US Cellular

October 18, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate [redacted] Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above account We are in receipt of Ms [redacted] complaint regarding being billed for a $activation fee, and for an $data chargeWe understand that Ms [redacted] is requesting to be reimbursed for these additional charges that she has paid, because she feels that we gave incorrect information at the time of activation We certainly apologize for any confusion that the bill has caused Ms***We will be happy to review the charges, so that we can resolve this issue in a timely manner On July 26, Ms [redacted] did visit one of our retail stores to purchase a new phoneMs [redacted] chose to purchase a Samsung Galaxy J3, which is a smartphone and requires a data planWe advised Ms [redacted] that her plan would need to be changed to accommodate the smartphone that she was choosing Per retail memos on Ms [redacted] account, we did advise her that the next bill (after upgrade) would be prorated because of the upgrade from a basic phone to the smartphoneThis proration caused a partial charge in the amount of $however we also issued a partial credit for the old plan in the amount of $to offset that charge, leaving $in additional chargesWe typically charge a $device activation fee for activating a new phone any time an upgrade is processed, but this charge was waived for Ms***We have also reviewed the complaint that Ms [redacted] was billed an additional $data charge, and in this review we are not finding any additional charges for this amount We have completed the review for Ms [redacted] complaintWe have determined that our associates did their due diligence in advising what the prorated charges would like on the bill, and we waived the device activation fee before it was even billed as a courtesy to Ms***We do not find validation in issuing additional credit to Ms [redacted] account for the charges she is requesting, as the only additional charge that was billed to her was for the amount of $ Should Ms [redacted] have additional questions, she may contact our Customer Service Department at [redacted] Sincerely, [redacted] Customer Service Support Team U.SCellular®

December 29, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: Lanette [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above account I am in receipt of Ms [redacted] ’ complaint regarding her account with U.SCellular Ms [redacted] states that her account has not been correct for the past two and one half years and that she has had to call in every month to get her issues corrected She also noted that she has received multiple credits applied to her account due to the issues she has experienced Ms [redacted] mentioned that she was informed that the issues have been corrected and she is concerned that they are not Her complaint states that she has two phones on payment plans and that U.SCellular informed her that in order to cancel her account she would be required to pay off the remaining amount for the phones in a lump sum or wait until the phones were paid off via her monthly statement Ms [redacted] is requesting credits every month for the remainder of her contract time and also have her account brought current or she is requesting to cancel her account with no fees as she feels she cannot trust that her issues have been resolved Ms [redacted] feels that she should receive credits for her time in dealing with the issues that she has been experiencing I regret to hear that Ms [redacted] has experienced such frustration in dealing with her account with U.SCellular It is never our intention to cause any undue stress for our customers Ms [redacted] has been a valued member of our U.SCellular family for more than years and I hate to hear that she feels that we have not treated her fairly I would be pleased to review Ms [redacted] account and provide information that I hope she finds helpfulUpon review of the account, I found that Ms [redacted] has been with U.SCellular since December 2, She currently has five active lines on her account The most recent two lines were just added in August of this year, Ms [redacted] states that there are too many individual issues that she was not able to list them all In Ms [redacted] complaint, she stated that she has received multiple credits for the issues that she has experienced Upon review of the account, I show that in the last two years, Ms [redacted] has received over $1,in credits to her account If a customer has experienced a billing error, U.SCellular will make any and all appropriated credits to correct the error Ms [redacted] has received all the appropriate credits for the issues regarding her account Most recently, U.SCellular waived Ms [redacted] entire bill amount of $ In addition, a payment of $was received on August 14, and a payment of $on November Our records indicate that no payments were received in September, October, or December Currently, Ms [redacted] ’ account past due in the amount of $ I do show that she has a payment arrangement with our Financial Services Department for the full past due amount to be paid by December 30, or the account will be suspended for non-paymentMs [redacted] is requesting credits every month for the remainder of her contract time and also wanting her account brought current or she is requesting to cancel her account with no fees as she feels she cannot trust that her issues have been resolved Ms [redacted] feels that she should receive credits for her time in dealing with the issues that she has been experiencing As noted above, Ms [redacted] has received the appropriate credits for the issues that she had experienced At this time, I am unable to apply any further credits to Ms [redacted] accountShould Ms [redacted] have additional questions, she may contact our Customer Service Department at (888)944-Sincerely, Mary HCustomer Resolution Support U.SCellular®

January 18, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: Jennifer L [redacted] U.SCellular Account Number: Not Provided Thank you for contacting U.SCellular in reference to the above complaintWe are in receipt of Ms [redacted] correspondence in which she states she purchased a new phone, two tablets, a case with rewards points, and added a data blockage so she couldn’t go over her data Her bill is over $and she was denied arrangements because of a broken payment arrangement Ms [redacted] would like for her services to be turned back on and she does not want to be charged for her tablets We are truly sorry for any frustration this situation has caused Ms [redacted] states her rewards points should have covered the case she purchased U.SCellular began to phase out our rewards program in early and ended our rewards points program on September 1st, Rewards points were not available to Ms [redacted] in November to purchase a case Please know it is never our intention to hide any charges or activation fees from a customer Our activation fees are printed on each service agreement that must be signed In regards to our data blocking service, we offer data usage controls that will prevent new data sessions once a specified limit has reached our system We will not interrupt a customer in the middle of a data session so there is the possibility of overage The usage controls are intended to minimize overage, not completely prevent it We have reviewed Ms [redacted] concernsBecause we value the security of our customers’ information, we require the correct account number or cell phone number as listed on the account for verification purposesThis was not provided in her submission Please advise Ms [redacted] to resubmit this complaint with the information requested above and we will be happy to address her concern at that time We apologize for any inconvenience we may have caused and look forward to receiving the needed verification so that we may proceed in researching this matter Sincerely, Amy C Customer Resolution Support U.SCellular®

