US Cellular

Initial Business Response / [redacted] (1000, 10, 2014/12/16) */ December 16, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms[redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr***'s complaint regarding the delay that he has experienced in waiting for his rebate for the number ending ***I certainly understand Mr***'s frustration since he has not received the payment from Young America, the company who handles those payoff transactions for U.SCellular(r) We at U.SCellular know that it is difficult for the pay-off rebate cards to take longer to receive than what the customer [redacted] have expectedI will be glad to review Mr***'s account and provide additional information regarding his concerns The information on the web site where she submitted the request for the payments says: Customers must register through Young America microsite (www.uscellular.com/contractpayoff) Customers must register separately for each line of service that is requesting a payoffIf the customer submits only one time for multiple lines, they will only get the payoff on one line Send or upload the page on the bill with the ETF fee to the microsite showing the ETF to the PO Box listed under "resources"(If a bill page is submitted and there is no ETF fee on it the customer will be denied) Customers must scan or mail in their bill with their early termination fee listedCustomers only need to provide the page of their bill with their carrier logo, ETF, customer phone number and customer name within days of activation Customer will receive a prepaid debit MasterCard with the amount of their ETF paid out, up to $350, per CTN Prepaid cards will be received within 12-weeks of submission The information in italics above specifically says the customer must separately register for each line requesting a payoffSince he did not do that, and the rebate had to be resubmitted and corrected for the number ending [redacted] making the rebate process much lengthierI can certainly understand the importance of receiving his rebate in a timely manner unfortunately we cannot expedite due to an error Mr [redacted] made when he originally submitted this rebate On December 5, we responded to an email sent from Mr***, in which we contacted Young AmericaBased on the information provided by the Young America rebate center, Mr [redacted] can expect to have the payoff on the line ending [redacted] processed and mailed out to him no later than December 19, Should Mr [redacted] have additional questions, he [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was two submissions, but the rebate company entered the same number twiceThat is not my complaintThe resubmit date was on 8/5/with a promise of to weeksIt is now weeks and still no card Final Business Response / [redacted] (4000, 14, 2014/12/18) */ December 18, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms[redacted] , I am in receipt of Mr***'s rebuttal regarding his rebatesMr [redacted] states that he would like for U.SCellular(r) to expedite the rebate due to the length of time that he has waited Ms[redacted] , I can understand the frustration that Mr [redacted] has experienced waiting for his rebateWe are so grateful that Mr [redacted] returned to U.SCellular(r), and we want nothing more than to make sure that he receives his rebate as soon as possible I have reviewed Mr***'s account and also contacted our rebate department for more informationMr***'s rebate card has been approved and will be mailed within the next few daysHe should have the rebate card by the end of next weekThe card was issued on December 16th in the amount of $and only takes about 5-days to be mailedI want to assure you Ms[redacted] that if the rebate card had not been approved, and if it were not in the process to be mailed, we would certainly make an exception for Mr [redacted] and find another resolution I hope that this resolves Mr***'s issueWe apologize for the inconvenience and frustration this has caused Mr***We appreciate his business and look forward to being his service provider for many years to come Should Mr [redacted] have additional questions, he [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular

I have been a customer of US Cellular for a long time During my time with them - I have had ups and downs But recently - I was forced into something that I feel is not fair I have been on a specific plan for a long time and suddenly I am told that I must change to another plan or my services will be disconnected Well - no one wants to hear that their services will be stopped and I basically was forced to take a completely different plan I was promised that my services would be better and I was told that I would have more internet "freedom" with this plan and that my GB would be increased Well, that was the worst decision I have ever made I should have stuck to my guns and tried to let it go as long as I could

August 19, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate [redacted] Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above account We are in receipt of Ms [redacted] complaint regarding our Refer-A-Friend promotion Ms [redacted] stated that she received a text message that said: U.SCellular Msg: Hurry and get 12GB Bonus Data for referring friends to U.SCellular, PLUS A $promo card for EACH SUCCESSFUL REFERRAL Ms [redacted] noted that she did refer a friend(s) but has not received the data that was mentioned in the text message She states that she spoke with multiple Representatives that were not aware of the promotion and that her friends would need to start and account with U.SCellular for her to receive the extra data Ms [redacted] stated that the text did not state the details, only that she had to refer a friend to receive the extra data She noted that she feels this was a bait and switch Ms [redacted] desired outcome is to receive the gigabytes of extra data that the message stated I would be happy to review Ms [redacted] account and provide information that I hope she finds helpful I can truly respect Ms [redacted] concern with not receiving the extra data that was mentioned in the text message that she received If I followed the instructions on a promotion that I received, I would expect to receive the benefits from that promotion I would like to apologize for any confusion about the promotion that was provided to Ms [redacted] when she was speaking with our U.SCellular Representatives This is a current promotion and the text message that was received is valid I would like to explain the promotion so the details are clear Existing Customer registers for the program Existing Customer refers friends Friend responds by activating a new account and new line or lines After activation friend registers and is automatically paired to referrer Referrer and Friend are sent $closed loop promo card for every smartphone activated (after validation of eligibility) The gigabytes will be applied gigabyte per month for monthsAfter the Friend registers, the entire payout process should take about 6-weeks For Ms [redacted] to receive the extra gigabytes of data, the person she referred needs to start a U.SCellular account and register online Due to the situation, I have applied the extra data at gigabyte per month for the next months I have also applied a credit of $to Ms [redacted] account I hope that this is satisfactory and meets Ms [redacted] desired resolution Should Ms [redacted] have additional questions, he/she may contact our Customer Service Department at [redacted] Sincerely, [redacted] Customer Resolution Support U.SCellular®

