US Cellular

Initial Business Response /* (1000, 10, 2014/11/11) */
November 11,
Revdex.com of Chicago
Attention:***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountWe have received Ms***'s complaint where she states the balance in her My Account stated a balance of $due on November 4thShe states she paid on $on November 6th but was later advised there was a past due balance on the accountMs*** states since USCellular upgraded billing systems she experienced several issues and would like to be let out of her contract with no fees
I can understand Ms***'s concern regarding seeing a balance in her My Account and expecting that balance to be correctAfter all she would have no reason to think the balance reflected in her My Account was inaccurateMs*** should know we were experiencing an issue where My Account was not showing the correct balance dueWe truly apologize for this
The past due balance that Ms*** made reference to, is for the bill dated September 16, for $This bill was due on October 6, We did not receive any payments for the month of OctoberMs*** *** verify this by reviewing her bank statementsMs***'s account is no longer past due largely due to a credit we applied to Ms***'s account on November 10, for $This exceeds the amount of the September's bill and leaves Ms***'s account with a credit balance of -$
I would hope that Ms*** would forgive the fact that her My Account did not reflect the correct balance as it ultimately worked in favorI hope she would consider this matter closed and have no further considerations for cancelling her service as we would hate to lose herI thank Ms*** for being our customer since and look forward to many more years of serving her wireless needsShould Ms*** have additional questions, she *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular (r)