September 19, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate [redacted] Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr [redacted] complaint which he states that on September 9, he preordered the new Apple iPhone He states that he has made many calls and chatted on our website to several representatives as to when he would receive his new Apple iPhone He states that no U.SCellular representative has been able to give him a date of expected deliveryMr [redacted] desire resolution is that someone give him an estimated shipping date for his phone I certainly understand Mr [redacted] frustration of not being given a date of when he would have his phone or when it will shipHowever, Apple has provided a limited amount of devices to all carriersAs devices are shipped to us then customers who preordered the iPhone will be sent their deviceUnfortunately, U.SCellular does not know when Apple will provide these devices to us When an iPhone is ready to ship to Mr [redacted] and if he provided his email at the time of preorder he will received an email that his device is shippingIf U.SCellular knew when Apple would be providing us a shipment of new iPhones we would definitely provide that to Mr*** Unfortunately, at this time we are unable to provide Mr [redacted] his desired resolution of providing him an expected shipping dateShould Mr [redacted] have additional questions, he may contact our Customer Service Department at [redacted] Sincerely, [redacted] Customer Service Support Team U.SCellular®

Initial Business Response / [redacted] (1000, 10, 2014/04/18) */ April 18, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: [redacted] Dear Ms [redacted] Thank you for contacting U.SCellular in reference to the above account I am in receipt of Ms [redacted] concerns; she stated that she received a bill for monthly service after her services had already been shut offMs[redacted] is disputing having to pay the amount that was turned over to a collection agency due to thisMs[redacted] is also questioning why the account was turned over to an agency so quickly and would like a refund for the services that were not used I can certainly understand Ms [redacted] concerns with being assigned to an outside agency with a balance that she feels is not correctI am [redacted] to review the account to determine what the actual amount should have been Ms[redacted] in review of Ms [redacted] account it show the charges on the bill dated 2/14/are for data that was used from 1/10/to 2/6/when services were activate on the accountI show this account was suspended on 2/8/for a past due balanceHaving a past due balance on 2/8/means that Ms[redacted] had carried over an amount due from the January bill which then means the debt on this account was aged correctly prior to being turned over to an agencyI can assure Ms[redacted] that we did not turn her account over to an outside agency any quicker than we turn any other account over to an agencyThe debt on this account goes back to 1/17/2014; Ms[redacted] was not turned over to an agency until 4/4/allowing her plenty of time to dispute the debt with us and also to pay what is owed to us prior to being turned over to an agency The amount billed on 2/14/was usage only; there were not any monthly service fees billed on that billAs stated above, the usage occurred while Ms [redacted] account was activeThe bill following the 2/14/bill was a bill for an early termination fee as Ms[redacted] was under contract at the time her services were cancelled for nonpaymentThe amount turned over to the agency was $which was correctly billed to Ms[redacted] I recommend that Ms[redacted] contact the agency to work out a payment arrangementThe agency the account is with is ERS also known as Convergent their contact number is [redacted] Should Ms[redacted] have additional questions, they [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular

I am first filing this review and then file complaint with Chicago Revdex.com since USC corporate is in [redacted] We have been USC customers for many yearsSince they changed their billing software (which had to have been written by same company as [redacted] every month we have difficulty seeing billing statement and it's gotten worseApproxSept I decided to take advantage of their $for 10GB for lines since I had lines and an [redacted] By Friday of same week decided to call [redacted] to add new lines for daughters family and decided to buy new [redacted] lines from daughter family came from [redacted] Looking at notes on conversation with [redacted] found out they did not set us up with the $per line and a purchase contract for phones Received new phones a few days later and decided to upgrade my phone to [redacted] and wanted the purchase contractAs instructed by USC telesales took phones to local corporate officeSpent hrs with rep and their computers went down he saidWent back next day at noon, and after waiting hr, spent hrs getting everything setupAS OF TODAY, 10/27/WE STILL CANNOT SEE STATEMENT, NOR CAN ANY CUSTOMER REP ON THE PHONE NOR IN THE STORE SEE THE STATEMENTwhen I login I still see August bill (which was also wrong) and when I logout their system keeps trying to load and unload!!!!!! They said I can make a payment and heaven only knows where that payment would go!!!! They also said we will have days to pay once we receive statement That means I may get bills in November!!!!

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ September 14, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr***'s complaint regarding the problems that he had when trying to purchase a new iPhone 5SI apologize that the first store Mr [redacted] contacted did not call him back and that when he went into two of our agent locations he was given incorrect informationI certainly understand his frustration and we do want to help him get this resolved Mr [redacted] is interested in getting a new iPhone 5S GB phone for That is the current pricing for that particular phone and I am sorry that neither of our agent locations was aware of that pricingThe pricing had just been changed and they had not updated their pricing lists at the time that he went into the storesBecause iPhone 5S phones are discontinued, we have a low inventory on that particular phoneI have contacted the corporate store located at [redacted] D [redacted] XXX and as of this morning they have six Gold iPhone 5S GB phones availableI have also contacted the Camera Case agent location in Bellevue and they have a few remaining in stockI cannot guarantee that the stores will still have that phone in stock should Mr [redacted] choose to return to either store, so he [redacted] want to call them to check their inventory before he makes a tripThe phone number for the [redacted] store is XXXXXXXXXX and for the Bellevue store is XXXXXXXXXXI have checked our inventory to see if I could order a 32GB 5S for Mr [redacted] and have it shipped to him, but we do not have any in stock Due to the problems that Mr [redacted] had when trying to purchase the phone last week, I am noting his account that we will waive the device activation fee as a courtesy on any device that he selects as an upgrade on his line Once again, I apologize for the inconvenience that Mr [redacted] experienced when trying to do an upgrade on his line last weekMr [redacted] call our Solutions Department if he would like to discuss other optionsHe [redacted] reach them by dialing from his cellular phone or by calling XXX-XXX-XXXX from any phone Sincerely, [redacted] Customer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 10, 2014/04/09) */ April 9, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms[redacted] Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Ms [redacted] 's complaint in which she states that she contacted US Cellular to discuss possibly cancelling her account sometime in MarchMs [redacted] states that during the conversation that she had in March that she was advised that the Early Termination Fee would be