Initial Business Response / [redacted] (1000, 10, 2014/02/27) */ February 27, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms [redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms***'s complaint, and I would be [redacted] to address this matter In her complaint, Ms [redacted] stated that starting in July she would not receive a billing statement for two months, and then receive a bill for two months of service at onceShe has been charged reconnection fees several times, and our customer service has not offered any help or to waive any of her fees for the issues with her billingShe states that her bill should be approximately $per month, however now they are double or even triple that amountMs [redacted] would like to receive a refund for charges she incurred In July we did implement a billing system conversion which delayed our customer's billingThe only month that Ms [redacted] did not receive a bill due to the delay was AugustInstead, her August bill printed on September 02, at $This amount was so low because the customer was suspended for non-payment at the time that the bill was generated, so our system did not recognize an active price plan to chargeThe customer's September bill printed on September 14, with prorated charges for her services provided the month before, as well as her regular monthly services chargesThis bill was larger than normal, at $This bill also included a $restore from suspension feeAll following bills have been generated and sent out within a week of their original dateAll of her due dates were adjusted to allow at least days, sometimes from the print date to satisfy the balanceI know that it has been difficult for customers to keep track of their bills and payments when they are inconsistentI am truly sorry for the confusion and inconvenience this has caused Ms***I would like to assure her that her billing schedule is back on track, which I hope will provide her a bit of relief Since July, the customer has had three suspensions from non-payment, on August 05, 2013, January 25, and February 11, Because I can understand Ms***'s frustration with this situation, I have credited her $plus tax restore from suspension fee on her most recent bill dated February 07, This decreased her current balance to $103.45, due by February 27, I am unable to credit any previous or further restoration fees as all of Ms***'s suspensions were valid Ms [redacted] is currently on a minute and unlimited messaging price plan at $per monthShe has a gigabyte data package billed at $per month, so before taxes her charges are $per monthI know the struggle of being on a tight budget that does not allow for extra chargesI would just ask that if Ms [redacted] suspects that she will be late paying her balance that she please call into our Financial Services Department to look at all possible payment optionsWe [redacted] be able to establish a payment arrangement that will prevent suspension until a later promised payment date I would like to thank Ms [redacted] for over four years of loyaltyWe are so very grateful for her business, and I sincerely apologize if she has ever been made to feel otherwiseShould Ms [redacted] have additional questions, they [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] M Customer Resolution Support U.SCellular Final Consumer Response / [redacted] (3000, 12, 2014/03/06) */ I have attached all of the payments that I have made for my account since July for both online payments and over the phoneTo me if my charges are a month it seems like I am paying way more then that each monthSome months it shows times that amountI think having the fee waived is not enough for a long time customerI have called US Cellular several times since July with their new system and have waiting on hold minutes to an hour every timeEvery time I talked to someone they were rude and would not offer to help me in any wayIf I stated every time I have called in that I can not keep paying double / triple what the bill should be each month they should offer more of a compensation otherwise I will have no other choice but to go with a different carrierThere are several carries that offer the same plan for - a month which is a lot less then what US Cellular gives me even with the VA discountI accept to be offered something that will stop the bills from being so high each month Thank you [redacted] County Rd V [redacted] , WI Final Business Response / [redacted] (4000, 14, 2014/03/06) */ March 6, Revdex.com of Chicago Attention: Ms [redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms [redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms***'s additional correspondence regarding the amount of her billsIn her correspondence Ms [redacted] states she does not understand why she is paying more than $per monthShe states that when she did contact U.SCellular that we did not offer to assist her with the restoral feesShe also states that she has been on hold for more than minutes at a timeMs [redacted] also states that she advised us each time she called that she could not afford to make double payments Ms [redacted] I truly understand Ms***'s concerns regarding her account balanceI myself work within a budget each month, and know that higher than expected bills can be frustrating I have reviewed Ms***'s account, and found that her monthly service fees prior to prior to her bill dated September 14, Ms [redacted] changed her calling plan from our Essential minute calling plan for $per monthShe also had a two gigabyte data package for $per monthThese charges totaled $minute percent ($5.00) for her partner employee discountThis would have made her monthly bill approximately $per month plus taxesMs [redacted] then changed to our minute voice and unlimited calling plan which was $per monthShe also had the discount of $5.00, and the two gigabyte data package for a total of approximately $per month plus taxes Ms [redacted] as you can see what her bills should have been either $per month plus taxes, or $per month plus taxesMs [redacted] has carried a past due balance on several of her billsDue to this, her bills were higher each monthFor Ms***'s convenience I have listed the bills belowThis information will reflect bills since January of Bill Date Bill Cycle Past Due Balance Payment Past Due Balance Current Charges Total Due 1/4/12/4-1/$$$$$ 2/4/1/4-2/$$$$$ 3/4/2/4-3/$$$$$ 4/4/3/4-4/$$$$$ 5/4/4/4-5/$$$$$ 6/4/5/4-6/$$$$$ 7/4/6/4-7/$$$$$ 9/2/7/4-8/$$$$$ 9/14/8/4-9/$$$$$ 10/11/9/4-10/$$$$$ 11/8/10/4-11/$$$$$ 12/11/11/4-12/$$$$$ 1/10/12/4-1/$$$$$ 2/7/1/4-2/$$$$$ At this time I show that Ms [redacted] has a balance on her account of $This balance is due on March 12, I did not show any errors on the bills that Ms [redacted] has been receivingShe did not receive a bill in August; however she did receive two bills in SeptemberAll of the remaining bills have been one per monthI show that Ms***'s bills would be approximately $per month without the past due balance or any additional charges such as restoral fees In addition, I understand that Ms***'s phone is a vital connection to her family and friends and can certainly appreciate how upsetting it is when an unexpected issue occursI would like to extend a heartfelt apology for all the frustration she experienced regarding this matterPlease understand, we have recently updated to our new billing system which has temporarily affected our ability to provide the level of service our customers deserve and we sincerely apologize for thisThis update was created to enhance our customer interactions in the future however in the short term these enhancements have caused intermittent issues with our automated phones systemWe have also experienced a notable influx of calls and emails which are attributing to the exceptionally long wait timesWe have been working diligently to remedy this situation by hiring knowledgeable associates to limit these wait times and assist our customers in a more timely and efficient mannerAs a courtesy I have issued an adjustment of $to Ms***'s accountThis adjustment will give her account a new balance of $on her accountI regret that I am unable to issue any additional adjustment to her account Ms [redacted] please let Ms [redacted] know that I truly apologize for the frustrations and inconvenience this issue has caused herI hope this information has been helpful in resolving this issue for Ms*** Should Ms [redacted] have additional questions, they [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 10, 2015/09/29) */ August 26, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms [redacted] 's complaint about how her account was cancelled recently and the treatment that she received during this processMs [redacted] states that her phone was cutoff without warningShe also mentions that when she contacted U.SCellular in regard to this that we complained to herMs [redacted] states that it shouldn't matter how much data she uses as long as her bill is paidMs [redacted] mentioned that when she calls U.SCellular that she gets transferred many timesMsPorted is requesting that we provide her with her refund and pay for what we have done and that we should discontinue treating people rudely and with disrespect I can certainly understand Ms [redacted] 's frustration in feeling disrespected when her account was cancelledIt is never our intention to cause undue stress or frustration for our customersI am [redacted] to review Ms [redacted] 's account to provide information regarding this issue Firstly, I would like to express my sincere condolences on the loss of Ms [redacted] 's husband and sonThe loss of loved ones is never an easy time and I regret if the situation with her account added burden to her on top of an already difficult time Ms [redacted] mentioned that as long as she paid her bill on time, it shouldn't matter how many megabytes or gigabytes she usesI would like to explainOur terms and conditions that were agreed to upon starting an account state: No more than MB of your data usage in any month for each device on your account [redacted] be used in U.SCellular's non-licensed markets On September 29, 2014, Ms [redacted] 's line ending in [redacted] was being reviewed for data roaming violationsThe line had used 1,megabytes when the allowed amount when outside of a U.SCellular market is megabytes as stated in the terms and conditions shown aboveThe second occurrence of a violation was February 3, The roaming data usage during that cycle was 1,megabytesAt that time, the data usage was suspended until the end of the billing cycle which is the 19th of each monthOn September 2, 2015, the line was again being review for a violation of the data roaming