular verbally promised meand lied to me about what I would be receiving in my phone plan
Final Business Response /* (4000, 14, 2015/04/07) */
April 7,
Revdex.com of Chicago
Attention:***
N Wabash Avenue Suite
Chicago, IL
Complaint Number: ***
Customer: *** ***
U.SCellular Account Number: XXXXXXXXX
Dear Ms.***
We have received Mr***'s rebuttalI do sincerely apologize for any miscommunication that has taken placeIt is never our intent to have our customer feel they have been misled in anywayIf Mr*** would like to return his phone, we are willing to waive the remaining payments that are owed for the accountThis way he will only pay for the phone and service while he was in use of themThis will allow Mr*** to walk away from U.SCellular(r) if he so chooses as we are unable to provide the type of plan in which he has stated is needed for his business
As always, our Customer Service team is available to answer any additional questions as they *** arise
Take care,
*** D
Customer Resolutions Support
U.SCellular(r)

Complaint:
I am rejecting this response because: Yes, US cellular gave me a discount for a yearI am very thankful for thatYes I did get a financed phone for my son because he broke hisI told them that I couldn't afford an additional chargeThey told me that I wouldn't notice a difference because they would take off the dataIt is something they are offering with a device payoutI specifically told them my discount was expiring, and need to know the price of planThey told me prior to taxes they changed up my planThey are not being comparible to other carriesRight now they are offering lines with data for for new customers***, and *** offer deals substantially lower than thatThey get you lured in and then they raise the priceIt is so expensive to get out of contract that you are kinda stuckI'm looking at a piece for two lines and for anotherIf they can offer
that promo to new customersThey can offer it to old faithful ones
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2014/05/15) */
*** 15,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number:***
Customer's Name: ***
U.SCellular Account Number:
***
Dear Ms.***
Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Mr*** complaint in which he advised that he replenished his UPrepaid Phone after his the line had suspended and was told that it should be working within four hoursMr*** stated that has waited in excess of five days and his phone is still not workingMr*** explained that he is disabled and needs his phone
Ms*** we extend a sincere apology to Mr*** and take full responsibility for the system error that caused Mr*** to be without service after making his paymentMs*** we value our customers and strive to provide them with the best quality of service possible and we understand that we did not meet this goal in our recent interaction with Mr***We appreciate the opportunity to review Mr*** account and provide information in which I hope is helpful
Ms***, in review of Mr*** account I see that his prepaid services were set up with his month of service due date being on the 30th of every monthThat means that Mr*** would have needed to have his payment on his account by April 30th for his service to stay activeIf payment is not made by the customer's monthly due date then the service will suspend approximately between midnight and 5:00AMon that dayMs***, I see that Mr*** did not replenish his account balance by April 30th and his line was suspendedMr*** then contacted our UPrepaid Customer Service Department on *** 5th, to replenish his account with a refill card that was purchased at Wal-***Ms*** if a customer's account is suspended and payment is made we set the expectation that the customer's services will be resumed within four hoursIn most circumstances it is within minutes but the standard time frame given is four hoursMs*** we received a call from Mr*** on *** 6th, due to his phone still not working and we saw that it was still in suspended statusBecause this was well outside of the hour time frame this matter was then referred to an escalation queue to look into why Mr*** phone was not yet in an active statusOn *** 7th, the customer had to once again to discuss his account because Mr*** was still not able to use his phoneMs*** we want to assure Mr*** that his account was actively being worked during this time but the troubleshooting that our Escalation Team performed was not successfully reactivating his accountMs*** we understand this matter was extremely frustrating for Mr*** and this was not at all the way we want to conduct businessThe representative that was working on Mr*** account advised Mr*** that he would follwith him until the matter was resolved in order to help assure Mr*** that we were actively trying to fix his accountMs***, I show that the Escalation Queue Representative that worked on Mr*** account called him every day on an alternate phone from *** 7th until *** 14th to keep Mr*** updatedIf Mr*** was not available to speak with then a message was leftMs*** I see that we were finally able to reactivate Mr*** account on *** 13th,
Ms***, we understand that Mr*** not being able to use his service until eight days after his payment was made is not a time frame that is acceptable for any customer or a time frame that US Cellular finds acceptableMs*** for the time and frustration that was caused by this matter we have added a $credit to Mr*** account to provide him with two months of free serviceMr*** we appreciate the patience that Mr*** displayed while we resolved this matterHis business is very valuable to us and we hope that he will continue to be a US Cellular CustomerWe are confident that US Cellular will provide Mr*** with the level of service that he deserves in future transactions
Should Mr*** have additional questions, he *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
*** J
Customer Resolution Support
U.SCellular