approximately $and would reduce in cost by approximately $each monthMs [redacted] also advised that during this time we also discussed with her the options of changing her account over to a no contract planMs [redacted] explains that she then spoke with us again on April 8th, and discovered that the fee for cancelling her account would be $Ms [redacted] states she feels that US Cellular is not being honest Ms [redacted] we truly appreciate the opportunity to review Ms [redacted] 's account to ensure that she has not been incorrectly chargedWe appreciated the time that Ms [redacted] spent with US Cellular as a customerMs [redacted] , we strive to provide all of our customers the world class customer service provided by friendly, knowledgeable, and professional Customer Service Representatives both over the phone and at all of our store locationsMs [redacted] , it is very concerning to hear that Ms [redacted] feels as though we conduct business by lying or cheating customersI have reviewed Ms [redacted] account and would be [redacted] to provide information that I hope will be helpful Ms [redacted] in review of Ms [redacted] 's account I show that she contacted us regarding information on cancelling on March 7th, Ms [redacted] first spoke with a member of the Customer Service Department and discussed the No Contract Plans and then I see she was transferred to our Customer Relations Department to discuss the Early Termination Fee and no contract plan furtherMs [redacted] I was able to speak with the Customer Relations Representative that Ms [redacted] spoke with and was advised that the Early Termination Fee was discussed along with the offer that if Ms [redacted] 's Early Termination Fee would be discounted by $if she agreed to change to the $No Contract Plan since the $has to be paid at the beginning of the bill cycleThis would have reduced the Early Termination Fee from approximately $to $During the March 7th, conversation no decisions were madeThe next time that Ms [redacted] spoke with us about the Early Termination Fee was on April 8th, At the time of this conversation Ms [redacted] 's phone number was already in the process of being ported to another carrierMs [redacted] , once the customer's number is in the process of porting to another carrier then US Cellular cannot make further attempts to save the customer's businessWhen Ms [redacted] was transferred to the Customer Relations Department on April 8th, to inquire of the amount of the Early Termination Fee the charge $was already pending on the accountIt is understandable that if Ms [redacted] advised us that she though it should be around $that the answer to that question would be that a $Early Termination Fee would be the price for a basic phone and not a smartphone due to the approximate charge for a basic phone breaking contract four months early would estimate at approximately $Ms [redacted] , we are not imposing a fee that is incorrect or unfair to Ms [redacted] The fee that has been charged is the pro-rated Smartphone Early Termination Fee for cancelling her account before her contract expiration date of September 21st, Ms [redacted] we are truly appreciative of the time that Ms [redacted] spent as a US Cellular CustomerWe sincerely hope that the above explanation will help explain the cost of the Early Termination Fee and we hope that Ms [redacted] knows that US Cellular would never take part in deceitful business practices Should Ms [redacted] have additional questions, we welcome her to contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] J Customer Resolution Support U.SCellular Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Her account of what happened in March is completely and untrue!! When I called US Cellular in March, it was specifically to find out what the cancellation fee would beI never discussed no contract plans at the beginning of my conversation with that repI was quoted $and that it would drop approximately $each month thereafterAt NO TIME was I told that I would be given a discount if I switched to a no contract planI was asked why I wanted to cancel and I told her that a no contract plan was cheaper than a regular planShe then proceeded to tell me about the no contract plans and that I could switch over on the phone, which I said no, that I just wanted to know the fee if I did decide to cancelNEVER was I told that if I switched, I would receive a $discountTHAT IS A COMPLETE LIE!!!!! And I am furious that they would give a account of what truly happenedBefore I hung up with them in March, I verified the $cancellation fee with the rep and she said yes, that is correct!!!!! I'm sure they recorded that conversation as I would find it difficult to believe that the rep would specifically remember my conversation given the fact that they speak with hundreds of consumers on a daily basisNow do the mathThey are saying that at that time, the cancellation fee would be approximately $One would think they would know the exact cancellation fee at the time of my call? If you deduct the $they falsely say they offered, the total is $38, NOT the $they quoted meWhy in gods name would they quote me a fee $less than what it should have actually been? None of what she is saying makes any sense! When I spoke with the rep on the 8th of April and explained to her what I was originally quoted, her response was "we are only human and we make mistakes"Are you kidding me? She basically admitted that I was misquoted, yet they are holding me to the fee they now say I oweNO!!! To add insult to injury, I received an email from US Cellular asking me to come back!!! Offering me a $gift card, no activation fee, and I [redacted] be able to keep all my reward pointsYou have got to be kidding me? They can offer $gift card if I come back to them, but they can't live up to what they originally quoted me? And to prove I am not lying I've attached a copy to this response Again, I am asking US Cellular to stand by what I was originally quoted less the amount it drops each month, bringing my cancellation fee to approximately $as of this dateI am also requesting a copy of my original conversation in March with US Cellular as proof I'm not the one lying [redacted] Final Business Response / [redacted] (4000, 15, 2014/04/11) */ April 11, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms [redacted] , Thank you for contacting U.SCellular(r) in reference to the above accountI am in receipt of Ms [redacted] 's rebuttal stating that the account of the information was "completely and untrue."Ms [redacted] is asking U.SCellular(r) to stand by the cancellation fee that she was originally quoted Ms [redacted] , I am truly sorry to learn that Ms [redacted] feels that the information we provided was untrueWe never want to make our customers feel that we do not believe the information that they are providingThe information that [redacted] shared in her correspondence was based on the information provided in the notes left by the associates Ms [redacted] spoke to when she called in as each interaction we have with our customers who call in must be documented Ms [redacted] , I can certainly understand Ms [redacted] 's frustrationIt is never our intention to provide incorrect informationThe actual cancellation fee is $In regards to the calculations that were provided, I believe that there [redacted] have been some confusion between the information shared about the no contract plans versus the information provided regarding the cancellation feeWhen providing information on the cancellation fee, this is usually an approximation as the exact fee is not available until the cancellation is processedAgain, I would like to apologize for any misinformation that may have been provided to Ms [redacted] Ms [redacted] , we do not want Ms [redacted] to walk away feeling as though we tried to take advantage of herAs a goodwill gesture, we will discount the cancellation fee so that it corresponds with the amount ($plus taxes) that Ms [redacted] referenced in her complaintBecause