Initial Business Response /* (1000, 10, 2014/05/19) */
*** 19,
Revdex.com of Chicago
Attention:***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: ***
Customer's Name: ***
U.SCellular Account Number:
***
Dear Ms.***
Thank you for contacting U.SCellular in reference to the above accountMs.*** we are in receipt of Mr.*** complaint in which he states that he made a payment arrangement with US CellularMr*** stated that he kept his arrangement with US Cellular but his phones were still disconnectedMr*** stated that his regular monthly bill should be around $and this month it is $plus an additional $Mr*** said that he is still paying his restore from suspend fees and he wants that amount credited to his billMr*** feels that US Cellular is intentionally escalating his payment arrangements in order to make him pay more money and Mr*** states that he has spent a lot of time dealing with this matterMr*** communicated that he has not been pleased with the Customer Service that he has received from the business department and this is causing him to consider changing providers
Ms.*** we value Mr*** as a customer and are concerned to hear that he *** consider changing providersWe completely understand that customers *** have financial hardship and that is why we offer payment arrangement to assist our customers in keeping their phones activeI appreciate the opportunity to review Mr.*** account and will provide information that I hope will be helpful
Ms.***, I have reviewed Mr.*** account and I show that he contacted our Business Financial Services Department on March 10th, At the time that Mr*** contacted us he had a total bill of $Mr*** was carrying a past due balance that was over sixty days oldDuring this conversation we asked Mr*** for a partial payment and after this Mr*** requested to speak with a supervisorThe Financial Service Department agent tried to explain to Mr*** that due to the fact that a portion of the debt is more than sixty days past due we would need some paymentMr*** refused to continue the conversation a follcall with a supervisor was set upThe same day of March 10th, a supervisor from the Business Financial Services Department contacted Mr*** at approximately 2:30PM Central time and an arrangement was set into place for Mr*** to make his first payment of $on March 23rd, and for the additional $that Mr*** owed we agreed to split that amount up into three payments of $to be paid in addition to his current bills for the following three monthsThe next interaction that we had with Mr*** was later in the day at approximately 3:40PM Central Time when Mr*** called back and spoke once again to our Financial Services Department and asked that the first payment for the arrangement be extended by two weeksWe explained to Mr*** that we would not be able to make any further extensions on his payment arrangements and we would need the first payment due by March 23rd, During this call Mr*** became upset and disconnected the callMs.***, the customer did not make his payment on March 23rd, as was agreed and his phones were suspended for non-payment on March 25th, Mr*** contacted our Business Financial Services Department after his phones were suspended on March 25th, and made a payment of $Ms.***, in most circumstances if a payment arrangement is broken, then in order to restore services we require the full amount of the bill to be paidIt was an exception that was made to allow Mr*** to make the partial payment to have his services restored and then a further exception was made to make an additional payment arrangement with himThe next payment arrangement that was set up with Mr*** was for him to pay an additional $along with his monthly invoice amounts in April, ***, June, and July invoiceMs.*** when payment arrangements are made it is standard practice to recap the payment arrangement with the customer to assure that both parties have a full understandingAccording to the memos on Mr.*** account he disconnected the call before we were able to recap the arrangement that was madeMr.*** monthly payment of $along the partial past due payment of $needed to be made by April 25th, Mr*** made only the monthly payment of $on April 25th, and did not included his partial past due payment of $and his services were once again suspended for breaking his payment arrangementWhen Mr.*** services were suspended he contacted our Business Financial Services Department and it was explained to him that in order for his services to be reactivated he had to pay $Ms.*** once again this was an exception that was made for Mr*** as this was now the second payment arrangement that was broken within a two month time frame and we still did not require the full amount to be paidMr*** did pay the $to have his services restored and as a courtesy we waived the $per line restore from suspension fees that he owed for breaking his payment arrangement in MarchOn May 12th the customer contacted the Business Customer Service Department and was upset with the second set of per line restoral fees that were applied when his phone was suspended when for breaking the payment arrangement in AprilMr.*** after speaking with multiple agents we then waived Mr.*** second set of restoral feesThe last interaction that we had with Mr*** was on *** 16th, and we advised that a payment of $needs to be made by *** 21st, to avoid another interruption of service and that no further amendments to his arrangement could be made
Ms.*** we have made many exceptions for Mr*** regarding his payment arrangements and his feesMr*** has carried a past due balance for more than seven month and in reviewing his account we have been more than fair in working with him on his paymentsWe truly appreciate Mr*** and value his businessMr.*** desired resolution is to be let out of his contracts without penaltiesMs.*** at this time if Mr*** was to cancel his contracts he would be responsible any fees
Should Mr*** have additional questions, he *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular
Initial Consumer Rebuttal /* (3000, 12, 2014/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The US cellular representative that made this response either did not understand the arrangement or did not read it correctlyThe arrangement was current bill plus $and if he or she would have reviewed payments made they would have seen that the payments matched that agreement
Futher more I asked to speak with a suoervisor and the first contact after speaking "refused" to allow me to speak with a supervisorI had to call back and get a different initial contact rep to then transfer me to a supervisor where I had to leave a message and I was told I would be contacted with to hoursI was never contacted I had to call a third time
The US Cell Rep doesn't comprehend my complaintThe complaint is that I was never told that the current bill would contain an additional $charge which was for restoration of the linesWhen I went on line to pay the bill in April that amount was much larger than my monthly bill so I assumed it was all inclusive with the payment arrangement, However because I didn't not pa.y the additional $I was again disconnectedI called and complained and US CELL agreed with me and credited me back the $dollarsBUT they applied it to the past due balance
So my *** bill had an additional $added to the current bill and I had to pay the arrangement amount on top of that bill of $
I want to change carriers and I want to be allowed to break my current contracts without penalty
US CELL customer service representatives are terrible and mis-communicate informationMy account is current at the present time with zero balanceI have made my cell phone over the past years my primary contact number.I have terrible reception at my location of business the poor reception has caused many dropped calls an I was promised I would have good coverage
Final Business Response /* (4000, 18, 2014/06/02) */
June 2,
Revdex.com of Chicago
Attention:***
N Wabash Avenue Suite
Chicago, IL XXXXX
Re: Complaint Number: XXXXXXXX
Customer's Name: ***
U.SCellular Account Number: XXXXXXXXX
Dear Ms.***,
Thank you for contacting U.SCellular in reference to the above accountI am receipt of Mr.*** second rebuttal in which he reiterates his lack of confidence in our representativesMr*** still feels that we do not understand our own agreementsMr*** also states that he got what he wanted as the last credit was applied to his current balanceAdditionally, he mentioned that our representatives do not know what is going on within our own company because the Rewards points' transaction was not processed correctly in the store but instead corrected by our Customer Service RepresentativeMr*** concluded his rebuttal stating that we did not respond to his compliant about the lack of cell service and restates his desire to finalize his contract agreement without penalty
Ms.***, I truly regret to learn that after all the numerous interactions and all the detailed information provided to Mr***, we still have not been able to reach an understandingI have reviewed all the information and confirmed that we provided all the correct information as we have it on the systemI would like however, to mention that we can only rely on facts, on information we can seeI recognize that Mr*** *** not agree with us because he has a different perspective on the situationMs.***, I understand that every person processes information differently, so it is only logical to say that we are being objective in our responses rather than subjective
Additionally I would like to briefly mention that Rewards points were not used on *** 15th, because the account had a past due balance on that dayIn order to use points, the account must be current; otherwise the system will not allow any Rewards transactionsMs.***, I regret that we did not communicate to Mr*** that we were doing an exception for him, in providing the accessory to him and to later have the manager manually remove the points and adjust the charge off his accountSince Mr*** got ahold of us before the manager could work on his account, this transaction was completed directly with one of our Customer Service Representatives on *** 16th, the same day Mr*** brought his account to current
As a consumer, I understand Mr.*** frustration and dissatisfaction created by the recent interactions he has had with usCustomer Service is our outmost priority however, we are aware that there *** be times that we are not able to fulfill every customer demandWe work hard to compromise with our customers, as proven by all the exceptions we have done for Mr***I agree however, that we failed to clearly explain to Mr*** about our processes and how the system worksTo Mr.*** point about the last credit received; yes, it was applied to the current balance since he no longer had a past due balanceThe total credits applied between *** 12th and *** 13th totaled the amount of $plus taxesThese credits covered the total past due balance allowing some of the credits to apply to the current balance as well
In regards to the poor coverage service Mr*** claims to have in his area; I do not see recent interactions that relates to this matterMr.*** coverage area which is based of his billing address shows that he should have great receptionIf he is experiencing issues with the reception, we would like to ask him to contact our Technical Support to properly troubleshoot his phone(s) in order to find a resolution to this matter
If Mr*** still wishes to cancel services with us, then he will need to contact our Customer Relations DepartmentAny fees associated with the disconnection of services are validI hope Mr*** can see that we have been more than willing to work with him and accommodate to his needsMs.***, we would love to continue to do business with Mr*** and it is my hope for him to reconsider this decision
Again, should Mr*** have additional questions, he *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular
Final Consumer Response /* (4200, 16, 2014/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are is, terrible customer service, they do not read or undestand there own agreementsI will change servicers as soon as possibleI do not recommend that anyone utilize US CELLULAR
If a company makes an error on billing and recognizes that it was there error then it shouldn't to past due balances but to the current billWHAT EVEN WORST AND PROVED THAT US CELL DOESN'T READ OR UNDERSTAND THERE OWN CONVERSATION LOGS, POINT IS THAT I GOT EXACTLY WHAT I WANTEDTHE CREDIT WAS APPLIED TO THE CURRENT BILL EVEN THOUGH THE is FROM US CELL CANT SEE THATTHE INSTORE PURCHASE WAS PURCHASED BY AWARDS POINTS EVEN THOUGH THE is FROM US CELL DOESN'T UNDERSTAND THATTHE STORE CLERK WAS SUPOSED TO APPLY THE AWARDS POINTS BUT DIDN'T AND CORP U S CELL CUSTOMER SERVICE DIDUS CELLULAR HAS NO IDEA OF WHAT IS GOING ON WITHIN THERE OWN COMPANYIT IS BECAUSE OF THAT I WOULD NOT RECOMMEND ANYONE USING U S CELL FOR SERVICER
U S CELL NEVER RESPONDED TO MY COMPLAINT OF LACK OF CELL SERVICEI WANT TO CANCEL MY CONTRACTS WITHOUT PENALTY BASED ON THE FACT I HAVE NO COVERAGE AND I WAS TOLD US CELLULAR COVERAGE IS THE BEST