Initial Consumer Rebuttal /* (2000, 12, 2014/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/30) */
September 30,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ms.***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms***'s complaint, and I will be more than *** to address this matter
In her complaint, Ms*** stated that she spoke with us regarding the cancellation of her services, as she had relocated and her new home is out of our service areaShe had five lines totalShe ported two of her lines to another carrierShe completed a Change of Ownership to move two of the lines into her parents' nameShe was informed that the service to her final line, an iPad, had been disconnected in July of due to her moveShe has communicated multiple times with us over the phone, as she states that we refused to send her information to her current billing addressShe would like to receive compensation for the time she has missed from work, her drive to visit a retail location, her emotional and mental distress and the personal time she has used to resolve this matter
I know how stressful a move can be, and I am truly sorry if the customer was caused any undue stress during that hectic time while attempting to close her account with usI am very saddened that Ms*** has cancelled her lines, as we truly value to business she has provided us, yet we understand that it is in the customer's best interest to choose a local provider if they move outside of our areaI am *** to learn that her parents decided to keep their two lines with U.SCellular
After reviewing the account, I see that two of the customer's phone lines were cancelled when she ported them out on June 24, The remaining two phone lines were cancelled when the customer completed a change of ownership on July 21, We originally attempted to complete this on July 06, 2014, however we experienced system issues that prevented the change until the 21stThe customer's account was credited on July 23, in the amount of $for this situation and the inconvenience the customer was caused
In the documentation on the account, I cannot find anything stating that the customer requested for her line with the iPad to be cancelledIt only shows us discussing the early termination fees on the lines she ported out, and the change of ownership that was processedThe customer contacted us on September 27, and requested for her existing line (the iPad) to be cancelled, and stated that it should have been cancelled in JulyWe did cancel the line, and provided the customer with a credit of $92.34, to cover her services charged for the line from July through September
Also, when calling in on September 27, 2014, I noticed that we updated the customer's billing address, and it currently matches the one she has provided in her complaintIf Ms*** would like any of her previous bills sent out to the updated address, she *** request this by calling into our Customer Service Department at the number provided belowWe do allow one free bill reprint within a month period, and after the first reprint the additional bills sent will be charged at $eachI am truly sorry that we were unable to update the customer's information sooner
Unfortunately, I am unable to honor the customer's request for compensation surrounding this situation, as I previously mentioned that we have no documentation of a request for her final line to be cancelled in JulyDespite the lack of documents, we did provide our customer with credits for the amount of time that she stated the line should not have been active, as well as the credits we applied for her inconvenience while processing the change of ownershipI want to assure Ms*** that there are currently no active lines on her accountShe has a credit balance of $which will apply to her final bill, along with any final charges or creditsAlthough I am unable to provide Ms*** with her desired resolution of compensation, I hope that my response has been helpful
Should Ms*** have additional questions, she *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular

Initial Business Response /* (1000, 10, 2014/12/11) */
December 11,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr***'s complaintMr*** is upset with the signal strength he receives at his residenceHe was told that he lives in a good coverage area, and confirmed this information with one of our online coverage mapsHowever, he only gets one bar at his house and frequently drops calls.*** offered a microcell to boost his signal if he will return to them as a customerWe offered a 50% discount on a microcell /booster which costs $He wants either a free microcell or boosterIf we cannot do this, he wants us to release him from his contract without charging him any Early Termination Fees
I am sorry to hear about the problems he is experiencing with his US Cellular(r) serviceI appreciate the opportunity to research this issue
Mr*** started service with us on November 30, He called us on December 6th in regard to poor service at his homeWe did advise him that there was a known issue in his areaWe also discussed our day Excellence Guarantee, which would allow him to cancel without being charged any Early Termination FeesWe had the same discussion with Mr*** on December 8thHe chose to speak to our Customer Relations Department about canceling serviceHe was offered a booster with up to $off of the retail priceHe did not choose to cancel serviceOur next and last interaction with Mr*** was in a retail location, where he exchanged one of his phones
We have reviewed Mr***'s complaintI do sympathize with his plightHowever, we have advised Mr*** of his option to cancel within the Day Excellence Guarantee time frame on more than one occasionWe also offered to provide him with a signal booster for a discounted priceWe will not be able to release Mr*** from his contractual obligation without him being charged the Early Termination Fees
Should Mr*** have additional questions, he *** contact our Customer Service Department at (XXX)XXX-XXXX