the cancellation fee has not yet been billed to the account, I have applied an adjustment of $to offset the costWhen Ms [redacted] receives her bill, she will notice the full charge of $for the cancellation feeHowever, she will also see the credit of $which will offset the difference Ms [redacted] , we strive to provide all of our customers with the ideal experience in all dealings with our companyI recognize that we did not meet these expectations per Ms [redacted] 's complaint and I am sorry for the inconvenience this issue causedI hope that this gesture will put us in right standing with Ms [redacted] and allow her to reconsider us as her wireless provider in the future, should her wireless needs change Should Ms [redacted] have additional questions, she [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] W Customer Resolution Support U.SCellular(r) Final Consumer Response / [redacted] (2000, 17, 2014/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Again I would like to reinterate that I confirmed the cancellation fee of $with the rep before I hung up with her and again her response was yes, that is correctThere was no miscommunication or confusion on my part I am [redacted] to hear that US Cellular has agreed to stand by the original fee (less one month's charge of $for a total of $30) that I was quotedIt certainly restores my faith in them and yes, if my wireless phone needs change, I will consider them A payment of $plus tax if applicable will be paid to US Cellular on [redacted] 6th Thank you [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/10/16) */ 10/16/ Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr [redacted] concerns regarding being billed an early termination fee for canceling service prior to the end of a contract that he was not aware he was underMr [redacted] , states that he was on a belief plan and believed that he would have no contractHe goes on to state that he had on going service issues with one device which caused him to cancel the whole accountHis desired resolution is to have the fees waived and no longer be contacted by us or by the collection agency I can certainly understand Mr [redacted] concernsI am more than [redacted] to carefully review the account for more information concerning this issue Upon review of Mr [redacted] account I found that he was on the belief plan which had one and done contracts within certain restrictionsIf customers no longer wanted to sign a new contract they would have to pick devices that did not require a new contractI show that in [redacted] and July of Mr [redacted] picked to receive discounts on new devices that were not part of the no contract optionsSince Mr [redacted] decided to receive a discount on devices that were not part of the no contract option he opted at that time to sign a new contract which came with an early termination fee should he decide to cancel prior to the end of the contractThis information regarding the contract term and the fee was detailed on the paperwork that Mr [redacted] signed when upgrading the devices As Mr [redacted] mentioned we waived the fee for his wife's line due to issues that she hadThe original amount due with her lines early termination fee included was $679.63; the amount of $was adjusted on 6/2/which was the adjustment for the early termination fee for his wife's lineThe remaining balance of $for early termination fees that went unpaid was turned over to a collection agencyThis amount is due as Mr [redacted] decided to upgrade to devices that were not part of the one and done programI recommend that Mr [redacted] contact the agency to arrange payment on the balance that is owed Should Mr [redacted] any further inquiries or concerns, he can contact our Customer Service Department at X-XXX-XXX-XXXX and we would be more than [redacted] to assist her Sincerely, [redacted] Customer Resolution Support U.SCellular(r)

Initial Business Response / [redacted] (1000, 10, 2014/03/18) */ case # [redacted] ..recvd dispute from [redacted] via Better Biz BureauCUSTOMER DISPUTE via Revdex.com - US Cellular has had connection problems for going on weeks nowNumerous dropped calls, calls not going trough, calsl going to the wrong #Data service interruptionsJust to name a fewMy family has dropped or not connected calls which relate to our family's well beingI have been a Us Celluar customer for going on years now and have not ever had this kind of disruptionI am very disappointed in the response to the problem on the part of the company DESIRED RESOLUTION - As it is very difficult or impossible to use there service, I would request a month refund for the service quality that I had paid forOr for the period of time it take to fix this situationIn addition, if this is not rectified, I would allege breach of contract on US Celluars part, and have the company release me from the remainder of the contract, to seek other services not impaired by the lack of connectivity NOTES - Looked in Svc Affctg TktsOnly curr issues in MADI switch, only for calling a specific exchg/#...but there are a LOT for MADI that resolved in last daysThe dispute was filed w/ Revdex.com 3/15/Curr cycle started 3/ [redacted] shows ph calls every day except 3/Shows calls on all but a few days last cycle, 2/10-3/Didn't give DATES was having issues in Revdex.com dispute [redacted] also shows calls all but 3/curr cycle & all but one or two days last cycleNot sure how # of calls compares to usual usage thoMemo 3/says cust having issues w/ both phs going into roaming & reception issues for the past week & that a lot of USC friends having same issueWas advsd known issue w/ towerCust had been xcld for non-pymt 1/8/& not resumed 'til 2/13/14, weeks bdisputeBut no memo abt svc issues 'til that memo 3/& none after that REPLY TO Revdex.com - March 18, Revdex.com of Tulsa Attention: [redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: [redacted] Dear Ms [redacted] Thank you for your recent inquiry regarding the above account numberAt U.SCellular(r), we know how important it is for our customers to stay connected to family and friendsWe have received Mr [redacted] letter regarding the multiple issues he has had with both of his phones the last few weeksHe feels that we should credit him for one month of service, or until the service is restoredOtherwise, if we cannot restore services, he would like to be let out of his contract, so he can change to another carrier I personally know that our cell phones are a vital connection to our family and friends and can understand his frustration when he is experiencing problems with his phonesI appreciate him bringing this to our attention and allowing us the time needed to research his concerns Ms[redacted] , I show that Mr [redacted] first talked to us about issues with his phones on March 10, At that time, we were having a known issue with the tower(s) in his areaThe documentation from that conversation state that he had been having reception issues and that his phones were going in and out of roaming for the past week before thatIn his dispute, however, he states he has been having issues for approximately weeksI show that Mr [redacted] cell phones were canceled for non-payment on January 8, and restored on February 13, Therefore the account was restored approximately weeks before this dispute was filed with youPlease ask Mr [redacted] if he has been having issues the entire time after his services were reactivated with usAt this time, I show that all issues have been resolved in the last daysIf Mr [redacted] continues to have technical issues with his phone, please ask him to call our Technical Services Department from a phone other than the phone(s) he is having issues with or bring the phones to his local U.SCellular repair store for troubleshooting Please also advise Mr [redacted] that I looked at the phone calls that have been made for the current cycle, which started March 10th, and for the last billing cycleI see phone calls for almost all days of the month on