Initial Business Response /* (1000, 10, 2014/03/07) */
March 07,
Revdex.com of Chicago
Attention:***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** *** ***
U.SCellular Account Number:
N/A
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms***'s complaint, and I would be more than *** to address her concerns
It seems as if Ms*** has submitted her complaint to the wrong company, as she mentions Consumer Cellular many times, and I am unable to locate an account in her name with the number she providedIf this complaint was intended for Consumer Cellular, I suggest that she resubmit her complaint with the correct companyIf Ms***'s complaint was meant for U.SCellular, I would ask that she please respond with the correct account number so that we are able to access her accountI apologize for any confusion and inconvenience the customer *** experience
Should Ms*** have additional questions, they *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
*** M
Customer Resolution Support
U.SCellular

We are very good paying customers because it comes out of our checking accountBut, US Cellular often doubles the amount and we would inform them about it but it happens over and overWe have been more than years with US Cellular but we are moving to a location where there is no service (according to US Cellular) and that it would be roaming so we planned to port our numbers to another networkWe tried networks and none of them were successful because according to them, US Cellular has a problem and we ended up letting US Cellular talk to these networks but no successIn short, US Cellular is HOLDING our numbers like a hostage so we won't switchI thought there's a law about thisMoving on, we paid for a phone and cancelled it since we are getting nowhereIt seems that every time we pay, it is really quick with US CellularBut, when it comes to problems, they are so bad - they are bad in after-sales supportWe went to a US Cellular branch because we were told that they could UNLOCK our phone that was already totally paid without anything more to pay for itWe verified if we could have it unlocked so we went to this branch but we waited for a very long time until the representative needed to call someone for help in unlocking our phoneHe finally told us that he can't unlock it and he admitted that NO US CELLULAR BRANCH CAN UNLOCK THE PHONE since they use the same system and he suggested for us to go talk to *** and let them solve the problemUS Cellular is useless in unlocking the phone - making the customer be responsible for itCustomers are paying them to do their job but they could not do itHe was explaining why and I am telling you - he was pointing out stuff that are not the customer's concernIn short, US Cellular is a black hole - once you get in to US Cellular, you can never go outOur phones are useless and therefore we could not sell it at a decent price

Complaint: ***
I am rejecting this response because:
I find it interesting that US Cellular keeps stating that we did not follow up and are holding us accountable for our actions, yet they are in no way holding their employees accountable for their actions. We should not have to follow up for a package that an employee said they would send. That is not our fault that an employee did not follow through with what they were suppose to do. This company is constantly making it impossible to communicate, understand, or follow through with anything. When you talk to different people and all people tell you different things, and then you make a complaint and that person tells you a 6th different story, how are we to know which person to believe and which person is giving us the proper instructions? We don't. This seems to be the way US Cellular operates. Keep you confused but damn sure wants your money even if they are at fault. Also, they state that they spoke to my wife, that my wife discussed having the phones unlocked, however, my wife was not the account holder and could not officially make that decision. After all, they would not accept the Revdex.com complaint that she filed because she was not the account holder. That is why I refiled one. What is the difference? They cannot respond to a complaint that she filed, but they can listen to her on the phone and go against what I requested when I asked for a return package? She was not the account holder and therefore could not override what I discussed with the representatives. After all, I am the official account holder and therefore she had no authority with the contract anyway. I was told I would receive a return package and never did. That is the point. I was never told days, they knew the address we moved to as they were able to get it to a collection agency, and it is not my responsibility to make sure their employees do as they say they will. Don't feel that it is fair at all that I am fully accountable and their employees get by with lying and not carrying out their job responsibly. I would be fired if I did that at my job. Finally, I have had service with *** *** *** *** in that past and can honestly say that these companies NEVER acted or treated us the way US Cellular did. I would never ever do business with US Cellular again and have made sure to let all of our friends and relatives that are in the coverage area know how they have done so that they will not use them either! Even my employer left them before I moved. That should say something about these crooks. Now I am stuck with phones that I cannot use, that are not unlocked, cannot be unlocked unless we drive hundreds of miles, and now they say they will not take back! Unreal!!
Sincerely,
*** A ***

Initial Business Response /* (1000, 5, 2014/03/03) */
February 28,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
N/A
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Mr***'s complaint in which he states he has been double billed for payments three times in He states on July two payments of $each were made, but only one reflected on the account; on September two payments of $each were made, but only one reflected on the account and on October two payments of $each were made, but again only one was reflected on the accountHe continues by stating that since then, U.SCellular has been charging his checking account $monthly instead of the bill amount, which is around $Mr***'s desired resolution is to have the total amount refunded back to him and a credit placed on his account for the abuse that he endured when he called to try and resolve this issue in January of He states on this call he was yelled at and hung up on without any resolution
Ms***I recognize the frustration that Mr*** must feel in having multiple payments withdrawn yet not all reflecting on the accountI also appreciate his feedback regarding his recent interaction with one of our representatives and I regret that he was treated in this mannerI sincerely apologize for this treatment, and have forwarded his concerns to our leadership team for reviewI would be *** to review Mr***'s account to provide information which he *** find helpful
We have reviewed Mr***'s concernsUnfortunately, we are unable to provide any account specific information or research any missing payments at this time, as the customer information provided on the complaint does not match our account recordsBecause we value the security of our customers' information, we will require the Accountholder or and Authorized User contact U.SCellularThey *** do this via the Revdex.com or by contacting our Customer Service Department directly at X-XXX-XXX-XXXX or from their U.SCellular phoneWe apologize for any inconvenience we *** have caused and look forward to receiving the needed verification so that we *** proceed in researching this matter
Sincerely,
***
Customer Resolution Support
U.SCellular

What a racket this US Cellular promotion has about buying out your contract with another carrier and giving you up to $for compensationThey don't ":buy" out your contractThe give you an in-store credit and you have to wait 8-weeks to get itSo you end up paying for your own buy outThey have NEVER had good customer service and this tops it all** ** 1/5/