terms of serviceA block was placed on the data usage and a voice mail was left for Ms [redacted] to contact us in regard to the usageMs [redacted] contacted our Customer Service Department on September 4, in regard to her data being suspendedShe spoke with a Roaming Support Specialist in regard to the violations that had occurredDuring that conversation, Ms [redacted] was informed that due to three violations of the data roaming terms of service, that the line will need to be transferred to another carrier or the line would be cancelled on September 14, This was a ten day notice for Ms [redacted] to either cancel the line herself or move it to another carrier Since Ms [redacted] 's line [redacted] was cancelled, she has contacted U.SCellular three times in regard to this situationThe explanation that was given to her on September 4th was provided to her again I truly regret if Ms [redacted] was unnecessarily transferred during any of these conversationsThe situation above required a transfer to a specialized department that handles the data roaming violationsAlso, if she was spoken to with any disrespect, I apologize on behalf of the companyNo one contacting U.SCellular, customer or not, should be not be spoken to with anything but respect and caring Based on the information I have provided, I feel that proper notification was provided to Ms [redacted] She requested that we provide her with a refundI am unclear as to what refund she is requestingMs [redacted] still has an active line on her account with U.SCellular It is my sincere hope that the information I have provided above will provide a resolutionIf Ms [redacted] has further questions or concerns we hope that she will feel free to contact us by responding to this correspondence through the Revdex.comShe [redacted] also contact our Customer Service Department at X-XXX-XXX-XXXXPlease thank Ms [redacted] for her time and patience Sincerely, [redacted] Customer Resolution Support U.SCellular Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The US cellular is full of lies if I was so bad on roaming and why didn't they cut off the other phone line then...and the company never tried to notify me of cancelation ...and they just cut me off without a warning after I paid my $and they didn't write me until I told uscelluar I was gonna go to Revdex.comYes I've contacted them three times after my phone got cut off who wouldn't after they pay there bill...and why should it matter how much roaming or Mega bites when I had GB and that's more than Mega Bites...and yes I do think I should get a refund ...and after I tried to reason with them they told me to get another phone companyThey are con artist....and they should know how to treat there customerAnd after I been a good customer and paid my bill on time every time...they cut my phone off with a warning wouldn't you want your money back after I had a contract with them and they just cut my phone off like that...wouldn't you be mad also especially after all that's going on in your life with your ex husband died and your son died to and then you got lawyers and schools who had your number and they couldn't get ahold of you because your phone was cut off...yes it made me mad and I'll never get this company or recommend this company to anyone else...that's a shady company and they shafted me...and they don't think they did anything wrong Final Consumer Response / [redacted] (4200, 23, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the uscelluar because I've asked them nicely to fix my phone about the picture messaging and they never did so...and the phone had a flaw every since I payed for the phone...and no they never contacted me about no gaga bites I always contacted them after they cut my phone off...I even got from gaga bites to gaga bites ...and as from maga bites that's less than gaga bites...and I've never had a problem with any phone company except this one ...because they just cut my phone off without a warning and then gave someone else my number...and they never treated me right at all...and I've had two phones on the same contract...so I didn't violate my contract at all...us cellular violated the contract because I had two phones on two lines on the same contract...yes I think I deserve a refund...I don't think you all know how to treat customers Final Business Response / [redacted] (4000, 25, 2015/10/23) */ October 23, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms [redacted] 's rebuttal about how her account was cancelled without warning and that U.SCellular violated the contractShe states that her phone had a flaw the entire time she had it and it never worked properly and U.SCellular didn't fix itMs [redacted] is requesting that we provide her with her refund I can certainly understand Ms [redacted] 's frustration with having a phone that doesn't workIn the busy world that we are all living in, we need to have a reliable phone to be able to stay in touchI am [redacted] to review Ms [redacted] 's account to provide information regarding this issue Ms [redacted] mentioned that U.SCellular violated the contract with her by cancelling her line without warningAs I stated in my previous responses, our terms and conditions that were agreed to upon starting an account state: No more than MB of your data usage in any month for each device on your account [redacted] be used in U.SCellular's non-licensed markets As previously noted, if a customer exceeds this amount on a consistent basis, after occurrences, the line will be cancelledWe did speak with Ms [redacted] on September 4, and during that conversation she was informed that due to three violations of the data roaming terms of service, that the line would need to be transferred to another carrier or the line would be cancelled on September 14, This was a ten day notice for Ms [redacted] to either cancel the line herself or move it to another carrier Ms [redacted] again stated that her phone was not able to send and receive picture messagesAs mentioned previously, she did contact U.SCellular about this issue on November 2, At the time she called, she was out of the U.SCellular market so the necessary troubleshooting steps could not be performedNovember 2nd is the only day that MsPorted contacted U.SCellular about this issueAs noted, due to her being out of the area, we were unable to provide and walk through the needed troubleshooting steps Ms [redacted] noted that U.SCellular broke the contract as she had two lines on her account, both on the same contractWhen an account is started, each line has a separate contractTherefore, by one of her lines being cancelled due to three violations of the data roaming terms of service, we are not violating the contract terms Ms [redacted] is again requesting a refundI am unclear as to what refund and what amount she is requestingIf Ms [redacted] is requesting a refund, I respectfully request that she specify the amount and what the refund is for as she has not been incorrectly charged or has not had any billing issues As we have not found any new information from the previous responses and rebuttals, we respectfully request that this matter be closedIf Ms [redacted] has further questions or concerns, she [redacted] contact our Customer Service Department at X-XXX-XXX-XXXXPlease thank Ms [redacted] for her time and patience Sincerely, [redacted] Customer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 10, 2014/11/11) */ November 11, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms [redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr [redacted] 's complaint regarding his recent bill and the overage chargesHe states he would like a credit for all overage charges as he is now on a plan that is less than what he is paying before and it includes unlimited minutes I am sorry for the frustration that Mr [redacted] experienced as a result of the bill he receivedI have reviewed his account thoroughly and am [redacted] to help resolve this dispute Ms[redacted] Mr [redacted] states that he was charged for overage due to calls that were made to toll free numbersI want to clarify that the designation of "toll free" means that a person dialing such a number would not be subject to any long distance chargesSimilarly, most "local" calls are "toll free" as they are not subject to long distance charges eitherThe term is a holdover designation from old landline service plans where charges were determined not by the amount of time used but rather by the duration and location you were callingFor cell phones, any call made is subject to the use of airtime, regardless of whether the call is local, long distance or toll freeService is not billed for cell phones the same way as it is for older landline plans Mr [redacted] also states that we should not provide old plans that are no longer available, and that we should have notified him of our new plans availableI want him to understand that many older plans are more cost effective for certain customers, and our customers do not want to give up those plansWe appreciate that and therefore will never change a customer's plan without their express authorization or request Regarding notification, Ms[redacted] we have millions of customersWe send notices out periodically of new offerings via postal mail and emailWe have national, regional and local television, radio and print advertising for our new plansThe plans are highlighted when customers visit our website, call in to our customer service line or visit one of our storesWe do try our best to get information of any plan changes out to both our existing customers and potential customersHowever, it is not feasible to individually notify each of our customers of changes that [redacted] or [redacted] not be beneficial to themAs a result, we encourage our customers to contact us periodically for an account review to see if we have new options that would save them money Ms[redacted] we are [redacted] that Mr [redacted] did find one of our newer offerings beneficial to him and that he decided to switch his planSince he has taken this step to ensure that he does not encounter such an overage again, I have gladly credited his account in the amount of $143.96, which is the overage of $in full plus all applicable taxesAs a result, his updated balance is $36.26, which is due on November 26th Ms[redacted] we hope that this has resolved Mr [redacted] 's complaint, and we do appreciate his continued bussinessIf he has any additional questions, he [redacted] contact our Customer Service Department at (XXX)XXX-XXXXThey are available to assist daily from 6:AM - 11:PM Central Time Sincerely, [redacted] Customer Resolution Support U.SCellular