both linesSince the only note on his account about his having a service issue was on March 10th and all issues have been resolved, in addition to phone calls occurring almost every day, I am unable to issue credit for one month of serviceI am also unable to remove his contracts At U.SCellular, we believe that the most important thing about our customer's phone is the person on the other end, and we work hard to keep our customers connected to themWe truly appreciate Mr [redacted] business and again regret any inconvenience or frustration this situation [redacted] have caused himShould he have additional questions, he may contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] S Customer Resolution Support U.SCellular [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/08/11) */ August 11, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXXX Dear Ms[redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Mr [redacted] 's complaint which consists of his experience with past billing and discountsI will be [redacted] to investigate his account and can provide the following information I definitely understand Mr [redacted] 's frustration that has been caused by various billing information that was givenThis information has resulted in his dissatisfaction and ultimate cancellation of lines I do see that Mr [redacted] spoke to our Customer Relations Department on August 3rdAt that time we recognized that our system could not offer multiple discounts as Mr [redacted] was originally informedHe was offered a 30% discount plus free gb of data and a credit for 1/of the billed amount for the month for his inconvenience and in an effort to retain his businessMr [redacted] declined the offerOn August 4th, we spoke with Holly [redacted] who requested cancellation of linesWe advised her of the approximate $per line early termination fee that would be incurred due to the contracts from the new phones that were purchased in October Mr [redacted] states in his complaint that we would not let him out of full termination feesI would suggest that the full termination fee that is incurred on new lines is $per lineThis fee is reduced each month as the equipment charges are recouped over time which resulted in the approximate quote of $In addition, Holly stated that she understood that multiple discounts cannot be applied to accounts Ms[redacted] , both lines that cancelled received new equipment less than months agoWe ask for a year commitment when phones are purchased at a discounted price as was the case with Mr [redacted] This commitment is done to help defray the cost of the equipment that we have to pay to the manufacturersWhen this commitment is shortened such as in the case of cancellation, and the customers are keeping the equipment, the early termination fees recover the remaining cost of the phonesFor this reason, we unfortunately, cannot accommodate Mr [redacted] 's request to refund any cancellation fees I do regret that we are unable to stack multiple discounts for our customersAs Mr [redacted] discovered, when we try to put more than one discount on an account, the billing system will discover this as an error and remove the lowest of the discounts in subsequent months I fully regret that Mr [redacted] has decided to cancel two of his lines as a resultWe truly hope that Mr [redacted] will decide to allow us to earn his business and we can once again add the lines to his accountMr [redacted] does inquire if his parents can assume responsibility for the accountThis change of responsibility can easily be done at no charge at any of our retail locationsIt would require both the current owner and new owner to provide a valid photo IDAgain, there would be no charge incurred to the account for this change I want to take this opportunity to apologize to Mr [redacted] for the time he has spent and inconvenience caused in his efforts for resolutionWe are available by email on our website with account concerns or if Mr [redacted] has an urgent need for assistance; our retail stores are always available to assist our customers as well I want to thank Mr [redacted] for his business with usIf he has any additional concerns we can be reached through our Customer Service Department at X-XXX-XXX-XXXX Sincerely [redacted] Customer Resolution Support U.SCellular

January 26, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate [redacted] Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: [redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms [redacted] concerns over not receiving the refund she was promised after several calls and escalations Her desired settlement is to receive the expected refund I can certainly understand Ms [redacted] frustration if she was unable to receive a resolution after several attempts I have carefully reviewed Ms [redacted] account and I show that she made an additional payment of $on 1/8/and called in that same day to request a refund be issued Payment Control notations indicate that the refund was issued to the card requested and would be applied to the customer’s account within the next 7-business days Several Customer Service and Escalation notations indicate we advised the refund was completed I conferred with our Payment Control Department over the phone regarding the current state of the refund I discovered that the refund was not processed completely by our system We understand that this mistake has caused frustration for Ms [redacted] We can assure her that we have re-applied the refund request directly in the amount of $to the credit card she requested Ms [redacted] has been extremely patient and understanding and we appreciate her continued patience While it can take up to 7-business days to receive, Ms [redacted] should be receiving her refund shortly We appreciate the opportunity Ms [redacted] provided to correct this error Should Ms [redacted] have additional questions, she may contact our Customer Service Department at [redacted] Sincerely, [redacted] Customer Service Support Team U.SCellular® Tell us why here

Initial Business Response / [redacted] (1000, 8, 2015/02/16) */ February 6, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX [redacted] Dear Ms[redacted] Thank you for contacting U.SCellular in reference to the above accountMs [redacted] states she was she purchased the Samsung Galaxy Sat the recommendation of the sales associateShe mentions she was told the device is water and shock proofShe states the first time she dropped the phone the device screen shatteredShe goes on to say when she discussed the issue with the manger he was unable to assist herShe believes she was lied to and believed agents should not be allowed to be dishonest to sell a product I am sorry to learn that Ms [redacted] feels that the representative who assisted her was dishonestWe would never intentionally give a customer inaccurate informationI truly apologize for any misunderstanding that [redacted] have been communicated during her interaction We have spoken to the account holder [redacted] as of February 6, As a gesture of goodwill we offered her a $credit toward her U.SCellular bill to help assist with the device repairsThe account owner accepted this offer and we hope Ms [redacted] will consider this matter closed Ms [redacted] thank you for the opportunity to address Ms [redacted] 's concernsWe are very [redacted] she recently joined U.SCellular and we look forward to a long amicable business relationship Should Ms [redacted] have additional questions, she [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 13, 2014/08/25) */ August 14, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Number: XXX-XXX-XXXX Dear Ms[redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms [redacted] correspondence stating that over the last months she has had bills with large amounts dueShe said that in the month of ***, she received a bill and there was no past due balance showingThen on her June 9th statement she had a past due balance of $792.71, and has called in on several