Initial Business Response /* (1000, 10, 2015/02/19) */
February 19,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ns.***
Thank you for contacting U.SCellular in reference to the above accountMr*** states he service would only be $per month but the bill has been higher than statedHe states his wife had a smartphone but the phone had not worked since OctoberHe states the insurance is a jokeMr*** would like a refund of all charges over $since October as well as replace his wife's phone at no cost
Mr*** mentions the line ending in*** is not working and has not been useable since OctoberI am very sorry to hear the phone is not functioningI do not see we have been made aware there is an issue or been given the opportunity to troubleshoot to determine if the issue can be resolvedWe would love the opportunity to troubleshoot the deviceMr*** *** visit any of our retail locations or give us a call to troubleshoot by phoneMr*** states the phone has not worked since OctoberMr *** would have needed to file any Insurance claims for the device with the company called Assurant within days from the date of incidentAny issues with the Device Protection policies would have needed to be addressed to Assurant as U.SCellular has no input in their policies and proceduresAny replacement device would have come from AssurantTo save on his monthly bill Mr*** *** choose to suspend the line up to days at no cost or suspend up to five months for $per monthThis would save Mr*** the $access fee that is attached to the lineThe line is also eligible to upgrade which means Mr*** is able to take advantage of our current phone promotionsThe price of the device is contingent upon the device Mr*** chooses
I understand the importance of having a monthly bill that fits the budget one has set for themselvesMr*** states he was advised his monthly bill would be $per monthMr*** has our unlimited minute and messaging plan with 300MB of data and lines of serviceThe cost of this service is $plus taxOn October 31, Mr*** was offered a discount that resulted in his price plan service being $per month plus taxMr*** also had Device Protection on both lines for $per line which brought the bill to $plus tax per monthI do not show any credits that are due for price differences in service as Device Protection is an optional service that was requested above and beyond the cost of the price planMr*** has recently removed Device Protection and the monthly bills will be $plus taxAs a gesture of good will I can offer Mr*** a one-time courtesy credit of $I have applied this credit to his account
Ms*** thanks for the opportunity to address Mr*** concernsShould Mr*** have additional questions, he *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular
Initial Consumer Rebuttal /* (3000, 12, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) The monthly bill needs to be $per month for both lines, XXX-XXX-XXXX and XXX-XXX-XXXXas Kyle and I agreed upon last October
2) Any monies paid over $per month since last October must be refunded to this account
3) If US Cellular cannot meet these requirements, the account must be closed with a zero due balanceWe have been customers for many years, and are weary of being pushed around
4) Any monies for insurance paid per device shall be refunded since the start of this past contractthis money was paid to US Cellular, regardless of who (Assurant) backs the planThis insurance is a fraudthey do not stand behind their products and all my wife gets is a run around; an hours-long visit in the Dodgeville store with a toddler, and frustration with excuses about how it is not time for a new device in spite of having insurance on each phoneNO SINGLE US CELLULAR phone we have ever had lasts for the length of a two-year contract! This expectation is erroneousThis program is a fraud and US Cellular is exposing themselves to risk of a class-action law suit
Final Consumer Response /* (4200, 16, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) My wife's phone has not worked for many monthsUS Cellular can clearly see this in the usage for XXX-XXXXThere was no attempt to upgraderather, just to obtain a working phone; on this note, she was told by the Dodgeville WI US Cellular store that she could not get one yet, it "wasn't time."
2) We can accept a monthly plan of $45.50, but this MUST go back to October as promised then by US Cellular representative KyleCancel the account with zero balance due NOW if this is not doneI will accept no further excuses on this matter
3) Since we have paid for the phone insurance all along (until this Revdex.com claim was levied) and my wife was eligible for a new phone but was told by the Dodgeville WI store that she was not eligiblemy wife will be given a basic phone from the Dodgeville WI store at no further cost to her
**In summary, to resolve this matter: 1) *** (my wife) will select a new basic phone from the Dodgeville, WI store at no further cost to us; 2) Any charges over $(plus applicable taxes) since October will be refunded to the account3) The monthly bill going forward will be $for unlimited text and callingWe will accept the $credit made to the account
Final Business Response /* (1000, 20, 2015/03/05) */
Ms*** please consider clsoing this complaint as we have already given reasonable resolutions to all of Mr.***s requestsThank you for you consideration