October 17, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate [redacted] Re: Complaint Number: [redacted] Customer’s Name: Paul [redacted] U.SCellular Account Number: N/A Thank you for contacting U.SCellular in reference to the above account numberWe are in receipt of Mr [redacted] correspondence regarding the device activation fee on one bill and the data charges on another bill Mr [redacted] also states that their monthly charges are not the same as they advised while in the store Mr [redacted] would like credit for the device activation fee and data fees and wants the monthly service charges to be as detailed in the store in July We have reviewed Mr [redacted] concernsBecause we value the security of our customers’ information, we require that the complaint be submitted by the account holder or someone who is authorized on the account Mr [redacted] is not listed as an authorized user on the account Please advise Mr [redacted] to have the account holder resubmit this complaint with the information requested above and we will be happy to address the concerns at that timeMr [redacted] may also have the account holder call our customer service team and add him as an authorized user on the account and then resubmit his complaint We apologize for any inconvenience we may have caused and look forward to receiving the needed verification so that we may proceed in researching this matter The account holder may reach our customer service team by dialing from a U.SCellular phone or [redacted] from any phone any day between 5a – 11p CST Sincerely, [redacted] Customer Service Support Team U.SCellular®

March 7, Revdex.com of Chicago 'Baskerville Old Face', serif;">Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above accountI am sincerely sorry for all the inconvenience Ms [redacted] has experienced when trying to cancel his account Customer satisfaction has always been our company’s primary goal, and we appreciate the feedback that Ms [redacted] has provided regarding her experience with U.SCellular® I will be more than happy to research the account and provide assistanceMs [redacted] stated she has been a U.SCellular for many years, was very rarely late, her bills were constantly fluctuating and it was always a battle with keeping her bills the same Ms [redacted] goes on to say when she cancelled her service she never received a final bill with all of her lines of service itemized; only one line was listed When Ms [redacted] called to get a copy of her bill with all lines she was advised it cannot be doneThis misinformation almost caused Ms [redacted] to drive an hour away to have a paper statement printed out when she could go online and print the bill information herself Ms [redacted] feels it was a lack of customer service not only on this experience however; throughout the many years of service we her providedMs [redacted] feels this is absolutely unacceptable and her desired settlement is to unlocked her device and have her bill paid off for her troubles and hasslePlease allow me to say how much I truly respect the honest feedback Ms [redacted] has shared with usI want her to know that her voice is being heard! Customer satisfaction is and has always been our company’s primary goalWe, here at U.SCellular® take great pride in providing, not just “Good” customer service, but “World Class” customer service! It deeply saddens me to hear of anyone who feels they have received anything lessI would like to extend a heartfelt apology for all the frustration Ms [redacted] experienced regarding this matter and would like her to know we truly appreciate Ms***’s loyalty with us since After reviewing Ms***’s billing statements, I noticed Ms [redacted] carried a past due balance since July 10, With a past due balance this means the balance will fluctuate each billing statement and consistently show the balance from the month previous I show on October 10, 2015, Ms***’s account was suspended for nonpayment which resulted in all the lines being disconnectedOn October 11th a payment of $was received and the account was restoredWhen Ms***’s account restored there was a $restoral fees, per lineWith that being said, Ms***’s billing cycle ended on the 9th of each and restarted on the 10th In this situation, Ms***’s October billing statement posted for a balance of $which was for $for a Retail Installments only, on line -***, plus a past due fee of $and taxesAs you can see this was not a full bill, due to being suspended on the first few days of the billing cycle Once the November bill printed, she was billed for service from her past bill, October 10th through November 9th and current bill, November 10th through December 9th On November 19th we spoke to Ms [redacted] and waived the reconnect fees for a total of $as a courtesyI confirm on December 21st, Ms [redacted] canceled her line ending in -by taking her number to another providerOn December 29th, line - [redacted] also completed the same action This left line -as the only number active on the accountAs we mentioned previously her cycle ends on the 9th of each month and restarts on the 10th and the account had one remaining line, no the final bill never printed, due to having an active lineOn January 11th, the account suspended nonpayment and on January 25th the account officially canceled for nonpaymentAs of February 10th, the final bill printed now that the full account was canceledAfter reviewing the account in full detail, the last payment made to the account was on October 11th for and November 19th for $ As you can see, a payment was never received to cover service used, nor was the Retail Installments paid in full Once the Account is paid then the device the Ms [redacted] wishes to unlock can be processed In the meantime, I would highly recommend Ms [redacted] reaching out to our Financial Service Department to avoid being sent to a collection agencyAlthough my research did not produce the outcome Ms [redacted] had hoped for, I would like to take this opportunity to thank Ms [redacted] for her years of service with U.SCellular® and I appreciate the opportunity to address her concernsShould Ms [redacted] have additional questions, they may contact our Customer Service Department at ( [redacted] Sincerely, [redacted] KCustomer Resolution Support U.SCellular®