***
Customer Resolution Support
U.SCellular

Initial Business Response /* (1000, 10, 2014/12/20) */
December 20th,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXX
Account Owner: ***
Dear Ms.***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr***'s complaint regarding the trouble that his girlfriend had with her Alcatel One Touch Premiere deviceMr*** states that they were told there was nothing that could be done for them, and that the phone was known to have issuesMr*** states that he has paid over $for a data package which did not work correctly, and would like that money refunded to himMr*** also expresses his dissatisfaction with the process of upgrading his lines, and that he would like to be compensated for his time and trouble
U.SCellular understands how important it is to have a phone and a price plan which meets your needsThis is why we offer a wide variety of devices for different usage stylesOur lineup of plans and devices change often, and we make information available to our customers on our website so that they can easily check to make sure they are on the plan which meets their needs, and look at new devices which *** appeal to them
The Alcatel One Touch Premiere was offered as a Messaging Plus device, which provided customers a device with the look and feel of a traditional messaging device, plus it gave those customers a faster, more enjoyable web experience than a traditional basic phoneIt included turn-by-turn navigation, integrated Facebook and Twitter applications, connectivity, and moreAlcatel ceased production of this device during the summer of 2014, and it is no longer available for purchaseI regret to hear that the data capabilities of the Alcatel One Touch Premiere were not what Mr***'s girlfriend desired, however, we do offer a day guarantee if the phone purchased does not meet the needs of the customer
I see that Mr*** called on April 4th, 2013, to speak with us about trouble with a device on the accountHowever, at that time Mr*** had limited authorization on the account, and we were not able to speak with himWe advised him to have the account owner call us back to address the issueSince that date, we have no mention on the account of any trouble with the data usage on any line
We certainly want our customers to enjoy their phones and service, and we stand behind all the devices we sellOur phones are thoroughly tested before we offer them to our customers, and come with a one year manufacturer's warrantyIf there is ever a problem, we are *** to assist customers with any trouble they *** have with their phones or serviceI regret that Mr***'s girlfriend had a bad experience with the data on her deviceHowever, if these troubles are not made known to us, we have no way to work with the customer to provide a solutionSince we were not notified of any difficulties with data usage on the device, and were not provided with the opportunity to assist Mr*** to resolve those difficulties, we would not be able to provide compensation for the issue
On November 12th, 2014, I see that we spoke with one of the authorized users on the account and advised them of the details of our Shared Connect promotionWe stated that they were not yet eligible, and the user stated that they would call back for more information laterOn November 22nd, 2014, we spoke with the account owner and discussed using points to upgrade a line early; however no points were used at that time
On November 24th, 2014, the account was switched to our Shared Connect plan with gigabytes of dataEach of the lines on the account is receiving a $promotional discount, either by virtue of being eligible for new equipment or by having financed a new deviceThe total monthly charge for the plan, before taxes, fees, and finance charges, is $I certainly regret that Mr*** had difficulty reaching this point, however I am pleased that he and his family are now on the plan they chose, and I hope that they are *** with their two new devices
While I cannot compensate for the loss of Mr***'s time, I know that making multiple trips can be expensiveDue to the fact that Mr*** was unable to upgrade his devices on the day that he went to the store originally, and had to wait for the manager of the store to be available to assist him, I have placed a $credit on Mr***'s accountThis credit brings the balance on the account to $163.31, which is due on December 23rd,
I sincerely appreciate the opportunity to assist Mr***, and provide information which I hope is helpful to himShould Mr*** have additional questions, they *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular
Initial Consumer Rebuttal /* (3000, 12, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Considering the amount of time I've been a customer, and the money we've paid over the years for the service, $is nowhere near satisfactory
You state the Alcatel had Twitter, Facebook, GPS, - yet NONE of these workedWe went to the store multiple times to ask about this and were met with shrugs and indifferenceThe fact is US Cellular sold a phone they did NOT stand behind, and every employee I talked to was practically embarrassed that we had that phone as it was a disasterI don't know why the account does not reflect thisWe also were told nothing about a day refund period, or we would have taken that optionAnd once you get a phone, you are locked in, so acting like we had options is not accurateYou can go refer to the data usage history, and look and see what was used - probably 5% to none (except for the picture messaging, which inexplicably used data instead of just being part of messaging package)The US Cellular employees I dealt with for the most part were dismissive, condescending, and pretty much used double speak to exasperate you to the point of giving up and leaving, which is one reason I gave up and kept paying for a phone we were in no way satisfied withAs soon as our contract is up, be assured we will be looking for a new carrier