Initial Business Response /* (1000, 10, 2014/02/14) */
February 9,
Revdex.com of Chicago
Attention: Ms***
NWabash Avenue Suite
Chicago, IL
Re: Complaint Number: ***
Customer's Name: ***
***
U.SCellular Account Number: ***
Dear Ms.***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr.*** complaint regarding his mother's account that was sent to an outside collections agencyMr*** is requesting a personal letter of apology from the CEO for himself and his motherMr*** is also requesting compensation in the amount of $in the form of a statement credit for the hours spent handling this matter, along with a free upgrade to the Smartphone is his choiceI have reviewed Mr.*** account and am happy to further assist
Ms.***, U.SCellular understands how frustrating this may be on Mr.*** behalfUnfortunately due to the confidentiality agreement set forth on our customer's behalf I cannot confirm or deny Mr.*** claim at this moment regarding his mother's accountIn order for me to access Mr.*** mother's account, I will need him to be listed as an authorized partyMs.***, Mr*** can have the account owner contact our Customer Service Department at the number listed belowUpon proper verification, we will be more than happy to further assist Mr*** with his complaint and resolve his concerns as quickly as possible
Should Mr*** have additional questions, he may contact our Customer Service Department at *** We are available daily from 6am to pm, Central Standard Time
Sincerely,
***
Customer Resolution Support
U.SCellular
Final Consumer Response /* (4200, 16, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The online bill dated 12/01/clearly shows the $"courtesy" credit for the mistakes, so don't tell me there is was no credit already paid for the mistakesAlso if they would go back in records the request to merge the lines was submitted in person at the Delefield store on August 13, that is the same day my mother purchased her new smart phones and payed her account in full before the mergeThere was a mistake and that never got done but we didn't know till we received our September statements at which time we had a conference call between the store manager and customer service where each blamed the other for the problem, but in the end I was re-assured that it was going to be set up correctly as of the 13th of AugustAlthough I received the bills they are stating the payments were never taken out of my accountThat is what I am referring to, which is why I assumed that they extra bills sent to my mother was a mistake as if you can't even get paid correctly how are you able to bill correctlyLastly, if you are not willing to upgrade me to a new smart phone my line is eligible to upgrade and I have over belief points which would get me a free iphone 5c I would think for the headaches you have caused you could at the very least add enough belief points to my account that I could receive that newest iphone the 5s with a case and waive the $activation fee considering I am eligible to upgrade phones on as of 12/13/
Thank you for your time
*** E***
Final Business Response /* (4000, 18, 2014/02/27) */
February 27,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number:***
Customer's Name: *** ***
U.SCellular Account Number: ***
Nancy ***
Dear Ms.***,
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr.*** reply to our previous correspondence regarding his accountHe is requesting a one thousand dollar credit, a free upgrade to any phone of his choice, with case and free activation fee, and a letter for himself and his mother from the CEO of U.SCellular
It saddens me to read this reply from one of our long standing customersWe strive to provide excellent service to our customers whether they call in the phone or while visiting our store locationsWe obviously failed to meet Mr.*** expectations and caused some confusion regarding billing of his mother's accountAgain, I would like to express my sincere apologies; it was never our intention to create this experience for Mr*** and his motherI will be glad to assist with his inquiry today
Pertaining to the request for one thousand dollars, we have already credited out the entire account belonging to his mother, including charges for services renderedTo alleviate some confusion we are showing two payments made on August 14, 2013, in our retail locationOne payment was $157.62, paying for accessories and a deviceThe payment of $was for bill dated August 10, This covered the period start and end dates from June 16- July I understand our retail location informed Mr*** this account was paid in full, but this information was inaccurate, as the coverage period for this bill date was for June and JulyBeing that the actual merge did not go through until September 19; the bills did continue to be mailed until the merge was completedI have reviewed Mr.*** personal account and did not find that he was charged for services for the merge until after September Because of the confusion, we did credit out the entire balance of his mother's account, we credited for the services rendered from July, August, and September, as well as the incorrect early termination fees that were appliedCurrently, there are no charges on this accountAgain, Mr*** was not charged on his personal account for the merge until the merge was completed on September At this time, there will be no more credits issued, as this account is closed
Mr*** is also requesting to have a free upgrade to any phone of his choice, with a case and free activationMr*** can use his reward points to purchase a deviceCurrently, we have devices which fall under the amount of reward points that Mr*** hasThe rewards program is a free benefit to our customers, and would be the option we have for Mrto take advantage ofIf the phone selection that we have is not something Mr*** would like, he could pay a promotional price when upgrading, and then use his points for waived activation fee, or accessories, depending on the type of accessoryFor more information regarding rewards, Mr*** can contact our Customer Service Department at 888-944-9400, or stop into our retail locations
Ms.***, I would like Mr*** to know that we have forwarded his request for a written apology, from our previous correspondence we did inform Mr*** it may take seven to ten business days
Thank you for allowing me the opportunity to review this account and provide information Mr*** may find helpfulWe value Mr*** and would like to say "Thank You" for partnering with U.SCellularWe look forward to providing his wireless needs in the future
Should Mr*** have additional questions, he may contact our Customer Service Department at ***
Sincerely,
***
Customer Resolution Support
U.SCellular

Initial Business Response /* (1000, 10, 2015/04/02) */
April 2nd
Revdex.com of Chicago
Attention: Ms.***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXXX
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr***'s complaintMr*** states that we refuse to credit the $Device Activation Fee after he was told that would not be chargedMr*** is requesting that we refund the $Device Activation Fee
Ms***, I regret to hear about the inconvenience Mr*** has experienced while dealing with this situationI will be more than *** to look into this situation and provide further assistance
I would like to take a moment to explain the Device Activation FeeU.SCellular(r) charges a Device Activation Fee when a customer chooses to activate a device on our networkDevice Activation Fee covers the cost associated with activating, upgrading or replacing a customer's deviceDevice Activation Fee is a standard practice within the wireless industry and allows U.SCellular(r) to continue provide our customers with iconic devices, superior service and highest network qualityThere *** be times were we will waive the Device Activation Fee if we have certain promotions, special offers, or if the customer chose to use reward points to waive the fee
After reviewing the account, I see that on October 4th, Mr*** went into our store location and added the line on the accountWe charged the $Activation Fee on the accountOn November 26th, Mr*** called our Customer Service Department and requested to that we waive the Device Activation FeeWe agreed to waive the fee and we told Mr*** this would be a one-time courtesy
On December 6th, Mr*** used one of his lines eligibility to order the Apple(r) iPhone Since this line was being upgraded, we would have charged the $Device Activation FeeThis charge showed on Mr***'s December 28th billWe did not receive a call about the Device Activation Fee until March 2ndIn that conversation Mr*** stated the store location told him the fee would be waivedWe advised that he would need to contact the store location and speak with the representative who advised that the fee would be waivedI do not see that we had any correspondence with Mr*** from that date
We have reviewed Mr*** complaint and we will credit the $Device Activation FeeMs***, could you please advised Mr*** that is the last time that we will waive the Device Activation Fee unless as stated aboveMr*** now has a credit balance on the account for $
Should Mr*** have additional questions, he *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular

Initial Business Response /* (1000, 10, 2014/02/27) */
February 27,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: XXXXXXXX
Customer's Name: *** ***
U.SCellular Account Number:
XXXXXXXXX
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms***'s complaint, and I would be *** to assist with this matter
In Ms***'s complaint, she stated that she always pays her bill on time, and at one point had five lines on her accountIn August, Ms*** stopped receiving her bill, so she sent in a payment for the amount that her bill normally isDuring August, two of her children decided to take their lines to another companyShe states that she also did not receive a bill in September, so she called in to our Customer Service Department who estimated that her bill would be around $150.00, so she sent that amount in to usIn September, her son's line was cancelledShe received a bill in October stating she has a $credit, so she did not send in a payment that monthSince then, she has been receiving bills stating that she has a $past due balanceShe spoke with an associate who implied that her account had been past due since OctoberShe explained that she wanted her billing looked over, in detailThe associate advised her that a supervisor would call her back the next day, but she never received the callShe would like a review of her billing, in detail starting from August and to be sent something that she can understand to show that she owes the full balance on her accountShe feels as if we are charging her for what she should not owe
First, I would like to offer my sincerest apologies for the hold times Ms*** has experienced and the customer service she has receivedI know our customer's time is extremely valuable, and I can imagine the inconvenience caused by experiencing long hold times can causeI am so sorry that the customer was upset by one of our customer service associates who insisted that her account had been delinquent since OctoberWith Ms*** being a long time customer who has a wonderful payment history, I know how offensive that would soundI certainly understand any frustration caused by us setting an expectation for a call back from a supervisor, and then never receiving the promised call
With the billing delay caused by our system conversion in July, I know how difficult it has been for our customer's to keep track of their bills and paymentsI want to assure the customer that our billing schedule is back to the original datesI would like to provide Ms*** with her recent billing schedule and payments for further clarification:
Covers Dates: Print Date: Amount: Due Date:
06/14-07/08/05/$08/25/
07/14-08/10/14/$11/13/
08/14-09/10/17/$11/16/
09/14-10/11/03/$11/30/
10/14-11/11/25/$12/19/
11/14-12/12/20/$01/09/
12/14-01/01/19/$02/08/
01/14-02/02/19/$03/11/
Total: $
Payment Date: Amount: Covers Bill(s) Dated:
08/05/$08/05/
09/04/$10/14/
11/08/$Partial 10/
12/05/$10/17/
01/03/$11/03/
02/04/$11/25/
Total: $
I hope this information is helpfulCurrently, Ms*** has a past due balance of $123.23, and a balance of $due by March 11, Upon reviewing the customer's account I was extremely saddened to see that she had cancelled her line with us on February 26, She had been such a loyal customer and we regret to see her goBefore she cancelled, she was offered a $credit by our Customer Relations Department in an attempt to retain her business; unfortunately Ms*** declined this offer and cancelled her accountWe will still honor this offer should Ms*** reactivate her account with us within days of her cancellation dateI hope that Ms*** will reconsider, and allow us to regain her trust for U.SCellular
Should Ms.*** have additional questions, they *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
*** M
Customer Resolution Support
U.SCellular
Final Consumer Response /* (4200, 16, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wasn't sure what to check as far as acceptingI will have to sit down when I have the available time next week, to read through this billing explanation in detail, it is too much to glance through then acceptI do appreciate the detailed responseIf I end up owing a balance, I am truly sorry about it as I've never carried a past due balance before - if it is true I do request a few months to pay it off without it being turned in to a collection agency or otherwise negatively affecting my creditI do believe that if the billing system had not fallen apart, as it had last year, I would not be behind at all, or would not have been in the position to have to switch carriers, so I am asking for some time to pay if found that I do owePlease let me know
Final Business Response /* (4000, 18, 2014/03/12) */
March 12,
Revdex.com of Chicago
Attention: ***
N Wabash Avenue Suite
Chicago, IL XXXXX
Re: Complaint Number:***
Customer's Name: *** ***
U.SCellular Account Number: XXXXXXXXX
Dear Ms***
Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Ms***'s reply to our previous correspondence regarding her accountShe is asking for time to pay her account so she can review her statements and verify the accuracy of her bills and paymentsI will be glad to assist Ms*** today
I can certainly understand Ms***'s request to have more time to make a paymentI could understand Ms***'s concerns and we appreciate her dedication to review her account and keep it in good standingTo review options for more time to make a payment, I would encourage Ms*** to contact our Financial Services DepartmentTheir contact number is XXX-XXX-XXXXFinancial Services is open from 6am - 10pm CST
In closing, I would like to thank Ms*** for partnering with U.SCellular for many yearsWe have truly appreciated her valued loyalty with usShould Ms*** have additional billing questions, she *** contact our Customer Service Department at (XXX)XXX-XXXX
Sincerely,
***
Customer Resolution Support
U.SCellular

U.S.CELLULAR, MY NAME IS ANTHONY ***, I HAVE BEEN A HAPPY PROUD CUSTOMER OF U.S.CELLULAR AND HAPPILY PAID MY BILL, UNTIL AUGUST WHEN I UPGRADED AND CHANGED MY PLAN TO INCLUDE IPAD and new phone line for my BRIDE TO BE, MITCH SALESMAN AT LEWISBURG HAD REVIEWED MY NEW PHONE CHANGE PLAN FOR ONE ENTIRE MONTH AND INSURED ME OF A ONE MONTHLY BILL THAT WAS TAKEN PLACE IMMEDIATELY AND ALL CHARGES OF HOOK UP FEES WAVED, I ANTHONY *** RECEIVED MY MY FIRST TWO BILLS OF OVER dollars, I have contacted u.s.CELLULAR times and NO CORRECTION COULD BE MADEI WAS fRAUDED THROUGH A SCAM OF BILLING, TODAY IS SEPTEMBER

February 15, Revdex.com of Chicago
Attention: Revdex.com Customer Relations Advocate
"">N Wabash Avenue Suite
Chicago, IL
Re: Complaint Number: # [redacted]
Customer's Name: [redacted]
U.SCellular Account Number: [redacted]
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr[redacted]'s complaint where Mr[redacted] is stating he has not received the Contract Buyout rebate cards he qualified for
I understand Mr[redacted]'s concern over the delay he has experiencedI will be happy to review the account to see how I can help
This particular promotion in question required the customer to enter a submission for each line and provide the Rebate Center with a copy of the bill from their previous carrier showing the exact Early Termination Fee for each lineThe entries were dated December 11, 2015, for line 2792, January 12, 2016, for line and January 28, 2016, for line In review of Mr[redacted]'s account I see: on December 10, 2015, Mr[redacted] was in our retail store and the account is noted that the customer did not have the correct copy of his bill required to complete the rebatesI cannot say if the delay was due to the store not communicating the requirements to the customer, if the store did not follow through correctly, or if the requirements needed with the customer's bill were not received by the Rebate Center
On January 12, 2016, Mr[redacted] called our Customer Service Department requesting information on the rebates, and at this time he was given the information to contact the Rebate CenterOn January 28, 2016, we responded to an e-mail we received with a request as to the status of the rebate cardsWe reached out to the Rebate Center and confirmed approval for three of the lines in questionRequirements to be eligible for the contract payoff promotion, the number needs to be ported (which the lines were), a new phone with U.SCellular needs to be purchased on a Retail Installment, and Device Protection Plus needs to be added to the lineA submission for each line must be made through the Rebate Center, and a bill must be provided Three of the lines did meet all of the qualifications for the promotion. The rebate card of $for line was processed on December 11th and the card in the amount of $for line was processed on January 12th. The line ending in -was escalated at the time of our response to Mr[redacted]'s email and the card for $was in process The line ending in did not meet the requirements as it is not on a retail installment plan and there is no device protection on the device. The process, as advertised, request the customer allow to weeks to receive their rebate upon receipt of the verification of requirementsI would like Mr[redacted] to know how sorry we are for this delayIt is very important he know the store was not lying when they explained an error had occurredA part of this promotion required confirmation of the requirements be met, and unfortunately we were unaware for some time that the submissions had not been processedIt did take some time for us to know there was an issue and we have worked diligently to correct and prevent future issuesOnce we were aware there was a problem with Mr[redacted]'s Contract Buyout reimbursement, we escalated the issue to the Rebate Center which takes an additional to weeks I have been in contact with our Pricing and Promotions Department and the Rebate Center to verify these rebate cards have been expedited and Mr[redacted] should receive them within the next to daysAgain, our sincere apologies for the confusion and delay Mr[redacted] has experienced around this promotionShould Mr[redacted] have additional questions, he may contact our Customer Service Department at (888)944-Sincerely,
Janice RCustomer Resolution Support
U.SCellular®