April 13th, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting us in regards to the above account We are in receipt of Ms [redacted] ’s complaint, wherein she states that she moved out of our service area in November of 2015, and afterwards experienced poor service Ms [redacted] states that she contacted U.SCellular regarding her poor service, and was informed of the terms of roaming service, and that she would need to find a local carrier Ms [redacted] states that she was informed on two occasions that she would not need to pay Early Termination Fees for her lines, however she would owe $total for her equipmentMs [redacted] states that she received a statement in the amount of $94.08, which she paid After this statement, Ms [redacted] advises that she received a further statement requesting additional payment for Early Termination Fees Ms [redacted] would like the remaining balance on her account, in the amount of $126.52, creditedU.SCellular knows that every penny counts, so I can understand Ms [redacted] ’s concern regarding the outstanding balance on her account I have reviewed her account, and I hope that she will find my information helpfulOn February 4th, 2016, Ms [redacted] spoke with one of our [redacted] Consultants, who advised Ms [redacted] that she was still under contract, and that cancelling her account would result in Early Termination Fees During that call, we advised Ms [redacted] that we would credit half of each of the Early Termination Fees, as a courtesy to her The approximate cost of each of the Early Termination Fees was $233.00, and we advised that the new amount of the Early Termination Fees, after the credit, would be approximately $ Ms [redacted] accepted this offer, and the credits were applied on March 1st, U.SCellular has not issued a statement to Ms [redacted] in the amount of $ Ms [redacted] ’s statement, which was due on March 10th, 2016, did show a past due amount of $94.08, in addition to the two Early Termination Fee charges This statement generated on February 14th, 2016, which was before the credits for half of the Early Termination Fees were issued The Terms and Conditions of service, to which Ms [redacted] agreed when she began service with us, states that an Early Termination Fee may be charged any time a customer breaks their contract with U.SCellular The agreement to waive half of Ms [redacted] ’s Early Termination Fees was made as a courtesy to her, and our records indicate that she accepted the offer The final amount due on Ms [redacted] ’s account is $126.52, and no further credits will be issued to the accountI sincerely appreciate the opportunity to review Ms [redacted] ’s account, and provide information that I hope is helpful to her Should Ms [redacted] have any additional questions, she may contact our Customer Service Department by dialing ( [redacted] Sincerely, [redacted] WCustomer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 10, 2014/12/26) */ December 26, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms [redacted] Thank you for contacting U.SCellular in reference to the above accountI have received Mr [redacted] 's complaint in which he describes that he was fraudulently entered into a contract with U.SCellular on December 15, He states that he told the associate that he did not want to extend his contract with U.SCellular and was advised that it would be taken care ofMr [redacted] states that upon checking his account online, it shows that he has a new 2-year contract through December 15, Mr [redacted] 's desired resolution is to have the contract voided and to be released from it I can certainly understand the confusion or frustration that Mr [redacted] have regarding the contract being added to his line after asking to not have oneI know how concerning it is to receive misinformation and I apologize for any miscommunication or error that [redacted] have occurred on the accountI am more than [redacted] to review Mr [redacted] 's account and address his concern In review of the account, I show that Mr [redacted] contacted U.SCellular by phone on December 15, Per our documentation, Mr [redacted] inquired about changing his plan to the $Gigabyte plan but did not want to extend his contract with U.SCellular or pay any Early Termination FeesInitially, Mr [redacted] was advised that this was not an option for this particular planAt this point, it is documented that Mr [redacted] mentioned that he would take his business elsewhere if could not meet his request to not renew his contract with this planHe was then connected to our Customer Relations Department to discuss alternate optionsUpon speaking with our Customer Relations Department, it is noted that Mr [redacted] was advised that he could move to the $Gigabyte plan without a contractThis was offered as a courtesy to Mr [redacted] to allow him to keep his service with U.SCellularAt this time his plan was updated to the above mentioned plan In continued review of Mr [redacted] 's account, I show that in error the contract was still updated to his account the day his plan was changedBecause of how our billing system is set to operate, the contract automatically adds to the applicable plans and must be adjusted at the time of change in order to reflect it being waivedRegrettably, the adjustment of the contract was not completed at the time of the plan changedFor this, I apologizeI have alternated the contract on Mr [redacted] 's account making today the last day of his contractGoing forward, his line will not reflect a contract being activeI hope that this helps I would like to remind Mr [redacted] that although there is no commitment to remain a customer by contract; his account will still be held accountable to follow the terms and conditions of service with U.SCellularIf he would like to review this information, he [redacted] feel free to visit our website at www.uscellular.com/legal Ms[redacted] I hope that Mr [redacted] finds this resolution to be suitableI once again apologize for this error on our part and for any confusion that [redacted] have been causedShould Mr [redacted] have additional questions, they [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular(r)