Final Consumer Response /* (4200, 16, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this is a typical corporate sorry not sorry response; we regret your experience but we won't really do anything about itI'm not alone - Here is a site showing US Cellular getting a out of stars based on reviews:
http://www.consumeraffairs.com/cell_phones/us_cellular.html
Here is another out of 5, lots of unhappy customers
http://us-cellular.pissedconsumer.com/
Say what you will about sympathy and regret but it's pretty obvious the dollar comes before the customer, and once you sign the contract USC could care less if you are happy or not as long as you pay your bill
Final Business Response /* (4000, 18, 2015/01/02) */
January 2nd,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL XXXXX
Re: Complaint Number: ***
Customer's Name: ***
U.SCellular Account Number: XXXXXXXXX
Account Owner: *** ***
Dear Ms.***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr*** rebuttal, wherein he provides links to websites showing complaints against U.SCellular
Ms.*** as Mr*** has not provided any further information regarding his claim, we respectfully request that this case be closedShould Mr*** have any further questions about his account, I encourage him to call and speak with our Customer Service DepartmentThey can be reached by dialing XXX-XXX-XXXX, and they are open from 6am until 11pm Central Standard Time, seven days a week
Sincerely,
***
Customer Resolution Support
U.SCellular

Initial Business Response /* (1000, 10, 2015/10/12) */
October 12,
Revdex.com of Chicago
Attention: Revdex.com Customer Relations Advocate
N Wabash Avenue Suite
Chicago, IL XXXXX
Re: Complaint Number: XXXXXXX
Customer's Name: *** ***
U.SCellular
Account Number: N/A
Thank you for contacting U.SCellular in reference to the above account numberWe are in receipt of Ms*** correspondenceMs*** stated there is a hard inquiry on her credit report placed on October 7, and she didn't apply for services nor has services with U.SCellularMs*** desired solution would be to have the inquiry removed from her report
I am extremely disappointed to hear Ms*** received a hard credit check without her knowledge on October 7, I understand Ms*** concern with having the inquiry removedPlease know we would be more than *** to help getting the inquiry removedAt this time, I would ask Ms*** to visit the local U.SCellular Store with a valid photo I.Dand we will provide her the next steps to dispute the inquiryAnother option would be to partner with the Credit Bureau and have the inquiry disputed
Although my research did not produce the outcome Ms*** had hoped for, I would like to take this opportunity to thank Ms*** for her time and I appreciate the opportunity to address her concernsShould Ms*** have additional questions, she *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular(r)
Initial Consumer Rebuttal /* (3000, 12, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the credit bureau to dispute it they said a hard inquiry can't be disputed us cellular has to call an have it removed I contacted us cellular an got no help
Final Business Response /* (4000, 14, 2015/10/15) */
October 15,
Revdex.com of Chicago
Attention: Revdex.com Customer Relations Advocate
N Wabash Avenue Suite
Chicago, IL XXXXX
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number: NA
Thank you for contacting U.SCellular in reference to Ms*** concernsMs*** stated she contacted the Credit Bureau and was advised that U.SCellular would have to dispute the inquiry and have it removedShe also mentioned when she calls U.SCellular she gets no helpMs*** would like that inquiry removed from her report
We have reviewed Ms*** concerns and I would like to extend a heart fault apology for the inconvenience Ms*** has been through in regards to the hard credit inquiry in her nameShe as well as U.SCellular does not want her to deal with fraudulent activity in her name
At this time, I would respectfully ask Ms*** to reach out to a member of our Fraud Department to get this resolved for her in the timeliest mannerPlease have Ms*** call
X-XXX-XXX-XXXX between the hours of 8:00am through 6:00pm, Central Standard Time, Monday through Friday
We apologize for any inconvenience we *** have caused Ms*** and we look forward to hearing from her so that we *** proceed in researching this matter
Sincerely,
***
Customer Resolution Support
U.SCellular(r)

Initial Business Response /* (1000, 10, 2014/09/02) */
September 2,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Mr***'s complaint in which he says that he began receiving a $monthly charge for Mobile TV which he did not agree to when he signed his contractMr*** states that if he had not examined his bill closely he would have been paying for a service that pushed on him that he did not wantHe explains that it took three different calls that took a half hour each and that he finally was transferred to a supervisor that was able to cancel and refund the chargesMr*** advises that he was told that he received these charges because there is a number of customer's that want to watch TV on their phones and feels that if this is a wanted service that customer should be able to add it to the account and it not be forced on them
Ms*** we would like to apologize for any confusion and frustration that the Mobile TV application has caused Mr***We appreciate him choosing US Cellular as the provider for himself and his family and want him to know that we would never participate in unethical billing practicesI would be *** to review Mr***'s account and provide information that I hope will offer an explanation to how Mobile TV works and how billing for this service is implemented