April 13th, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate
"">N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting us in regards to the above account. We are in receipt of Ms[redacted]'s complaint, wherein she states that she moved out of our service area in November of 2015, and afterwards experienced poor service. Ms[redacted] states that she contacted U.SCellular regarding her poor service, and was informed of the terms of roaming service, and that she would need to find a local carrier. Ms[redacted] states that she was informed on two occasions that she would not need to pay Early Termination Fees for her lines, however she would owe $total for her equipmentMs[redacted] states that she received a statement in the amount of $94.08, which she paid. After this statement, Ms[redacted] advises that she received a further statement requesting additional payment for Early Termination Fees. Ms[redacted] would like the remaining balance on her account, in the amount of $126.52, creditedU.SCellular knows that every penny counts, so I can understand Ms[redacted]'s concern regarding the outstanding balance on her account. I have reviewed her account, and I hope that she will find my information helpfulOn February 4th, 2016, Ms[redacted] spoke with one of our [redacted] Consultants, who advised Ms[redacted] that she was still under contract, and that cancelling her account would result in Early Termination Fees. During that call, we advised Ms[redacted] that we would credit half of each of the Early Termination Fees, as a courtesy to her. The approximate cost of each of the Early Termination Fees was $233.00, and we advised that the new amount of the Early Termination Fees, after the credit, would be approximately $116.50. Ms[redacted] accepted this offer, and the credits were applied on March 1st, U.SCellular has not issued a statement to Ms[redacted] in the amount of $94.08. Ms[redacted]'s statement, which was due on March 10th, 2016, did show a past due amount of $94.08, in addition to the two Early Termination Fee charges. This statement generated on February 14th, 2016, which was before the credits for half of the Early Termination Fees were issued. The Terms and Conditions of service, to which Ms[redacted] agreed when she began service with us, states that an Early Termination Fee may be charged any time a customer breaks their contract with U.SCellular. The agreement to waive half of Ms[redacted]'s Early Termination Fees was made as a courtesy to her, and our records indicate that she accepted the offer. The final amount due on Ms[redacted]'s account is $126.52, and no further credits will be issued to the accountI sincerely appreciate the opportunity to review Ms[redacted]'s account, and provide information that I hope is helpful to her. Should Ms[redacted] have any additional questions, she may contact our Customer Service Department by dialing ([redacted]Sincerely, [redacted] WCustomer Resolution Support U.SCellular

August 22, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate
"">[redacted] [redacted]
[redacted] Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: [redacted] Greetings: Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Mr[redacted] complaint, wherein he states that he has no service at his current residence in ArizonaHe expresses disagreement with U.SCellular's claim to provide nationwide coverageHe states that he was told that he wouldn't be getting his $security deposit backHe believes that he was lied to by U.SCellular employees and advertisementsMr[redacted] wants his $security deposit refunded to him On behalf of U.SCellular, I extend my deepest apologies to Mr[redacted] for any service issues at his current locationWhile it is true that U.SCellular does provide nationwide coverage, in order to provide coverage outside of the U.SCellular geographical footprint, we rely on partner carriers for assistance, who sometimes have their own issues in providing coverageHowever, we do have a department dedicated to working with our partner carriers toward resolving any issues outside of U.SCellular's footprintIn order to address such issues, the U.SCellular customer would simply call our Customer Service Department When U.SCellular customers move outside of our footprint, in order to ensure that they have the best service and support possible, we advise them to find a new carrier that serves their area directlyAfter their U.SCellular account is cancelled, they receive a Final Bill or Revised Final Bill resolving any residual charges and/or credits dueIf nothing is owed on the account, the customer will receive a refund of the security deposit within to weeks of receiving the Final BillIn Mr[redacted] case, the Final Bill has not yet generated, since the account was just recently cancelled At this juncture, Mr[redacted] account is paid up to date, and there is no reason to presume that his deposit will not be refundedIf Mr[redacted] deposit is not refunded within to weeks of receiving the Final Bill, he should contact our Financial Services Department for further assistanceFinancial Services can be reached by phone directly at [redacted] or via Customer ServiceThey are open from 6:am to 10:pm Monday through Friday, 8:am to 7:pm Saturday, and 8:am - 5:pm Sunday (only for suspended accounts), Central time It has been my pleasure to address these issues for Mr[redacted]Should he have additional questions or concerns, Mr[redacted] may contact our Customer Service Department at [redacted] Sincerely, [redacted] Customer Resolution Support U.SCellular®