Initial Business Response / [redacted] (1000, 10, 2014/03/27) */ March 27, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms [redacted] Thank you for contacting U.SCellular in reference to the above accountThank you for contacting U.SCellular in regards to Ms [redacted] accountI am [redacted] to review the information providedMs [redacted] 's states she moved to her own account in order to upgrade her to a new phoneShe states once her new account was set up she was advised she was not eligible to upgrade so she asked to move her phone line back to her parents accountShe states her line would be moved back within a few daysShe states her service was turned off on March 25thShe mentioned when she called she was told her phone was never moved to her parents accountShe mentioned bills were sent to an address that was over four years oldShe states she paid $to restore service and was advised she would be charged a $reactivation fee and her phone would be turned on within four hoursMs [redacted] wishes to have the reactivation fee waived I understand the importance of having a phone that is able to make and receive callsI regret to learn Ms [redacted] received an interruption of service and will be charged a reactivation feeI am uncertain as to why we had an outdated addressAll account information is provided to us by our customers and the photo Identification providedWe have not received any return mail for Ms [redacted] from the Post OfficeI am saddened this lead to Ms [redacted] being unaware of the balance on her account and the cancellation of serviceI do not see Ms [redacted] address has been updatedI encourage Ms [redacted] to contact our Customer Service Department to provide her current mailing address so that she [redacted] begin to receive billsI would also like Ms [redacted] to know she [redacted] also access her bills online at www.uscellular.com/myaccount after she creates a username and password Our records show a change of ownership was completed on January 2, for the line ending in All requests for Change of Responsibility must be completed in store as there is paperwork required to complete by both the original owner and the new ownerIf Ms [redacted] would still like her number moved back to the previous account she and the account owner will want to visit the local retail store to complete thisIn the event the old account has a Grandfathered plan a plan change will be required I am [redacted] to learn Ms [redacted] account was reestablished on March 26, I regret to learn of the misunderstanding surrounding the timeframe to reestablish serviceOur initial conversation with Ms [redacted] on March 25th stated to hours to reestablishAll subsequent calls on March 25th stated 1-days to reestablishMs [redacted] was provided with the correct timeframe during each call I see we have provided Ms [redacted] a $credit for her troubles on March 25thWe also waived $charges to rerate her bills as if she were already on a family planAs a gesture of goodwill we are [redacted] to waive the $reactivation fee in addition to what has already been adjustedCurrently the charge has not been billed to Ms [redacted] accountI will note her account we will waive the fee at the time of her callThe next bill will also have an Early Termination fee due to the cancellation that occurredThis fee will also be waived Ms [redacted] Thank you for the opportunity to address Ms [redacted] ' accountI thank Ms [redacted] for the time she has spent as our customer and we look forward to many more years of serving her wireless needsShould Mshave additional questions, they [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular(r)

They USED to be good, but since the sell off of the Chicago market things have gotten VERY BADcustomer service is POORWhen my contract is done I will seriously look at a different company

December 30th, New Roman', serif;"> Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: Ma Soledad Diaz [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Ms [redacted] ’s complaint in which she states that she has extra charges on her bill that she was not aware of, in addition to receiving some promises in regards to those charges In her desired settlement, Ms [redacted] wishes to remove “extra charges.” We certainly hate to hear of any issues with billing that caused Ms [redacted] to choose to dispute her billing with the Revdex.com In review of the account, I do see that we have been very upfront with Ms [redacted] in regards to her billing with not only the information that was printed out on her contract when her services began on October 22nd, but as well in follow-ups with Ms [redacted] In further review of Ms [redacted] ’s account, I see in her last few interactions with our Customer Service team, she was disputing the activation fee of $per line for her three phones that were purchased at a discounted price, in addition to the activation fee per line for her two phones that were purchased with a Retail Installment Contract These charges were detailed on her first bill that was due on December 22nd, These disputed charges were listed on the contracts on the five lines that Ms [redacted] signed on October 22nd when she began service with us In speaking with the retail sales manager who assisted Ms [redacted] in setting up her account, these fees were verbally advised as well at the point of sale to once again inform Ms [redacted] that these one-time fees would show on her first billWe certainly understand how frustrating that it can be when you receive a bill that is higher than expected and we take these types of things into consideration if a customer has issuesI do see that Serenity, the sales manager of our Machesney Park, IL retail location, credited Ms [redacted] ’s account for the amount of $on December 28th In addition, our Customer Service team waived two Device Activation Fees and the late fee on Ms [redacted] ’s account on December 28th as well, which totaled a credit of $ Even though these charges were detailed on the contracts that Ms [redacted] signed on October 22nd, as well as verbally reinforced during the point of sale, we did waive a total of $of valid charges and fees off of Ms [redacted] ’s account as a courtesy in order to assist her with any financial hardship she felt when she received her billWe have reviewed Ms [redacted] ’s complaintIt is not clear which charges she is disputing in her complaint with U.SCellular, however in review of her account, I see that she had a dispute with the activation fees that were billed to her account upon the start of service on October 22nd, While we understand that no one wants to pay additional fees if they do not have to, Ms [redacted] was not only verbally informed of these fees as the point of sale, but she also signed a contract that detailed acknowledgement of these charges as well Ms [redacted] has already talked with our Financial Services team in order to set up a payment extension on the past due balance of $to be paid on January 8th, Since there was no clear explanation in Ms [redacted] ’s which detailed the exact charges that she is disputing on this bill, we consider this matter resolved at this timeShould Ms [redacted] have additional questions, she may contact our Customer Service Department at (888)944-Sincerely, Shannon C Customer Resolution Support U.SCellular®

Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ October 27, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: N/A Dear Ms[redacted] Thank you for contacting U.SCellular in reference to the above account numberWe are in receipt of Mr***'s correspondenceMr [redacted] stated that his phone has been in the store a few times with issues since he got them on 10/1/He would like a different phone model but he is now outside the day excellence guarantee so he was told he would need to purchase a new phone at retail priceMr [redacted] would like to be given a new phone instead of having to purchase one I can certainly understand the frustration that Mr [redacted] is feeling due to the phone not working correctly and being outside the day excellence guarantee to exchange the phone We have reviewed Mr***'s concernsUnfortunately, we are unable to process this request at this time, as the account number or cell phone information provided on the complaint does not match our account recordsBecause we value the security of our customers' information, we will require the correct account number or cell phone number as listed on the account for verification purposesYou [redacted] do this via the Revdex.com or by contacting our Customer Service Department directly at X-XXX-XXX-XXXX or from their U.SCellular phoneWe apologize for any inconvenience we [redacted] have caused and look forward to receiving the needed verification so that we [redacted] proceed in researching this matter Sincerely, [redacted] Customer Resolution Support U.SCellular(r) Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) the phone numbers that we have r this number XXX-XXX-XXXX is for [redacted] and this number XXX-XXX-XXXX is for [redacted] and another problem we have is my wifes online account which ends with is working and we can get into it but I am not able to set up an account for my number which ends in [redacted] please give this info to the company n get bk to us asapand both account r prepaid as well Final Business Response / [redacted] (4000, 9, 2014/10/30) */ Dear Ms[redacted] Thank you for contacting U.SCellular in reference to the above accountMr [redacted] has provided the information we need to access both of his accounts and do the research regarding his issuesMr [redacted] says they have had issues with both phones and have also had problems accessing the My Account page for his accountI can also see that Mr [redacted] would like for us to provide them with new phones since they are outside of the day guarantee period to return a defective phone I apologize for the problems they are having with their phones and the issues with the My Account pageI know that has been frustrating and I will be glad to provide further information regarding both of those issues I want to begin with the My Account issue for Mr***'s accountHe spoke with a customer service representative and two of our technicians on October 4thAll of them did everything that they could to get the issue resolvedUnfortunately, they were unable to correct the issue he was having with our online servicesDue to that, the last technician he spoke with filed a ticket with our vendor partner who handles our web page advising them of the problem and asking them to work on the issue to get it resolvedI have checked the ticket today and there is no resolution listed at this timeOur vendor is still working to get the problem corrected In looking at both accounts, I can see that we have spoken with Mr [redacted] several times regarding problems with his phoneI cannot see anytime that we have done troubleshooting on his wife's phoneOn his phone, our technicians helped him do a factory data reset on October 8th, they did additional troubleshooting on October 20th, advised him that 4G coverage would probably be available in the Norris, TN area by 11/15/14, and then on October our technician advised him that there was no additional troubleshooting that we could doBoth of his phones do have a one year warranty; he can go into any of our stores and they can send the phone in to the manufacturer for repairThe other option is that Mr [redacted] can call [redacted] directly on their hotline at XXX-XXX-XXXX and work with them regarding repair or replacement of his phonesHow that is handled will be up to the manufacturer We do appreciate Mr***'s business and trust that our vendor will have the My Account issues resolved soonIf he has additional questions about his phones or his account in general, he [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular(r)