occasions about her bill, which is now $I am [redacted] to review Ms [redacted] account to provided additional information that she [redacted] find helpful A payment of $was made on [redacted] 2, , which took care of the March bill due, then on [redacted] 15, a bill for $came out , and no payment was made, then a bill for $460.05, which had restoral fees; came out on June 1st, and no payment was made for that bill eitherBy no payments being made; the balance due became $ On June 11, a bill for $came out, which in turn the balance due became $1,On June 29, a payment of $was made which lowered the balance due to $On July 10th a b ill for $came out, which then the balance due became $1,On July 14th a payment of $was made, which reduced to balance to $1,075.00, another payment of $was made and further reduced the balance due to $On August 9th a bill in the amount of $came out, which had a $data overage charge on it; the total balance due became $ A review of Ms [redacted] account shows that since her letter to us; she has spoken with our Financial Service Department and made arrangement to pay her billI trust that the information above has been helpful Should Ms [redacted] have additional questions regarding this correspondence, she [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular

Complaint: [redacted] I am rejecting this response because: They pulled classic bait and switch , Now that i'm stuck with the phone and the bill , I've been with Us Cellular for yrs never missed a payment , For people who are not familiar with Data plans and smart phones they were not very helpful explaining what I was getting myself into .Now I will probably have to buy another phone And take my money elsewhereIt might not seem like alot of money them but it is to me I work very hard for my money .I have also seen other complaints of the same Sincerely, [redacted] ***

February 12, size="3"> Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate N Wabash Avenue Suite Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular® Account Number: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for contacting U.SCellular in reference to the above accountI have reviewed Ms***’s complaint and will be happy to see how I may be of assistance in this situation Here at U.SCellular we strive to provide all of our customers with an exceptional [redacted] experienceSo, I was saddened to learn of the trouble that Ms [redacted] and her fiancé had been having while using mobile data in the Chicago areaI know how important it is to stay connected to high-speed data so I can definitely see how this situation may have caused them some frustrationI will be happy to review Ms***’s account to see how this problem may be addressed most effectively Since starting service with us it appears that Ms***’s fiancé has been experiencing throttling of his data speedsThis would be directly related to the data roaming terms of service found on our Customer Service AgreementsThese terms state that during each billing cycle, a customer will use no more than MB of high-speed data while roaming in unlicensed U.SCellular marketsIf they use more than this MB they will be throttled down to 1x speedIf this were to develop into a pattern, their account could possibly be cancelled by us for violating these termsThe customer’s signature on the C.S.Aserves as an agreement between us that at least 50% of their monthly data usage will occur in U.SCellular’s licensed marketsSince Ms***’s fiancé works in Chicago, which is not a licensed market for U.SCellular, he has been exceeding this MB monthly data roaming limit; therefore his data throughput speed has been getting throttledAnd, as outlined in the terms above, this is a consequence of our data roaming agreement In Ms***’s complaint she states that when she was setting up her service with us on 10/24/in the [redacted] Park Store she told them that her fiancé worked in Chicago and that he would consistently have a need for large amounts of G data since he frequently uses his smartphone as a mobile hotspotShe states that our response to this was “no problem.” After performing [redacted] ***) that set this account up for Ms***After an in-depth discussion with him I ascertained that he is well aware of the limitations that would accompany consistently high data usage in ChicagoAnd due to the fact that [redacted] Park is in proximity to Chicago, he himself has recently experienced data throttling on his own, personal U.SCellular phone while visiting friends thereHe assured me that if a potential customer were to mention the need for large amounts of data while in Chicago it would definitely trigger him to discuss the data roaming terms of service with themI have to say that I ended this call with a strong feeling of assurance that he is well aware of the headaches that this type of data usage would cause and that he would definitely stop to advise his customers of this if it were mentioned I think we can all admit that establishing new [redacted] service can be a confusing, and sometimes overwhelming processWe are presented with a barrage of information, numbers and figures are thrown around, we get distracted by shiny new electronic gadgets, and quite honestly, it’s pretty easy to just get bored with the whole processAll of these variables tend to compound what is already a fairly complicated processWe try to make it as effortless as possible for our customers but at times we can fall short of that goal I do not feel it advantageous at this point to embark into a discussion of who-said-what during the establishment of this accountI think it best if we all just admit that a misunderstanding has taken place and instead exert our time and energy into reaching a resolution that is favorable to all parties involved In Ms***’s settlement request she mentions that she would like for us to either: Take back the phones, allow them out of their contracts, and give them their phone umbers Or Allow her to buy the phones at a good price and unlock them for use with another provider Since I received Ms***’s Revdex.com Complaint she has paid off the balances for both of the [redacted] Installment Contract’s on her accountThe fact that she has now purchased these devices makes the application of either of her suggestions somewhat problematicIf Ms [redacted] would like to lend some clarification to her desired settlement to this situation I will be happy to respond accordingly I sincerely appreciate the time that Ms [redacted] has already invested into this matter and would once more like to apologize for any inconvenience or frustration that this may have caused herShould Ms [redacted] have additional questions or should she need immediate assistance, she may contact our Customer Service Department at ( [redacted] Sincerely, [redacted] D Customer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 10, 2014/03/19) */ March 19, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear [redacted] : Thank you for contacting U.SCellular in reference to the above accountWe are in receipt of Ms [redacted] 's complaint in which she stated that she had cancelled her account in order to lower her billsMs [redacted] explained that she was paid up through March 15th, at the time she cancelled on March 4th, and she is unhappy with time frame in which she will receive her refund the days she did not have serviceMs [redacted] advised that we know the usage and can see there are not overages and feels we are blatantly making it difficult for her to receive her refund Ms[redacted] , we are very disappointed to see that we have lost Ms [redacted] as a customerWe truly appreciated the time that she spent as a US Cellular Customer and I am even more disappointed in hearing that Ms [redacted] is leaving the company with a complaintMs[redacted] we apologize for any confusion Ms [redacted] has had regarding the refund process and I would be [redacted] to provide her with additional information that she [redacted] find helpful Ms[redacted] , in