October 18, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate
"">[redacted] [redacted] Chicago, IL Re: Complaint Number: [redacted] Customer's Name: [redacted] [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above account We are in receipt of Ms[redacted] complaint regarding being billed for a $activation fee, and for an $data chargeWe understand that Ms[redacted] is requesting to be reimbursed for these additional charges that she has paid, because she feels that we gave incorrect information at the time of activation We certainly apologize for any confusion that the bill has caused Ms[redacted]We will be happy to review the charges, so that we can resolve this issue in a timely manner. On July 26, Ms[redacted] did visit one of our retail stores to purchase a new phoneMs[redacted] chose to purchase a Samsung Galaxy J3, which is a smartphone and requires a data planWe advised Ms[redacted] that her plan would need to be changed to accommodate the smartphone that she was choosing Per retail memos on Ms[redacted] account, we did advise her that the next bill (after upgrade) would be prorated because of the upgrade from a basic phone to the smartphoneThis proration caused a partial charge in the amount of $however we also issued a partial credit for the old plan in the amount of $to offset that charge, leaving $in additional chargesWe typically charge a $device activation fee for activating a new phone any time an upgrade is processed, but this charge was waived for Ms[redacted]We have also reviewed the complaint that Ms[redacted] was billed an additional $data charge, and in this review we are not finding any additional charges for this amount. We have completed the review for Ms[redacted] complaintWe have determined that our associates did their due diligence in advising what the prorated charges would like on the bill, and we waived the device activation fee before it was even billed as a courtesy to Ms[redacted]We do not find validation in issuing additional credit to Ms[redacted] account for the charges she is requesting, as the only additional charge that was billed to her was for the amount of $ Should Ms[redacted] have additional questions, she may contact our Customer Service Department at [redacted] Sincerely, [redacted] Customer Service Support Team U.SCellular®

September 19, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate
"">[redacted] [redacted] Chicago, IL Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr[redacted] complaint which he states that on September 9, he preordered the new Apple iPhone He states that he has made many calls and chatted on our website to several representatives as to when he would receive his new Apple iPhone He states that no U.SCellular representative has been able to give him a date of expected deliveryMr[redacted] desire resolution is that someone give him an estimated shipping date for his phone I certainly understand Mr[redacted] frustration of not being given a date of when he would have his phone or when it will shipHowever, Apple has provided a limited amount of devices to all carriersAs devices are shipped to us then customers who preordered the iPhone will be sent their deviceUnfortunately, U.SCellular does not know when Apple will provide these devices to us When an iPhone is ready to ship to Mr[redacted] and if he provided his email at the time of preorder he will received an email that his device is shippingIf U.SCellular knew when Apple would be providing us a shipment of new iPhones we would definitely provide that to Mr[redacted] Unfortunately, at this time we are unable to provide Mr[redacted] his desired resolution of providing him an expected shipping dateShould Mr[redacted] have additional questions, he may contact our Customer Service Department at [redacted] Sincerely, [redacted] Customer Service Support Team U.SCellular®

January 26,
Revdex.com of Chicago
Attention: Revdex.com Customer Relations Advocate
"">[redacted]
Chicago, IL
Re: Complaint Number: [redacted]
Customer's Name: [redacted]
U.SCellular Account Number: [redacted]
Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms[redacted] concerns over not receiving the refund she was promised after several calls and escalations. Her desired settlement is to receive the expected refund
I can certainly understand Ms[redacted] frustration if she was unable to receive a resolution after several attempts. I have carefully reviewed Ms[redacted] account and I show that she made an additional payment of $on 1/8/and called in that same day to request a refund be issued. Payment Control notations indicate that the refund was issued to the card requested and would be applied to the customer's account within the next 7-business days. Several Customer Service and Escalation notations indicate we advised the refund was completed
I conferred with our Payment Control Department over the phone regarding the current state of the refund. I discovered that the refund was not processed completely by our system. We understand that this mistake has caused frustration for Ms[redacted]. We can assure her that we have re-applied the refund request directly in the amount of $to the credit card she requested. Ms[redacted] has been extremely patient and understanding and we appreciate her continued patience. While it can take up to 7-business days to receive, Ms[redacted] should be receiving her refund shortly
We appreciate the opportunity Ms[redacted] provided to correct this error. Should Ms[redacted] have additional questions, she may contact our Customer Service Department at 1[redacted]
Sincerely,
[redacted]
Customer Service Support Team
U.SCellular®
Tell us why here

October 17, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate
"">[redacted] [redacted]
[redacted]
Re: Complaint Number: [redacted] Customer's Name: Paul [redacted] U.SCellular Account Number: N/A Thank you for contacting U.SCellular in reference to the above account numberWe are in receipt of Mr[redacted] correspondence regarding the device activation fee on one bill and the data charges on another bill. Mr[redacted] also states that their monthly charges are not the same as they advised while in the store Mr[redacted] would like credit for the device activation fee and data fees and wants the monthly service charges to be as detailed in the store in July We have reviewed Mr[redacted] concernsBecause we value the security of our customers' information, we require that the complaint be submitted by the account holder or someone who is authorized on the account. Mr[redacted] is not listed as an authorized user on the account. Please advise Mr[redacted] to have the account holder resubmit this complaint with the information requested above and we will be happy to address the concerns at that timeMr[redacted] may also have the account holder call our customer service team and add him as an authorized user on the account and then resubmit his complaint. We apologize for any inconvenience we may have caused and look forward to receiving the needed verification so that we may proceed in researching this matter The account holder may reach our customer service team by dialing from a U.SCellular phone or [redacted] from any phone any day between 5a – 11p CST. Sincerely, [redacted] Customer Service Support Team U.SCellular®

January 16, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate
"">[redacted] [redacted] Chicago, IL Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: NA Thank you for contacting U.SCellular with Mr[redacted] request. We are always glad to have feedback from potential customers as we are always looking for ways to improve our service. I will be glad to address Mr[redacted] requests We are always evaluating our price plans and the data packages that we offer. At some point in the future, we may indeed be able to offer unlimited data plans for postpaid customers. At this point in time, we do have unlimited data on our prepaid plans; however, as with all carriers that offer unlimited data, the data speed is slowed down after the customer reaches a certain amount of high speed data. Mr[redacted] states that our web site does not recognize his zip code. I assume he was looking at the possibility of starting service with U.SCellular®. Based on the address and zip code that Mr[redacted] provided in his Revdex.com complaint, he does not live in an area where U.SCellular is licensed to sell service. We are only licensed by the FCC to sell cellular service in a very small area of Texas surrounding Wichita Falls. Unless Mr[redacted] lives in that area, he would not be able to establish service with U.SCellular and would need to find a carrier local to his area. Mr[redacted] may use the following link to see the areas where we offer service: [redacted]/[redacted] Should Mr[redacted] have additional questions, he may contact our Customer Service Department at (888)944- Sincerely, [redacted] Customer Service Support Team U.SCellular®