May 24, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Ms [redacted] ’s complaint regarding the is***s she is having with service, including dropped calls at her home, and her desire to either have the service that she was promised or to be allowed to cancel her account without any fees I understand that being able to rely on good service is important for many reasons, including keeping in touch with friends and family and safety is***s None of us wants to pay for a service that we are unable to use I will be glad to review Ms [redacted] ’s account and provide additional information regarding the is*** Ms [redacted] and other members of her family have spoken with both our business customer service team and our technical services team multiple times since May 16th regarding the service is***s they are experiencing Per our conversations with them, they have been having is***s with dropped calls at home since the end of March Our technician checked our dropped call report and confirms that since that point in time, there have been a total of dropped calls on their lines We have submitted a ticket to our engineering department to have them investigate the is [redacted] to determine what is causing the problem and what can be done to correct the is*** Ms [redacted] may call our customer service team to follow up on the ticket and the resolution and to discuss other options She may contact them by dialing from her cellular phone or by calling 888- [redacted] from any phone Sincerely, [redacted] P Customer Resolution Support U.SCellular®

Initial Business Response / [redacted] (1000, 5, 2015/02/10) */ February 10, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXXX Dear Ms[redacted] Greeting: Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms [redacted] complaint regarding the Contract Payoff Promotion U.SCellular(r) is currently offeringIn her complaint Ms [redacted] states she was not told in store the termination fees were completed through a third party vendor in the form of a rebate card, and could take 12-weeks to processMs [redacted] also feels this is deceptive and should be disclosed as soon as a person sits downMs [redacted] states, had she known this, she would have waited until June to make the changeI am very willing to look into this matter Ms[redacted] It is never the intent of U.SCellular to be deceptive, or not disclose information regarding any promotional offer we have; on the contrary, we strive to make all requirements and information available for our customersI regret to hear Ms [redacted] feels as though we were deceptive and I apologize for any miscommunication, or misunderstanding in the store Ms[redacted] I spoke with several of our retail store associates to make sure I had clarity of the process of discussing the Contract Payoff promotionThe following form is used in store, and in most cases given to the customer to help them with the process Switch to U.SCellular(r) and get up to $per line to pay off your old contract Redemption details: Go to uscellular.com/contract payoff to register for this promotion You will be required to upload or mail in your final bill within days of activation Your bill must include: The carrier logo Your name The telephone number associated with it If you only submit the first page of your bill or a bill that does not show an early termination fee, your submission will be denied The termination fee you were charged For more than one line you will need to register and submit for each line individually, and show the ETF/termination fee for each line you are requesting a payout forIf you do not you will only be paid for one line Do not provide: Personal information (social security number, etc.) Financial information (bank account numbers, etc.) Call detail information If this information is on the bill, please black it out before submitting the bill You will receive your payment via mail in 12-weeks We'll pay off your old contract The web site given in step one of this form will actually register the customer for the rebateWe also have full procedures and requirements disclosed on our web site at www.uscellular.com, under "Things we want you to knowAgain Ms[redacted] I apologize if this was not made clear In researching the account I see Ms [redacted] line qualifies for the rebate and has already been submittedIt is currently in the fourth step of a six step processThis is the waiting period to accommodate the fifteen day service guarantee and a sixty day period to insure the account remains active and in good standingOnce the waiting period has been met the rebate will be completed and mailedThis is why we set the expectation at twelve to fourteen weeks Thank you Ms[redacted] for giving me the opportunity to respond to Ms [redacted] concerns, I hope this information helpsIf Ms [redacted] has more questions please advise her she [redacted] call our Customer Service Department at (XXX)XXX-XXXXWe are here 5am-11pm Central Standard Time days a week and always willing to help Sincerely, [redacted] Customer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 10, 2014/09/30) */ 9/30/ Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms [redacted] Thank you for contacting U.SCellular in reference to the above accountIn Ms***'s complaint she states that her bill cycle is for days and that she paid her $early for the next month on 9/21/She states she did go over her Internet time but that it had been shut off and that we advised her she had to pay about $to have the service restoredShe explains that it has already been a month and that she should have all of the benefits of her plan including phone use and internet use and that we refused to allow her the service until she paid the $on the accountHer desired request is that we restore her service without requiring further payment Ms [redacted] I wish to first express my apologizes to Ms [redacted] for any confusion that has been caused in regards to her account as I do understand the importance of having service available, especially if you have already paid for itI would be more than [redacted] to discuss this matter further Upon review of Ms***'s account she has our No Contract service, often referred to as Prepaid serviceEach month Ms [redacted] is required to pay $plus taxes on or before the 26th of the monthAs Ms [redacted] stated, she paid $plus taxes early on 9/21/After our customer paid early, she made Directory Assistance Calls which cost additional, resulting in charges for $The customer's payment on 9/21/covered these additional charges as she was not yet charged for the monthly serviceOn 9/25/a supervisor consulted with Ms [redacted] and adjusted the $in charges as a courtesyAfter this, the customer still had a positive balance on the account as she had not yet been charged for the monthly services Our customer is only provided with gigabytes of data for her plan and she can only exceed and pay overages if she has additional funds available on the accountAs our customer paid before the restart date she did have these additional funds, her data was not blocked, and she exceeded the included gigabytes of data for about $This data overage used up the funds paid on 9/21/Because there were no longer any funds on the account, when 9/26/occurred the account was suspended as a payment was needed On 9/26/Ms [redacted] contacted us over the phone and we as a courtesy provided a $adjustment to cover the data charges, which effectively paid the balance and restored the serviceThis adjustment covered charges that in reality were valid and should have been paid by Ms [redacted] as she used more than her allotted data Ms [redacted] I am [redacted] to report that this matter was resolved already with our customer and her desired outcome was providedIn addition her gigabytes of data restarted on 9/26/I would also like to express some information for the future that our customer [redacted] find helpful I wish to remind our customer that if she chooses to pay early, that if she participates in activities that can incur extra charges, that her payment will go towards those type of charges first which could result in not enough funds being present on the account to cover for the monthly servicesI would encourage that she pay the night before the 26th or on the 26th to help avoid this type if situationIn addition we now offer the option for our No Contract customers to pay online and to establish auto-pay online, which can help provide convince and peace of mindIf Ms [redacted] wishes to register online, she [redacted] visit our website at www.uscellular-nocontract.com/paynowOnce on our website she will want to click on the Register option Thank you for allowing me the opportunity to provide this information to you as I do hope that the explanation will help our customer understand what occurredIn addition I am [redacted] that we were able to have previously worked with our customer on a solution to have the service restoredIf Ms [redacted] should have additional questions she [redacted] contact our Customer Service Department at XXX-XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular

: [redacted] ***: US Cellular blame you and [redacted] : BETTER BUSINESS Shabby business practices : 12-8-To whom it may concern: Lately I purchased a new [redacted] computer with [redacted] my old “US cellular” 3g wireless didn't what to work with [redacted] – so I went to [redacted] Electronics our US cellular dealer to see what they had on 11/21/Now I had been using their 2gb plan for about years and it had served me well, I would run over some-times to 3gb a month but never any more than that– so I didn't feel that I had to increase my usage limitWell he set me up with their “hotspot” and 2gb plan but mentioned that I might need to increase my usage limit because of [redacted] **The hotspots screen turns off after a couple of minutes so you can't monitor your usage without pushing to unlock button on top – so you don't watch your usage all the timeWell I was a more than a bit surprised to see that just reading my e-mails or about minutes of usage the meter read mbAnd I watched that after I logged onto a web sight the usage meter would not stop it just keep on running – like a car doing 200miles per hourMy average usually ran about mb a dayIn less then two days I used 4gb and I wasn't doing anything specialWell went back to the store and the same clerk and explained what was happening and he said it seemed a little bit much so he- supposedly- called a US cellular tech, I was there but I didn't talk to the techAfter explaining my problem the tech blamed [redacted] and [redacted] and his solution was to purchase more usage time, go from 2gb to 6gb.-- put the blame on some-one elseI didn't buy more Well the very next morning I log on and low and behold the usage meter was hardly movingMy mile an hour car was doing only mile per hour – WHY and that day I used only 150mb my average So how come? When I went on a web site and after it loaded the usage meter would stop --not continue to run like before Makes you wonder what US cellular turn off to change thingsAlso you have to purchase the hotspot for $ you don't know this until after you sign the contract and if after days trial period you take it back you pay another $restock fee plus $activation fee – so your out-- $105.00-- just for trying their product and they keep the unitThis isn't a trail period – it's a sucker punchThey want to get you in so far that you'll think about loosing that much money and have nothing to show for itI went online and read some of the comments other customers have written and I wonder why some-thing hasn't been done about this company operating practicesBut you know what they say about campaign contributions and big business Thanks for listening James [redacted]

February 25, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Account owner: [redacted] Thank you for contacting U.SCellularWe are in receipt of Mr [redacted] ’s fourth rebuttal in which he re-states that the sales person did not inform him he was signing a contractHe also restates that we care little for our customers and restates we are unwilling to compromise in this matterHe also states he did not read about our promotions on our websiteUnfortunately, if the account owner and Mr [redacted] feel as if they were not advised of a contract or retail installments it would be superseded by the final responsibility of Mr [redacted] and the account owner to read what was provided to them prior to beginning service at our retail locationWe do not offer to pay for early termination fees without the customer’s agreement to a year commitment or installment planI regret that the account owner or Mr [redacted] did not read the terms and conditions of what they were signing which explained fully their obligations including the two year agreementAs stated in our initial response, there is not a “no contract” option offered as part of our switcher promotion We have discussed and addressed the obvious negative feelings of the account owner and Mr [redacted] in the three most recent rebuttalsWhile we apologize for those feelings we also do not see any further need for future discussion as this matter has been fully addressedWe respectfully ask the Revdex.com to consider this matter closed Sincerely, [redacted] HCustomer Resolution Support U.SCellular® Tell us why here

December 9, 2015Revdex.com of ChicagoAttention: Revdex.com Customer Relations AdvocateN Wabash Avenue Suite Chicago, IL 60611Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr [redacted] ’s complaintMr [redacted] states that he switched to U.SCellular with the expectation that he would receive $towards the payoff of his cancellation fees with the previous provider Mr [redacted] states he was advised to submit his final bill with any Early Termination Fees listed on the page that itemizes the chargesMr [redacted] states that his first submission was denied stating his bill wasn’t specific enoughMr [redacted] states that he was then offered an account credit, that he accepted, and then it was never appliedMr [redacted] states that the second time he submitted for the rebate he was advised it was denied because he never submitted a deviceMr [redacted] states that he asked several times if it was required that he turn in his old phone and was told it wasn’tMr [redacted] would like U.SCellular to send him a gift card, in the amount of $350.00, as offered during this promotionMr [redacted] also requests that U.SCellular contact the credit bureau to clear this up.It’s my pleasure to assist Mr [redacted] with this matterI have reviewed Mr [redacted] ’s account and find that there is no documentation that we advised Mr [redacted] of the requirement to turn in a phone On October 6, 2015, we replied to Mr [redacted] ’s email with the requirements for our Contract Payoff promotionThere was no mention of turning in a deviceWe have reviewed Mr [redacted] ’s complaintI have reached out to our Rebate department and arranged for Mr [redacted] to receive a prepaid debit Mastercard in the amount of $for the full cancellation fee Mr [redacted] should receive the card within the next weeksIn regards to Mr [redacted] ’s request that U.SCellular contact the credit bureau, regretfully we are not able to do thisI apologize for any inconvenience this may cause Mr [redacted] Should Mr [redacted] have additional questions, he may contact our Customer Service Department at [redacted] Sincerely, [redacted] **Customer Resolution SupportU.SCellular®