review of Ms [redacted] 's account I see that her bill cycle runs from the 16th of one month until the 15th of the nextAlong with Ms [redacted] there are a large number of other customers in her area that also have bill cycles that run from the 16th of one month until the 15th of the next monthWhen the bills are calculated this is done in large batchesThis would mean that even in situations where a customer would cancel the service for an account that individual bill is not pulled and calculated that day but would still be done at the end of the cycleThis also allows for any delayed billing to be reportedDelayed billing is due to delayed reporting by other carriers, some wireless usage including voice, texting, international and data used while outside a USCC market [redacted] be billed in months subsequent to Customer's actual usageFor these reasons Ms[redacted] , on the date that Ms [redacted] cancelled, we actually did not know is she would have a final credit or if there would be overages or additional chargesIn addition to this, when a customer pays by check or credit card a refund process for any reason would not begin until twenty days after the payment is madeThis allows for us to assure that funds have cleared both the customer's financial institution and the merchant bank Ms[redacted] , we are not withholding Ms [redacted] 's money or trying to make this process difficultIt is never our intention to make any business dealing with US Cellular feel like a hassleGenerally speaking, when any account is closed and a credit is remaining on the account, this credit is distributed back to the customer in the same way of the last payment after days (or two billing cycles) have passedThis balance is held in order to cover any delayed charges that [redacted] be reported into the accountWhen Ms [redacted] receives her Revised Final Statement showing a credit balance we ask that she please contact our Financial Services Department at X-XXX-XXX-XXXX to request the refund Sincerely, [redacted] J Customer Resolution Support U.SCellular Final Consumer Response / [redacted] (4200, 17, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is now business days since the 16th (stated printing day of new bill) from my original response from them and I am still unable to see the final bill onlineI have paperless billingI was told I would be able to see it and then know if a credit is statedAlso, my account has never had any overages as we had minutes that were never used anywhere near that, EACH phone had unlimited texting and gig each of data which we never got to gigs onIf I do not have access to the bill this week I will be contacting the Revdex.com againHowever, as far as US cellular is concerned, I will be making it my goal to get people to switch carriers and am going to start a blog to get the word out about how bad a company they have become I am to get a credit of $(I would have attached a screenshot of the bill with credit if it was available to do on this system)I called in and they at first told me that it [redacted] not go thru because she did not see final billThen she said it will take 2-weeks to return to the credit card that they had no problem charging immediatelyYou may hear from me in 2-weeks if I do not get it and this is total BS to have to wait when they can charge it within minutes Final Business Response / [redacted] (4000, 20, 2014/03/26) */ March 26, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms[redacted] , Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms [redacted] 's complaint regarding the ability to see her statement online reflecting her credit balanceShe would like to see this bill to ensure that our system does reflect this creditShe also would like to know why it takes so long to process her refund I'm sorry to hear about Ms [redacted] 's concerns about U.SCellular and not being able to view her account onlineI can ensure Ms [redacted] that her bill does reflect a credit balance of $at this timeIt [redacted] take some time to be able to view bills online, however we will be more than [redacted] to do free bill reprint for Ms [redacted] or if she would like to see her bill quicker she [redacted] stop by one of our retail locations Ms [redacted] has been a customer of ours since and as we stated in our previous correspondences we are not trying to keep her refund or make it difficult for herAgain we have repeatedly informed her of our processes and polices that is applicable for every one of our customersI apologize for any inconvenience this has caused, however Ms [redacted] can be sure we will refund her once her Final Bill has printed We respectably ask that this case be closed as of now we have addressed Ms [redacted] 's concerns many times to the best of our abilityIf she has any questions or concerns regarding her refund status she [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 10, 2014/05/12) */ [redacted] 12, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms[redacted] Thank you for contacting U.SCellular in reference to the above accountI am in receipt of Ms***' complaint, and I would be more than [redacted] to address her concerns In her complaint, Ms [redacted] states that she purchased a Samsung Galaxy Sand it had to be exchanged four times due to calls droppingMs [redacted] stated that she had to sign a new two-year agreement to receive a new Samsung Galaxy Sto replace the Galaxy SHowever since she has received the Galaxy S4, she has been experiencing dropped calls, the device will not charge, and randomly locks up and shuts offMs [redacted] stated that we would not let her do an Advanced Exchange over the phone or let her get a different brand and she does not wish to visit the storeShe also states that she now has to pay $to cancel because she was promised things would get betterIn addition, Ms [redacted] stated that due to the auto pay service not working for months, she had to spend minutes on the phone to make her paymentMs [redacted] desired resolution is to get another replacement phone of a different kind or to have her cancellation fee waived First, I would like to offer my sincerest apologies for the inconvenience that Ms [redacted] has experiencedI certainly understand that her time is valuableI can only imagine the frustration she that has been caused by these issues Ms[redacted] after reading about the issues Ms [redacted] had experienced with her Samsung Galaxy Sand recently her Samsung Galaxy S4, I certainly understand her frustrationI know how important our cell phones are to stay connected with our loved ones, and I personally have experienced the aggravation caused by a device not working properlySamsung did recognize an issue within a specific batch of the S3's that was causing several dropped calls and degraded serviceIf it was determined that our customer's device was one of the defective devices, we were offering options to replace the defective device with an updated Galaxy Sas well as alternate optionsI regret that Ms [redacted] had to endure these problems with several of the SdevicesIn regards to the problems that she has experienced with her Galaxy S4, I show that on [redacted] 8th we sent out a Galaxy Sto replace the device that Ms [redacted] was having issues withWe also waived the shipping costs as a courtesyIn reviewing her account, I see that she activated this device on [redacted] 10thI hope that the replacement is working much better for Ms***However, if Ms [redacted] continues to have an issue with the replacement device, we are [redacted] to go through additional troubleshooting steps with her Generally speaking, when there is issue with a brand new device and it is within the first days of the purchase, we allow our customers to return/exchange the deviceWhen the device is outside of the day return/exchange timeframe, we offer warranty optionsEvery phone that is purchased, "brand new", from U.SCellular(r) has a 1-year manufacturer's warrantyIf the phone has a mechanical issue that is not