Ms***, the application that Mr*** is referring to is*** This is a third party application and is pre-loaded on most Android PhonesIn order to view the application the user will click on the application and information showing the different categories of shows available will such as live sports, news and entertainment from ESPN, FOX News, Disney, NBC, MTV, Comedy Central and more will be shownIf the user wants more information on these available services then they will have to click on the show or channel that they are interested inTo set up***it is required that the customer has SMS (Text Messaging) active on the account because the activation process uses a SMS (Text Message) to validate the customer's requestOnce the customer clicks on a show or channel they are interested in viewing the following message appears on the screen "US Cellular Mobile TV brings live and on-demand TV to your phone! Simply Select `Start Trial` to begin your 7-Day Free Trial! NOTE: Unless you unsubscribe during the 7-day trial, your wireless US Cellular account will be charged $monthly for US Cellular Mobile TVYou can unsubscribe from the monthly trial or your monthly subscription by selecting `Help` and then `View Subscriptions`." This is the verbatim message that appears regardless of make or model of the phoneAt the bottom of the screen that this message is displayed on the customer will see two options to either `Start Trial` or `Exit`Ms*** in order for the user of the phone to activate this subscription the `Start Trial` option had to have been chosenThis is not an application that we can activate as it is done from the phone itselfDuring the 7-day trial period each time that the application is launched a preminder will display how many days are left in the free trialMs*** in the case that the user does not click on the application again withe day of activating the free trial a text message is sent before the last day reminding them that if not cancelled they will become a paying monthly subscriberIf the user cancels the free trial, access to that content will be blocked immediately
Ms***, I see that we spoke with an authorized user on the account on July 31st, and walked them through the process of how to cancel the subscriptionThe authorized user said that she did not agree to the terms and conditions past the 7-day trialAccording to our records I see that the customer cancelled the subscription as instructed on July 31st, The next call that we received from the authorized user on the account was on August 30th, We explained that the application had been cancelled on July 31st, but the application charged each month on the 17th (the day the subscription was activated) and that is why the customer was charged on last bill they receivedMr***'s bill cycle starts the 14th of one month and ends on the 13th of the following monthSince the subscription was cancelled on July 31st, the July 17th billing charge of $was already appliedMs*** when we spoke to the customer on July 31st, and advised then on how to cancel this service we reversed the charges that had been applied on the previous bill and then when we spoke with authorized user again on August 30th we reversed the final charges for the application
Ms*** we apologize for any frustrations this matter has caused Mr***As explained above this is not an erroneous charge that US Cellular implemented to his bill and in order for this application to be activated on a customer's account it requires the participation of the user and has to be done from the device itselfAs a courtesy we have already adjusted all of the charges and the application is cancelled
Should Mr*** have additional questions, he *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular

February 18th,
face="Times New Roman">
Revdex.com of Chicago
Attention: Revdex.com Customer Relations Advocate
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: ***
Customer’s Name: *** ***
U.SCellular Account Number: ***
Thank you for contacting us in regards to the above account. We are in receipt of Mr***’s complaint, wherein he states that he went into our store to make a plan change and also change financial responsibility from his grandmother to himself
Mr*** said the switch went relatively easyWhen he received the bill, it showed the phones connection price, $each for the two smart phones, and $for each of the three basic phonesHe said that made the bill higher than what it was before switching the account into his nameMr***, also has concerns that he was put into contract with the phonesI am happy to review his account to address his concerns and provide additional information that he may find helpful
When Mr*** took financial responsibility over the lines in question, the contracts applied per line, which is a requirement with the new Shared Data plans
His lines upgrade eligibility dates remained the same, as it is separate from the contractThe lines ending in ***, ***, *** and *** are currently eligible to get new phones at promotional pricingIf the phones are purchased at a promotional price, then any connection discounts would not apply, due to getting the discounts up front, by the phone already being discounted
I have added discount on the lines that are currently eligible for themThe lines ending in ***, *** and *** now has the $discountThe line ending in *** has the $discount, so all qualifying lines now have the appropriate discount applied. I have also applied a $credit to the account, making the updated balance due $
Purchasing the phone on retail installments, would qualify the lines to continue getting the connection discountThe smartphone discounts are $and feature phone discounts are $on the current plan that Mr*** is on
Although, unable to cancel Mr***’s contract and return everything back into the previous owners name, I trust that the resolution provided is satisfactory for Mr***
We truly appreciate Mr***s business and should he have any additional questions, he may contact our Customer Service Department by dialing (888) ***
Sincerely,
*** Customer Resolution Support
U.SCellular