caused by damage or the user, it can be replaced through the manufacturer free of chargeThis process, you have to deal directly with the manufacturer and it can take several weeksWe have an in-house process called Advance Exchange, which is where we deal with the manufacturer for our customersEach approved replacement is $and this covers the shipping and handling from U.SCellular(r) and typically only takes a couple of daysThe customer is sent the replacement phone before they have to send off the phone with the issue, which allows our customer to have a phone in the meantimeThis is unlike the manufacturer's warranty which requires the phone to be sent in before they replace the deviceJust as with the manufacturer, a completely different device is not provided as a replacement However, if Ms [redacted] is interested in switching to a different device brand, we have used devices available for saleIn addition, Ms [redacted] can also purchase used devices from third-party vendors such as [redacted] , etcBefore purchasing a third-party device, we recommend verifying that the device is a U.SCellular(r) device as we cannot activate unlocked or other carriers devices on our networkUnfortunately, Ms [redacted] is not eligible to upgrade to a new phone at discounted pricing so we would not be able to replace her Galaxy Swith a different model unless she would like to purchase a new/used device Ms[redacted] Ms [redacted] also mentioned that she has had to spend additional time on the phone in order to make a payment because there have been issues with the auto pay serviceI understand the convenience of being able to manage your account online and how frustrating it is when you are unable to do soMs[redacted] we want Ms [redacted] to know that the issues regarding our auto pay service have been resolved since January of this yearIf Ms [redacted] is experiencing issues setting up the auto pay service through My Account or making one-time payments online, we would ask that she contact our Customer Service Department when she has access to her computer so that we might troubleshoot and resolve the issues she [redacted] be havingIf for any reason, our Customer Service Department is unable to resolve these issues, they will reach out to our IS Department for additional assistance We want Ms [redacted] to know that she can always make a payment through our automated system by dialing #PAY [redacted] from her U.SCellular(r) phoneThis is an option if she does not have the time to wait to speak with an associate and she is unable to make a payment online through My Account Ms[redacted] we would recommend prior to Ms [redacted] contacting customer service regarding any issues in setting up auto pay on My Account, that she tries clearing her browser's temporary internet history and cookiesOnce she has cleared this information, please close and reopen the browser Ms[redacted] I am extremely sorry for the situation Ms [redacted] has gone through with her devices Should Ms [redacted] have additional questions, she [redacted] contact our Customer Service Department at (XXX)XXX-XXXX Sincerely, [redacted] Customer Resolution Support U.SCellular(r) Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did recieved the Sand so far it is workingI do still however, want the cancellation fee on my account waived because if I have any issues with this phone or this company in general in the future I will be switching to a different companyThe prices may be the same but the customer service can't be anything but better which, in my opinion, is extremely valuable Final Business Response / [redacted] (4000, 14, 2014/05/13) */ [redacted] 13, Revdex.com of Chicago Attention: [redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: [redacted] Customer's Name: [redacted] U.SCellular Account Number: XXXXXXXXX Dear Ms[redacted] Thank you for your continued communication in regards to Ms***' accountMs [redacted] states her new Galaxy Sis working wellMs [redacted] would still like her Early Termination Fee waived in event she has any further issues I am very [redacted] to learn Ms***' replacement device is working well for herI am disappointed to learn Ms [redacted] is still considering cancelling her service and wants any Early Termination Fee waivedRegrettably, we are unable to waive Ms***' Early Termination Fee should she choose to cancelI am hopeful Ms [redacted] will choose to stay with U.SCellular; however, should she need to discuss cancellation options she [redacted] reach out to our Customer Relations Department at XXX-XXX-XXXX I realize this is not the answer Ms***' had hoped for but I thank her for being our customerWe look forward to building Ms***' confidence in us and providing her with excellent network and customer service to eliminate any need to want to cancelWe look forward to a long amicable business relationship with Ms*** Sincerely, [redacted] Customer Resolution Support U.SCellular

Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ November 21, Revdex.com of Chicago Attention: Ms[redacted] N Wabash Avenue Suite Chicago, IL XXXXX Re: Complaint Number: XXXXXXXX Customer's Name: [redacted] U.SCellular Account Number: N/A Dear Ms[redacted] , Thank you for contacting U.SCellular in reference to the above account numberWe are in receipt of Mr [redacted] 's correspondenceMr [redacted] states that his wife's phone was stolen and he was not aware that there was a deductible when filing a claim and that the insurance is through a company called Assurant Solutions (Device Protection)Mr [redacted] also states in his complaint that he was told his plan would be $per month but has a regular bill around $ We have reviewed Mr [redacted] 's concernsBecause we value the security of our customers' information, we require the correct account number or cell phone number as listed on the account for verification purposesThis was not provided in Mr [redacted] 's submission Please advise Mr [redacted] to resubmit this complaint with the information requested above and we will be [redacted] to address Mr [redacted] 's concern at that timeWe apologize for any inconvenience we [redacted] have caused and look forward to receiving the needed verification so that we [redacted] proceed in researching this matter Sincerely, [redacted] Customer Resolution Support U.SCellular(r)

January 16, Revdex.com of Chicago Attention: Revdex.com Customer Relations Advocate [redacted] Chicago, IL Re: Complaint Number: [redacted] Customer’s Name: [redacted] U.SCellular Account Number: NA Thank you for contacting U.SCellular with Mr [redacted] request We are always glad to have feedback from potential customers as we are always looking for ways to improve our service I will be glad to address Mr [redacted] requests We are always evaluating our price plans and the data packages that we offer At some point in the future, we may indeed be able to offer unlimited data plans for postpaid customers At this point in time, we do have unlimited data on our prepaid plans; however, as with all carriers that offer unlimited data, the data speed is slowed down after the customer reaches a certain amount of high speed data Mr [redacted] states that our web site does not recognize his zip code I assume he was looking at the possibility of starting service with U.SCellular® Based on the address and zip code that Mr [redacted] provided in his Revdex.com complaint, he does not live in an area where U.SCellular is licensed to sell service We are only licensed by the FCC to sell cellular service in a very small area of Texas surrounding Wichita Falls Unless Mr [redacted] lives in that area, he would not be able to establish service with U.SCellular and would need to find a carrier local to his area Mr [redacted] may use the following link to see the areas where we offer service: [redacted] / [redacted] Should Mr [redacted] have additional questions, he may contact our Customer Service Department at (888)944- Sincerely, [redacted] Customer Service Support Team U.SCellular®